I don't think I ever had a bad experience with any of the Chick-fil-A locations. The staff is always super friendly. This location is particularly busy during lunch rush hours. The drive thru can be a bit of a nightmare since the line can wrap from the parking lot out to the road. Lots of parents bring their kids for food and to play in the ballpit so can be quite chaotic. read more

If you want WELL DONE FRIES, go to a different chick fil a. The manager has banned the extra cooking of the fries. Personally, I get them well done because if they aren't they taste like chlorine. read more

Chick Fil A makes a person feel good about eating fast food. Everything is delicious and i've never had a problem with it. Their customer service is great and the employees move very quickly. I'm an adult and can't get enough of their nugget meals with a huge oreo shake. This place rocks! read more

Excellent food, no surprise from Chick-fil-A. The only downside is they have a fairly small parking lot which can become really congested during lunch time. They do have a fast drive thru. read more

They have great customer service and yummy food. What more can I say? Ask for the polynesian sauce! Yum.

Food was so so and when I got home I had 2 strawberry milk shakes and one of them was supposed to be a chocolate milk shakes and I don't like strawberry and it was to far to return . Never get my business again! read more

Great staff, and management has worked hard to allow for street parking during the lunch hour rush. You'll find the parking lot full and seemingly not a space to be found, but the inside is effectively run, and I've never waited in a long line to order or not found a table, despite the number of people and the fact that the interior is on par with pretty much any freestanding Chick-Fil-A. read more

So glad they opened this location! Great service always, really well kept up, great milkshakes, never had an issue.

Great food and the staff are really nice. Never had issues here. My biggest complaint is that the parking lot is way too small. It's almost always a hassle to come here whether I'm dining in or using drive thru. read more

This location has been steadily going downhill over the last year. At times we'd go through drive thru and get food that tasted burned..not changing oil enough? Anyhow last evening was the last time I will purchase from this company. It wasn't busy but I decided to go into store to ensure the food wasn't tasting burned before walking out but instead I was shocked at the 6 chicken nuggets and tiny pieces of coated breading in the 12 pack nuggets I'd ordered.. now keeping in mind they were not busy and the manager Omar was star ding directly where the food was being made..ugh.. so I showed the cashier and he went over and brought a smaller container of 4 nuggets and apologized. Meanwhile the manager looked over a few times without any expression or concern ..so I tasted one and it was fine then I left. As I was getting into my car I realized I was given the strawberry milkshake..ugh.. back again.. server acknowledged me and I told him about the milkshake and he got it for me.. so after all this the manager still didn't connect until I asked the server if in-fact the man standing over where the food was being prepared was the manager in which he replied yes. At this point I was so perturbed and when the manager finally acknowledged me I just looked at him and said ask the server there and left. When I got home I explained to our daughter that we will no longer purchase food from this restaurant as they don't deserve our business.. as looking through the other reviews this restaurant needs an overhaul badly! Take your hard earned cash elsewhere, this store doesn't deserve it! read more

Great food, great service. Just what I expect from Chick-Fil-A, and what I love about it!

I don't know how they find the employees...personality tests? Incentives/bonuses? Everyone is always so polite at any of the Chick Filas I visit. The store is clean, has free WiFi and it's WARM! Left another spot to have dinner here tonight because its was freezing inside and had no power sources available. read more

I usually never have any problems with Chick-Fil-A, in fact I love their customer service here. Food is always good and my orders are always correct. However, last night I had gotten off work and was picking up some quick dinner and I saw there was a long line. I debated whether I should go through the drive-thru or just go inside but they both had lines. So I figured drive-thru because even that doesn't have too bad of a wait. I ended up sitting in my car for twenty minutes from the moment I arrived to the moment I got my food. I'll admit, I was getting pretty antsy and annoyed but when I pulled up to the cashier, I decided to skip questions and just give her my card and be on my way. She apologized immediately and gave me my drink and food. I kept trying to give her my card and she wouldn't take it and told me "Oh no, this meal is free. You waited for so long, I'm really sorry about that." I was actually pretty surprised they gave me a free meal so I told them thank you and good luck on the rest of their night. Great job, Chick-Fil-A, you guys are doing it right! read more

