This Chick-fil-A stays BUSY, but the service remains on point--even in the drive-thru! The young lady taking my order was sweet, personable, and gave that classic Chick-fil-A customer service. I came specifically to try the new Chicken & Waffle Sandwich and got the Original with bacon. And YES, it's served ALL DAY--not just breakfast! They also have spicy and grilled versions. The sandwich was GOOD! The waffle and chicken worked together so well that I didn't even need the syrup. Paired it with my classic waffle fries and a Diet Coke. Chick-fil-A jumped on the chicken & waffles trend and actually did their BIG ONE with this combo. Glad I tried it! read more

I had a long day with my 3 kiddos. Of course they are all hangry and I am overwhelmed. Not only did the food satisfy the hunger but the attentiveness of the workers really helped me out. Starting from the cleanliness of the baby changing stations, to one gentleman, Michael, bringing a high chair for us and cleaning our area since my baby decided to throw the food as usual. I truly appreciate the amazing service. read more

Clean play area. That's why we were here today. That and a chocolate milkshake. One for my grandson and one to take home to pregnant Momma. read more

Chick-fil-A - Play Area. - Fast Food Near Me - Bowie, Maryland

The food was delicious . I had a grilled chicken club with waffle fries and an arnold palmer only i think they call it a joy beverage. Service was quick and friendly. We were pleasantly suprised that a gentleman brought our food out with a smile, and then another gentleman walked by later inquiring about how our meal was. I didn't expect this at a fast food restaurant but chick fila is just different in a cool way. Lastly it was a great ambiance...a nice casual yet friendly place. Rarely do I eat in l, but we decided to sit, chew and chat. Sorry no pictures to share but it was tasty. read more

Still on cloud nine from wrapping up a successful shopping trip with the girls at Mousy's, Fru Fru gestured to her Little Rodentia arctic shrew companions, "Oh my Gawd, did you see those leopard-print Jeggings?" Suddenly, her friends screamed and scurried out of the way. A gargantuan donut, with the words "The Big Donut," was bouncing and careening towards her, nearing a final, perhaps fatal, impact, when Officer Judy Hopps, Zootopia's first bunny police graduate, catches the pastry statuary in mid-air and complimented her pouf, "Love your hair." "Thank you!" Fru Fru squeaked. Little did Judy or Fru Fru know that, in less than twenty-four hours, their paths would cross again; and, this time, Judy's act of kindness would be reciprocated on Fru Fru's wedding day. "Daddy, it's time for our dance!" Fru Fru, still wearing her stunning veil and gown, spins after rushing excitedly into the room where her father, the crime lord, Mr. Big has just commanded his polar bear henchmen to "ICE THEM," referring to Nick Wilde, the fox who sold Big's Grandmama a skunk butt rug, and Judy, who was merely trying to find out what happened to Emmitt Otterton. "Ugh...What did we say? No icing anyone at my wedding!" Fru Fru remarks. "I have to, baby, Daddy has to," Big says in his Marlan Brando-like cadence." "Wait! Wait! She's the bunny that saved my life yesterday, from that giant donut!" "This bunny?" Big questions. "Yeahhh." "Humph," Big pauses. "Put them down," Big commands his henchmen before turning towards Hopps. You have done me a great service. I will help you find the otter. I will take your kindness and pay it forward." Little and big acts of kindness are exactly what you can expect with the excellent service from the Chick-Fil-A located at 10631 Martin Luther King, Jr. Highway in Bowie, Maryland. There, the waffle fries, while a tad salty, are served piping hot, and the spicy deluxe sandwiches are topped with lettuce and tomatoes so fresh that even Judy's overly cautious parents in Bunnyburrow might consider trying a bite or two. read more

