This location is always fast and super friendly. Dinning area and bathrooms are always clean. They are super efficient even when they have long lines. Don't be intimidated if you see a long line, you will get served soon! My sever Jonathan was very polite and helpful! read more

I would definitely recommend this location over the one in Fairfax, because i absolutely hate driving in Northern VA traffic. They also have great service and I'm impressed how quickly the line moves when there are tons of people. When there are a lot if customers waiting in line, an employee will take people's orders while you are standing in line. This system does save a lot of time because then there are not a lot if people standing at the register trying to decide on what they want to orser. Once its your turn at the register, the Cashier will already have your order saved in the system. My favorite food there is the classic spicy chicken sandwich and the 8 piece chicken nuggets. The southweat chicken salad is also exceptional. On my last visit, I ordered the classic spicy chicken sandwich meal that came with waffle fries and sweat tea. It was fantastic! read more

Such an awesome chick fil a! It was 8:30am and while waiting for my wife to get done a procedure I ordered food. She really wanted chick fil a fries and with it being breakfast they didn't have any. The staff didn't hesitate to make her up some real quick! It's great to see friendly staff and and atmosphere that cares about the individual customer and not just the big picture. Thank you! read more

This joint is getting worse as I am seeing as regular visitor. Coffee is super diluted with hardly any flavor all foods are tasteless and customer service is worst. Not coming to this chic fillet again read more

It doesn't feel redundant to comment on just how great the service is at this location even though everyone else already mentioned it. That's just how friendly the atmosphere has been on my three visits since it opened. On its opening day managers were handing out free samples and drinks to the people in the (VERY long) line. The building is still brand new so it looks very good and feels just as nice. The food is a slight step above the Montgomery Mall location. It is your standard Chick-Fil-A menu but somehow manages to taste better than other ones. And sure it's fast food, but you can never go wrong with this Chick-Fil-A when you have that inevitable craving. Just hope it doesn't hit you on a Sunday like it always does for me :( read more

Horrible experience picking up, waited more than 30 mins a lot of follow ups, until I called the manager. Lack of communication, Manager was very apologetic, a good sign of good customer service. Please train your crew well. Communication is very important factor. read more

Bitches forgot my fries when i asked for the combo, and i said no pickles on the sandwich i almost died. Drink was ight doe

This location is really horrible. I walked in today and waited a long time for my turn to put in an order. I noticed they had at least 4 people working with only like 3 customers and they weren't moving. The staff were talking and not paying attention to the line forming. By the time I got up to the register I ordered a chicken noodle soup and a nugget meal. I had to explain in great detail to the employee Lilian that I wanted it on the side and not in the place of my fries. That made me feel like I should ask her for the breakdown of my order. She gave me so much attitude and made me feel uncomfortable. In the end she didn't even say have a nice day or smile or anything. I'm not used to that at Chick-fil-a. When I got home and looked at my soup it was also wierd looking. It usually looks like broth with veggies and chicken but this soup looked like canned soup pudding. I am really unhappy with my experience and will not be going back to that location again. read more

Chick-fil-A - The unusual looking chicken noodle soup. - Fast Food Near Me - Gaithersburg, Maryland

They constantly mess up the orders. I have received Polynesian sauce when requested buffalo, they are extremely slow, even at 9pm when it is not peak hours. This is my last time. read more

Too bad for the Kentlands area folks that the local Chick-fil-A has lost its 5 star rating. This Chick is no longer a go to for us. Regardless if we pick up in store or curbside they get our order wrong, food is rarely fresh and hot and customer service has slipped. Hope another opens up close by. read more

I knew something was wrong when I saw 10 people waiting ahead of me. They are seriously short staffed and cannot handle a simple 9:00 am crowd. I'll think twice about coming back read more

This Chick-for-A isn't that good. The food is decent but the service is kinda poor and the speed is really slow. Their is often a long wait and I don't think it's worth it. Don't get me wrong I Love Chick-fil-A however I am disappointed. read more

I give it 5 stars not because it is a five star restaurant- it's still fast food. It gets 5 because it exceeds otehr fast food and is even on the high end for a Chick-fil-a, which all seem to be very well run. It is a very nice Chick-fil-a. It is very crowded due to its location, but they have the staff and arrangements to handle it. The staff is very pleasant, the food comes out proper every time. What impressed me and inspired me to write is the management. When it is extremely crowded, they have people in the lobby directing traffic and greeting customers. They try to make you feel welcome. They bring the food out to you rather than make you wait. It is hard to convince a minimum wage teen to provide service with a smile (perhaps a bullwhip?), but here they do it. I recently ate there with my 2 year old, and the ice cream maker was down for cleaning. I told them no worries and went back to my table. Within a minute, the owner came out, apologized for the machine being down, and brought two fresh warm cookies for me and my daughter. It is the little things sometimes. read more

Fast food with a sit down atmosphere. The management here went out of their way to perfect the little things that made my experience great.

