Germantown location: Not recommended and poorly run on 4/22/2026. Ordered 3 sandwiches: Got 2. Of the 2, both wrong. Talked to Brianna who argued about it, and literally laughed about the order not being done and that's truly all she did; laughed. This idiotic disengaged attitude was impressive. I have not seen it in a very long time, anywhere. Got fixed sandwiches: Still wrong size. Send wife back go tell them to F.... Their main job, take the order correctly, nothing special about it, how difficult? Went back in for the overall third time Brianna was nowhere to be seen. Lucky enough Joselyn A. was polite, accommodating, efficient and fixed the orders. Unfortunately, will not be back, to this location, anyway. read more

Jersey Mike's Subs - A napkin. No sandwich. - Sandwiches Near Me - Germantown, Maryland

I ordered a giant Italian sub along with a giant steak and cheese. I noticed the lettuce was brownish and I asked if they had fresh lettuce the sandwich maker was in training and she just stood there. I asked a other guy and he asked another gril who was working the grill and said it was no fresh lettuce. I asked for the managers name twice and the guy walked to the girl working the grill came back to me and said the manger on duty is Francisco but im not sure. So they made my Italian sub with brownish lettuce. Very poor customer service and very poor food service especially in times of increased food prices. This is the Jersey Mikes by the Walmart in germantown. It was a disappointing 40.00 spent!!! read more

Jersey Mike's Subs - I ordered turkey sub double meat and I got regular meat. This place is awful there goes my superbowl event. I could have made my own!!! - Sandwiches Near Me - Germantown, Maryland

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If I can give 0 star I would. Made my order wrong. Idk if it's because it's from Uber Eats and they think it's okay to mess it up and do whatever but called them and they said to come pick it up if I want the sandwich I want. ALSO NEVER APOLOGIZED and Isabella the manager, said they can't do anything about us driving to get our CORRECT SANDWICH because it was through Uber Eats. Like Uber Eats didn't do anything wrong. Yall made the order wrong. Get it right from the first place Came home from picking up the order and yet still no toppings I asked and when I called the manager again she said "you can come back with the sandwich and get another one" still NO apology and was very rude and did not solve anything. All she said was "I made it myself so I know it's in there. I'm not going to sit around and deal with this" I know I was mad and was raising my voice but dam this girl did not have any managerial skills and i don't know how she's doing a manager there. One of the worst experiences in customer service. read more

Service is good at this location Clean And subs are delicious Got the Italian with the rosemary herb bread! And turkey with rosemary herb bread! read more

Jersey Mike's Subs - Turkey sandwich with Rosemary bread - Sandwiches Near Me - Germantown, Maryland

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Just had an incredible #17 steak & cheese sub. Perfectly cooked & prepared as ordered. Nice people who care. Clean & welcoming presentation. I will return soon for another. Thanks. read more

Usually I really enjoy Jersey Mike's, but my experience tonight was really disappointing. The got my sandwich wrong which really stinks because it was so simple. Ordered two sandwiches in total and it took almost a half hour. There was nobody else there and it felt like this shouldn't have happened read more

Friday 3/15/2024 I remember the first time I had jersey mikes was maybe a decade ago (or more) when I tried the chicken Philly sub which was just okay but nothing memorable. I decided to visit again this year and last year and those recent visits have definitely shifted my opinion for the better. The service was good and the subs were good. They also offer a free birthday regular sub annually with account/app sign up which is always appreciated. I used my free birthday regular subs in 2023 & in 2024 to get the regular big kahuna cheesesteak which was good in 2023 but significantly better in 2024. When it comes to fast food sandwiches and fast food (in general), they definitely know what they are doing especially with the cheesesteaks which was surprisingly very good. read more

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Jersey Mike's always delivers. The food is really good and made fast. I always order online, and it takes me about 10-15 minutes to get to the store -- my order is always ready as soon as I arrive. The staff is nice, welcoming, and really on top of things. The place smells great every time I walk in, and they stay busy for a reason. Highly recommend! read more

Staff for the most part is very rude. I have also been in there when the lettuce has been rotten and they refused to put out more. We stopped going there for a few months and decided to give them one more chance. The girl slicing the meats was beyond rude. Never going here again! read more

