don't go here very often but we went this past Saturday and here is what I saw, 1) a clear and easy to read menu with appropriate visuals. 2) happy employees behind the counter, all of them 3) someone was cleaning the floor and mopping or sweeping the entire time we were there. 4) the sandwich didn't come slapped together in a hurry and actually looked like the menu picture. 5) more happy service employees getting us refills and clearing our table 6) a frame on the wall with a picture of the owner/operator and his info yeah it was more expensive, but this may well be the best fast food experience their is read more

I was asked twice which sauce I wanted for my order yet I didn't receive any. What am I supposed to do with this sandwich that was intended to be my lunch??? I can't enjoy it with your signature Chick Fil A sauce and concurrently ketchup just doesn't do it. Trash it? Thanks a lot to your staff for letting me starve during lunch. read more

All I'm going to say is it's way better than the one in Buena Park! The staff is super amazing! And the food is definitely a lot more fresher! Thank you Cerritos for making my experience great keep up your positive attitude! read more

Nothing beat Chick-fil-a, and I mean nothing. I loved thier food when I was younger and was ecstatic once they started opening them out here. I have made all of my friends go here, even if they don't want to, and they leave loving it. The food is amazing and the service is the best you can get in southern california. read more

If I could give this place a 0 star, I would. The food reminds me of Junior High School cafeteria food. The sandwiches are SO plain and the quality is horrible. You need to smother it with sauce just to eat it. Over priced frozen food. I will never go back. read more

Every time I come here it's always a great and pleasant experience. It makes me forgot that this place is a fast food. They give you your order within 2-3 min if that, and walk around (if you dine in) & ask if you need refills or simply if your food is great! 5+ stars ! read more

Ordered chicken mini's...the chicken was great, but the bread was drenched in butter, not good.

If you don't care what you put in your mouth or the condition of your heart, this is the place for you!

I gave this place an stellar review in 2012. Since then, I have had some questionable experiences but a visit on a busy saturday really upset me. I placed a decent sized take out order and when I got home, I found a salad missing. I called to let them know. I had to explain what happened to 4 different people. They kept handing the phone off to someone else. The last one told me that the person bagging my food stated that she gave me the salads and that was it. I was very upset. They failed to give me my salad and it is tough sh*t for the customer. Chick fil a . . . you saw the size of my order. Does it make sense for me to call you and go through this cr*p to cheat you for a missing salad? Don't treat your customers this way. read more

I LOVE CHICK FIL A! i always get the four piece chicken strips (so damn good) along with the chick fil a sauce. (so damn good as well). their service is AMAZING. employees walk around asking if you want a refill or if you look done they ask to clear your table for you. the manager knows my family because we're always there. greatest fast food place ever! read more

hello. good spicy chicken sandwich with great condiments.. the sweet tea is good. and the chicken breast is thick and meaty. and has a good kick to it. the ingredients seem fresher compared to other fast foodish chains. I am a fan. read more

OMGG the food is always good and the customer service is great ! I'm always here for my lunch and every single visit is a pleasure! (No pun intended) read more

My 14 year old is addicted to this place. He loves the friendliness off the crew and I like how clean they keep it.

Food is super good and waffle fries are killer with Polynesian sauce!! Too bad they don't have the cheesecake any more. Joshua at the counter was quick, friendly, and attentive to questions. So coming back here! read more

Spicy chicken sandwich is VERY yummy. Drive through staff is quick, helpful and efficient.

Best customer service ever!!! Fast and polite which is amazing considering the lunch time rush. Thank you so very much.

Best fast food restaurant hands down! This place has impeccable service, everyone is so polite and accommodating. Once you order your food, you take a seat anywhere you like and a staff member will bring your food to you. Also they'll come around to each table offering refills or just to check up. Each table has fresh flowers and the entire restaurant is super clean. This place is great to come to any time of the day with friends, family or even a date! It's that nice. The food is amazing, the chicken is super tender, the waffle fries are super tasty and they offer an unlimited supply of sauces. Ranch, BBQ, honey mustard, Polynesian, the chick fil a sauce is my favorite. This place will make you never want to step foot in a McDonalds again. read more

Fries tasted old and we're not hot. Chicken sandwich was okay. The sauces were good and service was on point.

