It's been a long time since I last had Chick-fil-A. What always impressed me most is their sandwich -- compared to other American fast-food burger places, the flavor feels more friendly to Asian taste buds. This time, they launched the Classic Cup sandwich meal, with a chance to win a Golden Cup for a year of free sandwiches. One thing I really like is that through the app, you can add tomato slices and lettuce. In my opinion, a good sandwich definitely needs some veggies to balance the flavors. I chose their signature waffle chips this time, and surprisingly, they were really crispy and tasty. For the drink, I went with the Sunshine -- a mix of lemonade and iced tea -- which was quite refreshing and unique. Sadly, I still got the regular cup, not the golden one But overall, it was a satisfying meal. read more

Chick-fil-A - Fast Food Near Me - Norcross, Georgia

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Lack of ingredients! I had to add my own cheese and bacon to my salad. I shouldn't have to do that for a $13 salad. This is the 2nd time this month I've had an issue with my salad. read more

Chick-fil-A - Cobb salad - Fast Food Near Me - Norcross, Georgia

Come here if you want a salt lick. I hadn't been here in years. I'll never return. Whoever is in charge of the fries needs to have his or her mouth propped open while someone pours a box of Morton's down their throat! This is the equivalent of what I experienced last night when I drove away with my combo meal. The fries were coated at least 5 times over the recommended daily salt intake! There was so much salt that my mouth burned. It was straight sodium, industrial strength, stronger than any salt you'd find in your pantry. This restaurant earns the distinction of providing the saltiest fries I have EVER had in my LIFE! Hands down, no questions asked. I immediately called the restaurant as I was on the interstate. The mgr agreed that a replacement meal was appropriate. When I returned the next day, I was served another batch of salty fries-- not as ungodly as the first batch, but these were STILL bad. I looped around the drive-thru again and asked for NO SALT FRIES. I was given a fresh, unsalted batch, which proved that Heavy Handed Henry (or Henrietta) is either visually impaired, clumsy, doesn't know what salt is, or has damaged taste buds! I certainly hope that I am not the only person to have complained about fries that taste like they were soaked in saltwater for 20 years. Anyone who patronizes this Jimmy Carter location (haven't experienced this at other locations) needs to get their blood pressure checked. Stat! read more

One thing about it two things for sure this Chick-fil-A line is always gonna be long but it kind of moves pretty fast. I guess they're used to the rush-hour crew being the fact that when you come off of the highway, you could spot this Chick-fil-A right away. Just like any typical Chick-fil-A, the service is great lots of young high school kids read more

Chick-fil-A - Waiting in line - Fast Food Near Me - Norcross, Georgia

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me and my family went in around 12 pm to eat lunch and we decided to dine in and as soon as we walked in we saw a a bunch of kids goofing around while waiting in line which is fine they weren't rlly bothering me but they were contributing to the chaos inside , the children were later getting yelled at by a older woman who seem to be a customer just trying to get their food , they were sitting on top of the rails and yelling , which is completely understandable, we ordered our food and we chose to dine in but later regretted that decision... Ordering our food was fine but the amount of chaos made it difficult for the cashier to even hear me!! we later get our receipt and decide to try and look for a seat , when i tell you there were ZERO seats we tried looking around the entire restaurant, we even saw a gentleman with their BUTTOCK COMPLETELY OUT!!! which is completely inappropriate , it looked like a complete ZOO , when we got our food we kindly asked for a bag because we decided to eat in our car where we each got our OWN seats and didn't have to eat around ANIMALS. read more

Typical chick-fil-a experience. The food was very good. I ordered on the app and they delivered it to my table. Very quick service! It's your typical cfa building. It was clean and orderly. read more

The first time I ever been to a Chick-fil-A and they forgot to put sauce in the bag. The fries were very salty I didn't even know they put salt on their fries fr like that until this day. I don't know everything was just nasty lol but the service was fast and it's Chick-fil-A so I can't give them too bad of a rating maybe was just a bad day or maybe Chick-fil-A has fell off. it's been in a min since the last time I've been. read more

I can always count on the service to be good at this location. I love that they have a separate line for mobile orders!

