Picked up a late lunch here today around 2:30. Ordered my sandwich with extra pickles, was hoping for a fresh made sandwich. What I got was not fresh. Sandwich and fried were only warm. Obviously they took a premade sandwich and just added pickles to it. This isn't the first time I haven't been served hot food at this location. I thought I could count on hot food from here, but I was wrong!!! read more

I got the Southwest Veggie Wrap from Chick-fil-A at its drive-through location in Alabaster, AL. The customer service was great, and the employees were very friendly. As usual, the drive-thru line moved quickly, which is one of the things I enjoy most about Chick-fil-A, because it's so convenient when picking up your meal. Overall, the wrap tasted good, and I liked the way the fresh vegetables combined to produce a nice flavor. Additionally, the ingredients seemed fresh, and the wrap was very filling. However, the wrap was slightly dry, and it could have used some sauce inside to combine all the flavors and add a bit of extra moisture. I suggest including either ranch, their signature sauce, or honey mustard to add additional flavor to the wrap. I also chose to have the kale salad as my side item; it paired well with the wrap, and it tasted very rich, without a rich vinegar-like coating that kept the kale from tasting dry, unlike spinach does. read more

I love this place! The food is amazing and they salt it perfectly! The service is always awesome and the look of the restaurant is beautiful! You should totally consider coming here! read more

Chick-fil-A is consistent if nothing else. Apparently Jesus loves it, so everyone in my small conservative town keeps the order lines filled. I went last night and got the typical sandwich, waffle fries and a Diet Coke. The sandwich was fresh and the waffle fries were fine. As usual store was noisy and crowded. However, it just was not that tasty. It wasn't awful, but was just average. Honestly I long for the days where Kentucky Fried Chicken was not a greasy pile of mess, but a very tender and delicious treat. It was so much better than what Chick-fil-A is now and what KFC was in the 70's. But Jesus apparently has blessed the "Chick" or "The Colonel" ticked Him off. read more

We ordered the new sandwich with pimento cheese on it. It was good but I just like the plain Chick-fil-A sandwich better! It's always so good. Everything was fine at this restaurant of course. Super clean and super friendly workers. The food was hot and fresh and delicious. Nothing g bad to say about Chick-fil-A. read more

Lately any Chick-fil-A I visit seems hit or miss. Unfortunately this was a miss. My chicken strips were room temperature and very chewy like they'd been in a warmer half the afternoon. My fries were cold. The people were polite and got my food out quickly, but I'm rather disappointed with Chick-fil-A as a whole. read more

Still to much horse play at night not enough paying attention! Ordered grilled chicken and received fried!! Come on Chick keep your standards high! read more

Late review but the more I see social media posts about the "other sandwhich," I have a quick confession. I attempted to try the "other sandwhich" last week but of course they were out. So I went to old faithful and of course, I was able to get me a freshly cooked Spicy Chicken Sandwhich. Not sure if they are taking notes on the competition (Seriously doubt it) but this was the best one I have had to date!!! Side note: I did a mobile order and when I went in for pick up, they quickly asked if I meant to order 3 times and NOOOOO that was not my plan! As quick as the money was taken out of my account for each order, the transactions were reversed even quicker. Thanks CFA!!! read more

Chick-fil-A - Chocolate Chunk Cookie - Fast Food Near Me - Alabaster, Alabama

The food was excellent. Exactly what we ordered. Service was BEYOND. Exceeding my expectations and these were young adults. I was SOOOOOO impressed!!!!!!!!!! Each one of them should be told. It was January 18th around 530pm-6pm (we went through the drive through). They even gave my little Pom a pup cup. They were so polite, helpful and beyond professional. I am not one to be impressed by much and these young adults BLEW us away with their kindness, willingness to help and professionalism. You ALL deserve ALL the praise in the world. Keep it up. Not many like this team of young adults in the world anymore and I'm Thankful we got to witness your group... Great job!!!!!!!!! read more

Food is amazing as always. Service is very very very fast, good for on the go! always my go-to place! read more

