Common courtesy as well as COMMON SENSE is lacking in today's food service industry. People are spending more money out in drive thru lines and people we see in these type of establishments are really bitter about their jobs. I JUST went thru their drive thru and what SOUR ATTITUDES I had to deal with. Simple order, nothing special. Not a HELLO, Not a THANK YOU in any of the people in encountered. I don't know if I want to go back again. AND I have INVESTED in Chik-Fil-A. Terrible. read more

This is a convenient location, right across the freeway from Six Flags. I got the Spicy Chicken Sandwich. Plump and spicy, for under $5, it is a solid deal. 5 stars. Service was excellent. Quick, efficient, and smiles all around. 5 stars. Dining room and rest room were clean wall to wall. 5 stars. read more

Chick-fil-A - Spicy Chicken Sandwich, $4,39 - Fast Food Near Me - Vallejo, California

Got in line for the drive thru at 1022 but by the time I got to the ordering station it was 1030 an they refused to make me a chicken biscuit. To add insult to injury I then had to wait in line 15 minutes to escape the drive thru. Fortunately by the time I arrived at the pick up window and explained the issue to a manager she was nice enough to get me a chicken biscuit and even threw in some hash browns for my trouble. All's well that ends well. read more

Chick-fil-A - Tasty biscuit - Fast Food Near Me - Vallejo, California

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If it wasn't for my husband long Chick-fil-A then I probably wouldn't have ever come check this place out. I really like the Vallejo location because the service is super fast and the employee's are really nice when taking your order. I like how they come and find you with your order instead of waiting at the counter. I also find it very convenient that you can order from your table on the app instead of going directly to the register in case you wanted to find a seat first. I really enjoy their breakfast chicken sandwich on the muffin along with the crispy chicken salads they have! I can honestly say their chicken salads are one of the best I have considering this place is a fast food. Depending on the time you come then this place can be really busy especially on the weekends but definitely worth it. read more

I can't believe I'm writing this right now. This is for THE worst customer service I've ever experienced at any establishment ever. Today, I placed a delivery order on the Mobile App, using Chick-fil-A delivery, not Door Dash, at 11:42am with an estimated delivery time of 12:32pm - 12:47pm. 12:50pm came and I still hadn't received an update on the app or a text. 1:10pm came and I started to question if our order would be arriving so I decided to get dressed and head over to the restaurant. As I arrive, I receive a text stating that our order is on the way. I click on the link in the text and it shows my driver is completing another delivery 11 minutes across town! By the time our food arrives, I know it won't be fresh. I didn't pay a delivery fee and tip to receive soggy fries. I walk in, obviously upset and was greeted politely by a young lady in a red shirt. Shout out to the front end staff for awesome politeness. They get a solid 10, but their general manager, Ignacio E, gets a big fat ZERO! Everyone is super apologetic and empathetic but HIM! I tell him the issue and he says that I could either receive the food that's being delivered or a full refund. There's no way I'm paying for a lack of freshness so I ask for all my money back. He then calls the delivery driver to cancel the delivery and head back. I ordered $57.66 worth of food and there's no way I felt comfortable placing another order without getting credit back first. He then asks me what I want and I say, I'd like some type of compensation for the lack of service, long wait, and inconvenience of having to drive out to the location when I placed a delivery order. He refuses to even try and compensate for anything! He said "you got your money back, there's nothing I can do, you got the money." At least the kid at the register offered me some water! I'm visibly and understandably upset and I tell him I'm going to write a yelp review. I take my phone out to take a pic of his nametag and he turns around and leaves. The staff is super nice (as Chick-fil-A typically is) and I can see they want to help me out and work with me. The manager comes back out and then KICKS ME OUT! I told him I wasn't trying to cause a scene, I was just trying to get my food! I didn't put up a fight, I walked out. I'm not the type to cause a scene, I just wanted to eat. Ignacio, the manager, does NOT know how to deliver customer service. I've never been treated this horribly ever. Even at fine dining establishments, when there's a ridiculous wait or poor quality food, accommodations are met. Not here. Shame on you Ignacio. You just made Chick-fil-A, a well known brand known for great service, look really bad. I'm pissed! read more

Slowest Chick-fil-A drive-though I've ever been to. They are usually so well run. I'll avoid this location for sure if I'm ever back in the area. read more

Food is always delicious, I put the order in and as soon I was about to sit down , another young lady already had my daughters order ready at my table. The Ambiance is always relaxing my daughter loves going into the the play ground. I can say I been here all multiple times and enjoy it , but today an Gentlemen that works here made a Difference. He made a 5 star Experience .I notice him giving somebody their order next to me and providing exceptional service. He made sure if the man needed anything else. He notice he didn't have a drink so he offered him a water. Then came acknowledge me with a smile and ask me if everything was good and if I need anything. Amazing work Ethic's, It's hard now and day to find Excellent Customer Service anywhere you go. Thank you Reuel for you amazing work. read more