Still loving thier subs no.7 my favorite but many more more options hot or cold celebrations 35yrs of marriage Best gift from my husband luv luv luv read more

DO NOT EAT HERE. I don't know what had happened but as soon as I finished my Cheesesteak, I did not feel well. I believe I was food poisoned. I tried to go back the following day to get a refund and the General Manager, Derek, said no. I didn't pay nearly $20 just to get sick. I don't think that's fair but once again another person not treating people the way they want to be treated. They're a reason why they have 3.5 stars read more

Delicious food! Staff are always interacting and engaging. I appreciate them for deep cleaning the cutter machine as I'm vegetarian and they cut the meat on there. They use the secondary machine when it's busy. Must visit. read more

To me, Jersey Mike's subs always smell and taste amazing. The seem to stay fresh and not soggy, and I find the ingredients are of good quality. However, this was my first time walking into an actual Jersey Mike's establishment, and as such, I was not too familiar with the process. The first server wrongly anticipated my order by assuming I wanted turkey, didn't confirm it with me and seem irritated when I corrected her. Granted I should've asked, I did not know there was an option to get my bread, cheese and meat toasted. When I asked what dressings were offered, i was told mustard, oil and vinegar I believe. It took the ONLY helpful server there to inform me that there were other dressings out of sight, which he listed, in case I was interested apart from the only ones on the counter. Safe to say, while I enjoy the sandwiches from this chain, I'll order it over the app for pick up the next time I'm in the mood. read more

This is one of my favorite chain sub shops. The ingredients are fresh and the "Mike's way" is delicious. I've typically received good service. Occasionally I've had to wait longer than promised when ordering online, but the food has always been good and made correctly. read more

The only thing I can say is the meat is too thin the food is good but it's extremely expensive my husband and I for two small subs for was over $30 I think that's ridiculous and for the young ladies that like being on the phone they need some retraining read more

I must've admit one of the best tasting subs in the area, due to the Fact that we do not have small independent delis in our area. I ordered a giant number nine and even though the service was fast and friendly look at the lack of roast beef on the sandwich. read more

Jersey Mike's Subs - giant #9 sub, lacking a decent amount of roast beef. - Sandwiches Near Me - Germantown, Maryland

Their rosemary bread was stale and tasted old. Nasty. Shame on using old bread, will not shop there again. Will try different locations. Tip: get rid of old bread, then trying to pass it as fresh.. read more

$30.00 worth of food with a side of *Managers name is Daniel based off my receipt Called in and nothing was resolved it is what it is read more

Jersey Mike's Subs - $30.00 worth of food with a side of *Managers name is Daniel based off my receipt - Sandwiches Near Me - Germantown, Maryland

This the second time trying Jersey Mike's. The first time was two days ago at the Columbia/Elkridge location. I ordered the same regular size sub but changed the bread and swapped out mayo for the rw vinegar (which I could barely taste) - everything else was the same. My sub here felt significantly less satisfying - less meat and bread that seemed a little stale. I could barely taste the meat compared to two days ago where the sub from the other location felt more full, could taste the meats more, and bread was fresher. Not sure if I will return to Germantown location. read more

We just relocated from NC to MD! Luckily we found a Jersey Mike's nearby! Same quality and same efficiency ! You can't go wrong with Jersey Mike's! read more

The positives: Employees are very friendly and helpful, and the place is clean. The negatives: The slicer is set so thin that we could see the outline of the employee's hand through each slice of cheese. The turkey was sliced so thin that it fell apart resulting in turkey globs being added to my wife's Club Supreme "sub in a bowl", and the pepperoni in my #13 Original Italian was so thin I first thought they forgot to add it, but once I found it in my sandwich, I showed a piece of it to my wife and we debated which was thicker: a sheet of standard copier paper, or a pepperoni slice from Jersey Mike's Germantown location. We ended up agreeing that the Jersey Mike's pepperoni was actually thinner than a sheet of paper. Sorry Jersey Mike's, with skimpy ingredients like what we experienced, we probably won't be back for quite a while. read more

The staff is very rude and careless I'd rather spend more money at a restaurant getting better customer service read more