I love chick fillet is one of favorite fast food restaurant , I took one star down bc they keep forgetting to give my complete order . One time I ordered a kids chicken sandwich and they forgot to give me chicken and I went home my son told me that the chicken was missing . For now on I have to make sure sure that my order is right before I leave. read more

Hands down, this is one of the cleanest joints in Fairfax. It has an incredible customer service team that works so hard to make sure you have a pleasant experience. I love their response time, it's one of the highest compared to other places I've eaten at. Big thumbs up!, and a huge shout out to the students who work at the drive through! read more

The food is always fresh. They train their staff to be very polite. I've noticed each time I go, someone always helps me: do you need more drinks? Can I take your trash? My son thought it was nice that someone would go out of their way to ask if we needed something. He said please bring us extra fries:-)......and they did! They host a lot of activities for kids, that are of course free!++. read more

chick-fil-a owns. i have no idea how much i pay for food there (just give em the credit card to swipe), but it's still worth it. recently went and got a deluxe chicken sandwich combo (with drink and fries). The fries are amazing with chick-fil-a sauce. i was not a big fan of their drink selection, but whatever, that's 2ndary to the true experience of the chicken. also, just a tip, you don't fill up your own drinks, but you can ask for free refills. great stuff. would definitely recommend if you're passing by or if you have to go far out of your way to get there. it always fun when they say "my pleasure" after you say "thank you" what is a bummer is that they are closed on sundays.. read more

Used their catering service and was very impressed. Food was hot, on time, and with chick fila a big smile. Also head caterer Toni worked within my budget to make sure we had enough food for everyone. read more

Went here for lunch on Thursday and the place was mad crazy busy. The manger was out front making sure that the line was moving and the customers were ok. The food was fresh, hot and delicious. Love this location. read more

Even when the drive thru line is long, they keep it moving by stationing employees outside to facilitate the ordering process. The employees out there are polite, friendly, and efficient. The parking lot has plenty of spaces. One negative is the exit onto Lee Highway. You have to remember that the lane you turn into ends. read more

VERY impressed with the staff! I just had a to-go order but you can tell that everyone who worked there was happy to be there! They welcomed you with a greeting and thanked you on the way out. It's refreshing to see great employees! read more

will never order from here again, i ordered from this chick-fil-A many times because it is the closest one to my neighborhood however I do not appreciate their customer service that they standby because like I said I've ordered here many times and I ordered delivery many times every time I order delivery it worked perfectly fine through their app but when I called on the phone to explain why it's not working for me and how long it hasn't been working for me this person in particular brennen BRENNEN DIRECTOR OF "CATERING"was telling me it's not working from my app specifically but it's been working perfectly fine from all the other applications they have which includes GrubHub Uber eats and doordash he's made that clear to me many times over our phone call he cannot try to find a solution for my problem thru their DIRECT APP so never again will I order from this Chick-fil-A. during times like this its crazy to me i been discriminated just by the tone of my voice by a neighborhood chic fila i USED to love going too. Brennen definitely ruined my experience let alone day because we both know if it was another race he used it to he, they would have definitely been treated with CARE AND RESPECT that "chick fila" strives to be. read more

New/clean location. Fine service by the kiddies. Too bad they're not open Sundays :)

The southwest grilled chicken salad is amazing! This location is always very busy around 12noon - 2pm but the service is always quick and friendly. I usually go through the drive thru because the parking lot is not big and is usually full. The service is always quick and friendly. read more

Love this location. It is very clean and the staff have always been extremely friendly. Food is consistently good as well. I even had a person pay for my lunch one day by surprise in the drive through. read more

The food is great, as with any other CFA. But the difference here is Alyssa!! She is so happy, positive and like a ray of sunshine. She greeted people by name, welcomed people back! She is AMAZING!!! Her title is Hospitality Director, but she should be "Hospitality Queen"!! read more

SUPER FRIENDLY & FAST Service. Even on a busy weeknight, they never got frazzled and Alyssa D, the Hospitality mgr never stopped smiling.

