I almost NEVER give negative reviews but I have had it! This location has not ever gotten my drive through order correct. Missing sauce or straws EVERY. SINGLE. TIME. Today was no different but to add to the missing straw and the wrong sauce, the wrap I ordered was most definitely not made today. The wrap was soggy and the lettuce was wilted and tasted old. Get it together Northpoint location. read more

Came here to redeem a free offer I received via email. Ordered through their mobile app for pickup & it was ready when I arrived. As expected, the chicken sandwich was tasty but I'm glad we didn't stay to eat there because this location was in dire need of cleaning. The floor was a mess and a couple empty tables filled with crumbs that needed to get wiped down. Granted we came during lunch time so it could be because they got slammed? On a positive note, as we were leaving one of the staff started to vacuum the mat by the entrance. read more

Cramped, dirty, tiny location. Kids all over the place. Needs work. Among the worst I have been to. My pleasure. read more

Stay away from this location. This location has always had spotty and slow service and a high error rate on take out. Today was the last straw. Ordered breakfast on the mobile app at 10:21 - with a full confirmation of order. Sat in the non-moving line and got to the speaker at 10:31. Sorry we are not doing breakfast. Told them I already ordered. Sorry, no the mobile app is "not a real order", "don't make your food or fill order until you arrive". Asked for manager. Told none are available. "Would you like to order lunch" (hello - its 10:31am - I want what I have a confirmed order for). Pull up to window and we will take care of you. Woman in parallel drive thru also arguing with them - they agree to place her order. She pulled up a little and rolled down the windows and said "what's wrong with these people"? Agreed this was ridiculous you had paying customers siting in a line, that's not moving, and somehow we are in the wrong. Get to window at 10:42 (yes, moving that slowly) and the young woman says do you have an order? Seriously, your that bad that you don't know what orders are in line. Said yes, I placed a order and would told me to move up in line. Sorry, its too late. But you have the order, yes. Showed the confirmation with the time listed. Sorry, no. Order lunch? Ask for manager. She says she is a manager. Repeat the same info. "Would you like to order lunch?" No, I would like to kick up my breakfast order. Pointed out the other woman ordered after me. "We had some mini lefts for her" - but it was the same as my order that I placed on the app. "The app I snot really ordering". Asked for the general manager. "They are busy, not available". Asked for contact for owner. "I'm not permitted to share". Asked for general manager name and contact. "You can call the store". "Your holding up my line, order lunch or move". I'm a patient person and usually empathetic. This manager, if she really was one, has to be one of the worst managers or employees I have run across in a long time. Rude, illogical, lacks empathy, needs serious training (or termination). Refusing to provide owner/manager info is unacceptable. This location has gone down hill fast in its short time in north Reston. Don't waste your time and stress at this location. Drive the two miles to 12160 Sunset Hills Rd, Reston, VA 20190 location (across form target). I looked on the cooperate website and t is run buy a different owner and it shows - friendly, fast service, efficiency and order accuracy at this location. Don't believe me? Look at the rest of the reviews and lack or response from the owner or manager. read more

Picked up lunch for teacher appreciation week. One of the teachers requested four ketchups with his meal. Requested as much through the app, which allows two for the sandwich, two for the fries. Knowing this location is very stingy with sauces, I checked the bag. Two included. I asked for two more, and was told they are only allowed to give out a certain amount per person, but he would do it for me this time. Thanks. read more

I went to this Chick-fil-A this morning because it's across the street from my house I needed breakfast and coffee quickly because I had an early meeting to get to. I order my breakfast along with my coffee and asked for three cream and three sugar. the woman taking my order informs me she's not able to put the cream and sugar in my coffee for me and that I'd have to do it myself. I informed her that just recently I ordered a coffee from another Chick-fil-A and they did indeed put cream and sugar in my coffee for me. The manager at this location should really consider changing this rule. please the manager at this location I have now spilled coffee all over my outfit attempting to put cream and sugar in my coffee while driving read more

Ordered through the mobile app. The food we ordered was ready as soon as we arrived. We came by at noon on a Saturday. Most tables had small pieces of food on them, I'm glad we ordered for pick up. Our sandwiches were good though! Chick-fil-A is always so good! read more

I often use the drive-thru which is always fast and great service. Yesterday the manager came upon our girl scout troop selling cookies and was very friendly and asked the girls if they ate at Chick-Fil-A. Most of the girls shouted "No!" because they eat only halal meat, but he was still so gracious and gave them free coupons. Lovely community support of a youth organization. I just hope they'll let them get an ice cream cone or fries instead of a free chicken sandwich with their coupon read more

The place is wonderful. The people there are so nice and they are very safe w/ covid- 19. The only thing i wish is that they were not homophobic and against jews . Anyways, totally recommend! read more

