Food -always excellent , fresh , tasty Service- welcoming , sincere they ask your name for your order not just a number Ambience / clean , pleasant , neighborhood cozy feeling , a place you can truly relax Everything is eco friendly from start to finish Owners plan special fun nights for all Come back to once upon a time ..,, read more

Very disappointed with my experience. My order was missing my sandwich, which was the main item I paid for. I tried calling the store multiple times to get a refund or speak with someone about the issue, but all I could reach was an automated voice system. I also tried the manager line, but no one ever answered. Mistakes happen, but what made this experience frustrating was the complete lack of customer service afterward. There was no easy way to get assistance or resolve the problem. For a company that prides itself on customer service, this was extremely disappointing. I hope the store improves both its order accuracy and its phone support system so customers can actually get help when something goes wrong. read more

My family and I have been ordering from this location since they opened. It's been great up until recently. My last 3 drive-thru orders have had problems. The utensils were all warped to the point of being completely useless during one visit. They swapped a chicken sandwich with a spicy one, unbeknownst to me, which I then fed to my 8 year old during another visit. The final straw was tonight after finding a HAIR attached to my chicken tender. During my first bite, I actually thought to myself, "gee, why does this chicken feel hairy". I figured I was imagining things and did a cursory glance as I struggled to tame my toddler at the same time. Moments later, as I'm finally sitting down to finish my food, I see a short, curly strand poking out from the bottom! It was embedded in the batter so I know it's not mine! Absolutely disgusting. read more

Chick-fil-A - Hair in my chicken tender - Fast Food Near Me - Los Angeles, California

I've been to this location many times and have not had problems. However, on this particular morning, I stopped to grab a quick breakfast. It was anything but quick. I ordered a simple Chick-fil-A biscuit breakfast with coffee. I guess they ran out of brewed coffee. they had me pull over to wait. It took at least 10 full minutes for them to bring my order. That's a long time when you're trying to get to work. How could they run out of coffee during the morning rush-hour? Seems like they should be more organized to prevent this. They also could have given me a choice to get coffee or switch my drink. Instead, they just told me to pull over. Anyway, I received my food and it was very good. Of course the coffee was fresh and delicious. I would go back here and try it again, but don't try to squeeze in. I stopped here at the last second. read more

Chick-fil-A - Chicken biscuit - Fast Food Near Me - Los Angeles, California

Usually I go through the drive through but today I wanted ice cream so I went inside and ordered one soft serve ice cream cone for here and waited with my food service table tag. There is a lot of seating and tables so it was easy to find somewhere to wait. After ten minutes of waiting, mind you at this point many people behind me in line have already been served, no one is bringing out this very simple order of ice cream. I am getting frustrated at how long this is taking. Clearly they just forgot about my order. I flagged down a staff member to ask and the staff member seemed surprised that I was even given a food service table tag. He then brought out my ice cream. The ice cream is good but the service is disappointing. Lesson learned, do not go inside, just go through the drive though, they can't forget about you in that line. read more

Bro what the heck this is a swag chik fil a they have a freakin bookshelf dude. They have flowers and everything. It's playa Vista I guess is what. I'm here for some more free food cuz I made a cow costume today for Cow Appreciation Day. I lost my dignity a long time ago don't worry about it, comes with being broke. read more

Chick-fil-A - Spicy chicken - Fast Food Near Me - Los Angeles, California

We needed to order some food for a treat for employees participating in an on campus event. We asked them specifically what they wanted and they said Chick-fil-A! It was super simple to order sandwiches online. They had great communication and let me know when they were close so I met them outside and it was very easy to find their car in a long line of traffic coming into our campus since it is painted with their branding. Everything was delivered early! They were also thoughtful and brought napkins and a rainbow of their sauces not just the two that I chose online. While driving, everything was kept in the thermal bag, so the sandwiches were still really hot when I received them. And then they transferred everything into reusable bags for me to carry it into my event. I would definitely order through them again for other events. read more

