Horrible service today. Slow and rude. When I asked for another drink because the one I was served was mostly carbonated water the guy laughed. Someone came and asked me what was wrong and I explained again and the guy laughed again. I was just shocked because it's Chick-fil-A. Do better. read more

The food was very good here but the staff was 50/50. They weren't warm or super accommodating. There was only one worker that was kind. They don't ask how we were, hello or anything else, just asked if we were dining in. The two girls that were rude were team leads im pretty sure. I saw a lot of advertisements about the spring menu and they said it wasn't till next week, obviously that's not their fault but was annoying. read more

Generally I like Chick-fil-A but when the person outside the windows giving out food ignores me after I give my name and after waiting a moment I have to point to my drink order that is right in front of her that's when I decide if I want Chick-fil-A in the future I will not going here. read more

Stopped in for a quick bite to get out of the hotel. Normal place, was greeted right away. Got the deluxe. Hot sandwhich, hot fries. Still reasonably priced. This place can be good for small groups since they have a large long table in the dining area, along with a Playland. read more

Chick-fil-A - Good sandwhich - Fast Food Near Me - Spring, Texas

WORST chick fil a I have ever been to. Usually chick fils service is so quick and diligent.. but this location is completely lacking. The worker at the window completely reflects the manager Shannon's attitude and example. I was waiting to order in the left lane for awhile (and I mean awhile) and no one was taking my order. Meanwhile 4 cars in the right hand lane had their orders taken. So I assumed maybe their equipment wasn't properly working in the left lane.. I drove up to the window and asked to place my order. The worker at the window gave me attitude and told me to wait longer next time, I asked to speak to her manager and she quickly tried to make excuses and talk herself out of me speaking to a manager.. so I asked for the manager again. When the manager Shannon came over she did not even apologize for the inconvenience and told me I quote "if they think it's a mobile order they take longer, so I'm going to ask you to pull around to the front" She did not even ask what was going on and modeled a bad example of costumer service for her employees by having an attitude with a costumer and making excuses for their mistake. I told her "what does a mobile order have to do with my complaint about my order not being taken in the drive through and getting attitude from yourself and your employee?" and she didn't had no response. I will not be returning to this location specifically because of this interaction. Completely unprofessional behavior from management (specifically Shannon) My receipt and order number 4734074 Time 3:29pm Operator Mike Magdaleno read more

I do not know if people check Yelp to decide on which chik fil a to go to. But if you're someone who does, stay far far far away from this one. It's easily the worse chik fil a in existence. First and foremost they are not as pleasant in the customer service realm as any other ones. And more importantly they NEVER get orders right! Everytime I go here they mess up something. Most recently they forgot two orders of nuggets! And please don't even worry about getting sauce because they will never ever ever remember to put it in the bag!! I wish I lived near a different location, but unfortunately I will be driving wherever else because this one is terrible! Thank you chick fil a read more

DISGUSTING! Chick fil a sets a standard as a company. This location functions well below that standard. Cold undercooked fries. Cold grilled patty served in a bowl of liquid for me to add to my gluten-free bun, which I understand but the liquid was disgusting.. do not stop here. Go to another location. This location needs more training and leadership. read more

I never thought fast food could be this bad no salt no flavor always cold food and the soda is flat

I hate that I have to even give a star to comment on my experience. September 5,2025 around 11:42 I placed an order and asked for the meal to be fresh. I ask this because this location has a habit of giving out hard fries. If I'm paying $12 for a dang sandwich meal, I should be able to enjoy it. I pulled up to the window and was greeted by a young, blonde Caucasian woman. I asked her if the meal was made fresh. She peeps her noggin IN THE BAG WHERE IM SUPPOSED TO EAT FROM and says "um our food is always fresh." I kindly informed her about previous visits and NICELY asked for fresh food. She slightly rolled her eyes as she walked off and mumbled "I guess." I told her not to even worry about the order and I drove away. I don't need anyone "guessing" when it comes to customer service and my food. I don't know what McDonald's location she came from but her customer service does not line up with Chick-fil-A! I will not be returning and it's sad that THIS is what we pay for these days! read more

They have a tendency to forget the simple things like sauces, straws, or the entire half of a kids meal! It doesn't cost that much but if I knew they were just gonna give me the nuggets but not the rest of the meal (fries specifically) like I PAID for I might as well have not ordered it or not gone there at all. Such a shame and money wasted, food is always good but service on the fulfillment aspect isn't alway great. read more

Chicken nuggets, spicy chicken sandwich, and fries were to salty! Not edible at all , it was disgusting and also soda was flat.

