Everyone must love Chik-fil-a because whenever i go the parking lot is alway loaded. Lol. I mean dang... There will be a wait but the staff is friendly. I went through the drive thru and ordered. I got a deluxe chicken sandwich combo with lemonade and a brownie.. The sandwich was good. The lemonade was very refreshing and it tasted fresh squeezed... Mmmm. The brownie was my fav. I recommend microwaving it and getting a cold glass of milk... All in all it was a good visit and my food was good!!! 4 stars!! read more

Chick-fil-A - Brownie - Fast Food Near Me - Virginia Beach, Virginia

Unbelievable. This location misses items when completing drive thru orders, then makes it a pain in the ass to get comped for food that has been paid for and not provided. The customer service is way below the level I am used to at Chick fil A. read more

It was probably my 1,000th time coming to this location. It's my favorite out Virginia Beach. I've never had anything wrong with my order, or a bad experience. Everyone is always so cheerful and my food is perfect. Highly recommend read more

It was quick just Chick-fil-A nice lynnhaven mall where you can mix and match pizza and chicken sandwich

Unfortunately I am unable to upload the photo along with this but I ordered a grilled chicken sandwich today and first bite I pull out a piece of plastic wrapping about half the size of my hand. Be careful eating at this location check your food. I had to ask for a refund no one offered to replace, remake, or anything. DONT EAT MORE CHIKEN! read more

Ordered food through the Chick-fil-A app at 6:12 for drive thru pickup. Went through the drive thru line to "check in," but apparently was never actually checked in because I was asked twice what my name was before I was told to pull around to the drive thru waiting area where I waited another 30 minutes. After looking back at the Chick-fil-A app, it still said I was never checked in, so I cancelled more order on the app and left. Usually satisfied with the service there, but 1 star rating this encounter. read more

I mean, it's chick-fil-a.. how can I not give them a 5-star review. This location specifically provides AMAZING customer service. No matter how long the line may be, don't let it discourage you - they move quick and efficiently. This location is very organized and provides two lanes to order at. Staff is outside and providing service to make it truly a quick trip. Our order is always accurate and never missing a thing - not even a sauce packet. Not only are the staff members quick and efficient they are also very friendly and follow all safety measures. I definitely recommend visiting this location if you are in the area. read more

Chick-fil-A - Fast Food Near Me - Virginia Beach, Virginia

My first time to visit this location. Placed my orders and got quickly. Fresh hot sandwich with friendly good service and a very clean atmosphere. read more

Wow, first time at this location. Used the app to order, which was very easy to use. I decided to pick up from their dining room. The app allows you to make that change even after finalizing the order. The dining room was spotless. I was barely three steps inside when I was greeted by several employees. The best one by far was Ms. Beethoven (her real last name!). Ms. Beethoven was warm and genuine in her greetings to everyone. She would check on mobile orders, keep tabs on dine in drink refills, throw trash away for guests heading that way. It was quite an experience even for me who already loves Chik fila! read more

Chick-fil-A - To go order - Fast Food Near Me - Virginia Beach, Virginia

they gave me the wrong sandwich, I ordered a Chick-fil-A deluxe with American cheese and they gave me a spicy Chick-fil-A sandwich with pepper jack cheese. read more