Chick-fil-A - Gallon Beverages - Fast Food Near Me - Alabaster, Alabama

We were delivering some groceries to our grandmother and also wanted to bring something to eat for lunch to her when we stopped by. We decided to get some Chick Fil A since it had been a while since we had gotten some of that addicting chicken. Upon driving up, we saw the usual - CFA employees directing traffic, taking orders, and being the most efficient fast food chain around. We placed our order, had no mistakes, and drove off. We enjoyed our meal with our grandmother and she was quite happy with the surprise! They are trying their best for COVID as well - bringing food out on trays for those in the drive-through so that several people aren't touching bags. It's the little things like that which help keep CFA on top around here. read more

Personally, I think that Chick-fil-A tends to be one of the more consistent fast food operations that you will come across. Not that they don't have faults, but for what you are getting (fast food) they do it pretty darn well! This location is really no different than any of the others. Staff is friendly and works hard to keep the flow of people moving so that you don't have to wait too long to get your order of chicken goodness. Prices are comparable to all the other fast food giants - but I really think (my opinion) that the food quality is considerably higher here than those other places. Hard to go wrong with the chicken nuggets or any of the line up of sandwiches. When peaches are in season go for one of the Peach Shakes. Also, I am a fan of their sweet tea - a little more subtle than the other places but still has the sweet tones. Only downside is that the drive through can get significantly backed up. It can take a few minutes, but they are probably the best at working through a large line up of cars than any other fast food place. Worth coming here! read more

I ordered a chicken biscuit. It was hard and the bottom was so thick! Very disappointed in this as I didn't check before leaving thinking you can't go wrong with just a biscuit right? To some this is simple but for someone who has a busy day planned needing to have something on their stomach this is not ok. The top part was so hard I could barely break it! Smh read more

Perfect chicken sandwich that never changes. I'm glad that we're in a country that rest on a Sunday and produces quality chicken sandwiches which got my mind off Shitty Taco Bell in Alabaster, AL. read more

Chick-fil-A - Delicious, the Christian's will always be there for me and possibly u - Fast Food Near Me - Alabaster, Alabama

Great food and service but did not place condiments I asked for in my bag They are usually very good though

My sandwich was so cold that the cheese didn't even melt. Haven't been to this location and will be the last time. I hate having to waste my money. :( read more

Not our usual CFA, but we were in the area and needed to pick up lunch for a family member. Can you believe it... this was her first time having CFA?!?!? It was around lunch time on a Saturday and the place was packed! We placed our order via the app, but the way the line works, you still have to get in the drive-thru line. I had to tell them my name, and when we pulled around they handed us the food. Thankfully, everything was right! I know CFA workers have definitely been earning their $$$ during these COVID days keeping their customers happy and coming back. read more

AMAZING customer service!! The SWEETEST employees!! I will always come to this chick fil a! Very fast paced and great attitudes!

The food is always hot and fresh. The drive through is efficient and the workers are always friendly.

There isn't much you can say about chick fil a that hasn't been said already, however I think the Alabaster location exceeds even the chains high standards. I don't recall my order ever being wrong, the staff is always exceedingly polite and efficient, and the food is always delicious. Almost every time I'm there the place is packed, but it runs like a well oiled machine. There's a play place on the inside for the kids and it's both soundproof and offers high visibility. I'm not a fan of them being closed on Sunday, because that's inevitably the day I crave chicken minis. And the lemonade....holy cow. I literally bought it by the gallon when I was pregnant! Go check em out! read more

This is by far the worst Chick-Fil-A I have ever visited. We were not greeted as we entered, just stared at. We got there about an hour before they closed. All employees were very loud and some rudely talking to each other calling each other stupid and all sorts of other loud noises. Once we got our food, it all tasted of being refried and was rubbery and tough to chew. Waffle fries were cold. Will never return to this Chick- Fil - A. They should travel to Dothan and see how one should be run. Michael A read more

