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    Chick-fil-A

    2.6 (62 reviews)
    Open 6:30 am - 10:00 pm
    Updated 1 month ago

    Chick-fil-A Photos

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    CHICK-FIL-A ATMOSPHERE

    What's the vibe?
    Outdoor seating
    Dogs allowed

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    Zesty Apple Cider Vinaigrette and Avocado Lime Ranch Dressing
    A'Lexus Y.

    Yelp Review - Chick-fil-A My family and I have frequented this Chick-fil-A location far too many times to count. We did so with the reasonable expectation of wholesome food, consistent service, and customer care--standards that Chick-fil-A publicly promotes as core to its brand. Unfortunately, despite repeated visits, the service experience remained consistently subpar. As a family of vegetarians, our orders were always straightforward and limited to menu staples: lemonades, fries, shakes, fruit, salads, macaroni and cheese, kale crunch, berry parfaits, kids' items, and, of course, the well-known sauces. On occasion, we also purchased chicken sandwiches as a treat for our dog. Despite the simplicity of these orders, errors were frequent. To minimize issues, I often ordered through the app to conserve time and energy; however, this did not prevent mistakes and, in many cases, added to the frustration. During one visit, while my family was dining, an employee repeatedly approached our table--six or more times--asking if we were "doing okay" and attempting to initiate conversation while we were actively eating and spending private family time. I eventually had to assert a firm but respectful boundary, asking to be left alone. On a separate occasion, this same employee later admitted that he felt "connected to our energy" and was hoping to connect with us personally. While I later chose to receive that disclosure with grace on a different day, the initial conduct was intrusive and crossed appropriate professional boundaries. The most serious and unacceptable incident occurred when my entire family suffered food poisoning after eating at this location, including a young child. This was not a minor inconvenience--it was a direct health consequence resulting from improper food handling and sanitation. We paid approximately $50 for that meal and were effectively poisoned. No financial compensation was offered. No meaningful customer care was provided. No accountability was taken. This constitutes a serious failure to meet basic health and safety standards. Despite these issues being brought to attention, management failed to address the situation adequately. The lack of response, remediation, or concern reflects a broader leadership problem. This establishment could do better and should do better, but that change must begin with competent management. As it stands, the team appears poorly supervised and insufficiently trained, with little regard for professionalism or customer safety. The only positive note worth acknowledging is that the store itself was often visibly clean, largely due to one particular employee who appeared to genuinely care about sanitation and upkeep. In summary, repeated service failures, inappropriate employee conduct, a confirmed food-borne illness affecting an entire family--including a child--and the complete absence of compensation or corrective action make this experience not just disappointing, but unacceptable.

    Jose A.

    The food was amazing and quick. The place was clean. The service was nice and kind. I highly recommend for a quick bite.

    Breakfast bowl to-go.
    Lisa W.

    What a fabulous fast food option for Missoula! This location just recently opened up, and although the drive-thru lines have been so full that they have been wrapping around the parking lot and into the street, their food is delicious and worth waiting for. I have been through here three times now and each time the food has been fresh, hot, and delicious. This morning I did ask for no hashbrowns and was given them anyways in my order, but that's not a huge deal to me. I just gave them to my daughter. The breakfast bowl I ate this morning is what will keep me coming back. The location is very convenient and is easy to get to which is an added plus for me. The staff has all been very friendly which I appreciate. I'm hoping the novelty wears off soon so that the lines move faster, but they are open for business inside so that is also an option. I definitely recommend!

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    2 years ago

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    2 years ago

    Clean bathrooms, great customer service and awesome expected good quality food. Will definitely be back again.

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    4 years ago

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    3 years ago

    Slower than molasses... i don't know what the staff is or isn't doing but it's not working! Crowded is an understatement

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    3 years ago

    What a great addition to our limited food options in Missoula. Always loved the food and the service is normally very good.

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    4 years ago

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    Page 2 of 2

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    Review Highlights - Chick-fil-A

    Jacob went above and beyond to greet each individual and learn their name.

