Of course the line was long but the food was fresh and delicious. Customer service was great.

We had THREE things on our order. It was placed in the store and as a carry out. We got back into the vehicle as I started giving food out, I realized my husband's grilled nuggets weren't in either bag. I went back in (in the rain) and they gave it to me with no problem. We headed down the road and I grabbed my food. What the heck?! The cheese that I had added to my sandwich was nowhere to be found! Ugh! I've never in my life had so many mistakes with Chick Fil A before. I would've turned around, but we are 6 hours into our road trip home and I'm ready to be home! read more

My family and I were on our way back from our trip to Florida and had 12 hours to go, we quickly ordered here all very hungry. My order didn't even get put in the bag but they still charged us, we got no straws, and overall the food wasn't great. Definitely dropped my likings for any chick fil a read more

25 mins to get a biscuit. Why not open both lines up like all of the other chick filets. I come to chick filets for the fast service. Do better. And for the peoples reviews complaining about the fruit bowl. Lol. It's chick filet not fruit filet. Get real Karen's. read more

Chick-fil-A - 25 mins to get a biscuit. Why not open both lines up like all of the other chick filets. I come to chick filets for the fast service. - Chicken Shop Near Me - Crestview, Florida

Chick-fil-A is modern day anomaly in the world of fast food today. As services keep getting worse at most chains, Chik-fil-A has never stopped being extremely efficient, highly accurate, and exceptionally friendly. My family has ordered from this location quite a lot and we have never had a single item missing or anything wrong with an order. This place does get busy because they are good at their job. But you will not be waiting nearly as long as you would at a McDonalds with 1/3 the amount of customers. read more

I've have been happy with the food and service at this chain anywhere I have traveled. Every one I have been in has always been superior to the other fast-food chains when it comes to cleanliness, food quality and consistency, and manners from the staff. My only gripe is they took away my favorite breakfast item a couple of years ago... the chicken/egg/cheese multi-grain bagel. I hope they someday brimg it back on the menu. read more

The food is most excellent . The service is faster ‍ than I thought it would be. And the ambitious is just a fast food restaurant.

I ordered a yogurt through the app, and there was not a place to be charged for extra berries so I requested in the message. they told me they would charge me a little extra and I said that's fine. The guy said it would be the cost of a fruit cup. The yogurt is already 4.17 and then they charged me 3.19 for extra berries. Like I think that is reaching a bit. Then I had to pull up and wait 10 mins to get the thing (they gave me some type of card for the wait)I still think charging $3 for an already over priced yogurt is insane. That's on me though. I had to go to work didn't have time to complain about it. I paid 3$ for basically one maybe two strawberries. They should've just given the fruit cup on the side at that point. I'm not the type to complain but I just found the way they handled it a little ridiculous. read more

Chick-fil-A - ows a person holding a plastic cup filled with strawberries and blueberries - Chicken Shop Near Me - Crestview, Florida

Really disappointed in finding out my bottom bun had mold on it. I was already a few bites in when I seen the mold. I just started going to this Chick-fil-A and never had an issue until now. The bread and other food should be checked and looked at. read more

See all

Like nearly all Chic fil a's this one has the best quality chicken you can find at a fast food drive through. They know how to get a crowd of cars through quickly. We liked that when we pulled through, yesterday, because we had a long drive. We got the original chicken sandwiches which is easy to eat while driving and our pup enjoyed grilled nuggets. Love Chic Fil !!! read more

NEVER AGAIN! I keep hearing about how great Chick-fil-A is, so when a coworker asked if I wanted anything..... I ordered the medium-size fruit bowl from the CRESTVIEW, FLORIDA location. It looked NOTHING like the photo on the website. The bowl was 1/2 full and most of the fruit was kind of rotten. UGH! Quite disappointed. Oh well. Live and learn. read more

Chick-fil-A - The website's pic on the left and my sad little bowl. First and last time ordering from Chick-fil-A. LOL. - Chicken Shop Near Me - Crestview, Florida

This Chick-fil-A is super busy!! The lines are always super long. The workers are super kind and unproblematic though! The food is good but the milkshakes did take a few minutes to come out. The play place was nice but a bit small and for younger kids. Overall a nice little location but usually super busy with good food! read more

Careful everyone, might get your order messed up. Ask for a refund. Get charged two more times instead of being refunded. & Then banned. "Matthew 7 1 Do not judge, or you too will be judged. 2 For in the same way you judge others, you will be judged, and with the measure you use, it will be measured to you." read more

If I ordered a mobile order why in the f am I waiting for another 20-25 minutes and then my food isn't even fresh it's 7 am !

The food here is AMAZING and so is the service every one that i've went to the service is amazing and so is the food i love chilfala and you should go to it too bc it's amazing you'll love it trust me read more

Honestly, I know many of you will GASP, but they couldn't hold up in our opinion to Slim Chickens or Zaxby's!!

Great food and excellent customer service .Order was hot and correct. It was very quick and was easy to get in and out

Normally this chain is a favorite of ours. This location is a poor example from an overall good organization. I'm writing this as I just dropped 30.00 on breakfast for my family. The Hasbrowns are greasy beyond being edible, I ordered coffee with cream and sugar from the app and it came black, they didn't give a straw with my wife's tea, which they gave her sweet tea instead of unsweetened tea. I would definitely verify everything before driving away because it's obvious this location has some quality control issues. read more

The staff is always friendly. They have always gotten my order correct !! Such a great Chick-fil-A!! read more

Chick-fil-A - Chick-fil-A - Chicken Shop Near Me - Crestview, Florida

We are usually here maybe once to twice a week. As with other Chick-fil-A restaurants great food & great customer service & cleanliness. read more

I LOVE Chick-fil-a....and the service and food is always near perfect. Today, I got the Spicy Chicken Sandwich Deluxe meal. While everything tastes perfect, my bottom bun of my sandwich was SUPER soggy. Everything else was perfect! read more

Chick-fil-A - Soggy bottom bun - Chicken Shop Near Me - Crestview, Florida

The chick fa la it self was very organized and very fast and efficient but i had a one problem , I ordered a large sprite with extra extra ice and I got the same 1 scoop of ice and that wasn't what I asked for . Chick fa la ice has sum very good ice and I wanted a lot of it but it's fine .I was just very destroyed about that . read more

Chick-fil-A - ows a person holding a white cup - Chicken Shop Near Me - Crestview, Florida

See all

Went through the drive thru, was rushed, then they both messed up my current items and forgot items. What a mess.

