I ordered the prime rib sandwich that is supposed to come with caramelized onions. The onions I got were raw. The sandwich was a lot of bread and barely any meat inside. The meat I did get was nothing but chunks of chewy fat. Only a few bites of actual meat. I would never order it again. I remember coming here in the past and the sandwiches were loaded with goodies. I seriously thought I was at Panera Bread for a moment because THAT place gives you more bread than goodies. The broccoli cheese soup was decent. read more

Potbelly - Prime rib sandwich with "caramelized" onions - Sandwiches Near Me - Richardson, Texas

See all

The order was quick and easy. The sub was delicious with hot pepper and they were hot...yum. I ordered to go and the restaurant is clean and calm. read more

See all

I thought I was walking into my new favorite sandwich shop. My first time visit.. until I got my sandwich. The avocado was so hard. I could barely chew it. It wasn't ripe at all. They put a thin slice of turkey on the sandwich. Couldn't even taste the turkey horrible restaurant I will not be back. read more

See all

Great clean atmosphere when we walked in. Little busy not too bad. Not really much of a line. Girlfriend and I out running errands on a Saturday, her daughter wanted to meet for lunch at PotBelly's , she really likes the Mac & Cheese, my lady enjoyed a BLTA & I enjoyed the Italian. Some chips were enjoyed with some cold drinks. Too hungry this visit to take pictures, by the time we realized that. It was too late . Fresh hot food, may have not put enough oil and seasoning on one of the sandwiches, but all good. If it's lunch time or you're out running errands. Stop by and enjoy. read more

Sandwhich was made to perfection , soup was immaculate, water was crisp. 10/10 WOULD RECOMMEND.

I have loved potbelly for years! This location is a bit difficult to get too and the parking is not great. I wouldn't have called the staff behind the counter very friendly and they seemed overwhelmed. I ordered the bacon, lettuce, tomato, and avocado with oil and Italian seasoning on skinny white bread. I got everything but the oil in the seasoning which was a little disappointing. Overall, a very good sandwich just wish the staff had been a little bit more pleasant. read more

I placed my order online before I left work. I got to Potbelly and it wasn't ready until 16 minutes after the promised time. The whole point of ordering online is to eliminate wait time. I would have received my food faster ordering in the restaurant. Wasted my whole lunchbreak. And I noticed I didn't get a "How did we do?" survey email afterward. They know they messed up. 2 stars for the sandwiches only, not the terrible service. read more

This place was meh, average and decent. It's your basic sandwich and not a lot of flavor (shrug). I honestly would pick subway over this place. The only difference is they have soup and maybe their drink selection, but lacking in flavor. We were a bit confused about their menu and how the sandwiches were made. It didn't seem like it was a lot of options to customize. We did asked the cashier/ or person taking our order and i felt like he could've explained it more. It seems like a basic sandwich spot with better decor and sitting. We went around 1ish so the crowd wasn't too bad and noise level was about average. Overall we would chose Jason Deli over this place if you compare sandwich/ soup combo option. read more

See all

I like their food. Consistently good. The cookies are nice. I like the grilled chicken and cheddar

Rude employees, with no customer service. Just a bad attitude. My sandwich was extremely salty and I didn't even ask for salt which is odd. Bread was burnt, it cut the roof of my mouth. I have no interest coming back, first and last time. Not worth it for the money you pay. read more

The sandwiches were good and fresh. I had "a Wreck" and my daughter had the avocado Turkey. The employees were nice enough but they really rushed us which was annoying. read more

I stopped by Potbelly's for lunch yesterday and ordered the "pair". I chose the chicken club and powerhouse salad. The portions are huge!!! You could legit save the sandwich for dinner and just have the salad for lunch. What I loved most about the sandwich is the smoked bacon it was so yummy. The salad was fresh and the spicy hummus added a savory kick. The staff was friendly and patient as I asked questions because I'm not familiar with the franchise. We enjoyed our lunch outside as the weather was perfect. The restaurant was clean both inside and out. This just may be my new sandwich shop :) read more

Potbelly - Powerhouse Salad - Sandwiches Near Me - Richardson, Texas

Came here during what I thought would be rush hour and was pleasantly surprised with how fast I was in and out of that shop! My sandwich was great and they didn't skimp on toppings. It was also free cookie day (with the app) so I got a cookie as well. Restaurant appeared clean and the employees were kind and informative. read more

Potbelly - Avo Turkey add bacon, pickles, tomatoes - Sandwiches Near Me - Richardson, Texas

The first time that I ordered a sandwich in person, it was outstanding! The second time I went in, the counter clerk actually remembered my order and it was several weeks in between, and I consider that to be superior service! Their veggie sandwich with melted cheese is the best thing ever and I recommend it to everyone, even traditional diehard meat eaters. read more