Dont ask why they are the best, go and try for yourself. Respectful employees such as Nick who took my order to the window where u pick up your food, you feel nothing but welcoming faces. The sandwich looked exactly like the picture on the menu. I loved it all the way. I will be back again and again. Thank you all. read more

First time at Chick Fil A and impressed doesn't even describe it. I went on a Saturday at 12 and the drive thru was PACKED yet I was in and out in a matter of 3 minutes. From the two gentlemen who were taking orders outside (Sebastian and a young blonde man), to the extremely polite man at the register, every individual I came in contact with was professional and personable. In all of my years I have never written a review for a fast food place because you don't expect much. You all thoroughly surpassed my expectations and went the extra mile. Kudos to your staff!!! read more

Great fast friendly service even if it is really busy! Best fast food restaurant chain out!

I pretty much only eat the spicy chicken sandwich... or spicy chicken biscuit. The reason I like this is the food is very consistent, and the service is always very, very attentive & friendly instore (also very friendly at the drive through as well). Re: the chicken... I think I actually prefer the seasoning a place like Popeye's better than the seasoning on the chicken sandwich here, but the thing about Chick-fil-A is that the place is just so consistent and so clean, that I find myself drawn to coming here rather than other fried chicken places like Popeyes. Also, the spicy chicken at Wendy's is a bit larger than the one at Chick-fil-A, but the Wendy's one can sometimes be dry and taste like its been sitting on a warmer. With Chick-fil-A, its consistently tender, 100% of the time. There's a lot to be said for cleanliness, consistency and excellent service. Choices of sauces are good here too, and these guys pioneered those really cool squeeze/dip ketchup packs. Great atmosphere for kids as well. read more

I'm always a fan of Chick-fil-A and they did not disappoint me. Very clean inside & out. As usual very busy place at lunch time & on weekend, parking lot can get very crowded. But great staff & great food! read more

The best fast food to hit anywhere in the states. Fast, delicious and consistent. One of those places where its worth going out your way for, lucky for me this one is right down the street. Why the four stars instead of five? Well, they are closed on sunday and thats my day off. =\. The kings of fast food! read more

Our family has been eating here weekly for about two years. Consistently terrific food, cheerful employees, and spotless atmosphere. Exactly what you expect from Chick-fil-A. read more

Actually my first time in Chick-fil-A(*'-'*) Delicious food and very friendly service

This location is super fast, unfortunately that means that 4/5 times your order will be incorrect. After the third time in a row, I decide to step inside to mention it to an employee and in response I get a shrug and an "oh well" before she walks away. Next time you have a craving go the couple extra miles to a location that pays attention. Or make sure you double check your order EVERY time you stop by this place. read more

Frosted lemonade machine was down. I am devastated. I came all the way here, just for that. I am saddened.

I rushed all the way from my house for the breakfast and came in at 10:28. Breakfast ends at 10:30 and I really wanted chicken minis and hash browns, but they said breakfast was over. Disappointed. In addition, we ordered grilled nuggets and they gave us fried nuggets. Not usually a big deal but we were already disappointed about breakfast. read more

I have ignored this establishment for the first year it opened. I mean, they're just chicken sandwiches right? WRONG! They serve pretty damn fine chicken sandwiches and coupled with waffle fries and their chick-fil-a sauce this is so worth it. Besides, their meals cost around $6 which is a pretty sweet deal. read more

When it comes to fast food, it doesn't get better than Chick-fil-A. The food is excellent, and service is usually very quick. The staff is always very friendly and eager to help you. I've even had them come around and ask if I want a refill for my drink, and fill it up for me without me having to go back to the counter. They keep the restaurant spotless and it also has free wifi, which is nice for those of us who have trouble putting our phones down. The only thing I wish was the drive in was open later. read more