Ordered a veggie wrap meal and tried the mango passion tea and it was super refreshing. I was pleasantly surprised with it and wish I could add it to my usual order every time! Quick service and friendly workers! read more

I ordered breakfast for delivery around 9:40 and didn't get a single notification about anything till 10:45 saying that they couldn't fill my order because it was past breakfast. I tried calling and got sent straight to voicemail, waited a little longer and proceeded to call again just to be hung up on with being told nothing could be done about it read more

This was a drive thru order and when I say it was crazy, it was. My son placed the order, had the lady repeat the order, and it was still incorrect when we received it. It's 3 lanes. 1 and 2 is for pick up and the third lane is if your order isn't ready, you have to drive around again to pick it up. Never, have I experienced this drive thru hassle and don't want too. They gave us the rest of our order, and the lines were extremely long when we left. I'll leave my son with visiting here again. It's too crowded, and the employees who are all outside taking orders, and passing the food to employees to pass out to consumers aren't accurate. The manager need to talk to the employees and maybe train them a bit more on accuracy. This is the first chick fil a that isn't accurate on their orders. They are trying to get the lines moving, but the orders aren't filled correctly. read more

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I've only been to three Chick-Fil-A locations that I can recall - one in New Jersey, one in Greenville, South Carolina, and the one at the ATL airport. All experiences were good. I remember trying the original chicken sandwich, nuggets, waffle fries, and original lemonade. Beyond those items, I haven't really explored the menu much. I believe they are just adding a location to the island of Maui or will be soon, but with them all around me here in Georgia I won't really need to try the one back home. I recently decided to try the Jimmy Carter location and see how some of their other menu items were. I got the 8pc grilled nuggets, kale crunch instead of fries, and a diet lemonade. I like that they offer lower carb alternatives still as some places have nixed these kinds of items to simplify ordering during the pandemic. I got Polynesian and Chick-Fil-A sauce on the side. I'm not sure why they call it "Polynesian" sauce, as it doesn't really remind me of home. It tastes good though. I'm guessing there's pineapple or some kind of other tropical fruit in the mix to give it it's sweetness and name. The ordering and pick-up is super organized thru three different drive-thru lanes at this location: Two different lines to order - where they have workers outside to collect payment and your order immediately. Then, when you drive around to the window you just pick up your food. Lane three is used for exiting, since it's only a one way around the building. Everyone was wearing masks and keeping up with the social distancing which was good to see. Overall, I really enjoyed my nuggets and kale crunch. I like that the nuggets were still tender and flavorful without the breading. The kale crunch reminds me a lot of this one salad mix from Costco. I think it had broccoli and dried cranberries in some sort of slaw with nuts. This was very similar in flavor and texture. Next time I would just order extra kale and the twelve pc nuggets, since everything was so good. The lemonade for diet tasted just as good as the sugary version too. I would get that again too. Five stars for the service and food; I'll be back. read more

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Came through the drive thru on a Saturday around 5pm. My order had no napkins, no condiments, not even a straw. The food was also cold.

This is the absolute worst Chick-fil-A that I have ever been to. Unfortunately, it's the one closest to my office. The people "directing" traffic have no clue what they're doing and they create absolute chaos on a daily freaking basis. Took 10 minutes to pick up a cup of yogurt this morning. YOGURT. They had me move "because there are people behind you waiting on food." Uh, yeah, I'm waiting on food, too. Is yogurt not food? *UPDATE* just sat down at my desk, pulled the orange juice out of the bag and the SECURITY STICKER ISNT EVEN ON THE BOTTLE?!?! They don't allow you to order ahead and get curbside service anymore, but that doesn't really matter because they sucked at that, too. 15+ minutes to pick up a salad that I had ordered ahead, more than once. Earlier this week I had to circle the building 3 times before they'd give me my pre-ordered salad. As efficient and friendly as most Chick-fil-A's are, it's extra evident that these people have no clue what they're doing. It's well worth it to drive a little off your route to avoid this disaster of a "fast food" restaurant. read more