Chick-fil-A - Fast Food Near Me - Vallejo, California

Chick-fil-A franchises are always some of the most polite experiences you can have in the fast food industry ... today was even better than that ! This one in Vallejo has a 71-year-old young man , Reuel working as a greeter .... and making sure that everyone had what they needed after getting their food .... This man is old-school he takes pride in what he does, and he's doing a hell of a job !!! At 71, he still takes pride in what he does !!! If by chance you get to get by here and notice Reuel , take a moment to be kind to him. He truly is an asset to Chick-fil-A. !!! read more

To be honest, up until this point I've had great customer service and it has been amazing. In particular an employee named "Alissa" or "Maya", I believe she had braids. I found myself trying to grab her attention and she looked right at me on two separate occasions. She walked right passed me and right to the table behind me. She then proceeded to have a 20 minute conversation about her personal life and exchanged numbers with some guy. It was honestly annoying to hear them talking about how they want to shop and exchange some kind of services between each other. Being ignored is one thing but to have an employee look right through you to have a conversation with a table behind you was 100% unprofessional and disrespectful. I was let down today, and as I look across the parking lot at Chipotle I can't help but to think of I made the right choice in coming here today. -Regretfully, Jerry A. read more

Service has gone tremendously downhill since COVID. I waited 40+ minutes for my curbside pick up order on top of the 25 minute advance time I gave for the order. And even when the app said it was supposed to arrive at my car... I still waited another 20 minutes. By the time my food arrived the fries and nuggets were all cold. The only good thing was everything was included in my order. This is a real bummer since I enjoyed coming to this Chick Fil A due to the friendly service. That is no longer the case. Find a different Chick Fil A. read more

Chick-fil-A - Massive wait times. I had to go inside to check on my 40+ minute wait for curbside pick up. - Fast Food Near Me - Vallejo, California

I'm so sad to write this. I ordered 3 spicy chicken deluxe meals. My husbands first time to try!!! He went in for the bite and pulled back a long hair!!!!! I was honestly shocked!!!! So now he refuses to ever go! I wrote to chick fil A online but never heard back on any changes or preventative measures being done to ensure this doesn't happen again. On a positive note.. the drive thru customer service is always great! read more

Chick-fil-A - Spicy Deluxe Sandwich. Found a long hair! - Fast Food Near Me - Vallejo, California

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When I used to work at the mall in Fairfield this would be my favorite spot to eat at cause I was obsessed with their waffle fries and at the time carrot salad( which is probably a weird thing to say but so what!) Now that it has made its way to Vallejo I have only been here twice...and today I actually went inside for the first time. No more carrot salad....but I've found my new obsession. I ended up getting a southwest chicken salad with a side of mac and cheese just to try it. I was blown away at how well the Mac was done. Kudos to whoever got that recipe down for that! read more

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The while staff is amazing. They are so polite and very attentive towards the customers. Best chik-fil-a is the best by far.

I was there on Friday at 1:45 for a late lunch and the place was full. To my pleasant surprise, everything went very smooth, employees were all upbeat & helpful. The food came out quick, right and hot. The energy the employees were giving out created good energy among us customers. I will be back again. read more

I am not a huge fan of my local chic-fil-a. Reason being the long lines, slow drive thru lanes. Food is good of course but they really need to develop a strategy on better service read more

Chick fil a is known for its excellent service. But on this day the young lady serving me was very impatient and dismissive. We all have bad days so I wasn't upset but maybe she should go find work and Taco Bell or something. An upbeat and positive attitude is what chick fil a is all about . The food was yummy. read more

Chick-fil-A - 2 count Chick-fil-A Chick-n-Strips - Fast Food Near Me - Vallejo, California

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It's all about the customer service and this location has none. They got my order wrong so i called the store to speak to the manager and got the asst. manager. Long story short the asst. mgr. couldn't help and said the manager would be in after 6pm. Called again at about 9:30pm and long story again she (the store manager) couldn't help. I asked to speak to her district (regional) manager. The store mgr. said she WAS the district manager. I asked what stores she covers in her region and said ONLY Vallejo. I could be wrong as i do not know the management layout for Chick-fil-A but wouldn't that just make her a Store Manager? As i said in the beginning, it's all about customer service and this location has absolutely none. I will be making a call to their customer service line to report the incident and to find out if indeed she IS the regional manager. -------- Update. A person reached out who was probably the REAL store manager and offered a return visit. Thank you!!! read more