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This was hands down the WORST customer service I've ever experienced at any Chick-fil-A. If you're considering visiting the Vista Gardens Marketplace location in Bowie, Maryland, do yourself a favor and avoid it. The management here is incredibly rude and disrespectful. I placed a mobile order for large fries and a drink. When I received my fries, they weren't filled to the top, so I asked Yamileth (Hispanic woman and one of the managers) if they could be topped off. Instead of accommodating my request, she rudely refused and pushed the bag toward me. I then asked another manager, Lee (Caucasian woman), for help. She not only refused, but stated she stood by Yamileth and wouldn't assist either. All of this drama was over something as simple as French fries. It gets worse. I called customer service while still in the store, hoping to resolve the issue. Instead of addressing my concerns, Yamileth, Lee, and another staff member gathered behind the counter, sipping Starbucks drinks and completely ignoring me. They couldn't have cared less. What really took the cake was when Lee saw I hadn't taken the fries from the counter, and she actually threw them in the trash! She then refused to give me a refund. So, I left with only my drink, no fries, and a total lack of respect. I've been to this location before and never had issues, especially when the other manager, Francisco, was present. But on this day, Yamileth and Lee were shockingly rude and petty. It was as if they took joy in making the situation difficult and making sure I left with no food. Honestly, it felt like they were too comfortable disrespecting me, a Black customer, in a predominantly Black area. This is by far the worst Chick-fil-A staff in the county. Avoid this place if you want decent service--I will never be going back. read more

Chick-fil-A - Extra Large Rudeness - Fast Food Near Me - Bowie, Maryland

This is a new Chik Fil a is in the newly constructed Woodmore Commons shopping center at the corner of St. Joseph Dr.and Landover Rd I chose to go to the drive thru. There is a double drive thru and there were 3 employees walking up to cars talking orders. The order process was pretty smooth. But it took way too long for me to get my food. I was in the right lane. It seemed to me that cars in the left lane, which is closer to the building, was moving much smoother. This is a new store and I am sure they will work out the glitches. read more

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CFA is CFA everywhere it is great! Only reason a star is off is the location, it can be difficult and a little crazy to get in & out of, don't even park in the lot you can get stuck waiting for a minute for the drive thru folks to let you out. read more

Good Evening, I'm writing to express my horrible experience with your Chick Fil A location in Bowie, MD (10631 Martin Luther King Jr Hwy Bowie, MD 20720).  I ordered a small strawberry frozen lemonade, a market salad and a medium fry for myself and my young daughter. Upon leaving the store and giving my daughter her food, she took two sips of her drink and found a bug in it.  So I returned to the store to inform the manager, Josh, that there was a bug in my daughter's drink and was met with skepticism and puzzlement like I was lying, when you can clearly see the bug in the drink. I even moved the straw around and in disgust found 1-2 more bugs. Of course this left a bad taste in my mouth and loss of appetite for my entire meal, so I requested a refund. Josh declined a full refund. I then proceeded to record the situation, because as a customer, I was being mistreated about my complaint and the food that I paid for. Josh stood his ground further and said he could not service me because I was recording.  So I then asked how I'm going to be compensated because not only was there bugs in my daughter's drink, my food turned cold because I had to turn around to get back to the store - I had already driven 5-10 minutes out before having to turn back around. Another manager stepped in, offering to assist with the issue, but it wasn't to my satisfaction. After agreeing to a refund, they refunded me incorrectly for the items that I did not order/purchase. I spent $29.14 and was only refunded $18 and left without food because the other manager threw all the food away. When I explained that the amount was incorrect, he said the receipt was already in the trash and refused to rectify the situation. I'm an avid, repeat customer of Chick Fil A and one thing I can attest to is the top tier customer service and I know you hold your staff to a high standard. However, I have never received such terrible customer service and I won't be returning to this location ever again. I'm bringing this matter to your attention so it can be addressed appropriately at the store and to also receive proper compensation. read more

Chick-fil-A - It was a bug in my daughters smoothie and the manager was acting like we put it in there!I was not compensated - Fast Food Near Me - Bowie, Maryland

