Please quit having your workers work outside when it is cold and freezing rain! The poor girl was shivering! We don't need our food that fast! They need to be dry and warm! Think about it! Very disappointed! :( read more

Dear Chick-Fil-A in Hagerstown, I have a few questions for you: 1. Why were you so hoppin' on Memorial Day? Were you the only restaurant open in the county on Memorial Day, as my hasty research led me to believe? Or do the people of Hagerstown enjoy a spicy chicken sandwich with their memories of veterans? That said, considering the volume of customers, the bathrooms were quite clean. 2. Why did I remember the waffle fries to be so much more delicious than they truly are? The waffle fries, while crispy, are unsalted and taste too much like potatoes. I don't go to fast food joints for food that tastes like its components. I go for fries that taste like Pringles. 3. Along those same lines, is your spicy chicken sandwich slipping? I used to dream about this sandwich. When everyone was boycotting Chick-Fil-A, I thought, "I understand why I would not want my dollars to line these executives' pockets, but that spicy chicken sandwich..." However, I fear the sandwich is going downhill. The breading is kind of mealy, and it sweats off the sandwich while it's still in its slipcase. I guess that means it's goodbye for us, Chick-Fil-A. No offense, Hagerstown. read more

Slowest Chic-fil-a drive through ever visited on 8/5. Was not too busy at the time either. Plenty of employees available outside. Nice place, lots of fans and water mist flying around for 82 degree weather. Lastly, defective straw for my shake... split down the side. Chic-fil-a was the place to go when in a hurry, with the awesome service. read more

Pamela B. is a dummy. How does one complain about the only restaurant open on Memorial Day while not being so offended that she still stopped in to pee? My complaint is that they were not open on a snowy day. The little sign on your door apologizing does no good when Ive followed 4 of your signs for two miles to get from the highway. Every other business in the shopping center was open. read more

Politics aside, Chick-fil-a is awesome. Sadly, in New England, we do not have stand alone stores. We stopped here twice on this road trip. Super clean and newish restrooms, clean lobby, great food and service. On the way down, we stopped for breakfast. Andy had a chicken biscuit and I had a spicy chicken breakfast burrito. The burrito was surprisingly delicious. On the way back, I got a spicy chicken wrap. It was pretty good, but it drives me crazy that they don't put the dressing on it. read more

Best fast food in Hagerstown! They are always friendly, always get your order correct and the food is always fresh and hot!!

It just is what it is, fantastic. Until you live some place like Rhode Island, which does not have a Chick-Fil-A, you just do not appreciate what you have. Since I have been there for the past 18 months, this place is just rock solid. So the sandwich with extra pickle and a touch of mayo is just spot on. read more

Came here while in transit to Michigan - how else would I want to start my 8 hour drive? This location is clean, the employees are friendly, the service was fast, and the food as always was delicious. I got the chicken biscuit egg and cheese and it was delicious. Would definitely recommend a Chick-fil-A breakfast to anyone passing through Hagerstown. Closed on Sundays - don't forget! read more

Yum - yum... Clean one, everything else is what you would want from the franchise! read more

First time at one of these.....fantastic! Dinner on a Friday night and it was mobbed BUT they were efficient, friendly, food was delish. They even had employees cleaning the tables & sweeping food liter....never seen that at a fast food place . Highly recommend it. Peach Milkshake was delicious, even had chunks of peach in it! read more

Typical of a chick fil-a, this location is always busy. My only complaint is the parking and how the traffic flow is setup. Beyond that, chick fil-a is always clean, fast and courteous! read more

God Bless this CFA and their wonderful employees. They went above and beyond in their service and are deserving of their reputation. Will never even think about zaxbys after what happened in today. 11/10 read more

I don't usually give five stars to a fast food place but this one is the exception. The service was very prompt for how incredibly busy this place was. It was very clean. The employees couldn't have been nicer if they tried and the atmosphere was great. Very friendly customers. Good job Chick Fil A read more

This chic-fil-a is definitely on my list of most polite, clean, and well-managed restaurants I've ever been to. I had a church group of about 40 people and they served us quickly, nicely, and didn't mess up a single order. I was toward the back and somehow the girl still remembered my name 5 minutes later when she was taking orders around. Chick-fil-a is always a great place to stop, but this one was exceptional! read more

