New Chick-fil-A at Bridgepointe. Restaurant is clean and not so chaotic like the Daly City one. Service is prompt and the order came out accurately, unlike the Daly City one. Food tastes the same. The salad curiously did not come with a side of crispy bell peppers. read more

It was busy during the holidays but Manny did an amazing job! He made sure everyone was well served and having a positive experience.

I love Chick fil A ... most of their locations are clean n are mostly stock with condiments etc.. they are not cheap about ketchup n their ambience is always so inviting.... I like how they have a separate pick up location next door so the walk in customer get better n quicker service... I recommend you come to this location quick n very inviting read more

Food was good and consistent with other locations. Service with a frown and mumbles was provided by Jimena. Half the tables in the restaurant were empty and available for seating, but seats and tables were absolutely filthy and covered with grease and food. The bathroom was worse. It was a completely unwelcoming experience at this location. read more

Tried it for the first time tonight. Overall nothing spectacular. My wife and I ordered the Spicy Chicken deluxe meal. Although hers was ok, mine was quite darker in color and was rubbery. You have to select what sauce packet you want otherwise it come without condiments. Mayo, mustard and ketchup are available. The waffle fries were good. The meals were over $28 for 2. A bit pricey for what you got. The server could use some personality and further training. I was expecting much better considering the company. Oh well I guess I can I've tried it. Will I go back...I don't know. I was impressed for the price. read more

Great food and service! The food was ready right away. It gets busy but it's not loud.

Stopped by after a long day of volleyball games with my daughter and the place was packed even close to closing time. We both enjoyed our spicy chicken sandwiches, mine with no bun as it is always consistent. Amazing service and quality food every time!! read more

Went to get a little snack , got my food quick and right away got greeted by this very nice gentleman. Believe his name was Manuel..not to sure but I felt very satisfied with my meal and the environment was clean. Was asked if I needed anything or extra sauce. Don't understand the 3.5 rating but my experience was 5/5 stars read more

I adore this special amazing Chick-Fil-A. I love the service, the clean environment, the food. The chicken isn't too salty and greasy like you would expect it to be. It tasted fresh, the mean is always cooked to perfection, and the fries are heavenly. When you dine-in the servers bring you your food to a table which is more high-end than you would expect. I absolutely hate paper straws, always thought why not keep the plastic straws and instead have a paper cup? Chick-Fil-A does just that. This is the best fast food place in comparison to McDonalds, Burger King, Taco bell, etc. read more

Chick-fil-A - The most cleanest place I have ever come across in terms of fast food - Fast Food Near Me - San Mateo, California

We're usually big fans of Chick-fil-A, but were quite disappointed by our experience here on Wednesday. I order the grilled chicken deluxe sandwich which had a rather small piece of chicken that was quite limp and sad. My daughter had the chicken strips and we were absolutely shocked that they were so small we thought they might have given us the chicken nuggets instead. My wife had the wrap which she thought was pretty good. I'm not sure if it was an off night or is it because of Gavin's high minimum wages but this was disappointing. read more

I actually love that this location does not have a drive thru. I want to sit and enjoy my food. Arrived 1115AM place was quiet, clean and staff was friendly. By the time we left it was packed. I came for the Banana pudding milkshake and it did not disappoint but $6.50? I also ordered a basic chicken Sandwich meal, but $15.00! I get it. I have lived in the area a long time but fast food should not be $20+ for basics. I like this location so I might return. read more

Service was excellent and tastes just like any other chick fil a, obviously super packed as it's a new store. Leaving a star off because they gave me 2 orders of fries when I only ordered one so I paid for two; and I asked for no pickles on my sandwich and still got pickles. So if anyone is allergic to pickles that could have been a real safety concern. Hopefully the new workers get it correct next time. read more

Olifera, I believe her name was, is a spectacular person. Her hospitality alone made my experience 5 stars at this clean well maintained establishment. She is very kind and professional and really easy to talk to, like a Michelin star waiter. You used to hear things about chic fil a workers being really nice. Well it's cemented for me in my book. Please don't come here one minute before closing. 10 times out of 10 no restaurant will take your order. I got lucky Oleifera was on duty. She made our night. also food was good great sauce. read more

We had came to the restaurant just before closing and the staff was very kind and understanding.