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Doesn't matter if you get breakfast or lunch, Chick-fil-a ALWAYS hits the spot!!!! It's so good it's hard to choose which one to order! read more

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So I i arrived here to receive my *Free* Nugget mini biscuits. I don't know whether or not they have a" special " selection for the freebies but this here?! If I had paid for this ...I would have been ticked off! Not to mention the last time I came to THIS LOCATION my nuggets were crumbled like from the bottom of the barrel. Nope nope nope. I WILL NOT be coming here again! Thank you! This location has a lot to be desired! read more

Chick-fil-A - The nugget is the size of THE TIP of my index finger - Fast Food Near Me - Los Angeles, California

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I just love love love their frozen lemonade!!! Too too too good!!! & they serve great chicken sandwiches too, btw!!!

Employees always very courteous and polite. The "Frosted Coffee" is my favorite afternoon treat.

What goes with a great chicken? A delicious salad. Chick-fil-A has great salads on the menu. My salad of choice is the Cobb Salad. The Cobb Salad has plenty of delicious chicken (fried or grilled), and a plethora of delicious vegetables. The mixed greens salad includes, roasted corn kernels, cheese, grape tomatoes, bacon, and a sliced hard boiled egg. This salad is a meal within its self. There are many salad dressings, but my favorite is Avocado Lime Ranch. It's the perfect combination to add to this meal of a salad. The service at this restaurant is outstanding. There are many customers, but the customer service team, manages to keep the food and customers happy. The restaurant's calm manner, makes the atmosphere refreshing. read more

Chick-fil-A - Cobb Salad - Fast Food Near Me - Los Angeles, California

Update: they said we are sorry and we will provide it to you, this was a month ago and my order was not refunded and it took me two phone calls to their customer care line to only get a "We apologize that we did not provide the level of service we'd be proud of. Our leadership team has reviewed your comments, and we appreciate the chance to continue to improve. We hope you'll see it making a difference on your next visit." Thank you for trying to improve by not shoving food into your customers stomach and spilling a drink all over them. Dear Chick-fil-A Customer Service, I am writing to follow up on an incident that occurred this evening at your Store #03331, which I have already reported through your website. However, due to the seriousness of the situation and my continued concern, I felt it necessary to document my experience more fully. While receiving a curbside pickup order, an employee aggressively pushed the bag of food and a drink carrier containing two beverages into my chest instead of handing them over respectfully. This resulted in one of the drink lids popping off and the beverage spilling on me. The employee walked away without acknowledging the spill or offering any apology or assistance. I was left stunned--not only by the physical impact, but also by the complete lack of professionalism and care. As someone who has been a regular customer at this location for quite some time, I found this deeply upsetting. I have always associated Chick-fil-A with excellent service and courteous staff, which made this experience even more disappointing. When I spoke with the store manager, I expected a sincere effort to remedy the situation (not even a refund). However, I was met with a vague response about possibly offering a "reward," and no offer to reimburse or replace my order. While the apology was appreciated, a coupon or vague promise does not feel like a proportionate or adequate response to being physically mishandled and doused with a spilled drink. I hope Chick-fil-A leadership takes this matter seriously. At the very least, I believe I am owed a full refund for this experience, and I would appreciate a more thoughtful resolution than what was initially offered. read more

### 2023 review 56/100 ### Aaaaaaahhhhhh Tik-Tok! Saw this Tik-Tok about Chick-fil-A breakfast samples. Piqued my curiosity. And I have a Chick-fil-A 10mins away. Hmmm. Was about to get out of my PJs to drive over. Then thought give them a call first. The girl on the phone said: We ***never*** give out breakfast samples. A lot of social media tends are not really true. Okay. Curiosity satisfied. Moving on with my lazy Saturday. read more

Service is slow and I always end walking in to get my order because they take a long time to bring your food to the car.

