After waiting 30 minutes in this horrible drive through I was told my online order can't be picked up because my card is declined on the app. But I was clearly charged for it and I couldn't have my breakfast. read more

30+ minutes in the drive through?!?!? Thought it was supposed to be fast food. It's good food but for the love of god have more than one drive through lane open on a Saturday morning. Should have went to the Gainesville location. read more

Slowest Chick-fil-A ever, inside and drive thru you just see everyone walking around not knowing what to do or even hurrying to get you out. Waited thirty minutes in the drive thru. RIDICULOUS! read more

Drive thru for this location is awful. We did not move for nearly 15 minutes when we finally gave up. Avoid this location. The staff was rude when we went inside to place order. read more

The food is fine, if you ever get it. This is the slowest chik fil a I have ever been to. Beyond anything reasonable and the fryer is always down. There is always an excuse and absolutely no sincere apology. Typically the line is 10 deep and average wait is 25 or more minutes. Additionally if they have people outside they assume you know the menu, never offer an order card. This is a problem with the entire chain and I've experienced it across multiple states. Are you marketing and serving only the customers who know you, or do you have any interest at all at cultivating new ones. It certainly doesn't appear that way. read more

I usually don't like to complain but this location is really starting to get ridiculous. Everytime I go the drive thru line is slow regardless of if the inside is busy or not. Drive thru service is usually fast but not at this location. Also, we order and paid for a large fry and it was half filled. If I wanted a medium I wouldn't have paid for a large. Lastly, you need to be mindful when ordering a salad using the mobile app at this location. We ordered and let the guy at the drive thru know we had a mobile order which was paid for and was told that the amount of dressing would have to be adjusted because you're only can have one and the additional one is $.63 in which the mobile app wouldn't know because it was a separate entity. I only go to this location because it's on the way home. If there was another I would go there. It is a shame that you want me to pay more for something but the service takes longer than most dine in restaurants and you don't get what you pay for. read more

Chick-fil-A - Large Fries - Fast Food Near Me - Manassas, Virginia

Every time I go in I am always greeted immediately and can tell the cashiers want to make sure your experience is enjoyable. I have met Karen on quite a few occasions and every conversation with her has been great. The drive thru lines are a little long but what chic-fil-a drive thru's aren't?? This is a small price to pay for an otherwise great experience. Thank you Karen and the Chic-Fil-A team! read more

This Chick-fil-A has HORRIBLE SERVICE!!! Very slow! The parking lot is horrible!! They have no one directing traffic people cutting people off in drive thru! Almost been in a few accidents just trying to get up to the Chick-fil-A!! Tried the curbside and u might as well wait in the drive thru waited over 20 mins and still didn't have all my food! All other restaurants are open indoors this Chick-fil-A REUSES to open their lobby making their customers use their drive thru or curbside which is HORRIBLE SERVICE!!! read more

All I want is Chick Fil A chicken tortilla soup. Why does this location sell bean soup instead of the chain's delicious chicken tortilla.This happens every time I use this location. It's horrible soup, btw. Very disappointed read more

I was surprised about how busy this place was right after lunch hour on a Friday. The owner greeted us and took our order. He brought our order to the table (even brought ketchup, napkins, and straws)! The rest of the staff definitely breathes the politeness and customer service attitude of the owner. I have been to many Chick-Fil-As, but this one is the best by far. read more

I love Chick-fil-A ! I mean it's such a good place, the customer service never disappoints. Or so I thought... Just once they let me down, and afterwards I listened to frank ocean the whole drive back home. I was genuinely hurt. Don't pay with all $1's, if not the cashier might make a sarcastic comment to another employee thinking you won't hear. But if you do hear, it'll hurt your feelings because it's Chick-fil-A and you would never expect Chick-fil-A to do you like that Anyway, the fries were good and #noregrets #moneyismoney read more

Literally the worst run chick filet ever It took 25 minutes in line. Ridiculous. Never go to this one.

