The nice thing with Chick-fil-a is that you know what you are getting yourself into when you go. Most locations are pretty consistent when food (as any other fast food chain place) but I find that this chain does really well with customer service - they may have changed their training and operations procedures to include the phrase: "my pleasure" but I can see that getting old pretty quick. Luckily I don't go here too often for that to happen. Some Chick-fil-a locations bring out your food to you with a number system which is nice, but then I feel obligated to tip since they are going above and beyond from behind the counter. Anyways, back to this location... it's convenient to Matthews.... sometimes Independence traffic doesn't really help this location out with wanting to go but it's a solid 3 stars for sure. read more

Whew. I've been here for several times for lunch with my co worker, because he fixes their equipment. They are absolutely packed everyday during lunch time. Staff is usually young people, it's Chick-fil-A. It's nothing new, just another fast food joint. However I must say the chicken deluxe is awesome and that's probably the only thing I will order from there. Forget their famous chicken sandwich with just a couple of pickles. Get the Deluxe. It comes with cheese, lettuce, and tomatoes! That always makes everything better. Anyways this place is always packed, if I didn't work there then I probably wouldn't come here as often. If you come during lunch time my tip: Go inside, and skip waiting outside for a while as their line stretches out to the exit of the parking lot. read more

Terribly slow. Waited 45 minutes before finally leaving because the line takes so long. Worst CFA ever

If I could give a 0 star, I would! I stopped by this establishment this morning for some chicken minis.The teenagers that were outside taking orders, were very dry. I placed my order and drove to the window, and got my food. Half way to my job, I pulled one of the minis out, and it was hard as a brick!!! I was furious, because I was hungry!!!! I would have been late if I went back, so I called to let them know, but no one answered the phone."Chick-Fil-a, all of your facilities are a representation of you, and you were not represented well, today!!" read more

Chick-fil-A - Hard as a brick, chicken minis" - Fast Food Near Me - Matthews, North Carolina

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Lunch time is very hectic at this location. (Lunch hour at any Chick-Fil-A overall is very busy) The order system is when it's busy, keeps the line moving. Although I wished the parking lot layout is different so traffic flow would be easier during busy hours. Employees are very courteous and always gets our large orders on point. (Orders over $40) The Superfood salad is my favorite! It consist of kale, broccolini, dried cherries, glazed pecans, roasted almond and drizzled with maple vinaigrette. :) This is the location where I first tried the side salad. read more

April 5th 2022 mask mandate is over and this location won't allow inside order or dining according to a drive thru employee because of Covid. So if you don't have a car or time to sit in a long drive thru lane your screwed. read more

I love Chick-Fil-A, BUT this location needs help. It is EXTREMELY slow unlike all other of its locations. They were out of lemonade and their own signature Chick-fil-a sauce. The People taking orders seemed unorganized. They also gave us fries when we ordered breakfast at 9:30am which would give meals hash browns instead. read more

I adore Chick fil a and their staff! They are truly the most polite and courteous no matter how long or backed up they become they remail polite and upbeat the entire time! I tried the mobile order for the first time today and I LOVE it!! Very self explanatory and they were able to see my order and provide me a receipt! Its a great addition to an already awesome establishment!! read more

Chick-fil-A - Trying out the mobile order system on a busy lunch hour with Chick fil A - Fast Food Near Me - Matthews, North Carolina

Betty Short! & the entire team here is amazing! sometimes a guest just wants to be heard but you attended to my needs and actually made it your concern, I don't care how far I Live! I pass 2 chick fil a stores, just to come to this one! My gift cards in the mail, just top notch service! You all work so hard I hope this company realizes how hard and rare it is for people just to be kind in service jobs & in customer service! You all are appreciated! Thank you read more

The worst Chic Fil A experience ever. Because of them, I will never deal with a Chic Fil A in Charlotte, NC again. What's the point in a mobile order if you still have to wait 15 mins+ for your order? read more

Only gave me three chicken minis in my four count box. Very disappointed in the service and when I called to complain they didn't even answer. I give them 0/5 stars and I will be returning next Friday. read more

Chick-fil-A - Three out of Four minis. - Fast Food Near Me - Matthews, North Carolina

Great location, but horrible place to go if you're on a time crunch especially if you go during your thirty minute lunch break. It's great location but always has a line! read more

You will wait forever at this Chick Fil A. The food is usually fine but I've waited for 20-30 minutes consistently at this location.