They get my order wrong every single time. This time they charged me for fries and didn't include them. Super frustrating and almost seems it's done on purpose. read more

The breakfast is always amazing the mini chicken sandwich to the sausage biscuit & the bacon egg and cheese biscuit coffee the.staff is super friendly and it's nice and clean don't forget closed on Sundays read more

From the moment we walked in to the moment we left; the service was fantastic. I am completely amazed by how above and beyond each employee is. I visited around 8:30pm on June 16th, 2025 and the night shift staff was THEE BEST. I appreciate all the care in making sure our meal was perfect as well as refilling our drinks. The food was tasty, nice and fresh. I loved how we have seating available inside and outside. It was very clean and quiet. Such a nice family outing we had tonight. read more

Chick-fil-A - Our drinks & left over kids meal. - Fast Food Near Me - Los Angeles, California

Fila is an amazing employee. She is courteous to the customers, efficient, and always with a friendly smile. She is an asset to Chick Fil A! read more

My sons nuggets looked burned so I asked to get fresh ones. The second time they looked the same which gave me to think that prob they don't change the oil. Do not recommend this location. read more

Chick-fil-A - Burned looking Chick-fil-A Nuggets - Fast Food Near Me - Los Angeles, California

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Very unsatisfied with the lack of care and customer service at this location yesterday morning. All I ordered was an egg & cheese biscuit. The first time they put the wrong cheese, the second time they didn't put the egg, and the 3rd time they just slapped the egg in between some barely cooked bread & unmelted cheese. A simple sandwich shouldn't cause this much trouble. The "manager" on duty didn't even seemed phased that my order was wrong 3 times. I literally ended up asking for a refund which shouldn't have been the case for a 3$ sandwich. Definitely not the Chick-fil-A standard I'm used to read more

Chick-fil-A - Fast Food Near Me - Los Angeles, California

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ordered a large fry and came half full. service was also horrible, not polite. and slow read more

Chick-fil-A - Fast Food Near Me - Los Angeles, California

The person who served me had a sassy attitude that I didn't appreciate. The food was good but I was surprised. My kids imitated her later that night. read more

Stopped by today to grab a bite and of course i got the Chick-fil-A nuggets, which are my favorite. The food was amazing. The nuggets were so crispy and of course they got all the sauces that I wanted. They had great customer service and so I just wanted to leave a review to Let them know that I appreciate the great service. read more

8.28.2024 waiting 20 mins for mobile order, to get burned crispy muffin. Unfortunately the char was a Lil to bitter, and muffin too hard to enjoy for my liking. Hashbrown never disappoint thou. read more

Chick-fil-A - Burnt crispy muffin , not tasty. 8.28.2024 - Fast Food Near Me - Los Angeles, California

Well Golly!! I've had my fair share of Chick-fil-a but NEVER have I seen employees so attentive! Not just the usual my pleasure or check ins when dining in, but full service. Multiple check ins that are not intrusive but sweet all the same. This is during crowded hours!! I got up to throw my food away for the family and a kind employee offered to take that for me!! And they always get my name right. Thank you God!! read more

Chris greeted me at the drive with his great personality. I appreciate people who make my day(night). My food was fresh and good. Drive through was safe. Good ambiance ! read more

Worst Chick-fil-A ever! This brand is slipping in customer service. We dropped fries in car and asked for replacement and the manager said no. Literally have order 30 times from this place. Not coming back to this one. Terrible. read more

At or just below average for chicken nuggets as they were cold and not fresh sadly. If there's one thing they should do right it's the nuggets and sand which then the fries and then their famous lemonade. But the nuggets were cold and old tasting. And it was only 11:30am! On a Saturday. Cmon y'all Mr Cathy would not be pleased! Parking is ok better to come in as the drive thru is always long and takes a while. Nice people and good service. Clean bathrooms and seating areas. read more

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Let me start by saying first that I love Chick-fil-A!! I go all the time back home in Atlanta. This is my first time going to one in California. I ordered the new pimento honey chicken sandwich without the pimento. ( I really wanted the honey chicken) The service wasn't what I am accustomed to with happy faces , ready to serve and the food quality was awful. The fries tasted as if they sat for hours in old grease and the chicken tasted fake. It didn't taste like real meat. It was very stringy . I threw it away after the first bite. I threw the entire meal away. It was disgusting and by far the worst Chick-fil-A I ever been to. read more

Every time I come here, they make sure to charge full price but consistently short you--especially on the fries. It's become a pattern with this location. I've never experienced this at any other Chick-fil-A. read more

Chick-fil-A - This is supposed to be a medium fry - Fast Food Near Me - Los Angeles, California

The chicken in the chicken sandwich didn't taste very good today. The fries were so-so. Service is always good here.