I usually eat Chick-fil-a a couple times out of the month. We decided to pick up something quick on our way out. Got chicken biscuits. Food was good, staff was very friendly. Got our order quickly which is a plus when your doing a road trip. read more

Always my go to place! Super happy it finally came to Crestview ! I have yet to have an issue, the staff is always friendly and fast . Spicy chicken deluxe is amazinggggggg ! Well really anything you order is awesome ! read more

This is going to be a 5 star location when the construction is done. Service was great, food was great, order was fast, but the drive thru is kinda clunky and caused a jam. Definitely an overall good experience though. read more

Absolutely perfect. If you are going to eat fast food, there is no other place in Crestview you need stop. Chick-fil-A has not only the best food, but best management and great employees. All that adds up to a great eating experience and I'm not the only one who knows. Chick-Fil-A across from Walmart, near Lowes and just off I-10 is always busy. But, they know what they are doing, because the wait is short. If someone complains about this place, they would complain if someone gave then a million bucks that it wasn't two. I have a sister like that, just no pleasing some people. I do not work, nor have anything to do with the company. I do preach the Gospel and help people find their way to our Lord and savior Jesus Christ, I'm not about to give my word about a restaurant that is anything but the best at what it does. read more

Tonight i got the same thing i always get; 12 count nugget and fries with a dr pepper(light ice)... 2 polynesian and 2 chicfila sauce. while it was not as great as it usually is(no specific reason probably just my taste buds) it was still good and feels like it'll sit well in my tummy. customer service was spectacular in general as usual and it's always appreciated! thanks for being the best chicfila in town! read more

Great friendly service and they already know me by name!! Fresh food and great staff!! James read more

I LOVE Chick-fil-A. Employees are always friendly and service is always quick! BUT, this particular location has gotten my order wrong FOUR times just within the past few days. - i only ask for no pickle mind you.. (3 times in one day!) and once today, while also leaving out the sauces that were listed ON THE RECEIPT. Normally I don't even have to ask for sauce they just put it in there. And then not too long ago maybe like a month ago, my 2 yr old daughters nugget meal was literally left over chicken scraps. Not pleased with this location at all. read more

Yum. Our family lives chick-fil-a and we've only had great experiences with this location. Our order is always right and the employees are always kind. Five stars. read more

Just left chick fil a five minutes ago! It was raining so my husband and I went through the drive thru and the girl who took his order was very sweet and polite. When we pulled up to window to get the food my husband realized he forgot to order a large Mac n cheese cup. We apologized to the girl who was handing out food and asked if we could get a large Mac n cheese cup. She was more then happy to put the order in and we got our Mac n cheese cup in less then a min! Thankyou chick fil a! And Thankyou to u two ladies tonight read more

Majority of the people that work here are rude and don't communicate well with you. I ordered a large Ice Dream Cone and the associate that took my order failed to tell me that they are not serving cones due to the "coronavirus " when I was given my ice cream it was handed to me in a cup and I stated that I asked for a cone, I was THEN TOLD that they aren't serving cones. I then asked for a refund and the gentleman stated "we can't take that back" with a very disgusted and rude tone. I won't be coming back to this chick fil a. read more

Very friendly staff. They took care of a big catering order I had requested no problem and of course who doesn't love this place.

I love this place! The chicken nuggets with Chick-fil-A sauce is awesome. Overall the service is pretty good.

It's very uncomfortable that I'm even doing a not satisfied Survey for Chick-fil-a. It all started a last Wednesday when I went to Chick-fil-a because my pregnant girlfriend loves them but it's like every time I go they forget to give me my whole order, I ask for a Cobb salad with ranch dressing and Italian dressing every single time I never get both. I went yesterday same thing and also today Just left and made sure the young men put it on the receipt today and I get home and still don't have what I ask for smh this isn't the Chick-fil-a satisfaction I can get a 5 star to. read more

Stopped on a long trip from Florida to Texas. What a refreshing stop! So friendly for 6:30 am and the only place on any trip that would give me a bowl to feed my pup. Seems like small things but it made my trip! Everyone here was all smiles and so accommodating. I pulled into a spot after driving thru just to compliment. Thank you!! read more

This place is absolutely amazing. They are so nice and have never gotten my meal wrong. Absolutely outstanding!!

It's 1:10pm on Saturday with only three of us in line. I order one chicken club meal and a chicken sandwich. Pretty simple. Nope, got two chicken sandwiches, no chicken club. Bummer for us but we didn't want to turn the car around. I came in knowing exactly what we wanted to it order, wasn't confusing at all. Kyle M. Schisler, how does your franchise have less than 4 stars? read more

The service is great, can't say anything bad about that. The portions and the size of the chicken has gotten smaller and smaller!! You pay a lot of money you should get what you paid for. Eventually it will catch up with you and business will go down. I come half the time I used to and I'm only one person that said it. I rate the portion one star!!! Very upset that My hunger isn't satisfied!!! $20 later it's a joke. Especially breakfast read more