Horrible service, tiny portions and it's just getting worse with time. The other cfas in Knoxville are way better, this one is just horribly ran. read more

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My wife and I are never disappointed with the food or service when we visit this establishment. Plus, the prices were reasonable.

Never going back. My wife got violently ill after eating Chick-fil-A soup. I reported this to Chick-fil-A Cares and to the store itself. The store "manager" working at the time refused to give me the contact information of the franchise owner. I waited to hear back from ANYONE at CFA as they promised they would reach out to me. Crickets. "My pleasure" doesn't make up for bad product. Will not be back. read more

Service was adequate but not as friendly as it was the many other times I have been there. It's across from my gym so I stop there frequently. My normal order is a Southwest salad and a frozen Lemonade. The frozen Lemonade was good but my salad was not. The lettuce had those big chunks of iceberg core and some of it was discolored a pink hue, ick! Very dissatisfied!! read more

My daughter goes there almost every single day for either lunch or breakfast and today one of their employees hit her actual body multiple times with her car trying to get away from a situation that had just occurred where my daughter was trying to get her license plate for hitting her the first time and her husband jumping out of the car and threatening my daughter read more

Who's a Chick-fil-A lover, raise your hand!? I'm sure we all are, the customer service is always phenomenal. I always get greeted with bright smiles from every single employee. So, this is definitely my go-to fastfood restaurant when I'm on the go! I love their salads, chicken biscuit sandwich, waffle fries, chicken minis and my all time favorite sauce is the Polynesian sauce, it compliments everything. The place is always so clean, they're constantly cleaning it, wiping everything down. Always a pleasant experience! read more

so I get here and then I order my food and I asked the girl if I could pay with gift cards there and she says no. Then we get to the window to pay and she has us down to pay for two gift cards. after all that they finally figure out which order is ours. They didn't even make the food right. I doubt it was the people in the windows fault because they were just trying to figure out which order was ours, but can we please just get some people that know how to take orders? read more

My first time ever going to chick--fil-a for breakfast. Service was faster than expected given that it was so busy. My first time ever eating the chicken and biscuits and it was actually delicious! I think I'd go back and try it again. read more

First they forgot my milkshake so I had to ask for it, then I had to ask for it at the register, next they gave me the wrong flavor milkshake. They didn't give me friend his honey mustard after saying they would bring it. My friend also asked for Mac and cheese and never gave it to them in fact they never put it on the receipt so they didn't hear him say it. read more

one of the better chickfilas!! i go here frequently for lunch and they always get my order out quickly and correctly! very nice staff here aswell :) read more

Chick-fil-A - Spicy Deluxe Sandwich w no lettuce - Fast Food Near Me - Powell, Tennessee

This morning around 8:42am, I witnessed a Chick-fil-A employee chase a car down the drive thru almost past the dumpster yelling their name because they drove off and left part of their order. This is just one of the many reasons I love Chick-fil-A. Ain't no other fast food restaurant going to flag down, let alone chase down, a customer because they forgot something. Chick-fil-a, being a customer at your establishment is always MY PLEASURE. read more

PLEASE!!!! Put a menu at the front of the line!!! OR have the workers have one available. Not everyone has it memorized!

This Chick-fil-A is disappointing. I always choose the brand for good food, properly served, and clean restrooms. I ordered a chicken sandwich with extra pickles at the drive-through. When I checked my order, there were no pickles. So I had to go inside. I went to use the restroom, which is usually pristine at Chick-fil-A restaurants. This one had paper towels all over the floor, unflushed toilets, and broken off hooks to hang your purse. Someone needs to show this place some love. I'm surprised corporate is not aware. read more

I had heard about Chick-Fil-A for years, and how good their sandwich was. Driving down to Florida, we made a stop in Powell and there was a Chick-Fil-A near by, so we had to try it. I always thought people were exaggerating about how great their sandwich is. It's just a chicken sandwich, how good could it be?... I ordered the spicy chicken sandwich... all it has is a bun, butter and some pickles. I took my first bite and I was in shock at how great it was! How is this possible? It was spectacular, it really was. I don't know what they do, or how they do it, but the sandwich lives up to the hype... it is truly awesome! Can't wait to go back! read more

