Come here often for lunch breaks! Everyone is always warm and friendly. The food is always hot and fresh. Happy to be a red member :)

I don't know if it's growing pains from being a newer restaurant but wow was this place inefficient. 2 cars ahead of me in line and I still waited 20+ mins for my food. I'm used to other locations with friendly employees but here they are not as helpful or friendly. and even after waiting so long my order was still wrong. read more

My, my! This Chick-fil-A has got to be the most slowest and unorganized. I understand that the Eastlake restaurant is closed, so this one should be more efficient! They did not give me my child's "kids meal"!! How do you think my child felt!! They had no place to park for "pick-up" Cars that were eating inside were parked in the reserved spots for pick up, "maybe also write reserved in Spanish" They need to be more vigilant. I realize this is West Chula Vista, but come on people, show some class! The employees were "sloughing" read more

Second time I go here and the drive thru people forget my fries!!! So mad lol. I just got off work and was looking forward to my meal only to get home and notice the fries were missing. The girl at the window was also rude and dismissive. What is going on with customer service??? Do we not care anymore??? read more

What's the point of having a zipper merge set up, when that's not gonna be followed? Hey get in the second line and wait for these 5 cars to pass through. Hmmm seems smart. Now the cars behind are confused as to why I'm not moving up, and they freak out and start trying to get in the other line. It's very odd, something is lacking here. read more

We love Chick Fil A. But just now, after a drive through order, and spending over $55 on our food which we had to pull off into a parking space to wait for, once we got home, our order was a huge disappointment. Our Spicy chicken sandwich (The #2) was far from a sandwich if you want to even call it that. The chicken patty was cut in half, and placed between two buns, with a bonus pickle and pawned off as our sandwich which we paid full price for, but didn't get a full chicken patty. You can clearly see the chicken was cut right down the middle. It's honestly slightly larger than one of their strips. Aside from that, our other classic chicken sandwich we ordered, was missing the pickle. Perhaps they thought since there was two pickles on the half ass spicy sandwich, that would be sufficient. And yes, I'm complaining about a damn pickle because that is what makes their sandwich taste great in the first place. Chicken is chicken. But this, this was just a slap in the face. It's ironic their slogan is "Eat more chicken", but yet I couldn't do that since they took half! read more

Chick-fil-A - This is the spicy chicken sandwich we got, just as pictured, which looks like they cut it right down the middle. - Fast Food Near Me - Chula Vista, California

Great food and service as always! Ambiance was very comforting. Workers seem happy in what they do especially Robert! Would definitely come back! Robert the server made us feel like we're eating at home. read more

Chick-fil-A - Fast Food Near Me - Chula Vista, California

I don't recommend ordering from this location--whether in person, through the drive-thru, or via DoorDash. Nearly every time I've ordered, something has been missing--either a straw, sauce, or other basic item. Most recently, on Monday evening, I placed a DoorDash order and received a salad with no croutons, no dressing, and not even a single napkin in the bag. This kind of carelessness has happened multiple times, which tells me the staff are inattentive and lack attention to detail. Unless you're willing to go inside and thoroughly check your entire order before leaving, I suggest avoiding this location. read more

Terrible. I ordered a 5 piece chicken nuggets and I come to literally 5 different sizes...one isn't even chicken it's just a crispy naked piece. This is very disappointing. The place looks nice because it's new, but this is unacceptable. read more

Chick-fil-A - 5 piece chicken nuggets- different sizing, inconsistent. - Fast Food Near Me - Chula Vista, California

Chic Fil A is always recommendable. Staff on this location can be more efficient to reduce wait time. But the place is clean and inviting to eat. Food is always good. read more

Tried the new Chick-fil-a. The customer service was great. Friendly staff. Order the spicy chicken sandwich and the new pink lemonade. The temperature of the sandwich wasn't hot. read more

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I love eating here. The service is great. Robert is a top employee. He goes above and beyond for his customers. I would recommend this place to anybody. Robert can turn your frown upside down and make you have a good rest of your day. I've had several experiences with other employees and the service is just great.I come here often just for the good vibes read more