Ordered Chick Fil A delivery service at 10:30. Arrival time said 11:30. It was delayed at least 6 times and eventually said delivery time would be 1:48. Wasted over 2 hours of my lunch break. read more

Buyer beware... avoid this location at all costs. I created my order on the app prior to arriving. The order was submitted as soon as I pulled into the parking spot at 7:26pm. At the time there was only 2-3 cars on the drive through line. After waiting for 15 minutes my food had not been brought out so I called the store phone number because the inside was not open for customers however both times that I called the phone was not answered. I got out of my car and spoke to the associate taking drive through orders. I told him that after almost 20 minutes my food was not brought out and he radioed the order in after giving an apology. 5 minutes later which was 20 minutes after placing the order, my food finally arrived. It is important to note that during this wait time 20-25 cars went through the drive through. I asked to talk to a manager to which someone came out and did apologize, but she did not appear to be a manager and more someone to calm the situation. When I arrived home there were no napkins or utensils for the soup or ice cream. Good thing I was going home otherwise I would have not had a way to eat my food. When ordering on the app I indicated that I wanted 2 chick Fil a, 2 ketchup, and 1 Buffalo sauce; however when I got home I received 0 Buffalo sauces, 4 ketchups, and 17 chick fil a sauces. This is the third time that this location has been extremely slow in the pick up. While this location is closest to my home, I will drive the extra 15 minutes to give my business to Gainesville or Haymarket. Again buyer beware this is quite possibility the worst Chik Fil A in the area and had my card not been charged I would have left. Customer service is very much lacking at this location. I will be reaching out to the corporate office tomorrow. read more

This is the absolute worst Chick-fil-a I've ever been to. I used to stop on my way to work to bring a salad for lunch. On Saturday mornings, they are supposed to open at 0630, but they usually have someone scrambling into the door at that time, turning on the lights, etc... I've waited in this drive thru line 20-25 mins many times... Then, when finally making it to the window, the people are terribly rude, move like turtles, and look like they haven't showered in days... The kitchen looks like it hasn't had a good cleaning in years... Very rarely do they get your order 100% right... I have stopped here because it's on my way to work, but the last few times, they don't have salads prepared, and the wait is even longer... I'm done! I will never go to this Chick-fil-a ever again!!! I will have to be absolutely desperate to go to ANY Chick-fil-a ever again! This one location has ruined it for me! I will spend my money elsewhere!... read more

I usually don't review fast food restaurants. Lunch at Chick-for-can be hectic. Well long lines at the drive through, tough to get into the restaurant and a line out the door. This trip didn't start well for a hangry customer. BUT 5 stars for service and capabilities. We decided to mobile order at the table - 15 minutes saved. We were eating before the person in front of us in line had ordered. The Manager apologized that they were waiting in nuggets being cooked and the hostess, Elena, was super friendly attentive and friendly. Being so busy we were surprised at how happy she was to serve with a smile and get us sauces and refills. Great job Chick-Fil-a read more

Worst chick fil a I've ever been to. The employees don't know how to use their customer service skills when talking to customers. Apparently we "cut" the line and the employee got an attitude with us and made us get out of line, even though there were cones enclosing us in the drive thru line, just to drive around and come back in line. I said there should have been a sign, he said there was. The sign is FACING THE WRONG DIRECTION and was blowing in the wind. Absolutely ridiculous. read more

This isn't my normal Chick fila. I've been here twice and it's so crazy slow. I've never been to a chick fila that is this slow. I will avoid this one in the future, it's worth driving out of my way for another one. read more

This is the best Chick-fil-A I have been to, and that's saying a lot! Special shout out to Maria, Catherine, Joe, Elizabeth, and Rain for their great service and their smiling faces! read more

AWFUL lack of employee resources. Longest line and one person taking orders! The owner needs to take notes from Gainesville!

Family owned Chick-fil-A with the owners on site most days. If you have as chance, you should meet them. It gets really crowded at lunch time, especially the drive-thru. Not much you can do about that, but they do have extra people working the drive-thru line to speed it up. Very clean facility and pleasant staff. read more

The best Chick-Fil-A I ever eat in my life. Most of another place with not "high standards" chicken like this. My favorite is chick n strips so I ordered all the time. This morning I have to buy for twice . I was not expecting for this delicious. The chicken so so moist and u wouldn't taste the feeling of so much oils. It's mean VERY FRESH to me. Everyone very nice, friendly and working hard. I worked for customer services many years and I decided to tell the staff perfectly professional. I'm so greatful that i stop by today. read more

Fast and friendly service! Nothing less than what I expect from a Chick-fil-A! Always aces in professionalism and cleanliness!