From working in the restaurant industry in fine dining and being around world class service this chick-fil-a is always somewhere I like to dine at when I'm near the mall. From the staff taking orders to the managers touching tables from talking to a guest or bussing and refilling drinks this location is just well put together from a hospitality standpoint. Great job I'm always looking forward to see you guys when I stop in. read more

What is going on with their chicken noodle soup ??? It use to be so much better. Now it's almost as if they put left over grilled nuggets in it. read more

I have never been a huge fan of Chik-Fil-A until I had their spicy chicken sandwich. OMG is that sandwich the best... and it better be, because the price of that combo meal is close to $8. They have sweet tea just like McDonalds, cole slaw just like KFC's and best of all the dipping sauce is free for the taking. Don't you hate it when places actually make you cough up 20 cents for sauce? *cough *cough* mcdonalds* I never really understood, but now i see the light. Save the cows and eat some chikun! read more

This is one of those places I can't live without. How many times can you say this recipe is perfect as it is, and can't possibly improve on it? That's how I feel about their Classic Southern Chicken Sandwich. Let's say I was a millionaire and have virgin chickens delievered to me from the southern France, then sent to Kobe to be massaged like Kobe Beef, then had the finest Périgord truffles delivered from northen Italy, I still will not be able to make a more tender and juicy chicken breast fillet. So juicy and tender on the inside, so crispy on the outside. It is everything a Chicken Fillet should be. Served on a warm steamed bun, accented with 2 pickels. This is the perfect sandwich. Each sandwich is not just a sandwich, but a labor of love. A love so deep, it cannot be satisfied by any woman. In fact, this love affair can only be satisfied by one thing, a #2 combo at Chick-fil-A. You cannot just eat the sandwich, although you physically can, but that defeats the purpose. The proper way of eating this chicken sandwich is to grab it by the bun, gaze into it's juicy breasts for a good 10 minutes. Follow your eyes over the golden fried exterior and up and over it's round, yet soft and comforting buns. Take in that nice mouth watering smell and try to hold yourself back from having a Chickgasm too early. Next, open a container of the original Chick-fil-A sauce. Massage in all that Chick-fil-A saunce goodness into the chicken breast. Now slowly bite into the sandwich, savor each and every drop that pours out of that juicy, yet tender, and perfectly seasoned chicken sandwich. Only at this point, it's ok to have a Chickgasm. Let out those sounds of pleasure as you take each bite, slowy enjoy the flavors as they mix in your mouth. Scream your excitement to the world, MMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMM!!!!! Let the world know you had the Chick and you came. Let it all out, it's ok.. it's the best chicken you'd had and it's ok to come over and over again. read more

I love Chick-Fil-A, esp the one in Cerritos. The managers and the workers are SO friendly & upbeat. I have never gotten any negative attitudes or had any problems there! I've been stopping by this place for lunch since my senior year, and I'm still coming back. I usually get the chicken nuggets with waffle fries and just a bunch of different sauces to dip it in.. but I've been getting the chicken sandwich delux.. or whatever. it comes with the lettuce, tomatoes, and cheese which is just my 2nd favorite. lol I'm kind of plain when it comes to my food -_- One time i ordered the sandwich, and it was just a disappointment bc the buns were soggy from the water from the lettuce. -.- It only happened once though. =) They have decent amount of choices, so you won't be bored visiting this place once in awhile. There is this waiter that always stops by your table if you're eating in, ask if you need any refills or if there's anything wrong with the food. He'll also come by your table when you're done and clear it out for you ^__^ Soooo, I guess 5 stars bc good food & best service and the nicest people ever. read more

Good chicken sandwiches excellent waffle fries. I really like their variety of condiments. Overall menu has good choices. The drive thru is pretty fast. I appeciate their friendly service. What's not to like. read more

The drive thru is horrendous. The line gets soooooooo long there needs to be someone out there directing traffic. People are holding up other parking lot traffic that is trying to get through to other parts of the mall lot. Every time i try to get to Bank of America it is a nightmare! Have to honk at stupid people creating a traffic jam because they want to get into the chick fil a drive thru line. They need to get rid of this place. Its not even good. What are you people waiting in line for??? This ain't In n out burger! GEEZUS! read more

Haven't been to this place in years. But the service and the food is how I remembered. Insanely great! The staff goes above and beyond to help on anything you need. Managers and employees are helping the customers at all times. Usually managers are in the back doing paperwork and back of house reports but every location I go and anytime of the day you see them helping everyone. They wear different shirts but they do the same work as a regular employee. read more