IVE never ever experienced food poisoning like i did from this place, i was shititng and vomitting pure stomach acid for 24hours after having a chicken sandwich here, 100% wouldn't even want my worst enemy to experience what i experienced here, it was so bad, im looking for legal consequences right now, shut this place down read more

Stopped by after my target run and realized it was their day 1 of opening. Immediately greeted by smiling faces and an army of staff. I ordered the minis meal like I typically would and everything came out fresh and cooked well. Will see how consistent they are after a few months but they are off to a great start. read more

Honestly baffled by the other reviews for this location being so harsh. Mistakes happen or things go out of stock, especially if the location is new and gets slammed for its anticipated opening. Doesn't really warrant a harsh 3 stars in my opinion. Anyway, for my review: this is a pretty new establishment, and it was desperately needed for the area. I love it. It's just as good as any Chick-fil-A where the food is delicious, the workers are super nice, and the location is the cleanest of any chain restaurant. Food is always prepared well and quickly, even during peak hours. I literally have not had any issues, and I love having another great option to eat at in the area. Yes, the price is like $15 for a meal, but welcome to the Bay Area in 2024. Even if I had a mistake or inconvenience happen (in that case, it is what it is), this location still deserves 5 stars with how they uphold the gold standard for fast food. read more

Finally, the first place that I have enjoyed their chicken strips in , the waffle fries are my favorite. Extremely exceptional service, clean, fresh flowers on each table, it feels fresh and lovely. The place has no stench of chicken at all. It is welcoming, and I recommend this restaurant for the family and kids. read more

I ordered and all I see is the staff gossiping and laughing to each other while I waited 10 mins for my food. When I saw my order they never put the amount of sauces I asked for or put on my order. They really need to up their service. They never say thank you or anything. read more

The food was delicious and incredibly, I especially enjoyed the Mac n cheese. The service is perfect, in addition the food arrives really fast, in about 1 minute or less maybe two but way faster than other places. The environment was calm and it felt safe, everything about the experience was great. read more

So good! Everyone is so friendly, great service, good bathrooms,GREAT FOOD. I love Chickfila soooooooo sooooo much

Brand new location, within days of opening. I'm not a Chick-fil-A regular, so perhaps unfamiliar with what to expect, but this location does not offer curbside, whereas the Redwood City spot does, which is very convenient. Here, I'm sort left wondering why use the app at all? I ordered, and was notified of their innovative feature that says they begin making the order as they see, from your real time location, that you are on the way! Sounds cool! Meh. I ordered, waited a bit to let them perhaps see it, and then headed over. On arriving, I see that they don't offer curbside, but instead have pick-up parking spots, and "pick-up" wait area inside. When I looked at the app, it showed they didn't begin my order till I'd actually arrived, so I got to stand in the pick up room, and wait as long as if I'd simply went to their counter. I don't really get the point, except to perhaps have less contact with counter persons? But the price... I get that things are more expensive these days, but $14 + for 4 small(er) strips and undercooked waffle fries, is no bargain. Not sure I'll return, and instead will happily travel the distance to the "Raising Canes®" that is soon to open in Daly City! read more

First time having a sandwich at Chick-fil-A. I do not understand what people like about this place. Processed bread, on top of a mushy chicken fillet, with processed cheese, and a small piece of lettuce and tomato. It is one of the worst chicken sandwiches I've had. Will not be patronizing this establishment, their terrible bigotry and polices are bad enough , but the food is worse. read more

Food was very good, employees were kind. until we went to the WOMENS bathroom my sister was using the restroom when we hear a MALE employee come in while using the toilet and we both felt VERY UNCOMFORTABLE! He was standing by the door like wanting us and another woman to get out, he was holding the door open then as soon, as we get out HE WALKS INTO THE WOMEN'S BATHROOM & CLOSES THE DOOR WITH ANOTHER FEMALE EMPLOYEE IN THERE practically locks himself in there with her. She looked very scared before we walked out. Very concerning... I hope this doesn't happen to other people at this location !!! read more

Chick-fil-A - Food - Fast Food Near Me - San Mateo, California

New Chick Fil A location that gave a great first impression. As someone who has gone to Chick Fil A regularly for years in other states, I'm real happy to have this in San Mateo now. Don't really understand the other negative reviews. read more

This was the worst chicken sandwich I've eaten (if you can even call it one). The chicken was almost paper thin and it was as if I was eating bread on bread. The only reason they're getting 2 stars is due to the very friendly and attentive. read more