Yulma jule and ms Selma Silva are the only two reasons while I come to this store every day in the morning they're amazing customer service, and thorough through to make sure that all my needs are always met. It is such a wonderful way to wake up in the morning to have their smiling beautiful spaces saying good morning to me by name, I work for the government and it is very trying and tedious at times. This is one of the best ways to start my day out and when either of them are out or both of them are out my day is not the same thank you for everything they do and thank you for the excellent food. I am so appreciative.! read more

Chick-fil-A - The two amazing employees I am referring to - Fast Food Near Me - Chula Vista, California

I don't recommend this location. I got the spicy deluxe sandwich and it was soft almost gooey. Like something they would do at a Popeyes or something. Never had that happen to me at Chick-fil-A. Please do better and I will not be going back to this place and I'm letting everyone I know who likes this place that this happened at this location because these things don't happen here or they are not supposed to. read more

Great food, Great service, Great Quality. Everytime I come to this location Robert always makes sure I have everything I need and keeps me stocked on sweet tea. read more

Always good customer service fast and great food! They are very friendly and will have your order ready fast. Order drive thru here usually and they're prompt and always great customer service and food quality is always good too! read more

Thank you to, Robert :) He went above & beyond for my staff + students when we had lunch at CFA today! He took time to: learn about our special needs population, our school and our community; in addition to his CFA service (refills, etc). Super-star employee! read more

Friendly and kind workers, but the service was still slow. The spicy chicken biscuit was good for the price, $5. For the 4 count of chicken minis the bread was a little stale but other from that they were alright, also $5. And my order for the 2 chicken filets was wrong, they were supposed to be fried and spicy but we received tough, grilled chicken instead. It was hard to eat. read more

Not only did I repeat my order twice & 2 different people working there messed up my order... TWICE. I was very understandable and know mistakes happen; however, once you start to give me attitude and walk away when I'm in the middle of talking (mind you, I wasn't even being rude or giving attitude. I was trying to ask a question as she's walking away) ROSARIO (the employee giving me a hard time with my order) says it wasn't her fault and not her problem that my order keeps messing up and there wasn't anything she can do about it. She knew she messed up talking to me like that because shortly after she said she can give it to me without paying just this one time. Okay thank you, but like be nice??? read more

As always, the food was fresh and tasty. The people there are always super polite and helpful. I'm always impressed with the food and service AND the people. Thank you, Robert! read more

These workers are RUDE! and I have missing food items in my order like WTF! the drive thru workers are really the problem with no understanding of how it should work. Never going to this location read more

I've given this chick fill a 3 opportunities. Each time I've been let down with bad customer service. I've gone through the drive thru 3 times. food I ordered was not given to me. I was missing items. I had to go back. And there is no urgency with this staff.. they take their precious time. I will not be going back to this chick fill a. read more

The worst. My fries were hard and dry, like they'd been sitting out for hours and tasted terrible, and my chicken sandwich looked like a shriveled piece of leather. I threw my entire meal in the trash and went to the National City location where the food and service are consistently top tier. Skip this location altogether. read more

Robert is amazing and always greets with a smile. His customer service goes above and beyond. The ambiance of the environment was very pleasant. I love that they have fresh flowers at the tables! Food is always fresh. read more

I even did an online order, the Burger King across the street probably would've been better then the experience, wait time, and taste here waited 16 min after ordering before I got my food read more

My fav chick fil a location! My kids love the nuggets but the service at this particular location is top notch! They're so friendly, attentive and always go the extra mile even when they're slammed! Wish we lived closer! read more

Good : customer service was respectful, warm , pleasant, approach Bad : I paid 13.75 for a 12 piece nuggets , it came out like it was fried twice , it was hard , it looked old , sitting at the fry counter , not freshly made , very disappointing. read more

Chick-fil-A - Chuck Gil Chick-fil-A Nuggets, 12 piece , just purchased today 2/11/25 @ 11:40 am Broadway Chula Vista - Fast Food Near Me - Chula Vista, California