This is now the third time I have ordered a large fry, I do curbside pick up and I get back to my office to find I only received half the amount of fries I should have gotten. why is it so hard to fill up the fries. I am not asking for a 5 guys bag of fries but this is unacceptable. read more

Chick-fil-A - Fast Food Near Me - Gaithersburg, Maryland

I love this Chic Fil A. I have been to many and the best two I have been to in nation is the one in Owings Mills and this one in Kentland's. The food is always good but the part that makes it great is the customer service. They always have been patient and caring. Never seem upset or annoyed even when some customers are being tough for no reason. I like coming here for the food but more for the interaction with the people read more

Every time i come here the staff and food is always amazing and fast. We got in line and ordered and it took us under a minute to get our food and the guy ringing up the order was great and the manager who gave us our food was nice. read more

Chick-Fil-A isn't my favorite fast food place (I'm not really a chicken person in general). But I tagged along with my husband today and was so impressed. The girl at the register thought we received our food (but we hadn't). When we asked about it, she felt SO bad. She ran for the food and emphatically apologized while offering us coupons. One step further, the manager walked around checking in on customers at tables like we were in a real restaurant. Never, ever, in my life, have I seen a fast food manager care like that. Bonus: the restaurant is super-clean. I was there on a slow day so I can't speak for the busy times. But it didn't feel gross at all (like usual FF joints). If I were into chicken, this would absolutely be my new spot. read more

Usually my go to place, but the service has suffered. I have had repeated wrong orders from this location. When we call and report this we are told nothing can be done other than for us to be given whatever is missing from our order free the next time we come. Excuse me, if I already paid how is it free and when the heck will be the next time! Poor service! read more

I would come to Chick-Fil-A more if their ownership would take the stick out of their @$$&$, they've got a good little play area for toddlers and the food is good, but I always feel guilty going there. But I do respect the fact that they are true enough to themselves to actually be closed on Sundays rather than giving just lip service like the rest of the RR. read more

It's ok. I'm so sick of running into rude people though. The food is hot and the wait time is very short.

Great place, courteous staff very friendly. They are always out of coffee. If they have it, and if it's hot, this place rock's !!! Update: Again no coffee today, they ran out of coffee - the coffee pot is much smaller still. For a chain which is number one, it is hard to believe they can't fix this issue. Hence, I'm lowering the rating. read more

I think this is the first Chick-fil-a where I had to wait in a really long line. It was literally out two sets of doors (into the cold), but I only waited in line for about ten minutes--it looked like it would take longer. It's a bad layout--small and cramped feeling. Two registers out of seven were closed at 12:55pm the Friday before Christmas, which didn't seem well thought out. The restrooms weren't very clean, with bits of tissue all over the floor and the trash cans overflowing. However, the food was good and service was extremely friendly. It probably says something that I'm so used to Chick-fil-a locations being immaculately clean and well-run that this one made a poor impression, but it just didn't quite live up to my expectations. read more

The staff here are so nice! Very sweet. I recommend the Grilled Chicken Cool Wrap and lemonade (I prefer the diet lemonade, but both are amazing!) read more

The food is always great! My gripe is how long it takes to get your food. Every time I have been to this location, it seems that someone is having a birthday party as the line reaches the door. It usually takes me about 5-10 minutes to order, and another 5-10 to get my food. Every other location I go to I usually get the food within 5 minutes from start to finish. Either way, not a deal breaker at all. read more

I love this Chik-Fil-A. It has possibly one of the best fast food service around (and this is from a chain that has great service overall). Always fast, efficient, and very attentive. It's always busy, but compared to the Germantown, they always move people quickly. It helps there's no drive-thru, so I think it helps their service. read more

It's CFA. It's good fast food at a completely higher level than McDonalds, BK, etc. Not really too much more one can say. Always clean, staff is more than friendly. read more

Never had a bad experience with the delicious food here. This Chickfilla location has PHENOMENAL customer service and quite possibly the best I ever dealt with in the fast food industry (aside from In N Out in the West Coast). Lines may be long but goes very quick. My order was ready within a minute! read more

This is a first time at this location..... and when i realized they didnt have a drive thru i was already irritated.... but the lady that helped was super nice.... my boyfriend has NEVER had chickafila, so i wanted to have him try the different sauces and she was beyond helpful. Despite having to get out of the car i was over joyed by this ladies willingness to help! Will definitely be back! read more

