Ordered the crispy waffle cut fries and a crispy spicy chicken sandwich Fries were soggy, yuck! Bun on sandwich the same, bummer.....had it delivered by Grubhub read more

This is my usual spot for a quick meal if I'm at The District for a movie at the AMC. The food is pretty standard and delicious for a Chick-fil-A restaurant. Their Spicy Deluxe and Chick-fil-A sandwiches are my go-to items to order. Don't forget the Chick-fil-A sauce! Even though the area is usually busy, there's plenty of parking spaces. If it's busy inside, save yourself some time and place your order via their easy-to-use mobile app. read more

Chick-fil-A - Spicy Chick-fil-A sandwich, Spicy Deluxe with Pepper Jack sandwich, unsweetened iced tea - Fast Food Near Me - Tustin, California

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Absolute worse in getting an order right. I've had them tell me everything was in the bag, only to find out they had left out an item.

What I LOVE about chick-fil-a is the breakfast. It has to be the biscuits. They are just so delicious and always baked perfect. I usually get a sausage biscuit sandwich and a chicken biscuit. Add some hash browns and ketchup. Best quick breakfast. If the drive thru line is long do not go in instead. I repeat, do not go in instead. I think they prioritize the drive thru. I went in when the line was hellaciously long and when I finally got my food and walked out the drive thru was completely cleared. read more

Worst order ever. My chicken sandwich was over cooked so crispy I couldn't eat it. My fries were over salted couldn't eat those either. So disappointed. I don't know if they didn't care because they were going to close soo read more

Chick-fil-A - Chick-fil-A Chicken Sandwich - Fast Food Near Me - Tustin, California

Visited on Wednesday (11/01) and was flabbergasted by the fact that they had a secret character meet and greet. How fun! The character was the rat from Ratatouille, except much smaller, less hairy, and less intelligent. I was intent on catching it with my bare muscular hands, but was advised by many not to do so. I know better than to let others dictate my decisions, though. I caught the rat and used it to help chew a hole through one of the walls in the bathroom. I stuffed many treasures and trinkets in the hole before sealing it again (with the rat -- will not specify how). The rat did dual wield plastic forks; I do not advise engaging with it if you are not a skilled combat professional as I am. It swam in my food for fun, a common tactic used among rodents to intimidate their predators (me). The service was good. The food itself was also alright. Service is very efficient and friendly! read more

Never seen such a Poorly managed Chick-fil-A! This must be some kind of joke Franchise cause there's like 7-8 Employees in the Food/Cashier area, and the Dining area unattended with a bunch of Trash and pieces of Food stuck underneath Tables, the Tables are sticky and greasy looking, garbage bags on top of the Bin disposal. Not even when we approached the Cashier, there was NO welcome or greeting or even the usual "My pleasure or absolutely".. bunch of Gen Z Kids, as a Matter of fact, I even approached an employee to inform him Women's bathroom had zero Soap, so he puts a yellow Tape and answered saying "ok". Well, let me tell you my BF had to open the Men's and watched me quickly wash my hands, Ugh! The Music playing secular & basically nothing Religious or what we're used to listening on Christian stations. We couldn't even get Pepper jack cheese as requested on a simple Chick-fil-A sandwich. Now that I recall, this is the 2nd Time and never again! The first time they couldn't even get my order complete. Missed out 2 Fries. Come on now, why is it so hard to keep a Restaurant clean in the middle of a Business/industrial area? not Corporate owned I can see.. P.S, just went back to the Women's bathroom & Closed for cleaning sign still on after 15 mins... wow, ridiculous. Avoid this location! read more

Chick-fil-A - can't wash your hands before you eat, I guess! LOL - Fast Food Near Me - Tustin, California

Disclaimer: no chill pills have been taken today... Hangry or not, watching, no exaggeration, 15+ other people get their food, while I'm sitting there, like a dumbcluck, in the 20 min for some salads... some = 2 salads. Not made any special type of way/no modifications... Cold fudging fries.. cold chicken strips. Messing with my food, especially when this is the first thing I will have eaten today, is messing with my emotions... Edit: OMFG NO DRESSING FOR THE SALADS! Thoroughly disappointed. Should be ashamed fr. (Ignore grammar.) read more