Upon a strong recommendation from a friend, he kept saying you gotta try Jersey Mike's. I had gone to the Columbia, MD location in March 2017 and was disappointed in the value, and didn't remember it tasting all that great. On Tuesday, January 9, 2018, I decided to give it another try with my g/f (now -ex). I had a birthday coupon, which lasts for the entire year after your birthday! But I did bring business into their store as I brought my g/f & her daughter. Since my sandwich was free regardless I got the more expensive hand-curved roast beef sandwich. I ordered quickly, but I had to wait a little while for my g/f to decide as well as she needed to get her daughter to figure out what she wanted. While I was eating my sandwich, my g/f & I commented on how pink the meat was. I went up to the sandwich maker to ask, and they explained that it is supposed to be like that. We do ours on the rare side here. He politely said if you don't like it, we can make you another sandwich. I was skeptical as I was imagining Firehouse Subs, Jimmy John's, or some other sub place, but I gave it a chance, and it actually tasted great. Side note I really got into slime since my g/f's daughter loved playing with the stuff (which is what the kids are doing these days; like Silly Putty in our day, but much better.). I got glitter on my hands, but in this RARE instance, getting glitter on my hands was worth it. The staff was smiling at our slime antics at the table. When we left, they have a button you can press showing how satisfied you were. I pressed the big smiley face. My g/f's daughter pressed the big smiley face like 20 times, and I joked that the corporate office is seeing all the smileys come in at this Germantown store saying wow this store is doing great! Overall, I would recommend the roast beef, and while the rare roast beef threw me off, I didn't get sick, and it was quite tasty. But the roast beef is quite a bit more than turkey (at least $2 more). I tried the turkey from the Wheaton location in March, and the turkey was still very good. read more

I love Jersey Mike's and have been a patron for as long as I can remember, however, this one is really hit or miss. Most of the employees are duds (not dudes) unfortunately with few exceptions... I've probably eaten at this location 20-30 times this year and soda machine is ALWAYS flat, just get a bottle instead. read more

If this were one of the other consumers in the house writing, it would probably be a 5 star rating. For me Jersey Mike's, fits in the category with the other sandwhich shops. They have really good bread so they step up to the top tier of the Sandwich world! I love their addons as well. They always have fresh lettuce and good veggies. That isn't easy in Maryland (the tomatoes are average at best). I love their picklets and the folks at the store are friendly and nice. Overall you can't go wrong with Jersey Mikes. We've hit the Germantown and the Gaithersburg (Kentlands) locations and enjoyed the food at both! read more

By far not my first trip to this JMs but just realized I haven't left a review yet! Food as always is great, as is service. Super fast and efficient, as well as clean. Boyfriend got the Big Kahuna and I got my norm, the #13 Italian. Perfect amount of toppings on both. Keep up the good work! read more

I went last Wednesday for their Grand Opening. I had never hear of it but apparently they are a chain restaurant. Everyone was friendly and happy to be there. The line was nearly out the door (its a good sign) and it moved rather quickly. I had my $1.00 sub (with a donation to the local fire department of course!) in about 5-10 minutes. Everything was fresh (bread, veggies, and meats). I had the Club Supreme (turkey, roast beef, swiss and bacon) complete with Mike's Way (lettuce, tomatoes, onions, oil, vinegar and spices). I think it is a great place to grab a quick bite to eat. When I'm out in that way again I will definitely stop by again. read more

Jersey Mike's Subs - Sandwiches Near Me - Germantown, Maryland

Ever since visiting (my now second home) Austin, I've been a fan of JM. It all began when SisL purchased her fave #13 original Italian cold sub. Two sections remained from that giant-size order. I asked then curiously reached for one. After taking a bite it made sense. Maintained its structure and 'twas freshly delicious. I get it. Yum. I really like their bread. It's capable of holding everything in while still having a pleasant chewy mouthfeel. The staff members at this address are friendly, courteous, and efficient. Great team. They thinly slice their meats and cheeses per order which is fun to watch. Mini performances. Speedy hands at work. At times they are a bit heavy handed with the vinegar and oil blend so FYI about that. To each their own so request to your liking. Bonus points for thinly slicing the onions too. Yes. My two faves are #13 the original Italian cold sub and #17 Jersey Mike's famous Philly hot sub. Mainly thanks to my SisL and BroS. They know good eats and I agree with their taste. Because this is a "cozy" location, during prime lunch and dinner hours I'd suggest ordering to-go. read more