Chick-fil-A - Broken seal?!?!?!?!! - Fast Food Near Me - Norcross, Georgia

They have great customer service and move very efficient with their drive thru lines. The food is always fresh! Update: During the pandemic Chickfila is really doing an awesome job with the flow of their drive thru line since we're not able to go inside. They have a good strategy on how the line should move and how they bring out your food. read more

Chick-fil-A - Chicken Sandwich - Fast Food Near Me - Norcross, Georgia

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Nothing wrong with the food but given COVID, things are a bit off especially with traffic. It is constantly packed with cars trying to understand how use their drive through. To be honest, I feel like a number when I order since they just try to speed up the line. Small things like "my pleasure" are things of the past. read more

Chick-fil-A - Chicken Nuggets 30 count - Fast Food Near Me - Norcross, Georgia

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It's fast and relaxing no stress. Fast simple just get it an go. I need to know why it's not this simple with other drive thru always come here always happy read more

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So they've attempted to yet again change the drive thru process to take down the lines from being wrapped around. The problem with this is they moved the staff to the other side of the drive they with no signage. I was literally stuck behind a lady for 5 minutes who didn't know and waited at the drive thru window for someone to take her order. Meanwhile the other lines is moving so now all of us are impatiently stuck because Chick-fil-A couldn't put signage up to let the customers know. This is too busy of a location to be this poor in communication. Quality is down and thought I would never say that for a Chick-fil-A. Also give us the ability to leave the line when we don't wanna suffer in a poorly organized line. If I haven't ordered yet I should be able to leave and not starve waiting to place a order. Thanks! read more

Chick-fil-A - Cobb salad no tomatoes but has tomatoes - Fast Food Near Me - Norcross, Georgia

Took forever and 2 different people to complete order process. Ordered one strawberry and one chocolate sundae for dessert. Got home with 2 MILKSHAKES. The chocolate shake tasted like straight chocolate syrup. The strawberry shake makes a great trashcan liner. If you don't have an item say so. I WASTED $9.52, time, gas and got no help from Jacob when I called to complain. NEVER AGAIN! You lost a customer! read more

Imagine waiting in this long line, just to get home to eat your chicken tenders and there's NO SAUCE. Smh I had to eat my food with ketchup!!! Never again! read more

Chick-fil-A - Chick-fil-A- Nuggets Meal - Fast Food Near Me - Norcross, Georgia

This is your typical Chick-fil-A with the full Chick-fil-A amenities and service. I've been to this location a few times, but I had to go out of my way to review this store after I noticed that they offered a 30 nugget meal option. My friend and I decided to split this, since it was pretty cheap. I have no clue whether there were really 30 nuggets in this ridiculously large container of nuggets. But they were their usual delicious selves. Traffic getting here sucks, since it's on the infamous Jimmy Carter, right in front of Hong Kong Supermarket. I wouldn't come here during peak traffic hours, or at all, unless I were in the area. read more

Chick-fil-A - 30 nuggets - Fast Food Near Me - Norcross, Georgia

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Services was terrible and super slow. The lady taking my order got my order wrong and then I pulled up they forgot Items in my order. Take a longer drive and go to literally any other Chick-fil-A. read more

This is the worst Chick fil a ever in history. From the managers to employees working outside. No manners at all. I was wondering why I never stop at this location and now I remember. These people INCLUDING THE MANAGER needs to be retrained or fired. Slow, rude and no professionalism at all. read more

Sweet tea not sweet at all. And this is the second time they didn't give me my condiments and I mentioned honey twice and it literally says no condiment on my receipt. Couldn't enjoy my breakfast at all...not even my drink. read more

I come to this location at least 3 times out the week on my 30 minutes lunch break and they are always polite and helpful. Even though the traffic is heavy I always receive my food on good timing! Keep up the great work you guys! read more

Top Tier! You can tell that this place has great structure and attitude. It was very welcoming from the people to the aura in this building, whether you are grabbing on the go or just want to stop in and eat for a lil bit. Food is always hot and fresh! Enjoy it every time. Shout out to Jacob and Chug! And If you guys happen to have Brian help you, treat him well - GREAT people. read more