What must I say! I had the late night munchies! I was leaving target which is located in the same neighborhood. As I looked at the time I saw a had five minutes to place an order. I am currently pregnant at 31 weeks and I knew I could not make a trip home without getting food. My order went through with a minute to spare. Unfortunately, the drive-through was closed. The staff surprise me! They were so hospitable. They told me to sit in a parking lot they will come and assist me. When they came over, I was greeted by Jordan. She informed me that my order did not go through the system, she saw that I was pregnant and I was hungry. She informed me that she will speak to her manager and see what she could do. In a matter of minutes, she made my order to perfection. She truly went above and beyond to make a pregnant lady smile. I am grateful for the experience. read more

Chick-fil-A - Spicy Chicken Sandwich Deluxe Meal Spicy Chicken Sandwich Deluxe Meal - Fast Food Near Me - Bowie, Maryland

No utensils and the order was incorrect. And the way the drive thru is positioned you can't just run in without being blocked by other cars read more

Chick-fil-A - What I got - Fast Food Near Me - Bowie, Maryland

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This location was so packed on a regular week day afternoon. It was super cold so the outside heater box was not in use. So the line took forever. I made my order and got to the window to see that they did not put the order in right. I always ask for 12 honey roasted bbq packs (obsessed). I get to the window and my order was still not ready and I had to ask for more sauce which took a good two minutes but after waiting 20 to just order it was a painful 2 minutes. The employees were not the typical over excited and over nice employees. The food was delicious as always so I will say, it's unfair for me to rate them low given that the product is always good. Update: Wowzers, came back and had the worst service ever. I mean what is going on with the Chick-Fil-A franchise. I ordered my meals and asked for Large drinks. When I get to the window the lady has medium drinks I asked to upgrade. I got the rolling eyes and her asking the other girl to fix it. You would have thought I asked for them to move a mountain. I am watching them from my car. I see the girl who redid the drink smirk and say something to the girl at the window. I'm thinking they spit in the drink because the girl at the window laughed. Luckily I saw all this. I put the drinks down and come to find out, they will intentionally left the lids off. I was in shock. I called the manager and just had to tell. Chick-Fil-A is known for their customer service and my last few experiences were horrible, not only at this location but at several. I hate coming back. But they have a product that is good. I'm at the point that I'd rather just go somewhere else. How in the world can you have service like this with a faith based business? Sad! read more

Chick-fil-A - Fast Food Near Me - Bowie, Maryland

The quality and overall taste of chic fil la is not the same! Why tamper with success? I miss seeing the long lines wrapped around chic fil la, so sad. read more

Who doesn't love Chick-Fil-A!!. Even better, I breezed through the drive-thru line! This location has been known for its long lines. They figured out a great solution by using the good ole cones system to form two lines. Coupled with two team members to take orders, they are now cooking with oil! I used the mobile app and presto chango! Yummy nuggets, nice and hot, Mac and cheese with that browned cheddary top and creamy cheesy macaroni and my sweet iced tea! A meal made for a queen (or king!) read more

Chick-fil-A - Quick pick me up lunch! Sorry! I ate before I snapped - Fast Food Near Me - Bowie, Maryland

It appears for the last two years the quality of Chick-fil-A food is not as good as it used to be. I purchased a salad from the Chick-fil-A at Vista Gardens. The salad was horrible, messy and appeared to be carelessly made. The chicken breast was pulled apart and was stringy. The salad had more lettuce bits than anything. A lot of the lettuce was wet and read more

Order 2 sandwiches and med fries, 1 chicken sandwich is missing and tried calling but would send me to voice mail after hitting 6