On 8/31/2023 Emily handed me my food. I have never ordered a milkshake from there before so I had no idea that they put the cherries on top and cherry juice and I didn't want that so I asked her if she could please give me one without it she had an attitude about that and basically handed me back the shake but without the same clear lid so you know when you get a clear lid, it's like when you get a Slurpee there's more of it you can put inside of there so I felt that she was cheating me out of getting more because I didn't want the cherry or the maraschino cherry sauce on the shake, and when I asked why I got a different lid I said I asked she just gave me an attitude and said it's the same shakes as a different lid and that's not how you respond to someone asking a question especially for someone who's never had that before at that location Jess Was her boss or seem to be someone who was in charge and I told her Emily's attitude is inexcusable. There's no reason for her to have an attitude with me and I'm going to put that in a review and perhaps you can use this to help her become a better employee. Do not work in the hospitality industry if you aren't going to be hospitable. Boo Emily. You were horribly snotty to me. Not just in your attitude, but also in how you talked to me shame on you. read more

I did an mobile order and they took forever to give me the food they took almost 20 minutes to bring my food , they need to work better , or they need better coworkers because this is not fair read more

Would be 5 stars if the parking situation was better, typically a nightmare. Best way to visit is use the app and wait for your order to be brought to you in one or the designated spaces. I've been blocked in for a few minutes by possibly another customer or an Uber eats type driver. Hopefully they address this awful parking sitch with the work that's currently being done with this business park. read more

Chick-fil-A - Always satisfying! - Fast Food Near Me - Los Angeles, California

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Food is typically fresh and service is pleasant however, there is some trickery going on. I went through the drive-thru to order their new maple pepper bacon sandwich. I was adamant about getting the receipt because I wanted to manually scan in and get points for the order. Sometimes I forget. As I take a look at the receipt I notice a 10 cent "Bag fee" charge. I couldn't believe my eyes! I know chick-fil-a is NOT charging their customers for a bag to put their paid food orders in ?! I am disgusted. It's not about the cost of the bag it's the principle! We're already paying $20 for one meal! They never give you a receipt because they are price gouging anyway they can! I am too outdone and will be avoiding chick-fil-a from here on out! Please start asking for your receipt! read more

I ordered a chicken deluxe sandwich. It was to go and I did not have time to go back otherwise I would have returned it. Lettuce was wilted and the sandwich was very dry. If that was the first time I ate at a Chick fit A that would have been my last. Really a disappointment. read more

I have been a long time Chick-fil-A lover for practically a quarter of my life and this was by far one of the worst experiences I've ever had at this establishment. This restaurant is nestled in the middle of Playa Vista where you can't find many fast food places other than local Ma and Pa burger shops. Being on the west side of LA, most of all restaurants here are the bougie/expensive/earthy andorganic scene. Which is why the lines of this Chick-fil-A are always extremely long. I came in for my usual chicken deluxe sandwich and the chicken was raw. I sent an email to management but they never responded. I did get a little sick from the chicken and overall had a terrible experience. Won't be coming back to this particular location. read more

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The best fast food chain , with real chicken and cooked fresh . Staff is awesome , always have a goid attitude and the place ia always clean . read more

G another great experience with Alex and all the employees! Food was fresh, hot and tasted delicious! This has become our favorite chick fil a in the area! Keep up the great work read more

Chick-fil-A - Valentines Day event - Fast Food Near Me - Los Angeles, California