Impressive enough for an update. A brand new 5,000 foot building with expanded parking lot and enhanced drive-thru experience. It's now open and busy! Look for them at the Salem Crossing Shopping Center across from Home Depot. My rainy visit this morning around 8 AM on a Saturday found them very busy! They just reopened this week after being closed for almost five months. It was nice to see the expanded parking and ability to exit the lot easily. The lot will need to have permanent black top put in later, they were in a bit of a hurry to open since they were behind schedule. The drive-thru is covered as is the trend I've been seeing. This allows employees to work outside taking orders on hand held machines. Ordering is in two lanes and funnels into one. The lot could not accommodate two lanes around the building. From large windows facing the cars waiting for their orders I saw staff actually running to cars to deliver. Amazing and something you would never see at another fast food. But those that love Chick Fil A know it cannot be put in the same category as a McDonalds, or Taco Bell. I wanted to see the interior and dined in. Not too busy in the dining room as most guest opted to drive-thru on a rainy morning. Everything was clean, tables cleared and new trash cans activated by motion installed. Love that they now have a large communal table for groups. I immediately saw long time employee Reynaldo in the dining room sweeping. He is this locations Mr. Clean and keeps the interior and exterior grounds looking spic and span. My order at the counter was very friendly as staff are excited to welcome back regulars like myself. I asked about the layout and how it compared to the new VB Blvd store and found out they are basically the same. An oversized kitchen allows lots of room to work and expands ability to offer more catering. My order a #1 Chick Fil A biscuit with hash browns and vanilla iced coffee. My transaction was processed through the app which I highly recommend. Breakfast was brought to my table in around 10 minutes or so which is a bit tardy based on other experiences. However, they are new and drive-thru slammed. My drink order was not completed and noticed by staff. A minute later I had my iced coffee. Everything hit that was suppose to be hot and cold that was suppose to be cold. I sat at the table with finished breakfast and everything neatly on the tray for over 30 minutes. When staff saw my tray with trash they grabbed it. Bravo! The continued issue with this location is the center itself. My experience was good with someone directing traffic specifically out of their lot, that's unusual. Most often the staff directs at the entrance. The annoying problem is exiting with back up, then watching oncoming cars entering. Be careful! Pull up to the all new Salem Crossing location to see the sparkly new building. I think you will be as impressed as I was. read more

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The customer service here is horrible! At this point they just try to get you in and out the line as soon as possible. I ordered food for my kids (one is 11 and the other is 13) from the Chick-fi-la app which offers delivery. The. chick-fi-la app ask you if you would like them to drop it off at the door or hand it to a person. I SPECIFICALLY ENTERED TO UT THE ORDER IN SOMEONES HAND. 45 MINTES LATER I RECEIVED. TEXT THAT STATED THE ORDER WAS DELIVERED WITH A PICURE OF MY KIDS FOOD ON THE PORCH. Being now the food was cold and after 9pm, I proceeded to Chick-fi-la at Salem Crossing 2013 Lynnhaven Parkway, Virginia Beach , Va 23456. to get my children's food replaced. It was close to closing, so I had to wait in the drive thru line. We I approached the young lady, I told her that the situation. She grabbed the radio and called the inside and explained what I was requesting. Immediately the person on the other end said no. I heard them state that they do not replace food simply because it is cold. I thank the young lady and explained that I would go up and speak to a manager. Once I reach the front, while speaking to the manager, he proceeded to inform me Chick-fi-la does not deliver and use a 3rd party delivery (DoorDash) and I would need to speak with them for a refund. I try to show the employee that I don't use DoorDash and proceeded to show him my order through the Chick-fi-la app. At this point I have an issue. Because now I am hearing false advertisement. I am hearing that the app offers delivery but it actually being done by a third party in order to push the liability for mistakes on to another business. I paid around 44 dollars for the food through the chick-fi-la app and now being told to feed my kids cold food that has been on the porch in the elements. I was not satisfied with his answer, however, accepted that Chick-fi-la will not replace my children's food so I told the manager that I would like to make the same order so my kids can have hot food. THIS IS WHERE THE CONFRONTATION BEGAN. The manager asked me to move my car up further. I decline the offer to do so. He insisted that I do so. I told the manager that I was already being inconvenienced and wanted to wait until my order filled. He told me that he would not fill my order until I moved, however, another manager came out and told me she would fill my order. I gave her my card and she went into the building. When she went into the building, The manager I was speaking to continued to request that I move. I declined. When the young lady returned with my card and food she informed me that I am no longer welcomed at the location. I thank her for the food and proceeded to feed my kids at 10 pm before their 1030 bedtime. I doubt that I will ever receive my 44 dollars back, however, I am quite bother by this situation and it is not sitting well with me. I have spent endless amounts of money at this place because My daughter loves it. I guess finding other options is now in the works. Just know that Chick-fi-la is changing and the service once provided looks like a thing of the past. read more