The staff working the drive through were very friendly and professional. Props to them. Food was very blah. Got the 12 Piece meal. Chicken just tasted salty. Nothing more. And the waffle fries were kind of soggy. Not thrilled. Everything aside from the amazing friendly staff was very sub par. read more

I have been to this store ma y times and typically there I an issue. Today was just too much be bc from the wait to the quality of the order,, there were issues. I was very dissatisfied this evening with my curbside order. I do share some of blame myself for not dbl ckn order thoroughly b4 I left. Nonetheless, this doesn't mitigate them from their responsibility. Here is my letter to customer service. Stay tuned for resolution. If it is the rati g will possibly chg. I ordered through the app todY and was charged 2x for the same order, $54.20. Additionally, I am missing several menu items (kids meal only had one chicken strip, ice cream cone missing, and one order of fries should have been a large, but was a medium). The wait was astronomically long for a mobile (pay-order ahead) order, only for them to still make such errors. On top of that, the order was cold! I want a full refund for this transaction. I am completely dissatisfied! I have attempted to call the store as I don't live in the area. No one is picking up. The service was favorable. read more

Horrible costumer service! The staff can not control traffic. Cars cut you off in the drive trough and the so called MANAGER JOSUE FERNANDEZ is incredibly rude and BLAMES THE LACK OF CONTROL IN THE THE DRIVE THROUGH AS A EMPLOYEE SHORTAGE. Which I did not see that. Outside of the establishment where a total of 6 employees in the safety vest. read more

Awesome stop for awesome chicken when on the way to Tahoe for awesome snow. AWESOME!!! read more

Chick-fil-A - 4Runner for chicken. - Fast Food Near Me - Vallejo, California

Camren is absolutely amazing and our food was hot and fresh. King camren is amazing and gave me extra mints super good service. Camren was the nicest worker I have ever met and I would like for him to get a raise. Thank you for your time read more

Good food but .......... Long lines. (Great for business owner, not for customers) Unexperienced cashiers. Please put quick n faster cashiers in registers. read more

Chick-fil-A - Long line. Never seen before. Nice. - Fast Food Near Me - Vallejo, California

This is our usual Saturday breakfast order! We love the chicken bowl! great costumer service. This older Filipino guy always so kind and asking if we needed anything! I haven't seen him recently but I'm thankful for his great costumer service! read more

A bit disappointed to try the new honey pimento cheese chicken sandwich at the Vallejo Chick-fil-A. Could you spare the cheese? If there was a quarter teaspoon of shredded cheese, I'd be shocked. On the bright side there was a small piece of pimento the size of a tic-tac. That was the best part. And your mobile app is horrible. It took three times to get my fries reward and I ended up having to delete the extra fry you charged me for. The poor food runner had to figure out what happened & help me. Then, more disappointment ‐ undercooked soggy fried. Try harder folks. Will pick up inside next time to show you what a bang-up job you're doing (not). read more

Review #252 - 2019 I feel like I've been eating a lot of chicken sandwiches lately! I was driving the kids over to Sacramento Valley Cemetery to drop off some flowers for my mom's birthday & the kids were starving so I decided to swing by and grab them each a meal. We showed up around noon on Saturday, September 7th. I needed to use the bathroom so I told the kids to wait in the car & we can order at the drive thru, but they all decided to follow me inside so we just ordered inside. My 25-year old (illegitimate) son, decided to be helpful & place our order via the app to save us some time since the line seemed kind of long. Unfortunately, his effort wasn't put to good use since it took us way longer to place our orders online than it would've had we stayed in line. The thing that caused even more time was the fact that we couldn't order more than $50 worth of food per transaction & since there were 8 of us, our meal came out to way more than $50 so we had to place two separate orders. Thank goodness we weren't in a hurry. Luckily, even though we took a while to place our orders, it didn't take very long for them to fill our orders. However, they forgot the drinks for our second order so the boys waited about five minutes for those. Food is consistently good & service is quick & friendly as always. My 3-year old daughter & 10-year old niece were pretty happy that this location has an indoor playground. read more

This location doesn't feel completely well thought out considering the long lines there always seems to happen at Chick-Fil-a. The line for the drive thru starts right as you enter the parking long and feels like it gets in the way of thru traffic. The staff work quickly with people taking your order outside, another to pay with and a fairly quick pick up of the food once you get to the actual window. As for the actual meal......the nuggets were standard and good as normal but the fries didn't feel fresh nor were they crispy at all. The lemonade had WAY too much pulp. My first couple of sips of the lemonade were all pulp. read more

When you're hungry this is a go to place to get something to eat. It does help to have the app and order online so that way once you drive up or to pick up you just say your name and get what you want about 98% a time the order is correct all the time but I sometimes forget is like sauce which is OK because my food taste great. read more