Yesterday I went to this particular Chick-fil-A after a long rigorous day of shredding the slopes of Whitetail Ski Resort. Within 15 seconds after ordering my #1 meal with an additional 12 count nugget, I was asked a name for my order. But unbelievably, I received my meal before I could even say my name. As an active customer of Chick-fil-A this particular location exceeded all expectations and it is "my pleasure" to not only recommend, but also recognize the quality of service I was provided with. read more

As fast food goes, the best! Always clean, always yummy. The sweet ice tea is the best. You can even buy a gallon and take it with you! I love the Chic-Fil-A sandwich. I get it deluxe, with lettuce and tomato. It's a breaded chicken breast fried up nice and tender. They aren't open on Sunday. Which is sometimes inconvenient. I always choose Chick-Fil-A as my fast-food stop over the multitude of cookie-cutter fast food places out there. read more

Frequent customers at this location as my family and I love their food. But, today we received spoiled chicken nuggets. I don't understand how that could happen because their food is normally made to order and fresh. I took one bite and it tasted weird so I spit it out. I then asked my husband to taste it and he said the same thing. Very disappointed because the employees are very welcoming. read more

Best fast food you can get (except maybe tied with Chipotle). Their chicken sandwiches are always steaming hot - I love the individual wrappers that seal in the heat! Sometimes the sandwiches come out TOO hot, so you can see that they go right in the bags after coming off the grill. Yum. I also love that the managers walk around and offer to get you drink refills or take your trash while also asking how your experience was. Every time I go to Chick-fil-A, I leave feeling underwhelmed at the memory of any other fast food restaurant ever. read more

Everyone loves chick fil a especially this location. There could be 20 cars in line and they wouldn't dare have you in line for more than 10 min. This location especially has very polite and respectful team members & the food is always spot on and they have NEVER gotten my order wrong!!! It's usually always crowded but for good reason, this place has the best fast food around. Go chick fil a!!!! read more

I waited in the drive thru for a few minutes just to be told my order payment never posted. Needless to say I didn't get my food because I'm not trying to get charged twice. Not my first bad experience with this establishment but it will be the last. read more

The food here is always fine. When they are busy, they'll ask you to pull into a parking spot with your hazards on to wait for your food... only it's Chick-fil-a at lunch time... so there are no parking spots to pull into. Instead the lot turns into a mess of double parked cars with their hazards on... read more

We stopped by here for breakfast before going snowboarding at Whitetail. Everybody here was very friendly. The food was quick, fresh and scrumptious. You can never go wrong with Chickfila breakfast. :) read more

Great service... Food was fresh. Love the original sandwich. Bathrooms need work though...

Poor drive thru service! Shove a big order in one bag. Impossible to see if your order is all there without taking everything out, while sitting in the drive thru line, in your car! They forget items ALL THE TIME!! With so many people at the window you'd think they would have someone quality inspecting the bags so they won't forget things. read more

This is the best that fast food gets. Quality chicken sandwiches with delectable shakes. Plus, the employees are literally the nicest people on the planet. It breaks my heart when customers are rude to them or leave messes for them to clean up. Chick-fil-A is where my fiancee and I stop for meals on every road trip we take! read more

Overall good service and quick food the check all of the boxes however my experience was not outstanding. Workers however are very friendly and overall great. read more

I don't know why everyone praises this chic fila so much, compared to every other one I've been to this is one of the absolute worst. For starters, the cars back up so far that it impedes traffic on the main road and makes me want to avoid the area entirely. Now I understand that we're in the middle of a pandemic and businesses are adapting but it's just kinda ridiculous to me that people actually praise this drive thru system that makes it, if not impossible, highly unpleasant to get to the surrounding businesses. Not only is their drive thru extremely long and frustrating in countless ways, but it's almost a guarantee that at least every other time you get your food you'll be missing at least one item. This wouldn't be a big deal if the line weren't so long because, for one, when I finally get my food I want to get out of there so badly I forget to even check to make sure that everything's there, and two, there's no mechanism to retrieve your missing goods without waiting in line and repeating the horrendous process all over again. It's almost as if this chic fila has lost the very thing that made it good in the first place. It was always such a friendly and inviting place; however, in recent months I feel as though the staff couldn't care less to even look you in the eyes or answer a question as simple as "how are you", as the only thing they're worried about is getting to the next person behind you. read more

