Shoutout to Arrnie. He is one of the nicest persons I've met at a fast food restaurant. He was attentive to ALL costumers. He seems like he really loves what he does. And to all the staff too, they all seem very happy and cheerful to do their jobs. Food was pretty good. And they have an outside area to eat, it was so nice and refreshing. read more

Wrong order received and no one would own up and take responsibility. Another fast food joint not worth my patronage.

Service was just absolutely top notch! It was a clean store and everyone was very friendly. Chic Fil A always has excellent customer service but this time it was so great that I jumped to write a review the second I left. They're really on top of making sure you have a good experience. Mostly I noticed the manager - I didn't catch his name as I was leaving unfortunately but he wears glasses - was very helpful and kind. He even gave me a coupon for a free dessert. Their food by the way is always delicious. Stop by if you're craving chicken! read more

I started to like chick fil a more and more. This is probably the 3rd time I had chick fil a in a week. I always wanted to try all their menu food items after first visit. I came into this facility and like what I always like to do since I'm a restaurant manager, I observed when I walked in. Look around pretending I'm the ceo of chick fil a. This place has good friendly staffs, it's at 10:35pm and still see their energy showing and associates hugging showing teamwork and synergy. I proceed to order something I haven't try yet. Which is this grill nuggets!! Mmmm.. so yummy.. this #6 combo comes with fries that tasted different than mcdondon or Innnnnnnout whatever burger is all about... or habits or boooger king. It's different!! Dip into this amazing sweet & spicy siracha sauce that no other restaurant has had so far. Close my eyes and let the taste sink in. Damn!! That's it!!! Then this grill nuggets I opened up like the picture, looks kinda wack with some charcoal burnt blacks marks that might cause cancer, but it's called "Grill" nuggets so they have to make those marks. So whatever, let me try one piece without sauce and taste that original flavor. God damn!! That juiciness and tender is so fxxxing good. I picked up 2nd piece and try again. Cuz I doubted that is cuz I'm hungry. But wait... Yes , it is fuxxxjng good, I slapped myself for order 8 PCs instead of 12. That nuggest melted into my mouth, went down to the throat and that after taste of juicy and bbq odor stays there. Just right on the dot. Then I quickly had it all gone like within a min, and no more nuggets to eat so I have this drink. I ordered sweet tea, but I sucked it up from straw and the sourness of lemonade came in all of a sudden. My sweet tea is not sweet lol but it's perfectly got rid of that oily feel inside my mouse and my thirst is gone with that sourness. I think this is better than sweet tea. So I'm glad I have what I had. But yeah, this chick fil a is amazing. Let me try more chicks next time. I meant chicks fil a read more

Chick-fil-A - Fast Food Near Me - Pasadena, California

Missing order twice! ! It make me feel dispirited when I discovered after drive 20 minutes home. It's unbelievable that I only ordered twice in this month and they missed my order twice! That means customers have 100% chances to miss their orders here! I think the management should be aware for this, because I never had missing orders before. read more

Once we first ordered we requested an extra ranch which we had no problem paying extra for, we then pulled up to the window to receive our food and we noticed the ranch was not in the bag so when we asked about it the lady at the window asked the employee did he put it in there and he said yes, she asked for the bag so she could see if we actually ordered an extra ranch and when we received it she then asked for the bag AGAIN. After we pulled off and I started eating my food i noticed it was a HAIR in my food, this was strange to me because the hair is NOT my hair texture and after all we had to go through to get my ranch finding a hair in my food REALLY upset me. read more

Chick-fil-A - A hair in my Cobb Salad. - Fast Food Near Me - Pasadena, California

Every time I have come to this location, I have never had a bad experience. I have come here plenty of times throughout the years and they never disappoint. The service is always consistent and kind, while the food is delicious. When I go to the drive-thru the staff is great and the service is very fast. There is a mini parking lot right behind it, which I have never had an issue with. The ambiance is always very relaxed and seems like a lot of PCC students at this location as it is right across. read more

Best place ever. Wonderful service and even better food! Personally recommend the spicy chicken sandwich with chick-fa-la sauce

The best service! 2 drive-thru lanes. Clearance of 9 ft My go-to order - spicy chicken deluxe and side of waffle fries with Polynesian sauce read more