Visited on Halloween and I knew their fry machine would be down prior to going because my coworker mentioned it beforehand. The young man said that fries could be replaced free of charge with other items because of the inconvience, but when I arrived at the window they were charging the up charges (manager insisted as the female employee disagreed). That's besides the fact the I have attempted to visit this location several times and this IS THE SLOWESTTTTT CHIK FIL A I HAVE EVER BEEN TO. Service was subpar & they did not seem even "fake" delighted to be at work. With that being said I will not visit this location again during my lunch break. read more

This Chick-fil-A has an extremely SLOW drive thru, but if you go inside and get your food it's hot, fresh, and fast. The staff is super friendly too. read more

I love Chick-fil-A they have wonderful customer service that's why I mainly like going there. I love their habanero chicken sandwich, it's the best! And I like their strawberry milkshake as well. I've never had a complain. Keep up the good work! read more

I LOVE Chick-Fil-A and everything that Chick-Fil-A serves. I feel it is easily the best fast food chain bar none. It is with hesitation that I give this location only three stars, but after my last experience here, I have no choice. My daughter has weekly softball games at the GMBL fields not far from here, so this is a great place to come when we don't have time for breakfast, lunch, or dinner. On our last visit we went through drive through and placed our order. My wife ordered the oat meal. The girl ask what topping she would like with it, and my wife replied, "Doesn't the oatmeal include all toppings?" (Brown sugar, nuts, and fruit). The girl inside immediately got VERY rude and said, "NO, you can pick one topping, and each additional topping will cost you $0.50!" My wife explained that we have ordered the oatmeal several times in the past from several different places and have never been charged for additional toppings. The girl, almost ignoring my wife, replied, "So, what topping would you like?" My wife told her to never mind and ordered a chicken biscuit. When we got up to the window, my wife asked to speak to the manager. The girl, probably out of fear, intercepted the manager and tried to smooth things over and make herself look good. When the manager came to the window, my wife explained that she simply had a question as to why they were charging extra for each topping when other Chick-fil-a's were not. The manager did not know and said that she would ask her management. Whatever. We have been to other Chick-fil-a's since and have not been charged extra. I went back to this location once and asked the guy at drive through about the topping and he said, "Yea, I don't know why we do it, but if you want all three, I will just give them to you..." Its a shame really. read more

I was not that impressed with this Chick-Fil-A. They used to be so good! I recently came here for lunch and right off the bat I was greeted by a cashier with a "Hi! Welcome to CFA! I can care less about you, because I'm only here for my paycheck" attitude! She acted as if she were some "superior" person! I was able to find a table but I noticed that all around the restaurant there were unclean tables, overfilled trash cans, and an almost bare condiments stand! As I was waiting, one thing that irked me, my family, and some customers around was the never-ending repetition of names called out by the cashiers. It went something like this: (In a loud yelling voice) "Craig, Craig, Craig, Craig, Are you Craig? No... CRAIG, CRAIG!" "Melissa, Melissa, Melissa, Melissa, Melissa? Melissa? MELISSA! Melissa!" "Tod, Tod, Tod...." You get the idea... The sad part was that this CFA was small! It wasn't that hard to find the group of people with no food and calling out their names gave no point to the table markers that were given out! The food was ok and as you would expect for the average CFA. It hurts me to give any CFA a bad review, but this place need to step up their game! read more

Silly, silly, silly me! I came to give them another shot, since it has been awhile that I have been to this drive thru. Should have stuck with my favorite location, Sudley Manor drive. So, yet again after grabbing my goods at the window, I do the quick "did I get robbed" check, mostly checking for my straws. I GOT them, YAY!!!! It makes me so happy that I proceed out of the line, but missed that I didn't get an order of fries, and only 3 nuggets in the kids meal. Really? Had to pull the left hand turn back into the lot to run back in to grab the missing items. Told the gal this happens every time and I was looked at like I was from another planet and she made am "awwww" noise?? Good bye. read more

Good food and very friendly service but minus one star for the promised wifi service not working.

It's a great place; as a Bristow local, I'd say it's one of the best two fast food places around here (The other being Arby's) And yes, it officially is in Manassas. Really? It's in a shopping center with a Super Target that is right smack in the middle of Bristow and Manassas. Drive a tiny bit up the road, you'll see the "Welcome to Manassas" sign. The locals consider it in Bristow, though, since it really isn't in Manassas, and I don't see any sign saying "Welcome to Bristow" (: Anyways, back to the actual review. Chick-Fil-A has always been a favorite of mine. It doesn't have the cheap, dirty feeling like McDonald's; it's clean, nice, has agreeable prices, clear-speaking and friendly staff, comfortable seating, and, of course, great quality food. The food is pretty amazing for fast food. The milk shakes are homemade and AMAZING. The chicken is tasty and good quality. The waffle fries are way better then other fast food joints. Not to mention all the other things that keep me coming back. Prices are very reasonable for the great quality food. Even though I like good deals, I don't want dirt-cheap food, since that deals you that there's something wrong with the food. Overall, great service, nice place, and good food! read more

