best service and best papa John's in the dmv! Mohamed and the staff are amazing, helpful, and very considerate! they make the best pizza!

Good. The food was nothing too fancy or special, but pizza doesn't need to be. It was fresh, it tasted real, and the service was quick. Easy, affordable, and delicious. read more

Don't bother, unless you have 1 1/2 hours to wait. We ordered a pizza, bites and garlic bread sticks this evening at 6:35 PM. The order took over an hour and a half!!! It arrived after 8:08 PM! When it did arrive everything was cold. I tried calling the store. The phone system prompted me to hit #5 to speak to the manager. Guess what? The phone rang and rang and rang. The manager never picked up. It would have been nice to get some sort of credit or at a minimum an apology from the manager. However, as I said don't bother to think you'll get your order in a timely manor. And definitely don't expect decent customer service. read more

Went to pick up my pizza and the person in the back WAS NOT WEARING A MASK. This was today 12/29 while the pandemic is getting worse and restrictions are supposed to be increasing. It's crazy how a place handling food isn't more cautious about potentially getting people sick. I'm glad I ordered pickup and got to see that. read more

This goes out to the crew working during the 6:00 pm hour on 12/3/2021. Innudated with orders. Even Karen wouldn't be able to flag down the manager, who was on the line himself feverishly tossing dough for the never ending backlog of pizzas. My order had a long way to go, but I was mesmerized by the teamwork in the kitchen, pizza after pizza being cranked out to meet demand. "You all are machines!", I said to a gentleman working alongside his manager. As I realized my awkwardness from my intended compliment, he smiled and said "it's just the nature of these times." This crew handled a tough situation with finesse and did not buckle under pressure. These five stars are the least I can do. Not to mention my well done, extra cheese, with mushroom was bussin' bussin'. Some things are worth the wait 5/5 read more

What a garbage of a place this restaurant is. I tried to order 4 pizzas and the guy would not clearly tell me their prices. Very deceptive. Last time I ordered at this place. read more

I called twice and attempted order carry out but was told coupons in my residential home were no good there even though I am less than a mile from them. Store manager says he has a contract that he cannot sell a pizza for less than $10...but corporate still sends me theses coupons monthly. Will never do biz here again. read more

Papa Johns Pizza - Lawyers Papa Johns Coupon Scam - Pizza Near Me - Vienna, Virginia

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Food quality was not very good. I ordered the frito chili pizza and got home to discover there weren't any Fritos on the the pizza.. Decided to try the chicken poppers which was my second mistake. I imagined something like chicken nuggets (like the picture showed on the website) but received something that looked like small dried out chicken bits. Stay far away from these items if you're looking to be satisfied. The regular cheese pizza was heavy and soggy, I was hardly able to even pick up the slices. Overall very unsatisfied with my experience. read more

Papa Johns Pizza - My frito-less frito chili pizza - Pizza Near Me - Vienna, Virginia

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Order was first taken by a call center to be forwarded to a local manager to give order instructions which they didn't follow. Pizza was ice cold and crust was like cardboard and dry. Order took over an hour for delivery. Poor quality tasteless pizza. Never ordering from pApa John's again. read more

My husband and I ordered here the other night for some pizza and cheesebread. The pizza was just okay but the cheesebread was amazing becuase we had it with bacon!!! Bacon, cheese and bread is a delicious combination. read more

Had my first Papa Johns pizza yesterday afternoon. I ordered in person at the store in Vienna, Virginia. After walking in, I noticed that the shop was very clean, well-organized and everyone there was friendly and accommodating. I ordered a large pizza with the works. It was perfect! There was no scrimping with the toppings, and it had the right amount of sauce and cheese. It was one of the best pizzas I've had in years! read more

As a family, we enjoye to ordered at papa John's Always comes on time, done very well.. It's awesome that is near to us, good taste, good time to share, just the service need to be supported more! Otherwise is good.. also if you work at spa world in centreville they give you discount.. ( I worked there for few months)... read more

Well, tastes like Pappa John's, however the guy was so rude, didn't bother to get my order on the phone, and in person he turned around as if he's brushing away a fly off his face when I asked him more than two questions! The Apple Pay doesn't work in store either, had to go get my card and come back... Extremely disappointed from this location, the customer service sucks! read more

Rachel was kind, courteous, and thoughtful. Isn't character like hers a tremendous help especially during times like we are all experiencing. One can hope that she is promoted for reflecting such character traits. The food she delivered was delicious and ahead of the scheduled time. Thank you Rachel! read more