Once entering the restaurant, no one was in line and I walked straight to the register. I waited about 2 minutes and no one acknowledged me. However, one guy (possibly a supervisor) made eye contact with me numerous times but never spoke. I noticed that everyone was busy doing something so the wait wasn't a huge deal. When the guy who made eye contact, walked away he asked me, did I need assistance (as if he didn't see me standing there for 2 minutes with my 2 year old on my hip). My response was, "Yes because noone has helped me". He proceeded to walk off while commenting with an attitude, "I was going to take your order but she can do it (pointing at a different cashier)". This was witnessed by another customer who was picking up an order. I said a few choice words about his customer service and attitude and proceeded to order. A few minutes later, the owner walked in and I informed him of the situation. I made it clear that it wasn't about the wait time but about someone in a supervisory role being so ignorant and rude. He claimed he would address it. It's very disappointing that the only time I have ever had poor customer service at Chick-fil-A is in a predominantly black neighborhood. Do we not deserve excellent customer service? I work hard to live in a nice area and deserve to be treated nicely. However regardless of where you live and who you are, you deserve the same exceptional service. This supervisor/employee has really ruined my overall experience and rating of Chick-fil-A. I truly hope it was dealt with appropriately and not overlooked. read more

The only thing that Chick-fil-A employees are missing are roller skates, as they greet you in the parking lot to take your order and payment while you wait in line. Our order was even delivered to our vehicle before we got to the window. Efficient service with a smile. Great job ladies! read more

Chick-fil-A - Bringing order to the vehicle. - Fast Food Near Me - Bowie, Maryland

What can I say?! It's god damn Chick Fil A! Best service, friendly, fast and delicious food. Plus they march to the best of their own drum and don't play along with a certain community of... fruity individuals. Awesome place, awesome service. 5/5 read more

I know new management means changes but man I miss the old owners. They were so warm and very personal with customers. I have been coming to this location for a long time. I often bragged about how great their customer service is. Under new management with a lot of new workers, comes new rules and practices. Let's exhibit case 1: This location makes salads on Monday so throughout the week you can get a salad whenever. On feb 19 2021 I was told they don't have salads during breakfast and the young lady taking my order had a whole attitude like I was insulting Mr. Chik-fila. So then I ask can ask can I have a fruit cup with all blueberries. When I arrived to the window I was asked to pull to the side. When I checked the bag I noticed I had a fruit cup labeled only blueberries, this cup look like someone handpicked all the fruit out and left only 3 strawberries and 2 blue berries. I was disappointed so I went to the window and they told me new owner changed a lot of stuff. What a sad day.....I gotta find a new location now read more

There is always, and I mean alwayssss a long line both inside and in the drive through at this location. Buttttt Chick-fil-a is worth the wait! Long lines mean they have to keep everything moving and the food is consistently fresh/not sitting out for long periods of time. So, I can't really complain! This location is pretty close to home so it's the one that I go to the most. The cashiers have always been really kind and attentive. No complaints! I wish the parking lot was a little bigger because the long drive through lines pretty much take up the whole thing - so if you actually want to park and go inside, chances are you'll have to wait for the drive through line to move along in order to move out of your parking spot. read more

The spicy deluxe chicken sandwich is normally my go to but this time I got the Cobb salad. The salad was good but my fries were overcooked. The drive thur was pretty slow but it normally is faster. read more

Chick-fil-A - Drive Thur - Fast Food Near Me - Bowie, Maryland

I come to this location a lot because it's the closest to my boyfriend's house. Insanity is doing the same thing over and over and expecting different results. I come to this Chick-fil-a expecting it to be different and they never are. Service is always slow. Yesterday, I came in for a large Icedream (their soft serve is really good!) and it took more than 5 mins to get it. How a long does it take to put ice cream in a cup?? When I finally asked for my ice cream, they handed it to me. It had been sitting on the back counter and no one bothered to hand it over the counter. And when they did hand it over, they seemed to have an attitude that I wanted to know where my ice cream was even though it was ready and just melting away on a back counter. The drive thru sucks. It's always a long line, which makes parking on the lot hard because the cars in line block you in from getting out. It's better to park across the lot toward the Shoppers and walk to go inside. The only reason I give this location 2 stars is because Chick-fil-a has great food. But all the stress to get it is not worth it. read more