This place has employees that are not friendly or nice and got my order wrong. When I checked my bag I was missing the nuggets that I had ordered I went back to fix my order apparently I wasn't charged for it which is fine even though I had asked for it..but they made it seem like it was my fault that I didn't give them the order properly ??? When I'm not the one taking the order and it's not my job to take my own order. Avoid this chick fil a franchise read more

Not enough STARS to truly rate. Delicious breakfast and very excellent employees. Can't get enough of the Buffalo Sauce. read more

Food was good but I ordered a sprite with my meal and they gave me seltzer water. When I noticed it was too late.

Last I checked, the chicken fillet is supposed to fill the circumference of the bun. After waiting 23 minutes in the drive-thru to come home to this measly put together sando? Just gets my day going. I'll probably for sure be back though lol. read more

Chick-fil-A - Below par Chick-fil-A Chicken Sandwich - Fast Food Near Me - Tustin, California

This place is good to get! But it's priceyyy the chicken minis are so good! And the workers are not bad at getting it wrong they also are good at getting the orders. For a fast food restaurant overall quality is good for if you are feeling like a chicken sandwich and some fries. Overall 4 stars read more

WTF!!! Chick-Fil-a A ROACH IN MY GRILLED CHICKEN NUGGETS. You dirty MF's!!! How dare you serve food with a side of 1 inch roaches...and when called about this your nonchalant ignorant attitude is to give me a coupon for more food! No thanks trash! How dare you! I really liked Chick-Fil-a and now I will never go back! I'm done I thought you had such high standards, well I see now that's it's all nothing but a show, you don't care about what you serve or how you serve it. My stomach is gurgling and I feel like throwing up. Thank you for that! The pictures I have don't do the utter and complete disrespect and disgust justice! (HOW DARE YOU SERVE ME A CRISPY ROACH...HOW DARE YOU!) We order $50 dollars worth of food, that went to the trash! Thank you and I hate you for this! read more

Chick-fil-A - Yep! Those are F'ing crispy roach legs - Fast Food Near Me - Tustin, California

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Waited 40 mins for my food and they left my food all cold on the counter until I walked inside to ask for it. What's the point of a drive through if we have to do that! read more

Wanted to share my experience. Truly once in a lifetime. Shout out to this lady Manager, Kimberly. She made my night and I did not have the time to say Thank you. Short and sweet, the bill was on her. Thankful for your Management skills Kimberly! #aboveandbeyond read more

Why is the dining room open without air conditioning? That's a huge E & O claim! People can pass out and faint out. Keep your drive thru open but close your dining room. They couldn't serve me ice!? The ambiguity is not ok. read more

Did not receive my full order. Difficult to contact store to get my refund..........................

Location: nice and comfy Service: exceeding the expectation of fast food Food quality: salad is fresh and the fruits are fresh and firm Recommended read more

Went through the Drive-thru and they got my entire order completely wrong. They gave me chicken strips rather than the nuggets but charged me for nuggets. They did not give me any condiments even though I was clear on which ones I wanted and they did not give any napkins at all. Don't understand how they got the order wrong with so many workers working in the drive thru. Worse location in Tustin area. read more

I got here at 5:50 I've been waiting in line for 40 minutes! Idk what's going on in there but I've never ever experienced a wait this long.

I just saw the manager, Frank handle a customers cash and then handle a coffee cup with his bare hands. I asked him if he was really going to handle cash and then a customers cup without washing his hands and he rudely told me "I'm touching the side of the cup" when I saw him touch the rim. No apologies. Totally rude to me. I left without ordering any food. With covid this is not acceptable. He could have easily thrown the cup away and washed his hands when I called him out. read more

Ordered dinner and shocked too see how a large fry look. The wrap also looked like a kids portion. read more

Chick-fil-A - Used a ketchup to use it as a reference, this is ridiculous. Not a kids meal! - Fast Food Near Me - Tustin, California