This is a large Chick-fil-a. There was a steady flow of customers inside and at the drive thru. The service was friendly and prompt. Our meals were delivered to our table before we could even seat ourselves!! Talk about service!! The entrees were prepared perfectly and were very tasty. The fries actually had a light crunch that made them outstanding!! All was good, the people, the food, and the facilities!! You can't go wrong here folks! Try it for yourselves!! read more

I thought this to myself the last time I went through: "Why can't other drive-thru restaurants be this easy?" Even with a line it does not take long. They have 2 lanes for taking orders. Cars move quick and don't normally sit for very long. The food I order is always prepped and fresh when we get it and the staff is always courteous when we drive around to pick it up. Napkins are always in the bag and sauces are supplied with the orders (even ketchup with fries, who knew?!?). The only quirk I would say is to be careful getting there. It's on a spot on the highway where oncoming traffic moves pretty quick. read more

Susanna added me to her prayer list when I told her I was having a bad day in the drive through. This chicfila has great employees!

Foods good, but it's way past time for management to keep the area clean of their lazy customers trash all along the back street leading to their parking lot. It's all chick-fil-A trash, clean it up! read more

Man, this place has drive through down. We had an easy experience. We were on the road and need a quick stop that yielded some good food. My whole family is always happy with the chicken, fries and sauce. My mom is particularly smitten with their ice cream. We'll keep comin' back! read more

Stopped by here right at 11:00 today to grab lunch on the go. The best thing of the meal was the drink. The nuggets and fries tasted as if they had been sitting out for hours already. Both were soggy and no flavor, also had a strip of what looked to be overcooked slice of chicken. I was hoping for the sandwich to at least be good...wrong! It was so chewy and tasted like it had been warmed up in the microwave. For it to have been only 30 minutes of serving lunch, it was quite disappointing. read more

A friend and I dined in at Emory Rd FSU in Powell TN. We used the bathroom first - very dirty. It was 5:44, store was virtually empty. We ordered two meals, looked for a table. The only clean table in the ENTIRE store was a 2-top. The floor was filthy. Four team mbrs chatted behind the front counter. Got our meal. The medium fry was brown, cold, and mealy. My friend has worked for CFA for 5 years; she said it was clear that the fries were past the 2 min hold time. Bc the store wasn't busy, no one had bothered to make new fries. I went to the counter and very politely asked "P" for a new fry. I also asked if P wouldn't mind clearing off some of the tables. I was brought a new fry, which was fine. P wiped about 3-4 tables nearby but not the whole restaurant. P returned to visiting with front-counter staff. Before leaving, my friend went to the front counter to ask for a replacement drink top. P was there w the director (black shirt), complaining that she had to replace my fry and that I asked her to wipe off some tables. The director said, "That's ridiculous." My friend was absolutely floored that a team member would complain about a guest at the front counter within earshot of other guests. When P saw her standing there, of course, her tone changed. I called the store to speak to the operator; a diff't director said the operator (Greg Jones) only allows them to text him from 9-5. Greg has not called me back, not surprising. Look at this store's Google reviews- absolutely awful. I'd rather pay as much or more money at Five Guys or Salsarita's and get better food and certainly better service. This CFA is not a good representation of the CFA brand and should be avoided until the operator takes his job seriously. read more

It's a Chick-Fil-A. The food is good. The restaurant was clean and nice. The waffle fries were okay. Not sure exactly how fresh they were, but they were decent. The staff was friendly - hard to beat southern hospitality. It's a nice change of pace. Not something I'd hit every day, but it's a great road-trip meal for the family. While I don't agree with ownership's political games, I respect that they make good food and provide it in a clean establishment. For that, we can co-exist (see how that works, guys?). read more

What can I really say? Always good and always has superb service! Consistently busy and out in seconds! Amazing! And order is always right! read more

Food was good. Too many workers standing around and the dining room was a disaster. Food all over the floor, tables not wiped down, and trash overflowing. No napkins, ketchup, or other condiments available. Had to ask. Waited a long while for food. read more

Pros: Great parking lot with plenty of space. Drive thru doesn't back up traffic flow. Lots of tables. Love being able to refill my own drink. Cons: Not sure where to order. A bit chaotic with no real line. Nobody ever checked on us. Never been to a CFA that didn't have check on customers. read more