We don't have Chick-Fil-A's in NY, it was everything I wanted it to be and more. The spicy chicken sandwhich was great and I loved the waffle fries. The shakes were great, including the peach shake. read more

It is always their pleasure to help customers ! My order is always made and packaged correctly both inside the business and when utilizing the drive thru. GREAT customer service ! read more

Tasty. Clean. Fast. Hot Food. Courteous, helpful staff. They go above and beyond. Great play area for the kids with neat safety features - like the play room door that won't close on the kids fingers (from either side of the door). Cool plastic place mats for babies that adhere to the table. Cheap prices, but excellent quality. PLUS, they constantly host community events for kids and families. A+++ in my book! read more

Food is consistent, but staff is not. I walked up to four employees standing in front of their registers, I was the only guest in line, two were so heavily involved in a conversation with one another they couldn't help but not notice a customer waiting in line (the only customer) the other two seemed to be competing in a "let's see who's not going to help the guest" game. After a few more awkward moments I rose my hand, a harmless way to bring enough attention to myself that someone standing on the other side of the counter could no longer ignore my presence. I paid for my call ahead order, ( yes I called ahead so my order would be nearly ready when I arrived) then waited for a very simple nugget platter. After 20 mins I spoke up, asked if my order was almost ready and was told they were counting my nuggets, after another 5 mins of standing I was slightly annoyed and asked again, still counting? After 30 mins my order was filled and I was now late for my friends birthday party. No acknowledgement from management, no apologies from anyone on staff, very disappointing service. read more

I love chic fil a! Their milkshakes are better than any restaurant. We love their views on Christianity as well! If my husband would let me, we would eat here 6 days a week! read more

The Hagerstown CFA is extremely clean and the food is very good. The staff are eager to please, very clean, very nice, and extremely professional. The drive through is very fast, even when wrapped around the building, which is everyday during lunch. The inside line is a tad bit slower, but still very fast compared to other places. They also bring you your food now, which is very cool :) We also like that they trade the kids 'toy', which is always a book or educational item instead of those dumb toys that kids don't like anyway, for a kids ice cream. The play area is the only thing we don't like about CFAs, it's hard to monitor your child even while standing under the jungle gym looking up. We intercepted the beginning of something potentially dangerous the last time we were there, but only b/c we are extremely vigilent while our child is playing in there. Other parents literally let their kids play without supervision while they eat in the dinning area. The rules are not enforced, so it's really play at your own risk, and many times children who are definitely too old and too big for the play area were running amouk with no consequences. read more

Great food just a little pricy compare to other fast foods, I wish they would have more promotion. Their spicy chicken sandwich is really spicy. I would sticky with the regular version of you don't like spicy. Their grill chicken sandwich is really good almost can't believe it's a grill sandwich that isn't dry and tasteless. read more

Best chick-fil-a to date! I went twice within 30 hours. Once for breakfast and once for a late lunch. The chicken in the spicy chicken biscuit was ginormous, hot, and delicious. The lunch the following day was spectacular. My accomplice agreed. Great service and very clean. I wish I lived closer to this location. read more

Great food, friendly staff! Even when it's packed, the lines move fast. I highly recommend!

Always very clean with expeditious service. Food is freshly prepared and employees are extremely polite and responsive. Don't let a packed drive through/parking lot deter you. They handle the volume with relative ease as they prepare and employ extra workers during peak times. A great establishment for quick and delicious family food with healthy options. Has a great indoor playground too! read more

Always enjoying my meal and service at this establishment. Quick service with high quality food. I never really have ordering issues here or customer service! This is one of my favorite stops. read more

I visited this restaurant this morning and ordered a #1 meal. I received a breakfast meal and had expected a lunch meal. The incredibly courteous cashier named Brianna allowed me to retain the price of the cheaper meal, keep the meal, and still get my lunch meal. There was no inconvenience to me whatsoever. Love the staff at this location. read more

This place is awesome!! Super friendly, super fast hot food and they are great to the community. It's my number one fast food stop!! Check it out!! read more