Took about 40 minutes in drive thru line at 9:30 at night. Got order incorrect after waiting. Workers were polite, but will not return because it too way too long. read more

Great friendly employees, my fries are ALWAYS hot. And the ice cream/ shake machine is never down. It seems like literally every other fast food place just turns theirs off read more

This location is super fast and efficient. The staff is a pleasure and makes the experience unmatchable. I really enjoyed the food and love the peach milkshake. Great place for a quick bite to eat. It's my go to place for a nice affordable meal. read more

Terrible logistics. Very slow. A nightmare for drive through. They state that they do curbside pick-up on the app and have signs posted and then they do not offer curbside. read more

The worst chick fil a location in Jacksonville FL. They never get your order right. How can you mess up an order with only 2 sandwiches? Pathetic!!! The so called managers have no empathy and are rude. DO NOT GO TO THIS LOCATION Rivercity marketplace !!! read more

Chick-fil-A - Fast Food Near Me - Jacksonville, Florida

Only went here once, but no issues. Good chicken.

Consistently bad drive through experience with slow service times and incorrect orders.

Update: went at lunch time today. We knew better. I ordered a spicy chicken sandwich meal with pepper jack cheese and my boyfriend ordered the grilled chicken deluxe meal. Got the bag and my order was right and there was no grilled chicken, just Mac and cheese. There was only three cars in the drive thru. There has not been a single time we have been to this location that our order has been right. It's laughable at this point. read more

Very crowded for lunch, ladies room unavailable. Ladies room became available. Food was great, service great, staff friendly and efficient. I don't like the design of the interior space. People waiting for carryout block the access to the restrooms which is a problem for my 90-year-old mother-in-law and her rollator read more

Never in my life have I sat in a drive thru of a FAST FOOD restaurant for 45 minutes with no way to leave even if I wanted too. No managers trying to help the situation no one going car to car giving any insight on as to why I'm just sitting there not moving. I get it it's chic fil a quality fast food but no reason why this happened. 45 minutes in a drive thru read more

This location is always very busy.... The employees are very slow... It takes forever to get a drink refill... I understand I should wait in line to get a refill, but can you speed up a little bit... The drive-thru is very fast... Would it kill the lobby employees to move fast as well?? Everyone is very friendly... We will be back for my wife's Chick-Fil-A fix. read more

Chick-fil-A - Drive-Thru line wrapped around the building. At least they move fast! - Fast Food Near Me - Jacksonville, Florida

Service was good but our order got lost in the shuffle since it was a high traffic location. My daughter loved the playground though, highly sanitary & fun environment. She wanted to play so much she forgot there was food. read more

Chick-fil-A - Play area with kiddo - Fast Food Near Me - Jacksonville, Florida

No complaints... I mean it's Chick-fila for crying out loud!!! Never really had a problem at this location ever... The drive-through line is wrapped around the building however it's moving! Everyone is super helpful and nice everyone seems to be in a good spirit. Be sure to download the Chick-fil-A app and get you a free eight count nugget now until the end of September, 2018 read more

Chick-fil-A - Fast Food Near Me - Jacksonville, Florida

Unfortunately this is one of the worst chick fil a's I've been to . It really doesn't even seem like a chick fil a. The customer service is way off, no greetings, no smiles. It was honestly weird to expedite this at chick fil a. They also didn't listen to anything I said. I asked for light ice, fresh fries and 5 sauces. I got my order with extra ice, cold fries, and 1 sauce I will never go tot hai ovation again. It sucks because this has been the only bad experience I've had at chick fil a EVER read more

Convinced my husband to stop here even though the drive through was full because let's be honest, Chick-fil-A is literally KNOWN for having their stuff together & the fastest drive through of all time! This location was different. It took forever. Also a rude employee went to walk in front of our vehicle in the drive through as she was coming into work & my husband began to pull forward in the line before he seen her (she was coming from the passenger side) and he immediately slammed his brakes when he seen her and waved & said "sorry!" To let her pass. She rolled her eyes & gave him a stare of disgust as she crossed in front of our vehicle & walked into the store. So extremely rude and a poor reflection on the company as she was already wearing her uniform. read more