Every time I go to this location, the heavy set blonde girl working the drive thru window is always so rude with a constant attitude. The first time I thought maybe she was just having a bad day, but the second and third time I realized that's just her. One time she handed out the wrong food to the car in front of me, and when the car realized, backed up with her guidance, and she almost let him hit my car. He would have if I hadn't honked at him. I don't think I'll be coming back to this location. No wonder they're constantly hiring new people if this is the type of person their other employees have to work with. read more

As always, staff always friendly and no matter how busy they are, they always have the food out fast and fresh. Like always, I'm always on a special diet. So for those who are health nuts, order the 12 piece grilled chicken nuggets they are packed with 38 grams of protein, 3 grams of fat and 220 calories. However, if you haven't tried their waffle fries, you're missing out. read more

This place was definitely worth stopping for. I got a 12 piece Chick-fil-A nugget with Chick-fil-A sauce and a Grilled Chicken Sandwich. It had service and took under 10 minutes to get my food. Overall a great place to stop and eat. read more

I enjoy coming to Chick-fil-A for the consistency, the friendly staff, and the grilled chicken sandwich. It is always juicy and delicious! I appreciate that the staff are cheery and seem to enjoy working there. As far as fast food restaurants go, Chick-fil-A is at the top of my list. This one was clean, and service was fast and efficient. read more

It's Chick fil A! Fast moving lines, friendly staff, and fries that are never filled up . I do love this location but everytime I want fries, I tell myself not to get them because I will be disappointed... I get them anyways. Yummy but not worth the price for the few you get. read more

For instance service is not good second for fast food food is not served FAST... Come on Chickfila pick it up

Absolutely the best fast food chain i've ever had. I'm only 14 but i've never been to a fast food restaurant that was better. Amazing food and excellent and pleasant service from the friendliest people. Reasonable prices, and the rewards system from the Chick-fil-A app can get you hundreds of free items. They have added a ton of new features since I was a kid, like curbside delivery, and paying with your phone, the rewards system on the app. 10/10 would recommend giving this place a try!!! read more

We have very few Chick-fil-As in Michigan, so it is always a treat to find one while traveling out of state. This one did not disappoint. We thought we would be waiting in line for awhile by the looks of the parking lot and the drive-thru wrapped around the building, it seemed, so my husband dropped me off so he could find a parking spot. The restaurant was busy, but there were not long lines. One cashier waived me over to take my order and was willing to wait for my husband! She was so sweet, pleasant, and patient! The food was delivered to our table in short order. It was excellent! Please, Chick-Fil-A, come to Port Huron, Michigan! read more

Only been to this location once, but as always great service and food. Love their food and will go to this location again if we are in the neighborhood. Always nice staff and respectful. read more

he didnt say my pleasure. i was so disappointed. i made a bet with my life on the line that he would say it four times so this is me from the grave telling you about my horrible experience. also no pickles on my sandwich. 10/10 wouldn't recommend. read more

They always short you here. The chicken sandwiches Always come out tiny and sickly looking. Fry box is half full etc.

It's fast food. However, from hearing people talk about it you would think Chick-fil-A is the second coming. The service is friendly and the place is always clean. However, the food is simply mediocre and in my opinion, overpriced. The chicken sandwich is so flat that much of it consists only of breading. I live within 5 miles of this location so I'm giving it and many chances and I've always found myself wishing I hadn't gone there. read more

For such a wonderful restaurant it would be great if they paid a little more attention to detail! We spend nearly $40 every time we're there and something is always missing or not right. I'm just saying, for the price I expect a little more. Thanks read more

I have always loved Chick-fil-A but this place REALLY impressed me!! I took my daughter and her friend here for lunch and when we got inside I remembered the child had peanut allergies so I was concerned she wouldn't be able to eat there. I asked the girl at the register and was surprised by how much she knew about allergies. She explained how the oils were refined to take out the protein which causes much of the allergic reactions, but also assured me that the french fries and grilled nuggets were cooked in completely separate machines from where the peanut oil was. She told me that all the staff was trained in avoiding cross-contamination and she even offered to get a manager if I had further questions. We were all able to enjoy a yummy meal together. Just one more star for this amazing chain!! read more

Food is great, this location caters well to allergies and is very friendly, knowledgeable and helpful. The employees are always so nice and have never mixed up our order or served sub-par food. We love visiting this location. Thank you Chick-fil-A! read more