The level of customer service that this company projects onto its customers is unreal! I feel like every worker is getting paid over 100k a year to treat customers like royalty. Every employee had a smile on their face at 6am. That's extremely rare at a fast food place. Whatever the owners at doing, keep doing it! il definitely keep coming back! of course the food is ALWAYS amazing! I have never complained about quality control at any location read more

Bright, shiny and new. The layout is intuitive and designed to flow well, and much better designed than the Wheaton location. The original chicken sandwich hasn't changed in 20 years. This is a good thing, because it's basically perfect. No fancy sauces or lots of toppings. Just perfectly-seasoned pressure fried chicken. And a couple pickles. Add a lemonade and waffle fries and you're good to go. The staff is super-friendly and happy. Everything is organized, neat and clean. They even have little bowls of cheerios for toddlers to nom on. The downside, of course, is the politics behind CFA. It makes me a little uneasy, I admit. I would probably come here a lot more otherwise. The upside is that my donations to HRC are likely to go up the more I eat here. :P read more

This is what McDonalds wants to be. Their Chicken is just delicious. Spicy or not. Although the nuggets are small, they're packed with flavor and taste like chicken. They serve their meals with waffle fries! Their lemonade and iced tea are delicious I never know which to choose. Also their ice cream is heavenly. It is so delicious. It tastes like it's from Mexico and if you've ever had ice cream in Mexico you know you're in for a treat. read more

LOVE MY ABSOLUTE FAV better than any fast food i have tried. The sauce is immaculate and the chicken is so good

I've had it with these morons. THIRD TIME in three months that I've gotten a combo. THIRD TIME in three months that I've driven back to my office, opened my bag, and found no fries. This is fast food 101; get all the constituent parts of the order in the goddamned bag. It's not worth my time to drive back there to bitch about $2 worth of a side order, but I will be tempted to go back sometime soon and go inside just to have it out with the manager. Once? Can totally forgive that. Twice? Okay, but you're pushing it. Three times? It's part of your culture to not care and screw your customers. EDIT: I guess I should point out that they did manage to include the ketchup, if not the fries. Yay? read more

I'm surprised at all the low ratings. We went on a Saturday for lunch at about 1pm. The restaurant was really hoping but they had enough cashiers working that we did not have to wait to get our order taken. After we took our order to our table, I noticed that the receipt showed a spicy chicken sandwich meal rather than a 3 piece chicken strips meal as I thought I ordered. I brought the sandwich back to the counter. The manager said I could keep the sandwich and he promptly gave me the 3 piece chicken strips. Fast and friendly. I asked the cashier if there were free drink refills and she said yes, just bring your cup back to the counter. We recommend the chicken sandwich, chicken strips, the Chick-fil-a sauce, fries and the coleslaw. Also, they have Diet Dr. Pepper. Fantastic! One caveat, they do not accept Discover Card or American Express credit cards. read more

The fanciest Chick-fil-a ever. The food is what you would expect, and that is Chick-fil-a. But it's the little things that make this place great. The eating area outside is a good size and pretty nice. (the chairs outside even have the chick-fil-a logo on them.) Inside it has a large eating area and there is also a play ground. What really surprised us was the condiment area. Usual stuff like mayo, mustard etc... But they also have a nice ketchup package. It can be squirted out or you can use it for dipping. Instead of squirting it onto your plate or something, you open the pack and it is like a bowl of ketchup. Not sure why that impressed me so much, but it did. They also had Cheerios in a cup for the peeps that bring their little kids. Anyone with kids will know this is cool, otherwise you might think this is loony tunes. They also had a place-mat for kids, wet naps that were anti-bacterial, and more...bonus! Clean location and they have a double drive thru. The usual polite and friendly service. Good food. Thumbs up. read more

Let me start out by saying I very seldom do fast food and when I do I don't review it because, um, it's fast food. I had to try it because my friend in Texas says it's great. I had the Charbroiled Chicken Sandwich. I loved that condiments came on the side so it wasn't doused in ketchup or mayo. The sandwich was good but the service- for the drive thru- was outstanding!! I've never had someone be so polite or thank me for stopping by the restaurant! Keep it up peeps! read more