ORDER IN PERSON NOT THROUGH THE APP IF YOURE DOING DINE IN AND THE RESTAURANT DINING ROOM IS BUILT A LITTLE WEIRD. Take my review with a grain of salt because I showed up second day after opening and they stay BUSY, at least inside the dining room. My friend put her order through the cashiers and received her food in like 3 minutes. I being an ex chick fil an employee opted for putting in a Dine In order through the app and that was a mistake at this location. I'm usually big on ordering through the app directly because of the convenience and I don't love interacting with the cashiers. I put my order in and accompanied my friend to order hers at the front where I was a bit shocked by the cashiers behavior towards my friend. Cmon guys I remember distinctly that FOH training was making sure that you're saying "My pleasure", "Yeah absolutely" meanwhile we got a dismissive cashier who's upset because my friend isn't specifying if the number 2 combo is regular or deluxe. Okay but digressing from that, they took 15 minutes to bring out my food order. Again as an ex FOH member it's clear that they obviously gave my food out to the wrong person since it cleared on my app and it's not like the food was in the front. But see my thing is that I went and talked to 3 employees 3 different times telling them that there was an issue with my order, that it hadn't been delivered and if they could please have it brought to table 1. 2 employees eventually brought it to me after I basically kept staring them down every single time they entered that dining room to bring an order. They were really sweet and apologetic and the food was actually really good which is why they get their 4 stars, although I really just think that they need to streamline the dining room process and remind them to take a breather fr. They're really stressed out and as a customer you can tell. Now I just KNOW that BOH crew is working their butts of and I wanna commend them for that since nobody really does and I want to remind yall the moral of the story, order with the cashiers and just scan your app code for the time being. I'm gonna keep coming and ordering through the app and the day they get it right will be the day they get my 5 star review. I also wanted to talk about how I didn't love the layout of the Chick Fil A. It's not the worst i've ever been to, those crowns go to National City and Sorrento Valley Chickies but the big tables fill up fast and then you're left with some really awkward 2 seater tables at the middle of the restaurant. Gimme some 4 ppl tables please, you can't eat comfortably in such a small little table unless you're really only one person. Idk, it just seemed like a lot of small tables when they clearly get very large groups as customers; just some food for thought to whoever the John Tucker of this store is. It was really good tho I ain't gon hold u I also didn't get to take a picture of my food cause I was sad and mad by the time I got it but it's ok I felt better after munching read more

Chick-fil-A - Combo 2 - Spicy Chicken Sandwich - Fast Food Near Me - Chula Vista, California

Great new location! Service needs a little help but was okay. Stopped for breakfast and it was good. Food could have been hotter but it was good. I ordered an iced coffee.... No No No. It was horrible. Very bitter. I'd have to say stick to the chicken. There were a lot of employees and a lot of customers standing around waiting for their food. The restaurant was pretty clean but it was also very early in the morning before chaos hit. I hope it all gets better. read more

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The service here was absolutely amazing!! Robert was so nice and treated my friend and I amazingly! The ambiance was so calm and friendly! And of course the food was perfect! read more

Don't know what it is about this specific location but the drive-thru absolutely SUCKS they forget food items it has happened to me multiple times here read more

Great food and staff is very welcoming. Don't know how they get the orders right, but I am glad they do

Abraham delivered exceptional customer service. Friendly, professional, and attentive. One of the best experiences I've had at Chick-fil-A.

Best chicken wraps and good customer services! The chicken wrap had good chicken portions.

Drive thru personnel do not tell people in the lanes to stay in order. Creates chaos with people getting their food. Cars merge wherever they want. Employees do not give the amount of sauces you request which are also listed on the receipt. Pathetic service. read more

The Staff is great the owner really needs to go back to school and learn about his business degree, because he's lacking on this side of town.. poor marketing Don't blame the employees either, I'm allergic to chil fil-As spicy sandwich read more

Chick-fil-A - First of all the employees are great people but I asked for a " REGULAR" chicken sandwhich, and they gave me a spicy sandwhich - Fast Food Near Me - Chula Vista, California

I had an amazing experience at this location. Gaby was an amazing cashier. She was so kind & greeted me and my dad with a warm smile. Throughout our stay she checked on us and made sure we were satisfied. Will be back again ! read more

I ordered the Cobb Salad with spicy chicken. It was delicious and the saff was very accommodating especially Robert.

Food good as always but the drive through is as slow as can be if your on a 30 mins lunch your only going to have 10 mins left to eat if not less read more

I was behind a customer who was taking a little bit of time and Letty came from the other side and provided such excellent service. Outgoing, funny, professional and an overall joy! Thank you Letty ( sorry if I spelled your name wrong but just Incase I'll put Lety ) read more