I finally went in to order a LARGE to-go order for some friends and co-workers. The staff was uniformed and very welcoming. Seriously, all smiles. They must've been on that Chik Fil A sauce or something. My server was awesome. She pretty much packed everything for me so I can carry it all out to my car. She even repeated my LARGE order to make sure everything was correct. No complaints. Kudos! read more

I'm completely aggravated that I gave a young man my order and he was not paying any attention. I ordered a small black coffee. I think he responded "a coffee frosty". I said no a black coffee and then he asked if I wanted cream and sugar. I said no just a black coffeee. The young man is Asian he speaks English perfectly but was not paying this least bit of attention but what actually infuriated me is that after I gave him $2 for the coffee he asked me if I wanted my change. If you're going to ask fof my change that's called begging and I don't tip someone who can't give me the attention I deserve as a customer. I give three stars because I've been there before. I expect to get hustled for my change by the homeless panhandlers in the area but I expect a higher standard from Chick fil A read more

Probably my one of my favorite Chick-fil-A's! We went when they weren't very busy but the service was very quick and the whole place was very clean! The food was good as usual and the fries tasted especially fresh! I love that they have 2 separate condiment stations and even complimentary mouthwash in the restrooms with hand sanitizer on the wall (like every restaurant should)! read more

My husband spoke of his experience at the Norcross Chick-fil-A went through the drive thru today and requested that his order be made fresh. He was told that that would not be possible, since all of the orders are considered fresh. Unfortunately, that was not the case. The meal, both the fries and sandwich, were cold and nothing close to fresh. When I called the restaurant on this behalf to inform them of his experience, I spoke with a manager by the name of Mary, who confirmed that the store does not take requests for fresh orders. I explained that my husband was forced to eat the meal, as he had purchased the meal at his lunch time and needed to return to work. Instead of receiving an immediate apology and offering to make the matter right, Mary said she would have had to have inspected the sandwich for herself; in other words, my husband's opinion wouldn't count. I told her my intension was to write a review and call the corporate office to tell about the experience. Missing another opportunity to quickly make things right, Mary places me on hold for another minute, then returned to say that if my husband brought in his receipt, in the same week (which was not possible, as he had plans for lunch the next two days), he would be given another sandwich. I explained it was not just the sandwich and expressed how the quality of the famous Chick-fil-A seemed to be no better than any of the other fast food chains now. I then again mentioned calling the corporate office and she said if that is what I wanted to do, that would be fine. Very disappointed with the food and service. read more

I don't know what has happened here. I used to be able To pull in, order, and get my food in a decent time. Well now after all the renovations and new faces they have hired this has become the worst place to get food from. Customer service is ASS! These people make Chik Fila look really bad. I've been by for breakfast twice in the past week and each time I come I've been told to drive around because my Food isn't ready. Drive around where? Have y'all not seen your own parking lot. Today I just had to ask for my Money back. 20 minutes waiting in line to be told to drive around is crazy! Now I'm late for work and God only knows how the people behind me felt if they already had they food and was just waiting to pull out because I hadn't gotten mine!!! UGH y'all done pissed me off today. read more

This review is based ONLY on THIS location. I've gone three times and had terrible service twice. I've contacted Chick-fil-A Cares and it took the manager nearly a month to get back to me. And he only got back about one situation. Just drive the extra five miles and go to a different location. This one is a disappointment! Employees playing in parking lot. One complaining about customers coming into his lane and ordered the other to move them to her lane. Then he played and chatted with his friend in the car in front of us for at least 3 minutes while the other lane was moving and we waited. When we got to the window he rang up our entire order wrong, so we had to wait for that to be corrected. Next visit, when I got to the window the girl standing outside the window handing the food over was on her phone texting and talking to others inside the restaurant. Then as I sat there waiting for my drink and sauces she turns to me and says "you need somethin' else" These employees are rude and haven't been trained the Chick-fil-A way read more