Extremely rude delivery driver speeding through the neighborhood and would not respond when addressed instead walked off and flipped the bird as a parting shot. Manager was dismissive and rude as well. read more

Aug 13 2023/8pm: Ordered a pizza from Papa Johns in Vienna Va tonight. I ordered a pizza with the works and with a regular garlic parmesan crust like I always have in the past from this store. They delivered a pizza with mozzarella stuffed inside the crust, the crust in the center of the pizza was extremely thin, wet and there were NO mushrooms on the pizza. When you tried to pick it up, everything slid off because the center of the crust was so thin. The mozzarella cheese stuffed crust was approximately 3" wide. I called to let them know that my order was wrong, and he looked up my order and confirmed that that I had ordered the garlic parmesan crust and told me that was the way it came. I again told him there was cheese inside the crust. He told me that there was nothing he could do about it. Really? I paid almost $29 for a really sh___y pizza! The garlic parmesan crust DOES NOT come with mozzarella stuffed in the crust. The first three pizzas I ordered from this store were great, but this one was absolutely horrible!! Should have ordered from Dominos tonight. read more

I ordered three pizzas from them last week and placed my order online. First let me start by saying I have a fairly large family (usually feeding at least 5 growing boys) and need to order at least 3 to 4 pizzas for all of my orders. Papa John's is pretty expensive compared to other pizza delivery places in the area, as my total is usually at least $50 and I could order more pizza from Domino's for half that amount. Since my family likes variety every now and again I splurge and order from other pizza places. Last week I placed my order and made sure to try and take advantage of their "deals" and ordered 3 large pizzas and a 2 liter of soda. The pizzas were pepperoni or cheese and half of one of the pizzas had two additional toppings. After adding their delivery charge, tax and tip, my total was around $50. The scheisty thing about Papa John's is that when you order with a credit card they require that you tip ahead of time unless you have a cash tip. I didn't have the right bills for a cash tip, so I begrudgingly added the tip at the time I placed my order even though I don't believe in tipping unless the service is worthy of a tip (such as quick and friendly service+quality product). The estimated delivery time is almost always 40 minutes or more regardless of the time of day that I place my order even though I live less than 3 miles away. The last time I ordered Papa John's I picked up the pizzas myself because their delivery time is usually a lot higher than most other places but this time I was too tired. I realize the days of free delivery in 30 minutes or less are long gone so we grin and bear it, crossing our fingers that their estimation is off. The pizzas arrived in about 35-40 minutes, but as soon as I started handing out the pizza I realized that the pizzas had been sitting around for quite some time. They were barely even warm and the cheese had begun to harden and the grease from the pepperonis had already begun to settle. Honestly the pizza already looked like leftover pizza and it had just arrived at my house! It had been a long time since I choose Papa John's delivery, because this same situation has happened numerous times in the past but the other times we usually had a much longer wait time. I guess they chose to deliver other pizzas first, probably because they knew they ALREADY had a tip from me and didn't want to mess up their chances of getting tips from other customers! I didn't even bother to call Papa John's to complain because in the past the staff has been far from friendly, accommodating or apologetic. I might just go online and contact the franchise owner about this because they charge way too much money to be delivering lukewarm hardened pizzas. Other than that I probably won't be ordering delivery from them ever again and I doubt I'll even agree to do carry out from this location because the taste and quality have gone way down hill over the past few years. read more

This was not what I expected from Papa John's pizza. In my experience, it is typically a decent option for a chain/fast food pizza. There was way too much cheese and the crust was undercooked. I would have waited a little longer for a pizza with a crispier crust that did not have gloopy cheese falling off it. The store was clean and the staff was very friendly, which is why I still gave this store 2 stars. read more

Won't be ordering from here again. Over an hour to get a pizza on a Monday night. Pizza gets here. It's room temperature and not even cut. Done. read more

I would give them the least ratings. I ordered 2 pizza's for take out. They called saying the pizza is ready and I walk-in after 10 mins. The guys on the counter took his own time to help me. Anyways I tell him I have two pizza for "XYZ" and he gave me "ABC" pizza. I paid cash with out taking the receipt. So after reaching home and finding out that I got the wrong order I called them and it took them 20 mins to figure out what my order was and refund the money. read more