Chick-fil-A - Spicy Deluxe Sandwich - Fast Food Near Me - San Mateo, California

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So first I was amazing but they did forget to put the chicken nuggets I ordered in the bag but they gave when I whet back on in the customer service could be better they didn't like to talk a lot but that's alright next time they should focus on the order I get that it's new but don't get caught lacking but over all the food was amazing. read more

Do not patronize this establishment. I ordered a meal of 4 chicken strips, got BITES, 5 cold and so were the waffle fries. I called spoke to the manager who assured me it would be made right. Well when I went today they didn't and acted like it was my fault. I am not okay with establishments ripping people off by overcharging for small portions, or incorrect items, then acting like it is ok and the patrons fault. This is unacceptable and would like it to end here and now. read more

I've been going to this place from opening day, and its food and service has never dwindled. The place has a great atmosphere and has very enthusiastic employees. Food always arrives in a reasonable amount of time, and the taste is always great. The chicken sandwiches are juicy and crispy, and the fries are always hot and salted well. My only complaint is that they don't have a big selection of soft drinks, but other than that, great place! read more

We ordered chicken nuggets and deluxe chicken sandwiches, chicken nuggets 8 pcs but they basically considered as 2 pcs from McDonald's chicken nuggets and the price is double not worth it plus the food tasted oily. Missing sauce. read more

We have tried the classic chicken sandwich. Unfortunately there's not much taste and sauce really didn't stand out. The chicken itself is quite salty. The staff is friendly and service was quick. Based on food taste it's not for me but to each of their own. read more

HORRIBLE!! I ordered food from the app and came to get it. When I got home I was about to eat when all the sauce and half my order was missing. I called and asked and they wouldn't even deliver the food to me. Don't recommend this store. read more

I returned to this place today. The customer service was excellent. The manager voluntarily compensated me for an error that was made on my last visit. The food was also great, but unfortunately, a similar error was made. I ordered one Chick-fil-A sandwich with American cheese, one Chick-fil-A sandwich with pepperjack cheese, and one Chick-fil-A sandwich with honey pimento cheese. All three sandwiches had pimento cheese. It still seems like someone is choosing to take the easy, less complicated route. Now I feel I must check my sandwiches before I leave. I have never had this experience at a Chick-fil-A restaurant. Hopefully, they can turn this problem around and achieve at least a five-star rating. This is my favorite fast-food chain. It would be weird if the only one I never eat at is the one that's walking distance from my house. read more

the food was okay. But the follow-up to their customer service was a nightmare! I don't have the receipt. so I tried to send feedback. NOPE, they won't let you. It was back in August. I got a 'form letter' about how 'recommendations' are appreciated by not allowed. Huh? So I noted the 'report ID number" and tried to reply again. They want ALL the information I originally provided on their CARES form...which I don't have cuz its wasn't a gmail feedback. And their 'reply' didn't not include my original information I provided. ONLY and report number which I was suppose to include in the 2nd feedback. I clicked on the link and provided follow-up feedback. THEN the online form would NOT let me submit my feedback until I provided them AGAIN with my food receipt (from AUGUST! Who keeps receipts from Chick Fil A for 4 months!? Its like they don't REALLY want you to submit feedback. So, I couldn't reply with a decent follow-up feedback to them directly. So, I'm leaving a snarky review on YELP instead. Your food is marginal and overpriced for what you get. read more

Just ordered 2 Nugget meals on the app, I called to confirm that the order went through and the manager answered assured me that the ordered was being prepared and will be on the way soon! Great service, prompt and professional! read more

I've actually have been here twice since it opened....we all know the food is really good, this spot has a great vibe, both times I had the same experience! As I approached the order register I was greeted with a smile, when I was done they came to politely asked me if I was done (with a smile) and took my tray. To me it's not just about the food, it's about the experience! read more

Location location location! The new Chik Fil-A at Bridgepoint in San Mateo is literally within walking distance to my office, before we would literally spend our whole lunch hour driving to and from the Redwood City location. There's no drive through but that's actually better in my opinion because there is a ton of parking and it doesn't cause a huge traffic jam in the entrance of Bridgepoint. Inside is nice and clean and new with a nice outside eating area too, my only complaint is that they never give you enough dressing for their huge salads, they need two packets but only give you one. read more