I went back for more! My son had friends over and chicken was the order. Again, the store was clean, (a bit less crowded, however still busy), the service was fast, the food was fresh and tasty and the young man carried my bags out to me car! He insisted! That knocks my socks off! And I don't think I look like a helpless granny yet. The young man simply said, "This is what we do ma'am - everyday". I felt like I was in the presence of a young Superman. Chick-Fil-A you're the happening place. read more

Food is great. Don't understand the reviews complaining about price - very fair for the area and food quality is much higher than that of a Mickey D's. Chick-Fil-A does an AMAZING job at training their employees. If the folks behind the register don't actually care about your experience, they do a great job of hiding it and go out of their way to be polite and friendly. I can't believe I have to say this, but if this is your first time, order a chicken sandwich... not the nuggets or strips or salad or wrap... get the sandwich, it's what they do best. The fresh lemonades (one with real and one with fake sweetener) are fantastic and I've yet to experience a milk-shake that wasn't fantastic. Come see why this place has such a cultish following and why a trip on Saturday night always involves getting extras for Sunday (when they are closed). read more

It's fast food but fast food done right. Of course all of their chicken tastes kind of the same, but it is tasty. I had a plain spicy chicken today. Staff is very polite and they walk around to not only deliver your food, but to refill your drinks and pick up your trash. My food was ready less than a minute after ordering. No complaints here. read more

I live in Atlanta and was traveling to Chicago for business. Chick fil a is everywhere in Atlanta since it started there. I don't think Lombard has yet come to understand the value and quality of this restaurant yet......there were only 4 people inside when I was there at 8am. The drive thru was filled though. I gave it 5 stars because the food in Lombard tasted like the food in my favorite chic fil a in Atlanta. Definitely try it if you haven't yet. Once you taste it, you will be a devotee and go there often. read more

I love this location! The staff is always friend and it's conveniently located across from them mall. I am able to eat in peace away from busy mall crowd. read more

Excellent chicken always. Extremely clean restaurant and very polite staff. The mens bathroom is something out of a magazine almost haha Of fast food places this ranks at the top. read more

I have never had a negative experience with Chick-fil-A. They are always professional and exude a friendliness that you're hard pressed to find in fast food. Not to mention the food is great. read more

First time trying Chick-Fil-A ever! And was extremely delicious and the Chick-fil-A dipping sauce is awesome but the waffle fries best invention. Shout out to Dave Terhune MVP #FuckPopeyes read more

I love the food here. Chick-fil-A's chicken sandwich is the best out there. Also, the service here is the best fast food service you will find. Everyone is prompt and friendly. My only knock is the price. For a meal with a drink, you can easily spend $10 or more. That's a little steep when you compare it to other fast food places. read more

If you don't like Chick-Fil-A, it's because you're a zombie and the only thing that motivates you is human flesh. When you come here, order chicken and order a milkshake. Life will be good. But don't come on a Sunday. read more

I went twice in the first weekend they opened and I have been back since. I love chicken so this was a no-brainer. On my first visit, I went through the drive through during lunch time. They have two lanes and had people taking orders Portillo's style. This seemed to make it move very quickly. I appreciate this. It also seemed as though they had brought some staff in from the South to give the whole Southern Chicken experience to all of the senses - Good Call! I love hearing a good Southern accent whenever I get the chance. I order a Spicy Chicken deluxe meal every time. They take about 20 cents off because I don't want the tomato but always get the deluxe for the cheese. This is by far the best spicy chicken. There are no flat spots or rando spots of just fried edges of skin that happen at other establishments. I am almost positive that they butter their buns and it works. I love it. It is a good flavor. Oh, the waffle fries! I am a fan of thick cut french fries. The more potato flavoring the better. I happen to think Chik-Fil-A's waffle fries are outstanding. If I could live on french fries alone these would be a top five pick. Delish! I have read a few complaints about the sweet tea. Chik-Fil-A's sweet tea is a standard southern sweet tea. It is just like sugar and water. Remember when you go here that they are based in the South. read more