This is my favorite fast food and this location is no exception to the quality customer service CFA always delivers. My favorite meal is the grilled nuggets, fries and a frosty lemonade or frosted coffee. Staff always have gotten my order right - which is nice in this day. CFA also offers a gluten free menu options - and I always feel safe eating at CFA. I will definitely be back to this location and would recommend it for anyone who eats chicken, needs to eat a fresh meal Monday through Saturday --- because CFA is closed on Sunday. read more

What's wrong with this besides it needs to close down I asked for a small Carmel Sunday and I got nothing so I had to order again and I haven't gave me my caramel sundae I was here for 24 hours and They keyed my car someone came out said and physically keyed my car because I said thank you for your help hope you have a good ay so you know what I did I jumped back there I didn't have anything my car went dead and this girl said here you go and it was a plan sundae I ate it bc why not also it had a hair in it so get sued also someone ate it and it is melted read more

I think I've been eating and loving Chick-fil-A For over 40 years and this is got to be the worst run store I've ever seen. Severely lacking in management. Definitely are not interested and keeping their customers happy. read more

You can always expect superb service and quality from Chick-fil-A. This CFA was especially quick in fulfilling my pick-up order- even right at dinner time. Everything was great! I used to work for Chick-fil-A, so I'm especially hard critic. Hence the four stars. Only my favorite CFA's get 5! read more

Chick-fil-A - 12-count grilled chicken nuggets with a granola parfait - Fast Food Near Me - Alabaster, Alabama

Less playing around and more focus! Stop pushing Jesus down people throat. Let them choose. Be professional chic fil a reputation speaks for itself. read more

By far the worse location I have ever been to. More worried about socializing then making sure the order is correct. I spend $34 not to mention it was a mobile fn order. When I go here it is always problems nothing is ever correct. I don't want your free meal I want you to do your job correctly. I'd start with management because this has been a problem here. Back when it was one drive thru lane. Like why you even ask me what sauce I want if you won't even put it in the bag. I won't be back to this location. I'll drive an extra 20mins .... and the fires are cold and under cooked read more

By far the worse location I have ever been to. More worried about socializing then making sure the order is correct. I spend $34 not to mention it was a mobile fn order. When I go here it is always problems nothing is ever correct. I don't want your free meal I want you to do your job correctly. I'd start with management because this has been a problem here. Back when it was one drive thru lane. Like why you even ask me what sauce I want if you won't even put it in the bag. I won't be back to this location. I'll drive an extra 20mins .... and the fries are cold and under cooked read more

This location is a total nightmare. The food is fine, but we've never visited where it isn't packed. Unlike other Chick-fil-A locations, the parking lot is impossibly small and there isn't a double drive-thru. You will have an insane wait whether you opt to go inside or through the drive-thru. On a recent visit, we did a mobile order and noticed we were missing a drink. Upon mentioning it to the girl working, we were questioned, told we hadn't ordered it, then she demanded to see our mobile receipt...because after paying for an entire order, we were going to attempt to steal a Sprite. I have no clue who trained these employees, but they definitely didn't go through the standard Chick-fil-A training. That, coupled with the horrific layout, make this a place to avoid. read more

Love that I now live near a chick-fil-a!!!!!!! This area is super duper busy so be prepared for a line to be around the building no matter when you go but God forbid you go on a Saturday it's an event lol but worth it. The staff is also machines lol. No matter how long the lines are they are consistent with your order and I've never gotten the wrong order or cold food. That speaks volumes. When I first moved it was out thing to do every Saturday. Me and the kids had to have nuggets grilled and fried with fries and all of us love the lemonade. I love love love love Chick-fil-A sauce and honey mustard. Happy as can be. Now if only I can remember they are closed on Sunday's I'll be great. Lol. read more

What can you say about Chic Fil A. My kids absolutely love it! It's cheap, good quality and generally most all locations conform to a rather strong standard compared to other fast food franchises. After running errands I got a 30 count tray and 2 orders of fries on the way home for around 15 bucks. More than enough for me, my adult sized 11 yr old and super picky 2 yr old. The food is the highest quality and best tasting (especially the nuggets) fast food product available! This location is always busy regardless of time. The employees are always friendly and work in unison like a well oil machine getting the immense number of patrons served in a timely manner. Christian chicken is my families first choice in fast food. Honestly I think my daughter would eat it 7 days a week! read more