I have to say, that I have been to many Chick-Fil-A restaurants in past and I always loved the food and customer service. Simply this is the one of the best if not the best chain restaurants in East Cost. I probably went to this location on a wrong day, the food, as always was great but the service was not half as good as what you expect from the Chick-Fil-A customer. while I was placing my order, Ive noticed many good things, such as the owner as he approached the front of the restaurant washed his hands. Then the owner went to one of the cashier and i could hear the conversation as to wear a white shirt under the uniform shirt, so you could see the owner was on the top of his game. It was an older lady (Older than a 17 YO cashiers) possibly a manager, wearing a brown sweater, Jeans and a white tennis shoes walking all around the store. At this time I was waiting to refile my drink and they were two cashiers talking as if I had to wait for them to finish their convocation so I could get my drinks. At this time, i saw the Older Lady went to the cashiers said something to them and walked off passing me never asked me if I need it help. I was the only one at the counter, waiting with two empty cups and It was very obvious that I needed help. A short time later, one of the cashiers walked up asked me if i needed it something and finally refill my drink. This is an experience that you expect from low franchise store but not from Chick-Fil-A. I think it is unacceptable for a manager to walk around and ignore customers. They should lead by example. read more

Long lines but food was good... Glad it is close by

this location has to be one of the best locations i've ever been to. everything went smoothly from ordering to receiving everything I asked for. they're also very quick and you can tell they're mindful of their customers waiting. extremely kind and a wonderful experience every time! read more

Who DOESN'T love chick fil a? delicious, irrisistable food with always friendly staff.

wowwww. slowwwww. 14 min wait for a cookie. a premade cookie. even for the delicious chick-fil-a this wait is not worth it.

A+ CUstomer Service and Food Employees came to our table asking if all was Okay and also refilled our drinks! This place rocks and we never hesitate when we decide to eat here. The place is always clean and the staff is superb. read more

Let me start this by saying this is not typical of the Chick-fil-A's that I frequent. I stopped going to this Chick-fil-A due to poor customer service, It's less than a mile from my house! I drive out of my way and go to the Germantown location. I was running late this morning, I had to take my daughter to Children's Hospital (downtown DC) this morning for an appointment we made a month ago. So instead of going inside I placed and order for curb side delivery. After waiting more than 10 minutes, I went inside to find out what was going on. Were they busy, yes, where they understaffed ABSOLUTELY were !!! This seems to be a-typical for this franchise, which is why I stopped going there. After waiting a couple of minutes to even have my presence acknowledge, I was given my order without so much as a sorry were extremely busy. Now for the kicker, not only was my order wrong, but I missed the appointment and had to reschedule it, now we have to wait another month. I returned to the store with my in correct order, I literally stood at the counter for approximately 5 minutes, had 3 "supervisors" and the only cashier, walk past me twice before someone acknowledged my presence. I showed the "supervisor" the incorrect order that I saved since this morning. Asked for a refund and walked out. I know you can't pay people to give a damn but geez, how difficult is it to look at someone and say we will be right with you. In comparison I went to the Chick-Fil-a on John Hopkins Road, placed my order while in the mobile order delivery and had my food in less that 10 mins. The quality of service between these 2 locations is night and day. I frequent the John Hopkins store daily, in the mornings on my way to work. They recently had a some staff turn over, you wouldn't know that unless you knew the staff there. Customer service did not suffer because of personnel change. read more

We made a mobile order which did not go through. We went to the team members for help. The supervisor stepped in to "help" the associate. She had a hell of a time trying to figure out how we could do the order and plug in the card number. Repeated quite often that the reason our order didn't tho through was because our cards "didn't have money there's nothing that could be done about that". After another associate stepped in to help we were able to get my order through only for her to check out another order and amount under my credit card. This was a hot mess! We never heard an apology or anything in the vicinity. An order that should've been delivered to our car quickly ended up being an almost 20 minute fiasco hopping through all of the computers. Rude and a pain. Something that I'm not used to seeing at Chick-fil-A. read more

Although not fast food lovers in general, my elderly parents love Chick-Fil-A and have since one opened in my home town over 30 years ago. This means I have been to more than a few locations (most more than once). Everyone was thrilled to have one open so close to home. This has to be one of the best fast food franchises around. The service is almost always excellent and food is indeed at the top of the fast food food chain. This particular location is the best of the best. Everything always prepared fresh, exceptional staff and a convenient location. As with other reviews, the five star is for being at the top of their game in fast food. read more

When people think you can't get great customer service at a fast food joint, this Chick-Fil-a's the exception. The owners/management are often serving customers and making the rounds to make sure every one is happy. It starts from the top down, when upper management cares, it shows. read more

Great food, great service. I love the chicken deluxe meal with a chocolate milkshake. I could eat that every day for a year. The long line ( on some occasions) is worth the wait . read more