Definitely not the best Chick Fil A. Very slow and seems to ration the quantity of food when making orders. I can get much more food for the same price at other locations but unfortunately this one is on my way to work so kept stopping by. On another note, won't stop anymore after today. A fly was cooked in my food and worse thing, I see it after I almost finished the meal. Grossed out for sure. read more

well this store is awesome!! I order from them all the time!! I did a delivery and I was having trouble with the redeemed rewards. I ordered my delivery and the rewards didnt go through! So I didnt get my coke that I wanted. Mr Nick M. said that I can just order again. I decided against it and went about my day! Then there was a knock at my door and it was Mr Nick M with my coke ! He went out of his way to bring a coke to me! Thats how they do !! way to go, Cason and Nick M thats how you a customer happy!! read more

Eva was so kind here and she made our food so fast, her service was amazing and I would like to come back here again, her ambiance was great and I loved her patience and kindness, I would come back here again! read more

Food got better and the place is clean and all the employees are way over accommodating. They do however seem overwhelmed inside though I ordered on the app because the line was long and my food came in series it's cool though. read more

I placed an order for sweet tea with lemons and extra ice. When it arrived, it was missing the lemons and the extra ice. There was no prior communication from the restaurant about any changes to my order. After reaching out to them, they neither agreed to correct the order nor offered a refund. read more

Count your days Chick- Fil- A . Forgot to give me my fries. And no it wasn't "my pleasure". Nothing about having missing fries is pleasing. Fries before guys. read more

This is the closest chickfila to me. I wish I didn't have to think so negatively toward this location but it really is the worst compared to other locations in the area. I come here out of convenience and have to double check my bags because I've received someone else's orders, no fries, no chicken nuggets/sandwiches, wrong or no drinks at all. read more

The staff at this Chick-fil-A location needs more training on how to communicate properly and repeat orders. My order was wrong today, so I drove back through the drive-through, and instead of apologizing and saying she would fix it she told me I told her wrong with an attitude. It was an easy fix and I know people make mistakes but it could have been handled differently. In addition, many times when I come to the speaker, the order taker takes a while to take my order. More smiles, with an enthusiastic voice will help this location a lot. In the event that you have a choice, you should go to a different Chick-fil-A restaurant. read more

We love that it is clean and there are never a million cars or people here, but with that being said, it takes FOREVER to get your food and everyone seems confused. We have been coming since it opened but at likely at this point to go elsewhere because when the kids are hungry, the kids are hungry! So making them wait longer is a pain for me and the one other person inside there eating. I hope this changes. ***update*** I did the mobile order for an 8 count meal. It took 16 mins to receive my food. I won't be back. I will continue to support to Sawdust Chick-fil A!!! read more

Carla is amazing, very outstanding service and this location has the cleanest restrooms. By far the best chick fil a in Houston!

We sat waiting on our food for 20 min before learning that our food had just been sitting on the counter. We were dine in as the receipt stated. No body came out or called our name or otherwise. They then wanted me to take the sane cold food. Never again. Avoid this location. read more

They get my order wrong EVERYTIME . It's so frustrating always having to call and wait for the order to be corrected . They don't even answer when you call read more

1/16/23 Jeremiah at the window was so nice, read my order back to me and double checked if I needed anything else! read more

We love Chick-fil-A and have spent a lot of money at this location and many others. Rarely has my order been incorrect and if it is, it's always handled extremely well and politely. Never have I been given attitude at the drive thru line. To the girl working the window tonight just before close: I can barely hear you through a mask, I caught bits and pieces of what you said (medium fry, mac&cheese) that confirmed it was my order. So when I come back around after not receiving lettuce and tomato on my spicy deluxe, there is no need to be rude and confrontational stating that you "just repeated my order while I was right here" and then proceed to laugh at the situation when I explain to you why my order is wrong. Well congratulations, your rudeness just awarded your self and all of your great hardworking teammates a bad review over two slices of tomato and a piece of lettuce Update: Management reached out, reassured us that the issue was going to be taken care of, and apologized on behalf of the employee. Thanks read more

One of if not the slowest Chick-fil-a I have ever been through. There where only three cars in front of me at 11am yet it took 24 minutes to get my food. read more

I got a to go order for my mom and I and my mom got a piece of plastic in her sandwich and I got two rotten fries ): was not a good experience at all. read more