As a frequent customer at this location, one I would like to say how amazing the customer service is and the food is good as well. Today when I ordered food, I got to the window to pay and realized that I had no debit/credit card, or cash on me today. I told a gentleman who appeared to be the manager that I had no money and he was kind enough to ahead and give me the food I ordered. I am so appreciate of his kindess, and I am thankful for the wonderful staff at this location! This was such a blessing. read more

I came to CF this morning to get breakfast for my staff at work & noticed the were offering free chicken burritos , for what reasons? I'm not sure. But it was a nice surprise. Then when I went to pay at the window, I asked the gentleman how are the shakes at CF he said they were good. Mind you, I don't like any kind of shakes, smoothies, dessert in a cup..etc IDK why I even asked about it..Anyways Roger was kind enough to let me try one on the house, it was delicious not watery. It was a good shake! So thank you Roger & CF for making my day: ) read more

Chick-fil-A - Cookies & cream milkshake - Fast Food Near Me - Lombard, Illinois

Chick-Fil-A, I love you. Always polite, always has the orders spot-on, and of course, WAFFLE FRIES. Chick-Fil-A is awesome. Give it a chance (and go again, and again, and again, and again, and again) read more

Given that "a picture is worth a thousand words", I probably don't need to continue this review . . . but you know me, I can't help myself. I have attached a photo of my sandwich today, and well, one question comes to mind: Would you eat that? When I returned to Chick-fil-A to get my money back I asked the manager that same question. I got an emphatic . . . "absolutely not". It's funny - every employee is REALLY concerned with saying hello to me, asking me if I'm having a good day, and getting me a soda refill. If only they were that enthusiasic about their produce and food quality. They promptly refunded my money, but didn't ask if they could get me another sandwich. Which means . . . I had to find a new place for lunch. I went to Wendy's. read more

Chick-fil-A - Fast Food Near Me - Lombard, Illinois

This location is always very clean and the staff are fast and genuinely friendly, not fake friendly. The manager always seems to be around and greets people walking in. He seems like a really pleasant person. And, of course, spicy chicken is the best. read more

On the left is a well put together chicken biscuit sandwich I ordered from chick-fil-a & on the right is what I received.. no I didn't get an refund or an replacement because I was headed to work and didn't expect to get something like this. yes this was a terrible experience and I will not be purchasing anything from chick-fil-a in Lombard IL. read more

Chick-fil-A - Fast Food Near Me - Lombard, Illinois

Why is this place so dang addictive?! I mean really its just chicken sandwiches! Was in town visiting family and drove by this place and just HAD to stop in. Went with the normal chicken sandwich and waffle fry meal. Sooo goooood...want to go back....for....more.... read more

Fries were soggy. I was excited to get the chicken sandwich and fries. The sandwich was cook well as expected. However the fries left little to desire as it was soggy. It was 4pm on Wednesday 8/29 and the restaurant does have several diners. I took a bite and couldn't take another bite. Since I was dining in, I went back to the counter and ask for a replacement fries from a fresh batch. The staff accommodated it without issue. If I were to drive thru, I would be left with disappointing soggy fries. Chick-fil-a really need to step up the quality control. As I got raw chicken nugget at the wheaton location on 8/30. read more

I really like chick-fil-a. I wish it was cheaper as a fast food resturant. I love that their employees are so nice or fake it easy. I went yesterday and ordered 8 piece nuggets and a large lemonade. Came to $5.66, pretty high for that I think. But both were very good. I love their lemonade. Their sauces are good too. I ordered in the drive through and specified my sauces and they showed up on the receipt but weren't in the bag. So I had to run inside to get them. read more

This place is awesome like every other Chik-Fil-A and they're still very kid friendly. The food was awesome and the staff was friendly as always. We'll be returning! read more

Went here for a fast food stop.... Place was kinda empty for Saturday afternoon ... Hence cold grilled chicken sandwich ... Looked kinda old... $6 ... Yup, hungry enough to eat it! read more