Give this manager a raise Unfortunately I can't remember his name, but he was just the nicest! Came here with my family, a day after getting married, and to celebrate my nephew graduating. The manager gave us such great customer service and he was so joyous! That's exactly what we need in life. So thank you so much for making our night special. And the food was very good read more

Love chick-fil-a, love their food, love their customer service. Both Adaobi, Katherine & Arnie are wonderful people and so glad I get to work with them for different events! read more

Got addicted to their deluxe chicken sandwich. The system was not syncing right with the online ordering system once. So I now ordered at the counter. They have marked off areas for their customers in the food court, but probably still need more tables for busy hours. Food quality is always food at every branch. Their signature sauce is perfect with fried chicken. read more

The food the service and the hospitality was actually insane. The amount of friendliness and willingness to help and support customers was actually awesome. I don't think I've ever been so happy in a fast food place like I was here. If I could rate it higher than 5 stars I would. Everyone should come try it out. Even when something in our order had been messed up, they were so friendly and instantly went to help and fix the problem with no hassle whatsoever. We didn't even need to go to them, they came to us before we had time to go ask. Will definitely come back here. P.s everything was extremely well maintained and clean and felt very comfortable. P.s.s the worker Arnie was one of the nicest people I have met and should be recognized for his hard work and extremely friendly personality and attitude towards other people. This man deserves a big raise! read more

I like the taste of their food. always delicious. Service at this location has also always been very nice. And the dining area is spacious and clean, same outdoors. Only issue: The prices are out of whack. The small wrap for $13. Three pieces of small-sized chicken strips for like $9. The food to price ratio is just totally off and makes no sense anymore, unfortunately. read more

I don't understand why people boycott Chik Fil A. Its a well run and managed business. They give their workers Sundays off to be with their families and offer scholarships to their workers. It's always clean and the restrooms are immaculate. Not to mention the food and beverages. Don't force your own politics on the hard working employees of Chik Fil A. read more

Whoever I just spoke to on the phone was 1) no help whatsoever and 2) honestly quite rude. I door dashed food and an entree was missing so I called to see if it was at the store so I could pick it up (which defeats the whole purpose of door dashing) and she said she didn't see a sandwich anywhere and that I have to handle it through DoorDash. She had a nonchalant attitude throughout the conversation and when she told me she couldn't help me, I sighed and said, "alright" and she just says, "yeah" very rudely and hung up on me. I don't know if I'll be returning to this location after that experience, which is unfortunate because I frequent this location now that I moved here and it's close by but I do NOT like how this situation was handled. What a disappointing worker and experience. read more

Great CFA location that's close enough to LA. The drive thru/adjacent road/getting into the parking lot situation is a mess but that's typical. I decided to dine it on a Saturday afternoon and there were several parking spaces available. Service was excellent even with the person working still getting on the job training. My food (a #1) , including the waffle fries, were piping hot which is not always the case when coming to CFA so that made me like this location even more. The inside is super spacious and clean and the employees are all very friendly. Wouldn't definitely recommend this location! read more

I go to this chick-fil-a quite often as a student of the city college next door and I have got to say it is the best one I have ever been to. The customer service is always phenomenal and the workers and some of the kindest people I have ever met! Today they even handed out free samples of their new pineapple dragonfruit lemonade, and a little bit later the sweets employee named Rebecca came by and offered us another version that was half sprite and it was even more delicious! I can't recommend this chick-fil-a enough! read more

This chick fil-a never ever gets your order correct. It's terrible. I will never come back here. Good thing is that everyone knows this location won't get your order right, so people have stopped coming here and it's not that busy. But they'll screw your order up royally. Every. Time. read more

Came in here around 9 am to pick up some breakfast sandwiches. Very busy inside with a lot of employees attending to the drive through orders. Oddly enough, though, why only 1 person working the registers? Had to wait 15 minutes to get my order in. This is supposed to be fast food, not slow food! Also, traffic going through the adjacent street (bonnie ave.) is ridiculous during lunch hour. Cars just hog up the turn lane and the through traffic just to wait in line for food, which honestly is not worth waiting in line for 15 minutes. Come on! read more

My biggest issue is that this is the only chik-fil-a location that I have ever been to that does not do "well done" fries. My fries are always soggy/soft when I go here so this is a big problem for me. They really should start incorporating a crispy fry option (like every other location) or actually cook their fries better. read more

Been coming here for years , love the food and service is always fast . Can I be a little busy during school hours but that's normal . Other than that great spot ! read more