Chick-fil-A - 30 count nugget tray. - Fast Food Near Me - Alabaster, Alabama

I got a chicken burrito. It was old and the burrito fell apart while I was trying to eat it. It made a horrible mess and didn't taste good. It tasted like it had been sitting for an hour. They didn't give me any napkins either. So I have a horrible mess with no napkins to even clean it up. I asked for cream and sugar with my coffee and got no cream and sugar. read more

My first two visits at this location were awful. The first time we came, a worker was screaming about how another associate had slammed her arm in a door. It was very unprofessional, and my entire family almost left. Even after we sat down, we could still hear her. Then, as we were going on a trip, we ordered five four count chicken minis to go. Long story short, we ended up with one...and the wrong drink. We had to go all the way back from out of town to get them--and the manager didn't really apologize--he acted like it didn't even happen and just handed us another bag. The past two times, a girl named Elizabeth has served us, and she is a great worker. She gets five stars but the food quality, employee attentiveness, and overall experience would be a 2.5 or 3. Hopefully, this location will continue to improve. read more

Chick-fil-A - My chicken was kind of pink. - Fast Food Near Me - Alabaster, Alabama

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Meh. The line was long and moved slowly. The food was not as stellar as I've come to expect from CFA. There are other CFA locations that are better. Usually much better. read more

Very disappointed in my food tonight! I've been to this location several times and never had a problem, but tonight I ordered a spicy chicken sandwich and my bun was stale and not fresh at all, the chicken was super thin, and the sandwich was not warm. read more

Chick-Fil-A can do no wrong. When it comes to fast food this is the pinnacle. Breakfast, Lunch, Dinner, Brunch, Slupper... really anytime (except Sunday's.) Chicken Biscuits, Chicken Sandwiches, Chicken Chicken. They have it all. Oh an then there is the Lemonade. Just like mama used to make. Eat More Chickin!!!! read more

Chicken was dry, got the order wrong, sandwich bread was stale, forgot gave us the wrong sauce. Overall not very good, but it was better than nothing!! read more

This location is horrible. The service is bad, I have never had bad service at a chick fila. I have also used this chick fila numerous times thinking it would get better and I caught them on a bad day. I drive out of my way on the way to work just to get fresh food and good service to the location in 5 points south. The women manger in the morning with brown hair must have came from McDonald's because I have never seen her smile nor be nice to customers. I wish this chick fila could swap owners with the one in Birmingham. read more

Third time they have forgotten one of our sandwhichs. First two times I caught it before we left the parking lot but this time I got my family all the way home only to find out we were short one sandwich. I called and they said they couldn't take it off I'd have to come back with my receipt and get it, I went all the way back and didn't even get an I'm sorry or anything. Very Poor customer service. read more

Ordered a veggie wrap, in which nothing was said about there being a limited menu and not making them currently. So I get my food and see that I have been given a chicken wrap. I try to walk up (to avoid waiting in the massive line again) and the man directing traffic stopped me and said that they aren't making veggie wraps right now, in which I responded "they didn't say that when I ordered a VEGGIE wrap". And he just said a very unbelievable "sorry". I told him I was either going to go get my money back or they were going to make what I ordered and he wouldn't let me go past and said "here" and handed me a card for a free chicken sandwich meal or nuggets. I AM A VEGETARIAN, this compensates for nothing. So here I am, after waiting a good 15 minutes, with a chicken wrap that I can not eat and a card to make up for me not getting what I ordered and not get my money back, for food that I can not eat. I am very much a supporter of Chick-fil-A but after this treatment, I will not be returning and will not speak kindly about the company any longer. UPDATE: I called the store, hoping I just spoke to one employee who was not trained in customer service, and was again told he would do nothing about. read more