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The past few times that we've gone through the drive through at this location to order meals, they've completely left out our sandwiches. It's super weird because they put the fries in the bag. I was patient the first time, the next few times are kind of annoying. read more

I love this chic fil a!!! Everytime my order is so fresh and they even give me extra sauce! Also everyone is so sweet definitely one of my favorite locations read more

This place is top tier garage because they never salt their fries...and they never have since they opened up. I'm not sure what's going on but they need to get some really attention to detail management in there. read more

Ahhhh Chick-fil-A!! My love for thee is strong. Aside from their thick ass milkshakes - zero complaints. Nuggets are sooo good. I hate waffle fries but not chick-fil-A's!! I recently tried their Cobb salad and looooove it. I order it every time to save for later. There was an internal battle of whether i liked it fresh or refrigerated because they are both equally good. I got my husband on them and now he orders them all the time. We come here wayyyy too often. Service has never been an issue at this location. My most recent visit we both forgot our wallets and used to the app to dine in. Ease of the app and rewards points are on point. read more

Chick-fil-A - Cobb salad - Fast Food Near Me - Spring, Texas

This is my fist time having to write a negative review about a company I love. Today I ordered food on the app for curbside. I went in and instantly you could tell the energy off. I was asked was my order door dash or Uber eats to which I informed them that it was curbside. I al currently almost 9 months pregnant. There's an area for pick up for Uber eats and door dash, it's a shelf with 3 rows, my food was at the bottom. Due to pregnant it's challenging for me to bend down. I had the manager and associate look at me while I squatted down to get my meal. I will never order from this location ever again. read more

This location is terrible. Always missing stuff. Got a south west salad and it was missing everything. All I got was a bowl of chicken and lettuce. Missing the beans and corn and toppings. Highly disappointed. read more

Way too long of a wait. Any time during the day/night. Insult to injury: When you get done-you have to pull around to the front to wait longer. All while somehow they have a cell phone blocker or something that interferes with cell signal in their lot that makes it fun while you are just trying to get a quick bite to eat during lunch or finish a business call after work while you have a hungry family at home. read more

Has to be the worst customer service. I mobile ordered and when I arrived I had to wait 30+ minutes only to never get my food. Usually Chick fil A has good customer service. Guess this one didn't get the memo read more

This restaurant was just as spectacular as any other Chick Fil A restaurant. Food was fresh, customer service was great, building was clean, and we enjoyed it! read more

We love this location. The people are so nice and always clean. My kids love to play here and is not crowded like other locations. Natalie is so sweet always making sure if we need anything. I cut a cake for my dad with the kids and she was very attentive asking me if I had plates and forks. We had a wonderful time!! read more

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I almost never have a problem at Chick-fil-A but the gentleman in front of me got his order and it wasn't right for whatever reason the a young lady and Kevin was using the same register as I walked up the young lady asked if she could use the register really quick to fix the problem ver nicely and he ignored her not once but three times so I said it's ok please take care of the gentleman he said he fine can I take your order and I said she asked you if she could fix his order and you ignored her and he said she is fixing it now witch she wasn't she was looking embarrassing and frustrated with him but I told him can you please help him first and he said we are supposed to help the guest first and I said he is a guest and he was before me. And he said can I take your order in a rude voice and he also was rushing me I couldn't really think of what I wanted when I Order one thing he kept say will that be all I ordered another thing and he like will that be all will that be all. I have never met such a rude person with a nasty attitude. Kevin is definitely not made to work at Chick-fil-A with his nasty un- Christian like attitude. Chick-fil-A has a repetition of being polite and awesome customer service but this guy get a zero and I hope he leaves or is not there when I come back. He is definitely not an asset at all with that attitude. But other that that the food is great and the others employees are a blessing. I t read more

My favorite and regular Chick Fil-A. Ashley always remembers my name and always has a big bright smile. I'm not the only one either as it seems she also remembers the other regulars. What a great way to start off one's day. read more

I have never been so unhappy with service from Chick-fil-A. I have ordered here about 13 times since moving to TX in August and 12/13 they have gotten my order wrong. We always do curbside. To give you an example of the kind of service I am used to...in Virginia Beach we have gone to Chick-fil-A once a week for 7 years and they maybe have gotten my order wrong twice and that was during Covid. read more

Chick-fil-A - What I ordered is on the sticker but when ya open it is NOT what is on the sticker - Fast Food Near Me - Spring, Texas

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