Crowded around lunch, especially on weekdays because the city college is right next door. However, service at Chick-fil-A is always fast and always friendly, which I appreciate. Ordered the deluxe sandwich and medium waffle fries. The sandwich came out and I was satisfied with everything except the cheese, which lay on top of the chicken as a cold, unmelted slice. The chicken was juicy and soft, not stringy or chewy at all, and the little batter bits on the end were nice and crunchy. The buns, tomatoes, lettuce, and pickles were all fine, nothing out of the ordinary. Their fries are my favorite because the quality is always consistent. The fries are lightly salted and crispy. They are never overfried, greasy, or dry/hard. read more

Chick-fil-A - Fast Food Near Me - Pasadena, California

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I've haven't frequented Chick-fil-A's around the world, but at least this location really looked for certain service-minded people, and has them well-trained.  Kudos.  "My pleasure" and "Have a nice day" are the sentiments and salutations from the staff.  Almost sickening of how nice the young workers are (but a model for others in the service industry).   I ordered the 4 count/strip meal with wedge fries and a large soda.  Sauces are aplenty, and you can order as many kinds as you want.  The chicken had a tasty batter, light, seasoned just right, and were perfectly cooked.  When one's biggest issue is that the wedge fries were too large to dip into the ketchup, but hey, there pretty good regardless. In this category, it's certainly one of the best around.  It's fast / proficient.  After you order, the staff brings out your order, brings you more ketchup or sauces, refills your drinks -- that's more than a fast food experience. Location: 1700 E Colorado Blvd, Pasadena =================================== Not my favorite part of Pasadena, but in this case, perfect as it's only a bit off the 134 fwy as I was just passing thru. It seems like a well-kept newer location with 6 (or more!) nicer than heck order takers in the drive-thru, collecting the dough and delivering the goods in a jiffy. The tenders are always good, but on this day from this location, wow...REALLY good. Perhaps, best I've ever had. read more

The customer service was phenomenal!! The manager was super warm and kind. This day was my brothers birthday and made it even better!! The manager has everyone in the seating area inside sing happy birthday. Additionally, the manager and staff made sure we were all set with our food and drinks. The seating area was clean and was calm for us to enjoy while we waited for our food. read more

This is a great Chick-fil-A. Food is consistently good. The only thing better, is the service. Predominantly, high school and college kids, their professionalism is excellent. My order was not right today. They left the milkshake out, forgot to charge me so after I had to go back and get it, the young man took care of my shake by comping it and delivering it. Going above and beyond the staff seems to be having fun behind the counter, getting food for folks. The energy is great and the customers are mostly college kids. This is the Chick-fil-A to go to. read more

Chick-Fil-A has always been a step above any other fast food restaurant chain. They always had the orders correct and the employees have always been great. Unfortunately this particular restaurant seems to continue to fall short. They've forgotten my food multiple times. They've given me the incorrect drinks (only realized that when they asked if they gave me the wrong drink when I had to go back inside to tell them they forgot my fries.) They forget to give the filling sauces or forget to put in the correct ones that I asked for. Quality control has certainly declined. At least at this certain restaurant. I wish people could just complete a task correctly and take a little extra pride in their work. They don't seem to care very much when I've told them that they missed something or they gave me something incorrect. Oops our bad. That's the only accountability you get now. read more

I love Chick-fil-A!!! I mean who doesn't?!? Always greeted with smiles, orders are always right and to hear "My pleasure", how could anything ever go wrong, right? Well..today I was a little disappointed. I ordered the 8 piece nuggets and to my surprise I practically got only 5 pieces and I say practically because 3 of those pieces should have never made it to my box. I opened my box and laughed so hard to even think they would serve the pieces they did. I even took all the pieces out of the box hoping that it was a joke or and the other 3 (better pieces) were underneath the others. I had a good laugh but I was so sad at the same time to feel i was "gypped" (Look at the 3 corner pieces) Ok, when a company listens to their customers that company deserves allll the success in the world. I went back to Chick-fil-A today and ordered the same exact thing as I did the last time. To my surprise..(well, I wasn't really surprised) they fixed the issue. You don't understand how happy I was to open my box of nuggets and see exactly what I was hoping for..8 whole nuggets! read more

Chick-fil-A - Chick-Fil-A (8 piece) nuggets - Fast Food Near Me - Pasadena, California