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    Popeyes Louisiana Kitchen

    Popeyes Louisiana Kitchen

    1.6
    (119 reviews)
    1.2 mi
    $

    Yelp Review - Popeyes Louisiana Kitchen…read more Upon arrival, there was an active altercation between an employee and management. The confrontation appeared to involve alleged mistreatment of the employee and included a slew of profanity and heated back-and-forth exchanges. This took place between the drive-thru and the parking lot, making it unsafe to proceed. We backed into a parking spot and waited for the situation to de-escalate, which took approximately twenty minutes. After getting back in line, it took about forty-five minutes for my family and me to reach the drive-thru window. There wasn't a particularly long line, yet the wait time was excessive. We remained patient throughout. When placing our order, there was clear and repeated miscommunication from the employees. For example, we would say, "Hello, I'd like to order two sides of macaroni and cheese," and the response would be something entirely unrelated, such as, "Okay, I have you down for a cup of Sprite." Unfortunately, this level of inaccuracy continued throughout the ordering process. Once we finally reached the window, the employees went back and forth trying to determine whether our order was even ready, despite the extensive wait. We were then asked to pull forward and were told they would bring the order out shortly. I set a timer, and it took an entire additional hour before they came out with our food. When they did, we discovered that our drinks had been forgotten, which required another twenty minutes of waiting. By this point, everyone was completely exhausted. The kids were understandably frustrated, as what should have been a quick fast-food stop turned into an experience marked by extreme delays and poor service. After the employee left, we carefully rechecked our order because we had already waited so long and spent over $50, only to still find items missing. Overall, it was an unacceptable and unforgettable experience. As for the ambiance, we did not go inside the restaurant, but the parking lot itself was noticeably unclean and could have benefited from trash removal and power washing. The entire experience was overwhelming and unnecessarily stressful. Management and staff clearly need immediate training and restructuring on how to operate a business professionally and efficiently. The one positive note I can share is that the food was hot and tasted fresh.

    So happy we stopped here.Excellent friendly service, fast and within 10 min. It was ready and…read moreexactly what we ordered. Counter person even complimented me, he was so nice. The establishment was clean. Thank you!.....

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    House Of Elk

    House Of Elk

    4.9
    (7 reviews)
    2.3 mi

    While working out of town, I looked up Bahn Mi in Missoula. Two options were provided, and I've…read morealready been to the Vietnam house. I took the time to look for this little gem located in the basement underneath of an insurance firm. They were set up only for pick up and delivery, however don't let this obstacle fool you. This food is a 10 out of 10. Burt the owner and his wife put out an amazing meal consisting of beef short rib pho, spring rolls, and eggrolls, along with a crispy bahn mi sandwich. I took my Score to the local McCormick Park, watching wildlife and families enjoy themselves on this quiet Saturday evening. If ever in Missoula or if you're a local do not miss your opportunity to try something locally majestic.

    Delicious food. I ordered online, it was ready on time. Take out only. Go down the ramp at the back…read moreof the building. Go through the door into a small "waiting room." Open the door on the far left to find your take out order on a rack next to the stove. There were half a dozen people waiting for their orders when I got there at around 6:30 on a Saturday night. It's not a comfortable waiting area, glad I ordered ahead. Once this place moves past hidden gem status, it might be a long wait! My family tried the Pad Thai, Banh Mi, Laab with chicken wings, and spring rolls. All delicious, and a little different (in a good way) than what you'll find elsewhere in town. I hope they'll eventually expand into a larger space!

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    Cracker Barrel Old Country Store

    Cracker Barrel Old Country Store

    3.5
    (180 reviews)
    1.7 mi
    $$

    Took my daughter here for the first time. I remember loving Cracker Barrel stops as a kid…read more She found cool things in the store and it was fun looking around. She got a Bluetooth speaker that looked like a cassette tape and I got a Gilmore Girls coffee mug. We got a table quickly next to a window which was really nice. Our server, I forget her name but she was pregnant, was wonderful! I'm doling a star because the quality of food was abysmal. My daughter loved her cocoa, and her pancakes. She's a VERY picky eater, so I'm really happy about this. But my food was dry, flavorless, and unappetizing. The "green beans" specifically were just disgusting. They were basically liquid. I couldn't even pick them up with a fork. I would guess they were canned and/or sat in a pot for 30 hours...

    July 25,2026 9 pm I have been a customer for nearly 20…read moreyears, every time I visit missoula, I eat at cracker barrel. since they changed the image and menus, I alway believed that they would not fix was is good.... was I wrong....ordered chicken and dumplings for dinner with baby carrots, and coleslaw. When the plate arrived, there was only 3 small pieces of chicken buried in a pile of what was supposed to be dumplings. the dumplings had the consistency of household paste.... they stuck to the fork, my mouth and my teeth. I ordered a side of bacon....instead of the normal 4 slices of thick, crunchy bacon, I got 3 slices of limp mostly fat and greasy bacon. This has totally made me decide that cracker barrel has lost it's mojo and is a disappointment to the industry.

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    Decorations
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    Pot pie.
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    Chick-fil-A - hotdogs - Updated August 2026

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