Came here with our camp group and this Chick-fil-A was more than accommodating for us! Most places are upset to see a bus full of kids arrive, but the staff here were welcoming and helpful! The manager even helped us pass out all the kids' meals, drinks, straws, sauces and napkins. It was such a relief to have such helpful staff with our large group as the manager continued to check on us through out our visit!! Will definitely be back! read more

We had a large order for a camp. We ordered 18 orders online even though we we're going to eat in the restaurant. The order was ready in 10 minutes and the manager came out and helped pass out our order to our campers. He asked us questions about our camp and engaged with our kids as well. It was the best Chick-Fil-A visit I have ever had! A huge thank you to the staff!!! read more

Stay away from these thieves. Ordered lunch and not only was the food cold and soggy but the fries were barely filled. Called the store and spoke to a manager who instead of apologizing and accepting responsibility - regardless of offering any service recovery - argued with me and said they carefully measure each fry container. So you are consistently under filling your large fry containers as your prices go up? Have some respect for your customers and their money. No surprise that so many of your most recent reviews are negative. read more

Staff is very polite and patient - seems No. Virginia has a lot of difficult people as a couple times I have seen some really bad behavior by customers . Staff handled it very professionally. Lines move fast and store is very clean. Food is Chik A fila great. Like they give their employees a day off. Covid procedures are impeccable. read more

I visited this location several times and my last experience there was not receiving what a paid for & eggs undercooked, I called the restaurant and repeatedly explained that was missing an item , you might have issues with your Phone or hearing , never going back to this location read more

Horrible customer service!!! I ordered two chick fil A sandwiches through doordash and they came without buns. I called to let them know and hopefully get another order with the correct items for dinner. The manager was so rude. Instead of helping me and being accommodating she had the audacity to yell and say "well on my screen it show no buns. If you send me your number I can send you a screen shot". Clearly she did not care that it was not what we wanted. She was rude and showed attitude. I've worked in food service for years and never treated a customer that way. Never ordering from this location again. Rude, arrogant managers/workers. read more

We live this location! We come here at least once a week. The owner and his wife are super nice and welcoming. We came a couple weeks ago close to Halloween and they were doing pumpkin decorating. It was so cute!! Yes they have gotten our order wrong plenty of times but they always correct it. read more

I don't plan on returning to this location because of how slow the drive thru always is. It doesn't matter when you go it'll be a timely process to get your food. read more

i was having a rough day, thoght id treat myself to som chick fil a, i went home to eat my food and low and behold, no sauce anywhere to be found. get it together guys read more

Worst Chick-fil-A in the area!! Most times I have issues with the food I order and experience rude employees. When a complaint is filed with Operator nothing is done about it except to be invited back They don't even offer a replacement or refund! read more

Always excellent food and service. Worth driving a little further than the other Reston location as this one is nowhere near as busy

I sat in my car reading the awful yelp reviews on North Point, and debating where I should go. Sunset Hills vs. North Point. I've had an "okay" experience at North Point. Their drive thru line takes forever, but I thought, "it's 10:15 and everyone is at work. How long could the line take?" However, Sunset Hills is perfection, I can't remember the last time they made a mistake with my order, but it was 5 more minutes away from my home. So North Point won due to the "convenience." At North Point: The line went by quickly. It was just me and another car in front of me. I ordered a chicken burrito and 4 count minis. I get to the window, and the cashier almost dropped by drink, which would've spilled all over me and my car. She proceeded to laugh and I thought to myself, "this was a bad mistake." Afterwards, I checked my bag before i left to make sure i had everything. Everything looks perfect. Home: I sat down and took out my food from the bag. I open the "4 count mini" box to find chicken nuggets.... I've concluded that I will only be going back to this location to get my free 4 count mini, but other than that, Sunset Hills it is for the rest of my life. Sorry, North Point, you've let me down too many times now. Note to self: ALWAYS LISTEN TO TH THE YELP REVIEWS. PSA: If you are currently reading this, and debating on whether or not you should got to North Point. Save yourself the time and frustration and just go to Sunset Hills. You won't regret it. I promise you that. read more

Ordered $45 worth of food and didnt get my sauces. What is Chik-fil-A without those crispy waffle fries dipped in all the sauces...ughh. Total disappointment. read more

Sold stale cookies and manager Emily insisted that they were made fresh. They were hard as a over cooked cookie and the only part that was soft was the chocolate chips and cookie was not fresh. Instead of correcting the mistake the manager lied to me. I will never spend my money in that establishment again. One of the worst chick fil-a I've ever been too. Manager also said she was regional manager from that store all LIES!! read more