I picked a mobile order up through the drive-thru and headed home. When I arrived home and opened my food, I noticed there was a bite taken out of the sandwich. I was in complete disgust to the point that I threw up. Additionally, there was melted cheese on it although I did not order cheese on the sandwich. I called the store, and the employee was very rude. When I described the situation to the employee, she acted like she couldn't hear me. It seemed like she acted like she couldn't understand me as if I don't speak English although I am a fluent English speaking American. Finally, she handed the phone to the manager. She was also not much help because she said she couldn't do anything unless I bring the sandwich back to the store. It was a huge inconvenience that I was already home and had to drive all the way back to their store. Once I got to the store, the manager gave me a refund and a replacement sandwich. Additionally, the manager told me she was in complete shock and had no words to resolve this matter. It was very disappointing and unprofessional. As a customer who frequently orders from Chick-Fil-A and goes to this location weekly, I am very disappointed and sad to experience such unpleasant quality and service. read more

Chick-fil-A - Employees served me a bitten sandwich. - Fast Food Near Me - Norcross, Georgia

A one star based on constant BAD service. This location does not represent the service I am use to at other locations I've been to throughout the US. It doesn't seem like the employees are trained properly - quite unprofessional if you ask me. On top of that, they constantly forget to put things in the bag or get my order wrong. Just last week, they didn't give us straws and we noticed after we drove off. And guess what!!! They didn't fail me again tonight. I had to walk inside because they didn't put the ranch that I asked for in the bag. Maybe if the chick outside taking my order wasn't too busy fixing her hair and conversing with another employee, then maybe she would've been able to include that. I'm officially done with this location. I don't care how convenient it is. Save yourself the aggravation. As I was leaving, the drive thru girl was taking selfies outside. Nice!! read more

This review is solely based on this particular location and does not reflect whatsoever on any other Chick-fil-A experience I've had or location. I had the misfortune of interacting with Carla this evening. As I was navigating my way through the chick-fil-a drive through.. I missed the cones and intercepted myself back in lane. Now this was close to closing time so there were no other cars near by. Instead of Carla being polite and explain to me issue with the cones. she made no eye contact with me and told me I need to drive around and not do that again, as if I had intentionally missed the lane. It ruined my mode to say the least. Rude employee. Be kind. read more

The worst Chic-Fil-A in the universe!!! I never thought I'd have terrible service at a Cic-Fil-A but this one is AWFUL!!!

Been going here for over 3 years. Some things I have noticed is they are never rude here. But I was sitting at the pickup curve parking waiting for my food after placing the order on the app for 30 min and it said in the app the food is being prepared then ready then order completed like always but this time no one brought my food. I can not believe the people at the drive thru window saw me sitting there and did not check on me. I had to call one of them and tell them I'm waiting for my food to which they replied "we did not get your order but it happens sometimes so let us get you your food" after 5 minutes I was given my order. No one apologized. When I asked if I could speak to the manager, I was given a card with customer service number on it. What nonsense. read more

Chick-fil-A - Curb side - Fast Food Near Me - Norcross, Georgia

When you conclude any transaction, there should be a proper "thank you,goodbye" or something- there was none of that. I sat for about a good minute or two after the attendant handed me my food in the drive thru. I had to ask if that was it. She turned, said yes, then turned back. ....that's all. Didn't give me enough straws, didn't put the right cheese on my sandwich... Might as well go to McDonald's- going to get the same kind of service. Done with this location. read more

The service at this chick fil a SUCKS. It literally took almost 15 minutes for a wrap and a side salad..what type of order are they lacking?? I have never had to wait this long at chick fil a for anything!! Order was placed via the app for inside pickup smh read more

I went to chick fil a at this Jimmy Carter location at 8:30 pm Saturday and ordered via my phone. I came in and saw they are not that busy, so I patiently waited inside at the pick up sign, but after waited for about 20 minutes, I asked one of the employee and she pressed the monitor and told me that she put my order. After 20 minutes, she just pressed the monitor and told me that she put my order through ??? Then I waited another 8 minutes, so total I waited almost 30 minutes for mobile order through my phone. Also, nobody asked me if I need anything, nobody said sorry for waiting almost 30 minutes, and nobody said thank you after gave me the order. This is the worst chick fil a location that I ever visited...the service is not different than macdonald, bad service period. read more