Mobile ordering and curbside pickup are my godsend. I love this branch bc their curbside pickup is extremely efficient and the staff is awesome. Sometimes it's pretty chaotic in the store, but long lines get processed fairly quickly. read more

The problem here is bad cashier management. You have 2 registers. One is card only, the other is cash. When the line fills up with cash purchasers the card only cashier gets a mobile tablet and starts taking cash orders and the card orders are put on hold. Instead they should still keep the card cashier open and have someone else support the backlog with the tablet whether it's cash or card only payments. read more

You would think I would have learned my lesson about going to this chick-fil-a. I placed another mobile order. The order came out correct and the employee who delivered my food was very nice. The quality of the food however was poor. I ordered a small fry, nugget happy meal, 2 Cobb salads and and a milkshake. The fries were absolutely disgusting. There was no way I could eat them. Not even with sauce. They were undercooked and smelled like old grease. I'm very disappointed. Especially since I passed the chick fil a on the pike to come here. I will have to find another in my area. I will not be returning. read more

The best chick Fil a! If you have a family, come Tuesday nights where kids get free kids meal with an adult meal. Love the fact that they offer soup as a side for adults instead of fries. Great playground. Staff is fabulous - always courteous, always on top of things, and keeping an eye on everything! Brian Summers is the owner operator and the staff are a great reflection of him. He's also an active presence in the community. Don't be discouraged by a long line when you enter. They have a great system to get everyone through quickly! read more

Spoiler alert: This location is extremely busy. Lol. There is no Drive thru, so the lines sometimes are out the door. Bonus points for having someone take orders while waiting in line to pay at register. Unfortunately, at times, waiting for drinks/milkshakes takes longer than the time it takes to receive prepared food. Apparently, they offer an app for order-ahead options and curbside pickup that I may try in the near future to avoid the wait. read more

Worse Chick-fil-A in Maryland hands down. First of all, I don't like the breakfast chicken biscuit here nor their burritos. It just doesn't taste like the other locations I've tried. I think they're using different ingredients or something. I can't even explain how nasty it is. This location is also beyond dirty. For example: Dirty tables, dirty bathrooms, dirty area to grab napkins and milk for coffee (which is always empty) because the workers here 'hide' free condiments. They need to fire the entire morning staff and hire workers that actually care. Not to mention, the evening staff is rude and never smiles. Did I mention how the coffee tastes as if they used old sewage water for mixing? Yeah, gross. Avoid. read more

Day crew is an absolute nightmare. They belong to the breed of youngish employees that think customer service is simply tolerating the customer, and that the kindness should really be from the consumer to the employee. Insanely bad customer service across the board from the manager on duty to the cashier to the angry milkshake lady who has just the most difficult and stressful job in the world, doling out milkshakes. I can't imagine the daily duress she must be under. Night crew is generally pretty awesome, the day crew is a joke. read more

I love this location! The employees are always super friendly and helpful. Service is relatively quick and the store is clean. I usually get the chicken strips and waffle fries, and the quality is consistent amongst the many times I've been here. read more

I always love coming to this location. The employees are always nice and the customer service is OUTSTANDING. It is located in the heart of Kentlands shopping center and there is plenty of parking available. During my most recent visit, it was a very busy Saturday afternoon and the line was long. However, they were well prepared and had a few servers taking orders on an iPad while people waited in line. I found it to be efficient and time-saving! By the time I got to the register which only took a few minutes, all I had to do was pay for my meal. The food is always fresh and the restaurant is always clean. Breakfast is served until 10:30am on a daily basis and the weekends are always packed, but the wait is never long. There are always attendants coming by to check on you; everyone is friendly! Keep up the good work CFA Kentlands! read more

We ordered online and it came early. Plus, Fried chicken salad was fresh and the tomatoes were juicy.

This is my go to Chick-fil-A. I've been here during early breakfast, 10:25 between transition of breakfast and lunch, mid day lunch rush, and family nights but still get the same excellent service. I would never dare get in the way of the Chick-fil-A workers serving us because they're making magic at this location. read more

What can you say about Chick-fil-A that has not been said. Chicken shakes and frozen lemonade are always good. This location is always busy but the staff are friendly and helpful often taking your order on an iPad while your in line so when you step up to the counter just give your name and pay. There is a kids play area as well so it can be a bit noisy. read more

Chick-fil-A - Fast Food Near Me - Gaithersburg, Maryland

I like this location. The service is usually quick and friendly. I wish they had a drive-through. I definitely recommend using the Chick Fil A app if you come to this restaurant often. They always have a freebie for you! The only thing that is missing in this location is a drive thru, especially since there is no patio seating. Lines can be long, sometimes but move quickly - but hey that's part of the Chick Fil A experience, right? read more