This location in Vista Gardens on MLK Highway in Lanham MD needs to clean house and start over. The customer service is the worst and the managers are not present although they may be inside the building but the lack of customer service by the employees is completely overlooked by management. This is a popular location because of the surrounding neighborhood and the proximity to the major highways of I-495 and Rt 50. Therefore there is usually a line and brief wait to be served. However while the amount of customers they serve is high, the customer service ranks at the lowest levels. The staff members are non-attentive to customers, lack patience with customers, are not familiar with the menu when asked questions, and are often busy conversing about their friends and school activities and graduation dates when they should be attending to customers. I have heard employees mocking customers when they speak and witnessed them laughing at customers when they ask questions about menu items. I find this behavior rude and disrespectful and wish you would employ people with integrity. Totally dissatisfied customer. Clean house and start over. read more

20 minutes in a drive thru. Just order 4 minis for breakfast and I'm so late to work. And there was only 5 cars. This is ridiculous. read more

I love Chick-fil-A as much as the next person but this particular location has disappointed me on several occasions. Come along for this ride... so a couple of months ago my husband and I ordered two meals in the drive thru. We usually check the bag before we pull off but due to overconfidence we didn't this time,big mistake! When we got home (15 mins away) we realized they only gave us one order of fries!! Omg!!! But there are 2 of us, oh the horror!!! So we called the manager and she was nice enough to put our name on a "list" to receive a free meal... Fast forward to today... we go to redeem the meal and the name is nowhere to be found. What?! We gave them first and last name and they tell us someone redeemed the first name but there is no record of that persons last name. Again, what?! What does that have to do with us? More than one person in the world has the name "Taylor", I promise. So We had to pay for the meal and there was no resolution as to where our free meal went! So disappointed read more

Chick fil A is such a well oiled machine that never disappoints! Don't let the long lines both outside and inside all day long deter you. They are fast, the food is always on point, and every employee extremely helpful. The bathrooms are even clean and up to par. Good job Chick-fil-A!! read more

I mean, the food is full of artificial flavors and colors, BUT if you just want to enjoy a nice salty fried chicken sandwich, this is your place. Hot juicy chicken breast and crunchy breading, a few crunchy slices of pickle...add a little Chick-fil-A sauce and you're golden. Or splurge and get the deluxe sandwich with tomatoes and lettuce. Normally, I wouldn't give 4 stars unless something impressed me, and something did: these people are FAST. There's a sign at the drive thru that says to please have your payment ready, and that's no joke. We zoomed in and out in two shakes of a chicken's feathers. Between ordering at the menu board, having an employee take our money, and driving off with food, I could have held my breath without getting worried. And there were people in front of us. It was that fast. So this location doesn't have better food, per se, but we've been here several times and zoomed through each time. And that's worth something. read more

Truthfully, they probably deserve 3 stars if comparing to the average restaurant... but when comparing to the average Chick-fil-A this place deserves 1 star or less, so I'm settling into the middle. The employees are friendly enough but this location is not nearly as efficient as any other location. Their management team is severely lacking and needs to some time at other locations to get a understanding for how it should be done. Maybe spend a week in Laurel or Bowie. read more

Kid friendly. Fast. Delicious. And great customer service! The play-place is always a hit with the kids. You can enjoy your food and keep an eye on them while they let off some steam. It's never too crowded. I wouldn't trust a small child alone in there because the bigger kids tend to get a little carried away sometimes. The little ones might get hurt. But it's fun. It's like a small obstacle course type enclosure with slides. It's amazing how many Chick-Fil-A's there are in this area and it seems they all have Drive thru options! This is awesome for moments when one kid is sleeping and the other is hungry. And mom wants a milkshake! :-) This is the reason I like Chick-Fil-A above most fast food places. Their strawberry milkshakes are amazing. This location is in a shopping center that has a Beauty Supply Store, Shoppers, Target, Home Depot and a few other stores. Great if you need to run errands. Overall family friendly at decent prices. Food that tastes great. We keep coming back for more! read more