The staff there is tremendous. Being that I only get 30 minutes to eat lunch. Going to any quality fast food restaurant is near impossible. Every time I go in there they're always professional and efficient. Every employee there is A+. read more

This is the first time inside this location. I was very impressed with the way they run this place. The employees wall around to every table to see if customers need anything ie. Napkins, refills, sauces. I will definitely return here. Plus it was very clean!! read more

Usually i like Chick-fil-A, but i just went today for lunch and got the 12 piece chicken nugget combo with fries and a drink. When i got home i only found 11 nuggets... i know it's not a big deal, but people need to learn how to count DAMN IT. So now i call it Chick-FAIL-A. read more

I love the consistancy of this chain, all the same and love that chic-fil-a sauce on all my products. The spicy chicken is probably the best on the menu as it has real taste. I always order the largest of the lemonade. The secret is the fresh lemons and all that sugar! read more

I use to love this place? But have been disappointed the last few times. You are becoming like Subway...more bread than meat. No good!! Get back to what you were doing in the beginning or I will not be able to come here anymore. read more

So many sauces i need to buy an extra order of nuggets just to use all the sauces. From the lemonade, waffle fries, coleslaw, to all the chicken items is all good. I tried their new spicy chicken sandwich but i think it takes away from the original flavor, and i used to order the grilled chicken salad when i went to college with the honey mustard dressing when i was feeling fat. There are some lesser known menu items like the ice dream that you should really try, and make it even better by ordering a root beer and make your own rootbeer float. Funny though, they wont make it for you, just remember to ask for no ice in the soda. The best part is after you're done eating you don't feel like you just sucked down a gallon of fry oil. read more

Friendly staff! they do not forget to say "Welcome to Chick-fil-a!~" when you enter through the door despite having a customer in front of them as they order. Good food. A bit pricey since chicken is expensive (more than beef and I am still amazed at how this works). I was surprised by the amount of sauces they have on display and the ketchup container was quite original. My dad ordered the chicken soup side and he was saying it tasted good (although it wasn't big portion, but it's a side). I got spicy chicken and I thought it was quite small but in the end, it was satisfying (not filling full) read more

I go to this location very often with co-workers for lunch and this place , never disappoints all the workers and owners there always have a smile and they are always happy to serve you , lol sometimes i feel like im at a 5 star resturant instead of a fast food joint , all because the service is so great . five stars for you chick-fil-a , im in love with the food and especially the chick-fil-a sauce! Yummy!!! read more

Good chicken, especially for a fast food joint! Service always comes quickly (in the drive-thru) and with a smile. Only downside is I wish they had longer hours. I definitely heart Chik-Fil-A. read more

Super clean restaurant and table service staff is usually on it. Last time I went, I asked the cashier what was in one the Cobb salad. He started saying blueberries... Then ended off saying "I don't know, they throw a lot of stuff in there". (There were NO berries at all. He just looked at the picture and assumed it was a berry.) Fortunately, through the noise and business of the place, the cashier next to him over heard and gave every single ingredient in the salad. Pretty disappointed that the man just didn't say "I'm not quite sure, but let me ask" instead of guessing and then giving up. Besides that, food is good and service is usually great. read more

Check your order before you leave the drive thru, especially during lunch time. They keep making mistakes and I'm really disappointed.

Me and my sister were waiting 2 hours for icecream and a worker finally said what are you waiting for. THEY forgot about us

I just had a terrible experience at this Chick-fil-A location. I called and verified that breakfast hours ended at 11:00 AM before i drove over to Chick-fil-A in Cerritos. I arrive at 10:41 AM and was told by the person helping me that she was just told that breakfast was not being served any longer. I confirmed with her that breakfast ends at 11AM on Saturdays. She said that it did. So she went to ask her supervisor if I could order breakfast since it was only 10:42 AM. The supervisor told me no. I walked out and I am never going back there again. I will not give those rude people my business. They can't even follow their own breakfast hours rules. read more

The food tasted great! This is a busy location, but with that come the desire to be the best in customer service and cleanliness. Which, I found to be very disappointing. The girl at the register lacked energy then the girl that brought me my food was not in love with her job. I hope to see a change in such a high impact store for the company. read more