Updated review: Service has been slow. Seriously, the McD down the road is faster with an order 3x the size. Drive thru staff are polite but the speed needs to be worked on read more

I went to chick fill a before work this morning, I was the first person in the drive thru and all I ordered was 2 chicken buiscuts. I sat there for 16 minutes and all they offered is to take my name down so I could "pick it up later." Excuse me... I have a job. I'm not driving back later to pick up 2 chicken buiscuts... not happy. Won't be returning read more

I have to say I am so impressed with the level of professionalism and the outstanding customer service they have. I have been here a couple of times with family and they don't miss a beat! My family and I have liked all items we have tried. My fav is the Cobb Salad with the Avocado Lime Dressing! read more

Great restaurant for families, wait was a bit long on a Tuesday night, but the service was quick & friendly. My kids love the Icecream. The playplace is good to blow some energy too. I ordered the Chicken Club, delicious read more

this milkshake made me not want to kill myself. the workers are required to say "my pleasure" but i did not hear a " my pleasure". the chicken was cooked nicely but i could really taste the Jesus. the sauce leapt at me from the container and called me a homophobic slur. read more

I went to this store 13Nov2019 at 1245. Friendliest people I've encountered anywhere. Awesome! Very helpful and courteous! Thanks for your great customer focus! read more

I will start with saying I love chick-fil-a, and the food was on par with what you expect..not great, but on par. However, I have never seen such poor service at any other location before, and I have been to a lot. A family of 4, we sat for nearly 35 min in the drive thru. I would have left long before, but once you are committed to the line, you're then trapped and have no choice to be able to leave the drive thru. I did hear "sorry for that wait" while taking my order, but by then it was too little too late, with no compensation offered. It is very apparent that this store has not been trained properly based on the standards that a typical Chick-Fil-a is ran. This owner needs to visit any other location and see what the experience should be like, and based on other reviews, it doesn't sound like any thing has changed for quite a while...very disappointed. read more

I have become accustomed to my children constantly asking to go to Chick-fil-A as they love the food and service. The very good service I enjoy especially the "My Pleasure" after I say thank you. I've even used the process to show my children what great service looks like. Unfortunately, WBL location has disappointed me even after numerous attempts enticing the drive up teller after saying thank you....and nothing! No my pleasure or I'm sorry or anything! Disappointing. What I expected with our order was it to be correct, hot and with great service. Not what I got. Instead, the order was wrong on many fronts, food was not hot and the service was very poor. Details: -Got Coke vs Diet Dr Pepper -Food including waffle fries and my sandwich was cold -Didn't give us ketchup or Honey Mistard which I asked for multiple times -Cheese wasn't even close to being melted -After thanking the teller many times for fixing, do you think I heard "My Pleasure" once? Nope! Disappointing! read more

Chick-fil-a- Slow service. Ordered the spicy chicken deluxe and grilled chic club. Got home the spicy chicken was plain on bread. The club, bacon under cooked and it was sitting in water so it was soggy. Both sandwiches were not hot. Waffle fries were cold. First time to visit, will not go back. 1 register open, 5 people standing around. Cars lined the drive thru and a line at counter at 2:30 I would have rather waited the extra 10 minutes for it to be hot, fresh and done right. If you have time to stand around then you have time to do it right. read more

Love their nuggets dipped in buffalo sauce. So good. And I've also had their chicken club sandwich w bacon. Since we've tried them, we haven't stopped going back. I like how I can order online thru the app and just pick up vs me stuttering at the drive thru not know what I want. I also tried their lemonade. Perfect lemonade. Sweet tea is good, not too sweet which a lot like. And today I tried their strawberry milk shake. I personally thought it was too thick for my taste and sweet but it was really good. The best part about ordering here is the customer service. I wish every where we went we had service like this! "Yes ma'am, my pleasure." read more

Tried it at lunch time. Two drive thru lanes, both packed. Wait time was faster than expected considering it was around noon on a weekday. Staff were professional and friendly. Order was correct. I'd try again. read more

Should get more than 5 stars, never disappointed with the food. Have visited this spot 5-6 times, and to those who said it was slow, stay with McD's. Fresh takes a few minutes. Great team, super friendly and they actually have a conversation with you! Got a nice surprise this morning, tried the egg biscuit for the first time - Best out there. And when they say Thank You, you can tell them they mean it. read more

I'm gonna start out by saying, I've been to this location twice. First time I thought, "you know what, regardless of how it is I'm not gonna make a snap judgement". Second time, I confirmed this was the worst chick-fil-a I've been to. First time I came here, the person doing the orders over the drive-though was mostly clueless. Not really responding well.. I wasn't sure if they were even getting my order. The employees at the front counter are similar. Not very focused on their jobs and they clearly don't want to be there. Honestly, skip this place and go to Canes (it's about 10 minutes away) if you really want some good chicken and customer service. I've been to a solid number of Chik-fil-a's (all of which I have loved, especially Burnsville) and this is the bottom of the barrel. It's on par with a below average McDonald's. read more

Although the food was hot and good, the customer service wasn't chick-fil-A good. The drive thru people seemed uninterested and like they'd rather be somewhere else. Also, I drove away and realized they never asked me what sauce I wanted. I looked in the bag and found a ton of chick-fil-A sauce which I don't eat so they wasted their money and mine. I've never had a bad experience with them before. I wish I would've drove out to my normal West St. Paul location. They never disappoint. read more

Just went to this location after living in Sacramento and visiting there location weekly. The manager Bob Lee was Horrible. I asked for my lemonade after it wasn't given to me and he snapped at me that it would be out and only 2 people were working. I counted 5. I on a personal call in the middle of the dining room. My lemon bade came out half full when my friends were all full. What a Jerk, just because I wanted a lemonade I paid for!! Only good part was John was very nice. Would not recommend this location read more

went to this location at 9:24pm on a friday. saw teenagers closing the store with no lights on in the kitchen or drive thru and all the chairs were up. was really disappointed because i drove an hour and a half for this :( hope it doesn't happen again. i wish i could put zero stars but jt isn't an option read more

Love this place! I thought service was fast especially since this is pretty new in starting out. Management on all levels is friendly and eager to please. Smiles all around. Read two of the negative comments and find them both extremely hard to believe. I have been to locations in California, Kansas, Texas and others including W. St. Paul, MN. For a quick and tasty lunch or feast they were all great. We fed nearly 50 people at our church group meeting and service was excellent! read more

I love chick fil a but I had the worst experience ever at this location. They are known for their amazing customer service but this location is awful!! I waited at the sign to place my order for a few minutes before being greeted. Not a big deal as I get that it could be busy inside. The girl came in the speaker and say "hold on a minute". A couple minute later she came back and was laughing as she said "what can I get you". I told her what I wanted and she kept talking to someone else in the store and laughing. I repeated my order at least 5 times. Every time she was rude, like I was doing something wrong. I ended up just driving away because all I could hear was her laughing and talking with her coworkers inside. I get it's a fast food restaurant, not fine dining or anything, but I normally get such amazing service at chick fil a i was extra disappointed by this interaction read more

came here and the staff was super nice and even gave us gift cards for the wait. great customer service very nice people.