My wife and kids love this place, and yesterday I found out why. Though packed, everything was flowing perfectly. The food is good, the staff is friendly, service is great, and prices are reasonable. read more

Chick-fil-A - Fast Food Near Me - Gaithersburg, Maryland

I've been to Chick-Fil-A's everywhere and have always gotten top notch service... that is until I came to this location. I have never received such superb service at any restaurant (not just fast food, any restaurant) than I received at this Chick-Fil-A. I had went to eat with a friend of mine and we got into talking for about an hour. We were done eat but the manager, Ryan, came around to every table asking if people wanted refills and handing out mints. Another hour passed and my friend and I were still there and normally, employees would give you a dirty look if you seem to be overstaying your welcome, but Ryan came back to us once again and gave us a free cup of ice cream, asked us if we needed refills (again), and even offered to throw away our trash (to which we said no). We were so surprised and overwhelmed with how nice he was to us, and everyone else that was dining in. The other employees are extremely kind and very polite as well. When I was ordering food at one time, a rude customer came in demanding a warm batch of chick nuggets because hers were cold and the employee (i wasn't able to get her name) remained calm and switched the nuggets even though the customer was very nasty and mean. My favorite Chick-Fil-A in MD by far. Another reason for me to venture out to the Kentlands area! read more

I would give it 4 stars but I think the employees were having a hard time keeping the tables clean so they may need a little more help was not that busy at 2:45. read more

A trip to this Chick-Fil-A never disappoints. They really go above and beyond the typical quick service restaurant. The personalized service is amazing. They have someone that goes around to the tables and brings wetnaps and offers to get you refills. Crazy. I feel spoiled here. The prices are slightly higher than comparable fast food places but the quality makes up for it. They always serve you with a smile and the food comes out fast. read more

I was AMAZED by the great service provided by chick-fil-a. My friend and I went to this location for lunch around noon. Our order was provided to us promptly. A employee cleaned a table and seats for us before we could even ask. During our lunch, another employee came around asking if we wanted Mints. Five min. go by and another employee came over to see if we were having a good lunch and if we wanted any refills. As we were headed out, I wanted a refill. An employee who was bagging food at that time saw me and just dropped what he was doing, came right over and refilled my drink. This was best the service experience, I ever had! Better service than even the high priced restaurants I have been to. Chick-Fik-A, hats off to you for providing good food and great service. read more

WHO DOESN'T LOVE CHIC-FIL-A?! Hands down the best fast food ever. Everything from the waffles fries to the sandwiches to he milkshakes, it's all fantastic. The food and service is always great. It's hard to choose between the chic-fil-a and Polynesian sauce - they're both so good!! The spicy chicken sandwich is my go to and if I'm in the mood for a salad I'd go for the Spicy Southwestern. Long lines but not too long of a wait. read more

The food is good. The people are nice. It's chik-fil-a - you been to one you pretty much know what you're getting. But this is consistently the slowest chik-fil-a I visit. By a wide margin. read more

Fist time i visited.. very nice and clean place. I love how they call you by your name and not your order number. =) Will be coming back soon!! read more

This location is the most clean Chick-fil-A I've ever been to! Additionally there was superior customer service. They took my order in line and I paid at the register. I revived my food within 3-5 minutes after. read more

I love chik-fil-a and this location. The only thing that sucks is that it doesn't have a drive-thru. But you have to love chicken to eat here since that's all they serve. But they have great kids meals and i love their sweet tea and lemonade. Always a staple with the kids read more

Excellent food and service; we are here 2-3 times a week now that school is out :-) and with the heat, great place to take a 4 year old mid day. I like the grilled nuggets options for kids meals--it's the only "fast food" I let my son eat. He gets it with the fruit cup and milk. I get the chicken salad sandwich, fresh, creamy with a but of crunch from the celery, on warmly toasted wheat bread. the only thing is that I wish they would put a little more chicken salad in there so it would reach to all edges of the sandwich. Such a bummer to bite into bread and lettuce! I get the soup instead of fries; so hot, creamy and full of chicken! Service is incredible. Long lines aren't so bad when you get to the counter and the service is warm, friendly, prompt, accurate and inviting. Plus, they bring my tray to the table, a HUGE difference since I have a 4 year old and a newborn. They even come by the tables to refill drinks! The owner, Brian, is friendly and really cares about his guests and his staff, who are impeccably trained, and diverse in age and ethnicity, which is important! Only improvement would be with catering. It would be helpful to have someone dedicated to this, managers more knowledgeable, and easier to find info on the website--oh yeah, and ability to order online! What a perfect addition to the kentlands family! read more