This chain has always been friendly and this location is no exception. The staff is young but attentive. I usually dine here when I'm in the mood for guilty pleasures like fried chicken nuggets and a milkshake. Since this place is on my route home from work, it's also a nice convenience for days I know cooking just isn't gonna happen. read more

I expected a healthy char-grilled chicken sandwich on a wheat bun to be very dry and tasteless. I am happy to report I was very wrong. The chicken sandwich was very moist and had plenty of flavor. (See posted pic) A nice change from their original chicken sandwich. I was a little bit disappointed in the bag of chips because they were so hard, and I was not allowed to use a coupon because it had expired. I stopped looking at expiration dates because I thought all the CFA's allowed expired coupons. Overall, always a good experience at this CFA. read more

Chick-fil-A - Char-grilled chicken sandwich from Chick-Fil-A. - Fast Food Near Me - Manassas, Virginia

I read through the reviews here and found it odd that there were so many that are bad, when I've never had a bad experience here. Whether I'm using the drive-thru for coffee or the inside for lunch (eat in or carry-out), it's always been great, just like any other CFA! The owners are typically there during busy lunch time visits and are very friendly. I do agree that the "partnership" with the HVAC company needs to stop and all advertising material should be removed, it's not what I know CFA to be a part of and it's tacky. But the inside is always nice and clean and well-stocked. It was the first CFA I ever went to (years ago) that carried your food to your table, now most all of them do this. They support the community and are VERY big supporters of law enforcement, which is AWESOME and the way it should be! I'll keep on coming back, you should too! read more

Oh my gosh, the employees at this Chick-Fil-A must drink Prozac milkshakes or something before they start their shift. Everyone working there is so friendly and attentive. If you eat inside, they bring the food out to your table and get all your condiments and refills for you. I work close by, so I visit here a lot, and have never had them mess up my order or anything. Like the previous poster said, this location isn't stingy with the condiments. You don't have to beg with puppy dog eyes to get more BBQ sauce. This location gets very crowded around lunchtime, especially if school has let out. (I always see cops eating here too...maybe they get a discount or something.) It'd be best to just avoid the drive-thru and park away from it, so you don't get blocked by someone in the drive-thru line. read more

Needed a CFA nearby and this one fits the bill. Probably my favorite "fast food", this CFA is fast and the food always good. Ice isn't as good as it could be (I'm an ice cruncher) but that's about all I can think to improve. Service is fast though sometimes a bit slow in the drive thru -- go inside if you're in a hurry and the line is long outside. Never tried the breakfast, not a big fan of chicken in the A.M., and the shakes are good (I prefer cookies and cream) There's also a playground area for the little ones. read more

Always great. Who doesn't love the chicken minis in the morning and the chicken strips for lunch. Great service great food. Just busy

Run to this location before my evening class to pick up food for my students. Somehow manage to leave without a lot of the items. Call the store. The person who picks up doesn't even hesitate. Asks where I am currently. Drives the food out to me without hesitation. I believe it was a man name Billy. The location is nice and clean and bright and happy and if you have a problem they will fix it without hesitation. I this location. Didn't even ask for him to drive it out, he offered without even being promoted. I could not be happier read more

I can summarize my review of this Chick-Fil-A's drive through in five words. "They forgot the fries. Again." Today, I could make that, "They forgot the fries and the spoon for the soup. Again." Look, I get you're busy. Everyone is busy. But this was at 2:00 PM when it wasn't THAT busy, and the receipt you handed me says "Fries LG." There are like five items on the receipt, and you can't double-check it? Yes, you could ask me why *I* didn't double check it after it was handed to me, but A) I'm busy too, and I don't have time to double check your work (customers in NO line of business should be expected to double check work they're paying money for), and B) there are cars behind me in the drive through who would like me to move so they can get their food too. This has happened so frequently now that it's gone from annoying to frustrating, and it's now come out on the other side to comical. I honestly can't see myself coming back to this location again. It's just too disappointing. read more

Oh golly i cannot believe this I have been sitting here at the drive thru yelling into the speaker phone for THREE HOURS and no one has taken my order yet! I did not plan on spending my Sunday like this. read more