Cancel

    Open app

    Search

    Chick-fil-A

    4.0 (104 reviews)
    Open 6:30 am - 10:00 pm
    Updated a few days ago

    Chick-fil-A Photos

    Business Info

    CHICK-FIL-A ATMOSPHERE

    What's the vibe?
    Moderate noise
    Casual
    Outdoor seating
    Good for groups

    You might also consider

    Recommended Reviews - Chick-fil-A

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Disappointing manager and order taker combo.
    John W.

    When it comes to customer service, this place is unlike most Chick-fil-A's and it gets a "D" at best. Went through the drive-thru Wednesday for some Chick-n-minis. Started off unlike the typical Chick-fil-A when I asked my drive through order taker - Mary how she was doing today which garnered crickets from her. Ordered two 10 piece minis and a large hash brown. My order was brought out to me with two cars ahead still so I grabbed my order and got out of line. Never had to check Chick-fil-A orders in the past, so I wasn't concerned. Got home and discovered that I only had one 10 piece and a large hash brown and not the two 10 pieces I had ordered. To be fair, they only charged me for one 10 piece and the hash browns, but a 10 piece mini does not feed four adults. I called the store to share my disappointment and spoke to Josh who said he was a manager. After explaining the situation to Josh, he apologized and asked if I needed anything else. I guess not. I get it they can't deliver food, but be sincere in your concern. A $2 off coupon to make up for Mary's lack of customer service and her mistake would have been nice. Big fail in my opinion.

    Charred Chick-fil-A Chicken Sandwich
    Howard A.

    I usually enjoy Chickfila, but it appears that someone did not have the decency or the brain to watch the fryer while it cooked because it was overdone and burnt. Dissappointed.

    Fresh flowers on the tables
    Veronica M.

    Confession... I'm addicted to the holy chicken. There, I said it, but this particular location has never disappointed me. I've always have a great experience, accurate orders, delicious freshand their manager always surprises me with rewards in my app. This last time I came with my kiddos as I thought the playground was open but unfortunately it's not (sad face). I really hope they open it soon because parents need it. The staff was great and they gave my kids those cute little cow stuff toy. They have nice fresh flowers on their tables and they keep their place pretty clean. Their drive-thru is very packed but they are very quick and it moves fast. They also offer the option to pickup inside or they will bring it to your car (depending on weather). The only thing I don't like is the in and out of the shopping mall they are at. It can get very crowded and difficult to come in or out but that hasn't stopped me or anyone else seems like, so come on and get on the cows side "eat more chicken"...

    lobby
    Ashley W.

    Definitely a go to whenever in the Hermitage area. Waffles Fries are always amazing and the original chicken sandwich will never upset. This location has recently done some renovation and it now has an open seating, which includes a community table! Staff is great and as always, friendly.

    See all

    Photo of Stephanie C.
    192
    160
    41

    16 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Matt A.
    535
    99
    22

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 2
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Great service and they always welcome you first thing in the morning with a genuine smile. Employees are awesome!

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    One of the better Chick fil a restaurants I've ever been to. Great owner/operator, as well as the rest of the staff

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Matt V.
    29
    24
    6

    14 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    They have great customer service and so king and I almost forgot their food is so good

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Joshua S.
    43
    118
    12

    7 years ago

    Never had a bad experience at this Chick-fil-A and never will. Shootout to Sam who always provides 5 star service!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Matt D.
    1085
    5
    9

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    The staff took too long to give me my food and it was bad customer service. But I love Chick-fil-A

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Cob W.
    2
    10
    5

    8 years ago

    It's chic-fil-a. What can someone say?? Good fast unhealthy fried goodness. Lines were short at 130 and cleanliness was apparent.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Mia J.
    65
    9
    0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Great food and affordable prices. The workers are amazing people. Also you gotta love the cow mascot. My pleasure!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Zac M.
    16
    70
    11

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jennifer M.
    179
    190
    39

    15 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0

    13 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    12 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 2
    Oh no 0

    15 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Martin H.
    29
    22
    15

    11 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    Page 2 of 3

    Ask the Community - Chick-fil-A

    Review Highlights - Chick-fil-A

    Had the best experience today going through the Hermitage, TN Chick fil a drive thru!

    Mentioned in 5 reviews

    Read more highlights

    You might also consider

    Zaxbys

    Zaxbys

    3.1(44 reviews)
    0.6 mi
    $

    This Zaxbys is located on Lebanon Pike near the busy intersection of Lebanon Pike and Old Hickory…read moreBoulevard. For the most part, this is your standard Zaxbys location. I popped in after an afternoon on the nearby Greenway, and scooped up a Buffalo Big Zax Snack with extra seasoned fries. They gave me the extra seasoning, but forgot to toss my tendies in buffalo...so I guess I just got a regular big zax snack. Not the end of the world, as I enjoy the plain tenders, but I was craving some buffalo. Service was solid. The cashier was polite, friendly and genuinely pleasant to interact with. The store was well kept and clean. The drink station was also clean and well stocked. Given its location at this wild intersection, you are best to enter/exit via the Hobby Lobby shopping plaza. Overall, solid Zaxbys location that I wouldn't mind coming back through...but maybe I'd check my food before leaving next time.

    Have only had the drive-thru experience a few times, but it is good! A bit greasy, but the Zax…read moresnack is a good deal (about $7). Fries are mostly fresh (the usual fast-food hustle of using old grease vs. new grease standards) and seasoned well. Chicken fingers are a bit small, but again, it's fast food. Seasoned well, especially if you get the Nashville Hot Or lemon pepper dry rub (have to upgrade to a 4-piece, but mostly worth it). Sourdough bread is good. Peach sweet tea is sooo good. Only reason for four stars (and I know it's corporate Zaxbys, not this location), but a $4 upgrade going from 3 chicken fingers to 4 is steep- the one time I did get it, I had about 6 fingers, maybe by accident? All in all, good food, good service, cool ambiance inside.

    Photos
    Zaxbys
    Zaxbys
    Zaxbys

    See all

    Chick-fil-A - hotdogs - Updated September 2026

    Loading...
    Loading...
    Loading...