Slow drive through even though you have two ordering stations. Girl attending us today during lunch time didn't even ask if we wanted the sandwich only or the combo meal or if we wanted anything to drink . We had to say hello to get someone back and requested two drinks and for cheese to be added to one of the sandwiches . Waited in a slow line, get to the window and they only had the sandwiches ready NO DRINKS! Check the food and well no cheese on my sandwich . Very disappointed in this location. Prefer the fairfax location , super fast and friendly ! Please improve read more

I'm so glad to have this place near us! Much better food than the Burger King that used to be at this location - I love the Market Salad with fruit in it, the kids love the chicken tenders. I can't wait for the peppermint chocolate chip milkshake to return for the holiday season (my guilty pleasure). Plus, the owners are great supporters of the local community - I've noticed they're often involved in school fundraisers, and they helped me with a robotics team fundraiser even though I'd never met the owner before. Super nice people. I'd heard complaints about wrong orders and slow service but I've never had a problem. Yes, the wait takes a few minutes more than a McDonald's but that means your food hasn't been sitting out for a long time! read more

Great service and food, however they over cook the cookies and you may chip your tooth eating one.

Ive been here 3 times, twice in the drive through and once inside. Never taken less than 20 minutes to get "fast" food. Not sure how it is possible they still don't have their act together this long after opening. read more

What a GREAT restaurant! For a new location they are off to a very good start. I've been inside half a dozen times and they were fast and efficient every time. I got a large party platter for my sons graduation and it was amazing. Ready right on time, every single nugget was properly cooked, hot and fresh. I'm SO glad this Chick-Fil-A went in here. We've needed it for years. I'm picky too, so regardless of my getting a Club sandwich or my old favorite the Chick-Fil-A sandwich with no pickles -- they get it right EVERY time. Good work guys! Please keep it up. read more

3rd time at North Point Chick Fil A and not impressed. Today they forgot to give us our drinks. Walked out and realized they forgot my drink. I will be going to the one in Sunset Hills even though the North Point is behind my house. read more

Like everyone says, the staff here seem poorly trained or not trained at all. Lack of customer service and makes the Chick-fil-A brand look bad. Came here twice and both times had to wait 15-20 minutes at the drive thru after order was taken, even when I was the only customer. Even got my order completely wrong. read more

This location has seriously improved! My order is always correct and I've never had to wait more than 2 minutes for my food. Ordered a few times on the app and found that this way will get your food the quickest. Everyone is super friendly including the manager. read more

Hands down the slowest drive thru experience I've ever had at a chick fil a. Definitely needed more people outside getting payment and moving things along. read more

Food was just as good as all CFAs are, but service was kinda slow. I was also really disappointed that the Manager "opted out" of giving Seniors free sodas. I think I will continue to use the one near the Target on Sunset Drive because they do. One other thing..... they seemed under staffed and no one came around to ask if they could get us refills like they do at other CFAs. None of these things are big deals, but most people like the special customer service that seems lacking here. read more

When I went to the Chick-Fil-A today, it was pretty busy, but my order was taken super quickly! Christopher was my cashier and I thought he was very friendly and very efficient. When I was having trouble with my order, Christopher was patient and helpful, and I had an all around great experience there today! read more

Wow. Ordered $172 of nuggets for a memorial service. Night before they were ordered, paid for and all info provided for a 1130 a.m. pickup. Got there 1135 and they said they gave them away to other orders. Are you kidding???? Manager nerve to say they were not sure we would pick up. HEY I PAID FOR THEM LAST NIGHT! No apology or discount and made them over an hour later, late for the memorial service. Has happened before by the way with order at another location. Poor service, poor management for a company that prides itself....no more orders for nuggets, better off at Mcdonalds. read more

We live in a house of 5. The custormer service was great, I forgot her name but she was awesome drive thru was not slow but also it was our first visit to the northpoint location. The foodnwqs good... granted. The whole house got sick, I thought it was just me until I came home from work to my child who whouldnt be up at 2 in the morning throwing up all over the place..... with that being said were going back to the other chick fil a.... read more

Ordered some bfast biscuits and chick fil a sauce, they forgot the sauce, THE SAUCE... most important flavor of the biscuit. Without the sauce the biscuit is just mediocre and my depression is intense. Waited 30mins for the sauce but it still hasn't arrived. Very sad, all delivery drivers should stay stocked with sauce so this doesn't happen to any other unfortunate customers read more

Horrible service at this location. I placed a mobile order and it took longer to get my meal than the people who went through the very long drive thru line. I watched as the cars that pulled in behind me get their food and drive away as I was still standing there and they hadn't even started my food!! WTF. read more

Awful customer service. The management here is completely ridiculous and they've gone down the drain. We will never be back.

Frequently gets the order wrong. Missing items or could just give you the wrong order completely. Been open a few months now and they still make mistakes, but they do get it right sometimes. Please improve! read more