Hello friends, Short & Sweet. I have to give it up for this chain. It seems no matter which location they ALL provide the same service. Consistency is something that's always strived for but not always obtain. (Especially GOOD consistency) No matter which location, the service is fresh, fast, friendly, correct & hot. One thing that grinds my gears is that asking for a name as if I'm not standing 6feet away. But even that's no biggy. Go enjoy, TTFN read more

My second time at Chick-fil-a. This place is always spotless and cheerful but frankly I'm not all the comfortable with the cult vibe these franchises radiate. Everyone seems eerily cheerful, and I mean everyone customers and employees included. The food, meh. I thought someone may have pulled a prank on me and replaced my mouthwash with formaldehyde because I could not detect any taste to the so called char-broiled chicken breast sandwich. Nothing. 1 star To be fair I had their regular fried chicken another time and that tasted ok, not A-OK great but passable - maybe 2.5 stars. The surprise here was the waffle potatoes, they tasted of .... potatoes! Not great stuff mind you, nobody will line up for these fries but in this day and age when the most popular fries fries in the world are artificially flavored and coated reconstituted potato by-product I thought that was an improvement 3 stars. I also took home a chicken salad sandwich for my SO, I tasted it and thought it was awful! The dark bread totally overpowered the chicken salad *spread* honestly it was more like velveta than a proper salad with chicken morsels in it. It was already 3 pm and my SO's was too starved not to eat it, but I don't foresee her asking for another one ever ... again. NO stars. Why 3 stars then? Because right there on the billboard was the calorie count so you couldn't miss seeing it when you order, and I think it's high time all the peddlers of fake foods did this. read more

Dreadfully slow. Chick-fil-A is known for being the most efficient company in the world. This place must be run by a Taco Bell employee.

Edible! Not quite Bojangles or KFC! About the same type of fried chicken. Bojangles-better biscuits KFC-better cole slaw read more

The worst location in Charlotte area. Multiple poor experiences. Unfortunately, when you are a franchise of a food chain known for friendliness and efficiency, it doesn't work if you lack both. Too many other locations with better service and timeliness to ever return to this one. Especially when they don't know the value of time during the breakfast crunch. . Kidding, but not. read more

Staff was miserable. Probably time for new management. The Peach milkshake wasn't how it usually is too. Not happy.

This was the worst chick fil la I've ever been to, Luis was taking our order and he didn't want to be there and was honestly just a complete dick to my family and I. We had to wait 45 min for our food after they told us "pull forward it will be 5 min". I hope Luis gets fired and doesn't ever get a job again. I hate chick now, thanks Luis. read more

Food was fresh, workers were pleasant in the middle of lunch rush in the drive thru. We were missing our lemonades but all we did was ask and we got them right away! read more

There's not a lot to say. This location, like most if not all, has the best customer service in the fast food industry. Good fresh food and the spicy chicken sandwich is the best. I just wish they had better bagels in the morning. read more

Unfortunately, I had an issue with my order, I found an opened safety pin in my market salad and i was given the wrong dressing per my request, the kids meal was wrong as well. I called back to the store (Matthews) on Independence blvd. once i arrived home and made the discovery of the pin in my salad, a crew leader answered the phone and he asked me, Now how would a pin get into a salad? Thats what i needed to know, but its not up to me to give such an explanation. I told him to ask a manager to call me the next business day for this occurred after 6 pm im sure most managers were gone for the day. This is my third situation at this location. No manager ever called me back, so I went to the store today, spoke with a manager. Why is it the manager (slim white blonde dude) stood there trying to defend the situation. Not one time did he apologize nor offered to reimburse my money for my non- edible order. I don't do poor customer service. Which is exactly what that was. I did follow up with corporate and I am expecting a call back, we will see how soon this happens, to be continued. read more

Very poor Chick-fil-A experience. Poor customer service, I was served a chocolate milkshake in a damaged cup and they refused to give anything to compensate. Fries taste like they have been sitting for awhile along with service that took longer than 5 minutes at the window. read more

What can I say... this California transplant loves the grilled chicken sandwich. This location is always clean and everyone very pleasant - be careful of the times, as around lunch it is backed up. Also, it's nice they have free wi-fi and accept AMEX... that's right... my rewards mean everything to me right now! I haven't tried anything else, as I just get the grilled plain sandwich on whole grain with a glass of water... maybe one day I will try the fried chicken!!! Oh if you go online to there website and make a reservation for breakfast, you can get a free breakfast sandwich! Love the freebies... too bad the breakfast sandwiches are too high in calorie and fat for me right now as I'm dieting... read more

I love chick fil a and I understand working in fast food can be a hassle but to take my order with an attitude and not care enough to fill my drink ?? Come on, do better !!! read more