Not impressed. The last two times we ordered from here - things were goof'd up. We tend to do pick up because delivery is just so slow. Last time they forgot our break sticks and so I had to wait for them to be made while the rest of the order sat under the heat lamp. Tonight there was some coupon (Caps one - go Caps!) but the service was terrible. Delivery was estimated at 60 minutes. After 70 minutes and the order tracker had it still being made - I called for an update. The order 'had just gone in' and it would be about 30 minutes to delivery. As the pizza only takes about 10 minutes to cook - I thought it a better option to go pick it up. The guy on the phone was great - gave me the Caps discount and saved us some money. As the pizza had just gone in - it would be ready when I arrive. Not so much. Waiting another 15 minutes. Thinking that at least the pizza would be pipping hot - I was good to wait. Finally got my 2 large pizzas and bread sticks and headed home. Not sure what happened in the 10 minutes from the store to our house - but the pizza was cold like it had been sitting around for a while. The final straw - one of the pizzas was 1/2 of mushroom. We counted exactly 4 pieces of mushroom on the entire 1/2. May try checking out the Tyco road one see if they have their act together more read more

Very poor customer service. Over several visits my order was either delayed by 20+ minutes or lost. Offered to remake the order if I was willing to wait longer. read more

You honestly cannot expect much from a multi-national pizza chain. That said, a little common courtesy and customer service can go a long way. Bottom line, they screwed up my order and acted like I was at fault when I called to rectify it. Let this be a lesson to everyone: Papa Johns does not hire quality people--they hire cheap labor. read more

I like the Papa Johns next to me way better. This one is average. There is something about this place that just isn't like the Centerville one next to me. I wouldn't worry about it too much, but it isn't the best pizza in the world. I think going to another Papa Johns is a better idea. read more

I ordered a pizza and it took over an hour and thirty minutes they said it would come 45 minutes sooner than it actually did and it came cold read more

Ordered delivery. Both Pizza and Brownies were under cooked. The cheeseburger pizza were disgusting. Curst was still raw. The cheese sauce is terrible, and none of the pizza topping stayed on the pizza. Everything just slid off. read more

The service is quick and the staff are friendly. The pizza is bland. We ordered a pepperoni and Italian sausage but 2 of the slices had no topping. Just tomato and cheese. One slice had a single ball of sausage! Our second pizza was a cheese pizza and they looked very similar. We won't be coming back! read more

I order quite a bit because they're close. Decent pizza and service. My only gripe is that they dont listen to nustomer requests. All I'm asking for is some crushed peppers, I don't get what is so complicated about that read more

Awful pizza.... I placed in order for 1 large pepperoni pizza at 11:30, they told me it would be here in 30-40 mins, after over an hour I called to check on the status....the guy who answered the phone told me that they were running behind and it would be at my house within 10 to 15 mins. He didn't apologize of offer me a discount. The pizza finally arrived 25 mins later (making it a total of an hour and a half wait from the time i placed the order to the time I received the order). I opened the box and the pizza wasn't even cooked properly. it was cold and the cheese wasn't melted. The pepperoni wasn't crispy and it wasn't cut the way I requested. I wish I had just canceled the order when I made the initial phone call, but I didn't have the time to order from somewhere else and start all over again. And I wish I hadn't placed the order online, because I paid with credit card and it forced me to tip the driver in my total, which I wouldn't have done if I knew it was going to take so long. All and all it was an awful experience and I won't be ordering from there again. I suggest anyone looking for a pizza pie in this area try ZPizza or Church Street pizza. Both are good, (zpizza if your looking or deli every and church street if you willing to pickup). But whatever you choose to do, steer clear of this joint, it blows. read more

This place is lousy. I have ordered here a couple of times because it's 50% off if the Caps win by four or more goals. However, since they hit you with a delivery fee and overprice the pizza to begin with, you don't save anything. Then they take forever to deliver. I waited an hour on a Sunday afternoon. Ridiculous! More importantly, the pizza is crappy and inconsistent. I will be sticking to Lombardi's for now on. So much better! read more

Delivery was very slow, pizza was cold. Staff member was rude and started yelling at me, then refused to give his name when I asked to file a complaint. Shop elsewhere! read more

Staff was friendly and the PAN pizza was okay. Overall, not a big fan of the pan, not sure if it was just this location but the pan pizza was hard on the bottom and a little burnt. Definitely going to stick with the hand tossed pizza from now on. read more