Like every other Chick-fil-a had an unmatched system of productivity and customer service that is unmatched. With that being said I frequently am a customer of the drive thru and I have been displeased as of recent with their accuracy and efficiency. Something in my order is always wrong when I use the drive thru. Many of the drive thru attendants are young ppl and although they will make mistakes, accuracy in making sure the orders are correct is important. read more

Eric, so whatever you pay Louis and Eunice, you should double it ! They're that good. Excellent example of team work coupled with fast and efficient service. If I had a retail store, I would try to pirate them away. Food was served fast, hot, and most important, very good. Ten stars for your restaurant. Signed, Randy O. read more

The employees are very nice, basically like all chick-Fil-a's lol. However i made the mistake of using the mobile app for a drive thru order. This drive thru is the slowest one on earth. The line was wrapped around the parking lot. So I sat there and sat there...thinking about how much faster it would have been to catch the chicken, kill him and fry him myself. It's soooo slow that i was half way down the street eating a few fries, when the app finally told me that my order was ready. And I'm soooo serious go inside lol read more

I am a bit surprised normally the service at these chains are amazing. It's always GOOD MORNING, THANK YOU, YOUR WELCOME, GOOD AFTERNOON, MY PLEASURE. Not at this place. When I got to the window she didn't say anything. I know it's early but at least say Good Morning. read more

This is my favorite location in the DMV in PG County. It's the fastest location. Everybody is nice and accommodating as usual for CFA but the Latinx door greeter guy named Victor (wears a tennis-elbow brace sometimes) is the best and literally welcomes every single guest that comes through the door. Also, this is the only location that will refill my Vanilla Iced Coffee aayyyyyeeee ! I drive past two other locations to come to this one. So you know I ain't playin! #Logawt #SexTravelSportsFoodPodcast read more

What can I say about good ol Chick-Fil-A...I have always received good service at this location and any other location I've visited. Rarely can I say this but they have yet to get one order incorrect or serve a bad meal and I have been here on and off for years. They are very personable to be such a small establishment so to speak versus the big restaurants. I really like how they take your name when you order and call you to pick up your food once it's ready and/or locate your table accordingly and bring it to if you are dining in. My favorite meal is simple...the chicken sandwich with waffle fries and a half and half (lemonade and ice tea). My fries are always hot, crispy and yummy as well as my sandwich. The milkshakes are great and so is the lemonade! They have drinks that offer seasonally which are pretty good as well. If you like sweet and sour sauce you will love there! Polynesian Sauce and if you are a mustard kind of person you can get that too! Customer service is always exceptional here. They put there staff through rigorous weeks of training before placing them on the floor, kitchen or register and it truly pays off! Make note that they are open 6 days out of the week and closed EVERY SINGLE SUNDAY. Majority of there locations have dual drive thru lines which tend to move pretty quickly. Beware that during the peak of breakfast and lunch hours it can get hectic but they are pretty good with moving things along swiftly. read more

The worst service & I won't be coming back... I arrived around 10:15-10:20 expecting breakfast. They have one register open, no type of organized management. Get to the register for them to tell me "We ain't got no more breakfast" in those exact words. Last time I was here I received Luke warm fries and service was slow. This place needs new management before I decide to return. Good thing Panera Bread is across the street & Organized read more

Was only in here for a few minutes. It was my first time at a chick fil a. The service was fast for as busy as it was (dinner time). The food, however, I was expecting more. People have put a lot of hype behind this food and it's not that amazing. read more

I always receive great service at this location. i never go inside i walways use the drive thru. the line is always long but it moves fast.

Someone at work saw me bring a Chick-fil-a salad in to work with me. She suggested that I go to Cosi because it is so good. I went to Cosi and ended up spending about 20 bucks for my whole meal. It was good, but I'll stick with my Chargrilled Southwestern Salad with Spicy dressing for under 10 bucks. Call me cheap, but I value my money. read more