Always friendly, food is always good. Even when they are busy they do their best to get the line moving and they never mess up our order. I definitely recommend them! read more

This chick fil a does not adhere to the standards of any other chick fil a's you will visit. It is completely normal here for the staff to ignore the guests, to not accommodate, to talk back, and to provide bogus excuses. Never in my wildest dreams would I have ever imagined Chick Fil A being anything but exceptional. They even have a sign that reads "Innappropriate language not tolerated" or something along those lines. Have you ever read a sign like that in any other chick fil a's? It's almost as if they antagonize you to get out of line. If you've experienced a 30 minute wait or more for your food, staff completely ignoring you when you have a question, and found this chick fil a to be different from any other chick fil a's you have visited call the number below and let them know. They need a change in management and appropriate training for their staff. +1-866-232-2040 Almost forgot. When I finally did get my breakfast burrito that I placed online; it was missing the jalapeño salsa, a straw, and no napkins. When I went back in, no apology, just boom, here's your sh!t now get out. read more

I go to chick fil a all the time but after our experience today I will never return to this chick fil a again. I will go out of my way to go to a different one further away from where I live. Chick-fil-a is normally known for their customer service but this one is trash. Save yourself from experiencing this and go to another one. read more

I know this is a fast food place however you don't feel like it when you are there nor does the staff make you feel this way. They are very polite the food is always fresh and it's pretty quick great place to take a family or just grab some lunch read more

Great food, fair prices, clean restaurant and people who are happy to see you. You just don't find all these boxes checked anymore.

I ordered a grilled chicken club sandwich and they forgot to put in the chicken... I didn't realize until I got home. They're already closed. I've always had great service but this is the first mishap. I left a voicemail and I'm still waiting for a call back. Update: I called back and spoke to the manager and got a free meal. Very professional and handled the matter promptly. Thank you! read more

Chick-fil-A - They forgot my chicken! - Fast Food Near Me - Jacksonville, Florida

Literally the slowest CFA ever. They shut it down to one lane and still can't move the traffic. Have y'all tried just cooking the food instead of waiting for the order to come in to start? I've been to several CFAs because that's my favorite breakfast option, but I have to leave my house 30 minutes early if I plan to go to this one and it's unfortunately the closest to my house. Time for an employee renovation since you already did the building. read more

This is the worst Chick-fil-A I have ever been to!! They are giving Chick-fil-A a bad name. My family and I went to grab some dinner here, and the food was so sloppily thrown together, the drinks tasted like seltzer water, and the fries were bland. This was not our first negative experience at this location. The service is horrible and slow. read more

I've never been to this location when it wasn't busy...the staff is always pleasant and the food is CFA delicious. CFA is one of the only places that I actually enjoy ordering a salad. The Spicy Southwest is my go to and it never disappoints. I've also ordered catering from this location and was very pleased with the food that was prepared and ready to go right at the time I requested. read more

This is the absolute worst Chick-fil-a in the entire world. The guy who took my order was very nice though.

I cannot say enough about this Chick-fil-A. There is an employee named Jason, who went above and beyond with his customer service. We dropped something very important in the parking lot, when we realized it we were about 30 minutes outside of Jacksonville. We called to make sure it was there before driving all the way back, Jason took time out of his day to walk out into the parking lot and get it for us. We are extremely grateful for Jason and his extraordinary customer service. read more

Can never get my order right every time the employee are rude and what's the point I'm the waiting in line for wrong food do not go here also they act scared to give you sauce read more

Just had a very offensive experience here. I ordered a grilled nugget 12-count and they gave me fried nuggets instead. Of course, I didn't notice until I got to my car, so I went back inside. The older, blond lady asked me for my receipt. I asked why because I waa literally just standing at the counter. I asked her if she thought I went to the back and picked up my own WRONG order and walked out? A sorry excuse for an apology came after she reentered my order. I love Chick-fil-a, but this one...I agree with the other reviews. read more