This is the worst location seriously. They are always messing up orders! How do you forget to add tomato and pickles to a deluxe sandwich? I wish it was only one time but this is the second time they messed up my order. read more

Cleanliness is so important for a restaurant or fast food. This chick-fil-A was by far the dirtiest one I've been to. The indoor tables and outdoor tables were filthy, the floor was dirty and the countertops looked sticky. Maybe instead of only management mopping as we saw while we were there the staff should also be directed to help keep this restaurant clean and tidy. This indoor location was the emptiest I'd ever seen probably because people don't want to sit in filth. Clean it up Chick-fil-A!!!! Tustin should raise their cleanliness standards ASAP!!! read more

Good breakfast options. Great service always . It is a busy location during breakfast time. The restaurant is a good size plus it has a fun zone for little kids read more

The service at this chick fil a is absolutely terrible the guy at the drive thru window was so worried about how many sauces he was able to give me and didn't include a whole meal in my bags absolutely disappointed. read more

shoutout to my man Adrian working the front of the Drive thru! super friendly attitude and incredibly attentive for our food! made the picking up process superb food meets their typical quality, the strips feel bigger here??? not that i'm complaining!! only wish with the grilled chicken nuggets is that they sear it more so there's some crunch but i'm being nitpicky at this point! pick up quite a bit of orders for uber eats here as well and the staff is always super friendly and helpful! read more

No AC, person taking our seemed lost, messed up our order, then forgot our second combo. Seriously though why is it so hot in here smh

Try their waffle cut fries with the Polynesian sauce. I swear they taste like churros. Yum! read more

Chick-fil-A - Drive thru menu - Fast Food Near Me - Tustin, California

I AM SIGNATURE STATUS AT CHICK-FIL-A!!! I love their service here. I usually come to Chick-Fil-A for their breakfast. But today came for lunch and super delicious! I have so many points on the app that i always use my points for fries and dessert. read more

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Server was nice and kind Food is good and well cooked The drive thru was easy to access and wait read more

From the best chick fil a to the worst after renovating. the staff is horrible at customer service, i wait 20-30 min every time im in the drive thru lane. When im asked to pull up to the front and wait for my food i always wait up to 10-15 min, when all i ordered was a spicy sandwhich meal and a grilled cheese. drive thru order takers are always on their phone and people inside are always having a party instead of making food l. it's 11am and they have been open for a while and 32 min later with both kids in my car i am still waiting on the side of the drive thru for my order after being pushed out the way to attend other orders. once my food is ready they are slow walking to my car. loved this chick fil a back in. 2017-2021 read more

Idk if this place is under new management/ownership or what... but the dining room is dirtier than a truck stop bathroom in Barstow. Every table is dirty/has something on it. If it's this gross in the public area, I don't even wanna know what it looks like where they're making the food. If you have to eat here... take it to go. read more

Best fast food place to drop by if you want a quick fried chicken sandwich! Their quality and service is always top notch. We are pretty close-by to this location so there cant be anything wrong with it! Definitely will come back for our next craving. read more

Chick-fil-A - Fast Food Near Me - Tustin, California

Love chick- fil- a. Best place to go to get a quick sandwich. Plus all the sauces they have amazinngg!!

I got in line this morning @10:25 the attendant was fixing her iPad and was unable to take orders. I missed breakfast due to this.

Terrible manager .. I ordered food the fries were hard as rock and the nuggets were also .. Please remove the manager I talked to on June 1,.She was so not very good on making my experience good..She wasn't interested in hearing about my experience..That manager should not be at the location as usual I go to Chick fil also the best service as my location is in Ladera ..I feel like it represents your location very bad ..Do Not Eat at The Tustin Location really terrible I tried to get a hold of a manager and I Literally called 14 times .. It's not that busy that could not pick up. Go some else terrible customer service.. read more

$6.59 for a milkshake. Insanity!!!! However I Love the lemonade shake & food. And they are nice & accommodating, which is really cool. Good job read more

how do you mess up an order this badly? not even kidding this is how my order was. fries half ways, missing food, paid $22 for nothing. will be getting chargeback and not coming back. read more

Chick-fil-A - Fast Food Near Me - Tustin, California