I have to say that this place is much nicer than the mall locations I am use to. The service was fantastic and if you have little people there is a indoor play ground. read more

Chick-fil-A - Fast Food Near Me - Gaithersburg, Maryland

The customer service here is much better than the one on Research Blvd in Rockville. Def worth the extra drive. Instead of workers standing around doing nothing, these workers actually try to help you. When it gets busy here they send out a guy with a tablet to take your orders. Rockville will have 4 or 5 workers behind the counter doing nothing. Was def nice and refreshing to see a competent Chick-fil-A in the area like I enjoyed in Virginia. read more

Sure it's the only choice for a quick breakfast in the area, but I'll skip breakfast in the future rather than buy their sub-McD bland, soft chicken or greasy, mild sausage patties. I remember enjoying some Chik-fil-A back in the day, but maybe that was before I developed any standards. Couple sub-par food with a corporation that makes no apologies for supporting anti-gay organizations and events, and that isn't open on Sundays (in spite of the money to be made being open on Sunday and closed on Monday) because the owner believes that that's the day all good people have their day of rest, and you have a place that I won't be returning to. read more

Definitely better than McDonald's hamburger King I would recommend the chicken Deluxe

This is probably my favorite Chik-fil-a location in the area. The service is stellar and I love their system where they bring the food to you at your table and now with the addition of their phone app called Chik-fil-a One you can even do curbside pick up which is awesome. For fast food the healthier options for Kids foods is pretty awesome and it just feels better than other fast food options. The play area is also a great plus for the kids too. For fast food this is almost as good as it gets. read more

It is what it is... fast food. And if you don't like chicken than this is not your place. I go here b/c it's close to home, and in the mood for chicken. I do think they have the best customer service for a fast food joint. One time after ordering they said the wait is going to take 15 min.! They were sorry & start giving out free 8pcs chicken nugget coupons. And they always end by saying " It's my pleasure" That always make my day :) read more

I LOVE ALL THE SAUCES! So many sauces ahhhh. The chicken is real chicken. I love seeing the white chicken breast inside rather than processed white mush. Chick-fil-A is a great alternative to traditional fast food places like McD's or Wendy's. The company's ethics might not be the greatest but the food is pretty good for being fast and inexpensive. Try the Polynesian and Chick-fil-A sauces! read more

The food is always fresh and good, but they've never gotten our order correct at this location. Sometimes they'll forget sauces, other times they've forgotten fries or sides, and one time they even forgot all of the sandwiches. read more

3.5/5. It's a Chick Fil-a. It looks like they've worked on straightening out the messy order area. I still don't like the whole soda fountains behind the counter bit they do but the staff are always very nice and helpful. The chicken is good for fast food chicken. read more

Best chicken sandwich on the planet and I can walk to the restaurant. Woohoo! Great people run this location. Always clean, always efficient. Best place to get your fast food fix. read more

Delicious nuggets and chick-fil-a sauce. The homemade lemonade is way to pulpy, every sip you get a mouthful of pulp which is not pleasant.

Love the company. Employees seem to like working there. Service is really good and different for a fast food place. Never had a bad experience. But the menu is boring and the chicken sandwiches are just not good. read more

Picked up a quick bite for dinner. The store at this location is great, and the staff are super friendly and helpful. Loved my original chick-fil-A chicken sandwich meal and the frosted lemonade! read more

Chick-fil-A - Fast Food Near Me - Gaithersburg, Maryland

We have been here fairly regularly. We got frustrated a number of times when basic items were not made correctly. A week ago half my order was missing and the store had just closed. I contacted the hotline who informed me a report would be sent to the owner Eric. I gave them the order number, my name, and contact info. Eric never contacted me or offered anything in return for the missing food, but they did keep my money. No partial refund... not even a coupon. Awful!!!!!!! We have not been back since. read more

This Chick fil a is getting really worse regarding handling orders. 4/5 of my orders are just sitting on the counter not delivered to my car ( I had to wait 30') until I came in to the store. This morning, I ordered 3 Chick fil a sandwich. I was afraid that they don't bring to my car again so I chose pick up in store. I came in, the ladies asked for my name, she checked, come back ask for my name again, I spelled out my name, she checked again, come back ask for my order again. I showed her the order details in my phone which clearly show her my order number and details but she asked me did you hit "submit the order", how in the world that she asked me that question when she already saw the order detail. And then she asked me again where is your name on the order. This lady needs to be trained how to read the order on Chick fil a app again because clearly she had no clue. read more

My husband and I love chick fill a, great service great food and great honey mustard sauce..