Went in to buy cookies. Cookies are great the customer service is terrible. I felt invisible standing at the register waiting to pay. Two different customers were waited on while I stood there. I actually had to ask for someone to check me out. Terrible experience. I should have been greeted with a smile and asked if I needed anything. read more

Just when I thought I would never find the perfect Italian sandwich in Texas, I found this at a recently opened deli in Plano. Now that is what I call meat! read more

The chicken and cheese sandwich is one of our all time favorites along with their potato or broccoli cheddar cheese soup! The staff is friendly and always acknowledges our kids in a kind way! This is a great place to come to for an in between of fast food/ dine in! It's a generally clean restaurant with interesting decor to read! read more

This place does get busy during lunch time I guess because there is a lot of business next door. You get to also compete with Starbucks crowd which parking gets really crowded that I parked on the other side of the shop. I ordered the BLTA, the original which is an 8 inch sandwich for under $9. They have a lot of workers which is great. In order to speed up the process, they write your order on the bag however, I wish I knew what kind of toppings they had. The sandwich was very good, but had a more pepper than I choose. Other than that it was really good. read more

See all

I really enjoy the meatball sub sandwich here. Another favorite is the cookies and cream milkshake. I would probably come here more often but the parking is so tight. There aren't enough parking spots. I usually have to walk from the hotel parking lot next door. Lots of people going to Starbucks next door that use up the spots or going through the drive through line. read more

Potbelly - Dug right in to my meatball sandwich when I got home! - Sandwiches Near Me - Richardson, Texas

See all

Normally, I would rate the food as 4 stars. On Sunday, we ordered salads and a sandwich. The issues were with the lettuce in the salads...the was old. It was wilted and discolored. It should have been discarded. read more

Just the right place for lunch before going to the stage show nearby. We got small sandwich soup and saved room for dessert. Not too busy for Sunday lunch but I would guess weekdays busier with office crowd. I took some interior photos. read more

See all

I just called bc I was sent the wrong order that had things I was allergic to on them through door dash, the lady on the phone told me it was nothing she can do after telling me they don't check what the dashers pick up, they don't verify anything, they just let them pick them up however, so basically I would have died today. Thanks potbelly ZERO STARS read more

1st time trying Potbelly and now I'm hooked. Avo Turkey with bacon is delicious! My son loves the chicken with cheese.

Food is fine, staff is unhelpful and lack basic hospitality. Entered a nearly empty restaurant at around 7pm with ~5 workers behind the counter. No greeting, no "Can I help you with anything?" or "What can I get for you?". Just blank, fish-eyed stares and a speak-when-spoken-to attitude. While trying to order we were redirected 4 different times to different unoccupied staff members (twice to the same person), and only after becoming visibility exasperated after the 4th time did a worker suddenly become super chipper and show interest in helping us make our order--which was only more irritating. I would have left and gone to the McDs across the street if it wasn't for my long-suffering companion who insisted on staying. read more

I had the Chicken Club on multigrain bread. It was delicious. I had the potato soup and it was phenomenal. I tasted my son's Strawberry Milkshake and it was scrumptious. This was my first visit to Potbelly but it won't be my last. I can't wait to eat this super soft sugar cookie but I'm just too full this moment. Good good good!! read more

Two Things To Add: If you are dieting the "SKINNY" sandwiches are a must. You never miss the bread and you get the full flavor of the meat and cheese. 300 calories! Be bold and get the hot pepper mix on the side. Free! read more

See all

Thought sandwich was ok but nothing great. What do disturbs me is that it is a lot of bread and little meat. Jersey Mikes better.

Normally pretty good food and prob still is as long as you STAY away from new Mediterranean sandwich. Worst ever. Service with a smile as usual. read more

I am editing my review. I am one upset customer. The food I received is wrong, I called to try to correct my order, the guy on the phone just said oh sorry we will refund you. Didn't take the time to listen, to my concerns. I wanted to correct my order, I've called 7 times to get this fixed. I've been hung up on twice!!! read more

Potbelly - This looks like a kids meal, seriously!!! - Sandwiches Near Me - Richardson, Texas

Stupid girl put mayo on my sandwich & now I have no dinner! I said mustard, not mayo & I never said oil yet its on there. She. needs to pay more attention to the customers and less attention to her coworkers that she was chatting with since I don't live anywhere near here I had to wait until I was passing through here again to get my refund which took a couple days later because I don't live anywhere near here. What a huge inconvenience, but at least the Mandren refunded my full ticket which just also included some chips and that was it. When you get come here and your short like me make sure you check your sandwich before you leave because these people put the bar so high you can't see what they're doing that's one of things I love about subway I could see what they're doing and stop them before they screw up my sandwich. read more