20 minute wait for a peach shake that I ordered ahead of time while at Lowe's. Estimated time was 3-7 minutes. One star only because the manager was nice enough to throw in a cookie and brownie after I went in to find out why I hadn't received it curbside. read more

I usually have excellent customer service here up until my mobile order 20 minutes ago. As a mom of two boys, I utilize the mobile app to other ahead and park, get our food and go. I ordered my usual favorite - chicken nugget meal with fries and a kids chicken nugget meal for my son. But oh no, it was missing my son's kids meal. I had to go inside with my receipt and ask for it but was rudely assisted by two teenage boys at the front. One boy asked me for the bag and I asked why? I mean why would they need to see the bag? I don't have time to go back in the car, get the bag and show them. They treated me as if i was trying to pull a fast one on them and get free food. Isn't that what the receipt is for, which I showed them. One boy told him to calm down and dont trip something like that like I was a nuisance. But Sammie came to the rescue with my son's food. Thank you Sammie for making up for the lack of your peers' customer service! read more

Last weekend, I swung by this Chick Fil A after spending the day at Six Flags Vallejo, which is conveniently located close to this location! We were starving after a long day and placed our pickup orders on the app while still at the amusement park. Once we drove over to the restaurant, we hit "I'm here" and waited while the food was prepared. We got our food very quickly, only about a 10 minute wait which is very short considering there were hundreds of people at the establishment. My nuggets and fries were good, but my peppermint milk shake was amazing! The food was very delicious. I also appreciated that the restaurant was decked out in Christmas decorations! I took off one star because most of the tables for dine in were dirty, but it was understandable for how busy they were. Next time I come to six flags I will definitely stop by this location again. read more

Food is good but they got to do something about the flies inside the store, you know how uncomfortable to eat your food with a bunch of fly flying over you, other than that the place is pretty well maintained. read more

Chick-fil-A Vallejo ca has horrible service. l order 2 chicken sandwich meals and the food wasn't fresh. Totally unacceptable. read more

Chick-fil-A - Fast Food Near Me - Vallejo, California

Terrible service this is the 2nd time they mess up my order or I discover there is a missing sandwich from my order. Also , tried their new 8$ sandwich, don't do it is not good. Stick with the original. read more

Came here for breakfast on a Monday so there wasn't a lot of customers inside. For Chick Fil-A standards, this eatery was par in terms of cleanliness, food, price and service so that means a ton without saying lot. read more

Chick-fil-A - yogurt parfait for breakfast - Fast Food Near Me - Vallejo, California

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Their Drive-thru is terrible. Their ability to execute an order is not great at all, no matter how simple the order they manage to mess it up. I ordered a meal which would include fries and a drink, right? Well, when I actually received my order they only gave me a drink and my sandwich. When i questioned them about my fries they said they "read my order back" there was no mention of the fries. However when reading my order back they said I had a #2 meal and of course I agreed. In order to to have the fries that came with my meal I had to pay separately. Absolutely ridiculous. This location has messed my order up many times and at this point I will go to another location who can handle orders and provide the service i appreciate. read more

The food was dependably great..,, The service, even at the drive thru was efficient , excellent and the servers were knowledgeable and polite more than expected !!! This is how to run a business.... Thank you read more

I was very disappointed this morning, I got my family breakfast without my app so I get home and my favorite is breakfast sausage and egg with cheese biscuit sandwich, rarely get hash browns but I got it with the special coffee drink. I got 2/3 way through and I saw this black flaky crinkle black scab on my egg, I removed it to get a better look thinking it was from the grill, it was a black SCAB . I'm disgusted and disappointed. I know how hard staff and management work because my family frequently support this location. read more

Chick-fil-A - Fast Food Near Me - Vallejo, California

Horrible service. First off, behind the counter the floor was a mess. The floor was wet and I can see people balancing to not slip. The place was packed and the workers were overwhelmed with the inability to multitask under pressure. I placed an order on the app for curbside and 15 minutes after arriving nobody came outside. I go inside with my son whose teething and crying and no one wants to help. I asked Jennifer for my food and she said she saw it. Never came back with an update until I asked again. She then tells me my order was forgotten and it was cold so they had to do one again. This whole time my son is crying because he's teething. After another 10 mins waiting in the store they give me my order. I get home to find I was only given a few fries in my large fries order. The milk in my kids meal was never placed in the bag. Never going to this location again. They need more training. read more

The manager at this place that is working today on 06/19/2024 at approximately 10:45am wearing a blue polo shirt with a semi bald head needs to be fired for harrassing me all the way to my car when I asled him to repeatedly just leave me alone. I SIMPLY STATED IN THE RESTAURANT THAT THE SERVICE HERE COULD USE SOME IMPROVEMENT AND THATS WHEN THE HARRASMENT STARTED. Some people really don't belong in customer servuce. read more