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I went to A jersey Mike's in Germantown Maryland I waited in half an hour for my food just found out they never made my order the worker was so disrespectful she thought it was a joke and the managerdid nothing wanted refund was told I couldn't I had to wait for sub since when do we not refund money read more

Took me almost 15 minutes to get through the line and there was only one person in front of me. There were only two guys behind the counter and they were in slow motion. They put about 9 slices of turkey on my sub for $9. I will never be back, what a rip off. Shame on you Jersey Mike's! read more

Jersey Mike's Subs - A number seven that wouldn't even feed a five-year-old! Shame on you Jersey Mike's in Germantown! - Sandwiches Near Me - Germantown, Maryland

This jersey mikes has always had staff with high energy and excited food. I haven't been in years but went today to order for my family. Most of the staff was not only non friendly but they seemed to be aggravated with one another. It made for a poor experience in the store and I was just ordering carry out. Also it took 10 minutes for someone to take my order and I was the only person in the store. I understand they have online orders but if you have a customer standing right in front of you, that should be the priority. Idk maybe it was an off day for them or something happened within staff- either way I hope it isn't a continuous thing. read more

Ordered through uber eats and got a Giant #9. It was delivered as a regular and when i called the store i got a full refund and a free sandwich. Eric and all the staff were incredibly helpful. Exceptional service read more

Went in on Saturday night and purchased 2 subs, one for me and one for my husband. Mine sandwich was fine, however, my husbands sandwich had toppings on it that I didn't ask for. I called back the same night about 4 minutes before closing and no one answered the phone. We called back on Sunday right when they opened and spoke to the manager there at the time and she told us that if we didn't freeze the sub and bring it back in there's nothing she could do about it. I was asked to call back and speak with the General Manager which I did just now and he asked me to hold and the phone hung up. I called back and he said, "we're really busy right now, can you call back in 2 hours", I verified I was speaking with the GM, Christian, and I asked for the owner and he said that he had no information for him. I will just skip Jersey Mikes form now on.... read more

Zero stars across the board. Ordered online 20 minutes ahead only to see people get there sandwich just walking in getting their orders way before me. I ask to speak with The managers they come out as a duo and show zero empathy and offer no solution for my wasted time. They place the blame on a faulty ticket system that occasionally time to time doesn't function. Customers time is clearly not valued at this establishment. I had to talk them into giving me a refund because I couldn't have wait for them to make my sandwich on the spot. Never experienced worst service throughout all of Montgomery county. read more

I've always had good service at this location. Went today around 4:30 weren't very busy. They sliced my meat and moved to get the fixings. There were two girls who I assume were suppose put the fixings on but they were to busy playing on their phones. I ended walking out without a sandwich. read more

Subs never tasted so good and I personally feel like I'm consuming a healthy nutritional intake with every bite I take. The meat comes freshly produce as you watch the preparation of a hearty meal. You can get it your way or "Mike's Way" (Oregano, S&P, and Vinegar). I can tell you from my 3-time experience that the Turkey & Roast Beef combo is sure to be appetizing and cold subs for first timers are the way to go. Forget the quick and crappy Subway located across the street; customer satisfaction never got better than the people they have employed here. Always a delight and always ready to serve. read more

Jersey Mike's Subs - Sandwiches Near Me - Germantown, Maryland

Sometimes you just want a simple sub and that's what Jersey Mike's gives you for a reasonable price. I like that they slice the meat and cheese using the machine. They do lose stars for having some brown lettuce in their lettuce mix though. read more

Not sure what happen to my Germantown store but I swear the meat is now sliced so thin that you can see through it, it's no longer piled on like in the past and you have to order extra cheese to taste the provolone. Little disappointed because pre-covid this used to be my Friday lunch go too. read more

I've always went to this location when i want Jersey Mikes never had a complaint but this time I ordered the #43 chipotle cheese steak and everything else was good but the bread looked burnt and brown rather than looking like fresh soft bread read more

I give this sub shop 5 stars because the employees are super friendly to customers,the place is very Clean. Definitely my go to place for my lunch. If you Order a sub I recommend the club sub I always Order it . P.s Plz note get it with everything on it except the Olive oil because the next day if you have some sub left over and you want to eat it the next day the bread will be soggy from the olive oil. read more