Potbelly is easily one of my favorite sandwich shops. I'm not really sure why I don't come here more often. Went here to meet up some friends for lunch and while the parking lot is a bit cramped, inside is very spacious. We came in and the service was quick. Only took us a couple of minutes to get our sandwiches and sit down. My favorite sandwich here is the wreck and I like to add everything including their delicious hot peppers. You could put that on everything and it would make it taste good. The wreck comes with an assortment of Italian deli meats along with lettuce, mayo, tomato, pickle, and oil. I also really like their bread which is nice and crispy on the outside and chewy on the inside. They also had live music when we went...although we didn't realize it was a person until we looked up to the second floor. We just thought they had wicked speakers haha. All in all, the experience when I come to potbelly from start to finish is great. They never disappoint. read more

Potbelly - The wreck! - Sandwiches Near Me - Richardson, Texas

Potbelly is one of my favorite default lunch spots. The sandwiches are awesome, and they always have that special something that makes them so much better than the average sandwich. Is it the fact that they're toasted just right? The quality of the meat? The meat-to-topping ratio? Or perhaps the way they're perfectly put together and cut down the middle? I have no idea, and I'm cool with that. The awesomeness of Potbelly's sandwiches is a mystery I'm actually willing to live with. My all-time favorite is the ham on white with mayo, lettuce, onion and tomato. Okay, so the tomatoes are crappy sometimes. But one of the best things about this particular Potbelly location is its employees. Except for a few random ones that come and go, most of the girls that have worked here for a while always manage to brighten my day. Everyone just acts so happy and natural, it's contagious! Potbelly makes me happy. What else can I ask for? P.S. Parking sucks. :) read more

Potbelly - Menu - Sandwiches Near Me - Richardson, Texas

I like the Potbelly. Close to the hotel I was staying at, hearty food, excellent hot peppers. Good for a quick meal when you just want to scarf down some food and relax. About a dozen different sammiches to choose from, along with a few soups. They also have a nice selection of soft drinks (IBC root beer, etc). I like the fact that they put a cookie on the straw when you order a milkshake. And if you order an Oreo (tm) milkshake, they put a mini-Oreo there! Yay! Next time I'm in town for business and need a quick meal, I'll be sure to visit here. read more

First, as a business serving consumers, you should welcome in all paying customers based on the laws in this state. This Potbelly still has a mask requirement when Texas removed this requirement. Competitors have all welcomed me in and have no sign on their door. I think this is very poor on Potbelly's part - typical hypocrisy - they require a mask to go inside , yet when you are eating at a table you can have it off. Does being at a table versus standing at the register of an empty restaurant honestly impact whether I need a mask or not? So stupid - just provide the option or lose business! Secondarily, this location used to be in good repair and clean. Every time I've been in, it's freezing cold & the inside doesn't look clean - just feels run down now. Lastly, the turkey tastes very low quality - has a weird texture and consistency. No thanks! read more

The sandwich I ordered was the mediterranean with chicken, roasted peppers and Italian seasoning on multigrain bread. I really liked the sandwich but maybe if it just had a but more spice to it I would have been completely satisfied. Nevertheless a good sandwich & oreo shake for lunch sounds good to me. read more

Potbelly - Mediterranean Chicken Sandwich and short Oreo Shake!!! Yumm - Sandwiches Near Me - Richardson, Texas

Ordered delivery a couple times and both times order was wrong. Just showed up in person to avoid this and waited 10 minutes (I checked) before leaving because no one was there working. read more

Ordered online and 3 of 4 sandwiches were made incorrectly. The correct instructions were clearly labeled and printed on all the receipts and stickers on the sandwiches but still they were made wrong. Wrong bread, wrong veggies, wrong instructions. They also left out the order of cookies, even though they were paid for, because they ran out. No mention of it until we went back into the store asking about them. We do usually like Potbelly sandwiches but this location is not the best one to order from. read more

Awful service, indifferent employees. They'll give you an attitude if you ask about an order you been waiting 20 min for with barely anyone in line. Disappointing. read more

I always get tuna with everything in it. They're not shy with toppings Plus their peppers are just one of a kind; peppers, celery and carrots drenched in sweet spiciness!! If you have room in your stomach, do not miss their unique chocolate chip OATMEAL cookies. They've got the right idea--you can mix healthy with sweet! read more

Better than Subway. Please don't go to Subway. Ever. This is probably my 5th or 6th Potbelly location to visit and the experience was alright. I enjoy the Potbelly taste. 5/5 on food as always. The main thing was that the staff was really reserved and soft-spoken. Quiet, which made waiting kinda awkward. They weren't rude or unfriendly, just quiet. There was a homeless lady in line in front of me waiting on a water cup. She got her cup and sat down. Couple minutes later, the main guy who was making a sandwich called her up to the counter and handed her a freshly made sandwich. IDK if there was someone who decided to pay for them to make a sandwich, or the employee just decided to whip one up. But that was amazing to see. It made me smile. read more