Chick-fil-A - Cup not filled up with little ice - Fast Food Near Me - Matthews, North Carolina

Just was here 8:45pm Saturday night. The worst and I mean the worst place to even try to eat . Such a limited menu well anyway to the experience. We walked out to hit the drive thru to get my wife chicken soup and grilled nuggets. Now not only do they not give a military discount but they sound proud of it as the girl said no only police. Went to the window and then they said they had no soup. But they charged me for it. Got my money back for the soup they didn't even care. This is such a sad place,hope my wife likes the nuggets. We went to the Best wok for their chicken soup for my wife. Chick fil a insulting to Veterans and military and they don't credit back your card either. Glad I don't come here and remember why I don't or stopped. All brothers military and people with a cold don't come here man. Update wife said the nuggets were dry as rocks. read more

This rating is based off customer service. I was treated so poorly at the location after spending $150.00 on a catered order. The manager Steven was extremely rude, condescending and down right unprofessional after the location got a portion of my order incorrect. I ordered cool wraps w/o chicken for the vegetarians on my team. I arrived at 10:30am the scheduled time to pick up my order. I had to wait 30 minutes as it was not ready as scheduled. I confirmed with a manager before leaving that the wraps were veggie only. I was advised they were, when I arrived back at my office they had chicken. When I called to explain the error Steven provided no empathy, no sense of urgency to resolve the matter. I took the wraps back only to be told by Steven that he did not like my tone, that I was rude to him after I explained my expectation for their customer service to be higher. He then explained he had a degree in communication and that's how he knew I was being rude to him. Needless to say after speaking with the GM who did offer to remake them which i just wanted a refund at this point. I've never seen a manager act in such a foul manner. I'll be visiting the owner Deano on Thursday. Know your audience my employer caters meeting from this location weekly for over 500+ employees. I promise we won't use this location moving forward. They can thank Steven for the loss in revenue. read more

Completely got my order wrong :/ I ordered an 8ct nugget meal and I got a spicy chicken tender meal instead. Still good just not what I had asked for at all read more

Won't do "well done" anymore. I hate to be petty, but other local cfa's will still do it...not this one. They say they "can't do it". They certainly can, they just don't want to. They're also less efficient than the others around Charlotte. read more

will NEVER be returning to this location ever again! I was placing my order at the register and the cashier was very friendly however there seemed to be a technical difficulty and another employee came and VERY rudely handled the situation. She literally pushed the other employee out of the way and continued to yell at her. I have never seen or experienced something so unprofessional at any chick-fil-a location. If they treat their employees this horribly how can someone expect them to treat their customers good? read more

Great food, service is always quick and the employees are kind and helpful. Whenever there is a mistake made to an order, which is rare, they happily fix everything with no extra charge. I always look forward to visiting! read more

food is amazing never!!! never all caps never get there apple jucie it taste like water that someone dunked a apple in its so nasty -20/10 do not recommend read more

Outstanding experience ! They served my soccer team about 28 people faster and with smile.

We like this location because Kids Play Area is outside and they can breeze fresh air, while playing! And I can enjoy my food, while still right there watching them. read more

I hate to do this, I've left plenty of good reviews for this location but the past few times I've been (and if you review my application purchases- you'll see I go nearly 3x weekly) have been awful experiences. Rude staff, mobile orders placed 10 mins and "here" - arrive and they can't find my order. Happened yet again today- "can you just take a biscuit instead?" Uhhhh... Done with this location. read more

The app is a lifesaver. Pick up and gone in 5 minutes. Service always good, food always fresh.

Still the gold standard for fast food service. Staff way nicer than everywhere else. App is great too. In and out with carry out option even during lunch rush. read more

They must laced their foods in crack cuz they come in droves and wrapped the building in three lanes of car through drive thru. Try avoid rush hour lunch if you could. Other than that I'm addicted to their chicken nuggets with Polynesian sauce . read more

Always have been a fan of Chick-Fil-A but just don't eat here very often. Stopped by the drive thru last week and grabbed a spicy chicken sandwich, fries & Mello Yello. Any place that serves up Mello Yello gets an extra star from me. Ha! The sandwich was crispy but not as spicy as I'd like. What I normally get is the regular sandwich and add hot sauce to give it that kick. Might have to do that next time. If there was one thing bad to say about this place in general is I'm not a big fan of waffle fries. I'm just not. The service is always over the top friendly. I like that. There are plenty of other fast food places where the employees just don't care to be there. This place is different and I mean that for all Chick-Fil-A's. read more