This location was awful. The wait was like that of McDonald's and we actually had to pull up. The staff taking orders was more worried about a conversation they were having versus the patrons. Did not run like a Chick-fil-A. Would not recommend this location to anyone. read more

This was the absolute WORST chick-fil-a I have EVER had. The service was decent. It was very busy as expected. The chicken was TERRIBLE. It was not cooked correctly and tasted terrible. The chicken had nothing on the outside and looked very white. I am very displeased with my experience as I was very hungry. A paying customer should never have to eat that s**t. The fries were very light and had no flavor. They were soft. please save your time and money and NEVER go to this chick-fil-A. read more

Most complicated drive-thru I've seen at a chick-Fil-a. The drive thru entrance is the same lane as the exit. Figured this out my 3rd time around the building, by that time I just drove off. read more

This place is always on jam! The drive thru line snakes around the building like they are giving out wining lottery tickets. In efforts of helping the line move faster, they have cashiers out side taking orders. The menu usually is the same with some new featured items added in but it's the staple items that keep em coming back. I purchased a Chic Fila calendar which parts of the proceeds go toward charity( which is cool) but here's the bingo bonus , it comes with a gift card which is loaded with 12 free items ( one item a month free)! The calendar actually pays for it self. So far I've received chicken nuggets, large fries and drink, ice cream for your bday.. hey this was worth the $10. Where did they get their employees because they are always, smiling, friendly, courteous and welcoming. They must pay the a pretty penny for a fast food restaurant. Well I appreciate this excellent customer service. Now you are going to pay a little more here but it's the quality of the food and it's freshness. Waffle fries are hot and crispy. Now the chicken nuggets can be a larger in my opinion . The chicken filet comes plain, I like a mini salad on mine. The lemonade is fresh squeezed and you can get it with sugar or Splenda ( a plus)! This is lemony goodness! Mix it with ice cream and get yourself a frozen lemonade! Yum. Name brand condiments, you can't beat it. There breakfast is delicious also, buttery biscuits with Chic Fila chicken youcant beat it. Wanna put a smile on your employees face during morning meeting, show up with Chic Fila, you'll be the star of the office ! read more

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Heading to Atlanta and this had to be my first stop. The egg white grill is always delicious and the chick-n-minis were FRESH TO DEATH. Will definitely be returning for more of the watermelon mint lemonade read more

Chick-fil-A - Fast Food Near Me - Jacksonville, Florida

By far the worst Chick-fil-a I have ever been to. Sat in the drive thru for ever (30 minutes). They have no idea how to get customers thru there drive thru. They can't take orders right. They need to take lessons from the Chick-fil-a on Atlantic and Joandy. Now that's a Chick-fil-a that knows how to get customers in and out with the correct order. read more

Always great customer service. Always quick with their orders. Quick tip: order through the app. You get free stuff after a while and they are 20x's quicker when you order this way. Plus you still get your food fresh. Any chick-Fil-a I go to always gets their orders done, but I haven't been to them all. read more

They are slow and don't compare to any other Chick-fil-A. I would not recommend if you are trying to get a good and quick breakfast.

I love this Chick-fil-A so much. My senior year of high school my friends and I would go here everyday and the service was amazing every time. I'm in college now so I'm not as close to the Chick-fil-A anymore but I go whenever I can because it's my absolute favorite location. Yes it is always busy but the employees work their hardest without making you feel rushed. It's only busy because to be honest, this is the best location in Jacksonville and I know people who drive from the beaches just to go to this location. I want to shout out Mrs. Roberson because I love going in this Chick-fil-A and she's always smiling and wanting to talk to everyone that walks in. She always asks me how school is going and I just love how personal she makes the visit. Keep doing your thang Chick-fil-A! read more

I always have a great experience eating at this Chick Fil-A. The people there are always pleasant and nice to me.

I did the same thing as I looked on google and iMaps and saw this location which said it was open. When I got there the store was closed due to construction. I like chick-fil-a and I don't know how or who updates these maps but I was disappointed. Luckily there is a bunch of other places to eat nearby but I was set on chick-fil-a. read more

Order was wrong 2x and didn't want to waste more time for them to try and get it right on the 3rd try.