Chick-fil-A - Poor presentation ... Cold grilled chkn sandwich $6 .:. - Fast Food Near Me - Lombard, Illinois

So I usually never get disappointed by the breakfast here but this morning was not so good. The white peach tea lemonade is supposed to be a bit sweet but it was bitter. The chicken biscuit was also not fresh. read more

I never thought I'd give a fast food place 5 stars, but this place earns it every visit. I've eaten here at least 20 times and every visit has resulted in a great meal, including eat-in, breakfast and drive thru. One tip, don't try to eat the chicken sammitches in the car. Not good for eating behind the wheel. read more

Finally, after hearing about Chick-fil-A, I actually ate at one. It was busy for lunch rush. Three registers running. The manager took my order. He was one happy gentleman! Incredible positive attitude! I ordered a Grilled Chicken Club Sandwich. Amazing how fast the order came up. The dining portion of the restaurant was very clean, which is refreshing for a fast food joint. Overall, this was the best fast food chicken sandwich I have ever had! Would I recommend Chick-fi-A? You bet I would! read more

Lombard and Wheaton locations have the most gracious staff. Of course one expects great customer care from the company, but I feel these two locations really go the extra mile to make guests feel welcomed and special. Managers like Max, Joel, Johanna, Christian really set great examples for the exceptional team members (like Michael and Cameron and Eric). The food is always piping hot and the restaurants are exceptionally clean. Thanks for being a part of our life! Mark S - Glen Ellyn read more

My boyfriend and I had never eaten here prior to our recent visit. The customer service was AMAZING! I believe the man taking care of us was named Fred?? We told him it was our first time and was very helpful. They accidentally made two extra Oreo (?) shakes, and he brought them to us complimentary. We were just about to look at the dessert menu too! Then, as we were leaving, we wanted to take a menu with us and asked a woman behind the counter (can't remember her name) She acknowledged that we were happy with our experience here. She told us to hold a moment, then went to the back and gave us two cards for complimentary grilled chicken sandwiches! We were both blown away by the customer service here, even if it is a fast-food place. The food was delicious too :). I had chicken nuggets and my boyfriend had a spicy chicken sandwich. Their sauce is good too! Definitely recommend! read more

This location goes above and beyond for their customers! The last three times I've gone, I've gotten a free breakfast biscuit sample, a free breakfast voucher, and then a free sandwich with whatever I purchased! I also signed up for their texts, which sends out free offers as well. At least once a week they give free milkshakes or watermelon mint lemonade. Never been to a location that does that. The rewards program is awesome too - only made a few purchases and already have a free treat waiting. Chickfila is my favorite, being from the south! read more

They are usually great 10/5 starts but today my Uber eats order took 30 mins longer and my food was wrong. Totally disappointed and Ubereats said no refund SMH!!! read more

The service at this location is ALWAYS on point. They strive to go above and beyond so that you leave happy! The manager on duty today was super accommodating and pleasant as he wanted to ensure I didn't leave with the wrong order. This is one of my favorite locations! Keep it up! read more

I love this place so much! The lines move very fast and the team is always so nice. I love the seasonal favorites like the peach lemonade but what I love the most is the chikn minis in the morning! read more

This is my least favorite CFA. The food is always great. It's the service at this one that's awful. A couple weeks ago at the drive thru, I placed an order, was told a total and then when I got to the window was told a different total that was $2 more than what I was told. I already had my money out and ready so I told the guy at the window (it was a girl that took my order) "she told me it was $_" and he was like "I don't know why you would think that" all smug and rude like it was MY fault. I was like "Um because thats what she told me?!" I wouldn't have cared about paying the correct price if this kid wouldn't have been such a jerk about it. And then last week, went thru the drive thru for breakfast and they had only one lane open so I was at the end of the lane that was like 5 cars deep. They opened the 2nd lane when I was finally like 1 car away, so that filled up quick. They took orders and cleared that lane, letting about 5 cars that were there AFTER me place their order before they finally got to mine when the 2nd lane was empty again. WTF? I live closer to this CFA but I usually make the extra trek to the Wheaton location because that one's never failed me. This location's service is just the worst. read more