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Well, I had a hankering for something a bit more healthish...? Lol I decided upon their grilled chicken sandwich although, someone neglected to check on my order and slipped their fried chicken sandwich into my bag. Normally I gravitate towards a grilled chicken sandwich because the breaded chicken often offers a saltier flavor with it. Plus I have always enjoyed their grilled chicken with extra lettuce and tomato because in my opinion the sandwich is fresher tasting and refreshing delightful-ness . But alas I pulled a fried chicken sandwich out of my bag and I have to say, since my gastric resection and subsequent pouch due to my stage 2 stomach cancer certain foods and especially seasonings tend to be far more intense. Therefore I really couldn't enjoy my sandwich. Although, my fries were extraordinary! Yum! read more

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This chick-fil-a is the worst! The owner was rude, dismissive, fake and condescending. They charge over $5 for the tiniest little cup of soggy kale, it's gross. And they always forget something like the sauce or salad dressing, I gave them enough chances, but I'll going to Dave's Hot chicken from now on, or in-n-out, because they have chicken now, chick-fil-a is over! read more

Service is slipping. Twice recently they left out my cookies in my Togo order. Last night they left out the Roma tomatoes from my Cobb salad. And there isnt much chicken in the chicken noodle soup! read more

Always a joy to go to the Pasadena Chick-fil-A. I normally get a Spicy Chicken Deluxe with a side of Mac & Cheese and a Cherry Coke. Always fresh and hot, juicy and delicious! Excellent service - fast and friendly. Ensuring that your experience is a good one! Clean restrooms, and a spacious lobby. Plus with WiFi and outlets, this location is ideal for studying. Drive through can get busy during lunch and dinner, which results in a long line spilling along Bonnie Ave. I recommend ordering carryout or curbside pick up. Good service, good food, and reliable. Def recommend! read more

Best chick-fil-a restaurant clean and with great customer service! Appreciate the managers great hospitality!

If I could give it 6 stars, I would! I love Chic-fil-A!! We've been ordering via door dash since COVID. The deliveries have always been consistent: sealed bags and great food. This time I ordered the Spicy Southwest Salad. The piece of chicken doesn't come cut, so I had to cut into pieces. OMG! It's soooo good! I will definitely recommend. And I ALWAYS order a lemonade. They have the best lemonade! read more

Chick-fil-A - Spicy Southwest Salad - Fast Food Near Me - Pasadena, California

Honestly, we really enjoy the food. We have never had a wrong order. Fries are sometimes a little soggy but. we still enjoy them. Kale salad is my absolute favorite with grilled nuggets. Kale is always fresh and nuggets always perfect read more

FYI, they do not have pup cups at this location but they will give a free milk bone if you request one

Let me start off by saying this... we need more Chick-fil-As! If I had to choose a favorite sandwich based fast food chain, it would have to be Chick Fil A. They typically are very clean, provide good service, and overall is a nice place to dine in. I've tried the normal chicken sandwich, waffle fries, and the grilled chicken sandwich. The last time I was here was during the E Coli out break of romaine lettuce, I wanted something with greens on it so I didn't want the normal chicken sandwich. I asked what lettuce did they use for the grilled chicken sandwich and they assured me it's some type of leafy green that is not romaine. As my sandwich came out, it was not romaine. The sandwich was delicious, the chicken was moist and there were sauces to make it your own. They also provided me a wet wipe to clean my hands, but there was also a restroom if need be. The restroom is accessed with a code which is on the receipt after you buy something, I believe this is what keeps the restrooms pretty clean. They actually provide service even though it's a fast food place, I've had my drink re-filled by the staff, the staff follows up on my meal and makes sure everything is okay, and they even take your trays away. Overall, a solid fast food restaurant with good value. read more

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They gave me someone else's order. What I don't understand, is the fact that they read my order back to me at the booth, but still couldn't get it right. The order, vehicle description and amount of items didn't match anything close to what was ordered. This place owes me $17.63 read more

Update from 4 years ago- I thought that it'd improve since then, but unfortunately nothing has changed. Workers are rude, and condescending. There has to be some serious oversight for this branch to compete with others. read more

We ordered from Chick-fil-A for catering and the service is very fast, good quality and well received by our guests. Everything is done easily online and pick up was a breeze. As usual, their employees are pleasant and easy to work with. Chick-fil-A was a great choice for catering our birthday party. read more