Let me start off by saying this is one of the best well kept establishments ,customer friendly and the employees are so polite... so I'm my opinion that makes this one of the best fast food franchises I've ever visited, it doesn't matter what area the restaurant is located or what nationalities the employees are... you better believe you're getting the same excellent customer service when you step foot inside any of their establishments!!. The food is always hot and fresh and if it's not they're sure to make it right.Its important that you're a member of the rewards program because they reward you for spending your hard earned money there so why not take advantage?. I don't eat fast food much but if I get the craving I already know what my choice will be,the only reason I didn't give 5 stars is because they are a little pricey with their meals but I'm a firm believer if I'm going to pay more then it very damn well be worth the price!!.. read more

Customer service sucked, food took forever. And it was a blue shirt manager who sucked. Too worried about talking and being in every body's business. read more

No matter what time you go to any Chick Fil A; the lines will be long but totally worth it! Chick Fil A is the only fast food spot that I don't mind waiting. I visited this location for the first time since the renovation. It is much bigger. They also have a different set up for the drive thru. Kudos to those employees who have to stand out there in the heat and rain and take orders. I chose to go in this time. The line was long but it went quickly. The cashier who took my order was very pleasant. Food came out quickly. Always delicious. Will definitely be back! read more

Chick-fil-A - Inside - Fast Food Near Me - Virginia Beach, Virginia

This is my local Chick-fil-A and probably one of the best customer service team in this area. I think they like to give extra nuggies for the pups in the car! I can't wait for my next nugg adventure and sauce party. read more

Placed a mobile order and sat in the curbside area for 20 minutes and never got my food and when I checked too see the status of my order it said it was brought out even though it wasn't so now I'm out both money and time and there was no option to tell them I didn't get my order. Extremely disappointed and it feels very disrespectful. Would not recommend going here at least not using the mobile app unless you don't value your time or money. read more

If I could give them 0 stars I would every time we come they mess up our order this time they served raw chicken in my damn sandwich how are you a chicken spot yet can't even get that right below are photos of thankfully my sons fully cooked nuggets and then my sandwich right next to it which is still really damn pink read more

Chick-fil-A - Under cooked sandwich - Fast Food Near Me - Virginia Beach, Virginia

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Nothing and nowhere is perfect but when it comes to Yelp, I'll start at 5 stars and work my way back. Every big mishap or rude employee will cost them a star. The parking lot: clean, well lit and has enough room for its current clientele. The entryway: there are 2. The one that is labeled carry out is a bit small and is located by the bathroom. It is also where the to go customers and pick up from app customers wait for their food. It can get congested. The employees: sweet, professional and accommodating. They went out of their way to print my nutrition facts. Seating: the new design has a lot more seating than before. I have been here appx 30 mins and not once has an empty table gone un-cleaned for more than 1 min after a customer departed. Bathroom: stocked well, clean and in working order. The food: I ordered a grilled club without the bun on the app while sitting in the dining room. it came to me hot, melted cheese and crispy bacon. It was exactly how I ordered it and I was pleased. The automated opening of the trash cans are very delayed or I didn't place my hand in the correct area. Either way, it was a pain to get to open. Overall: A- I'm happy and will be back UPDATE: came in on 07Jan19 this take out trip was NOT perfect. Tbh I asked for I tomatoes due to and allergy and I got two big tomatoes. I had to go back and ask for the sandwich to be made over again and it was. The staff was apologetic and so sweet. I waited in the weird "take out" area near the door and I wasn't acknowledged right away because the area was so congested. I want to give this trip 5 stars though for not making me feel like I did something wrong by bringing the food back. Thank you for your great customer service. read more

Chick-fil-A - I asked for nutrition facts since the app was acting wonky and they were printed for me at the front counter! - Fast Food Near Me - Virginia Beach, Virginia

I ordered a grilled chicken sandwich and they gave me a SPICY FRIED chicken sandwich. I can't eat spicy so...

Terrible customer service. I was missing an item from my doordash order. I called back to get it resolved and the lady rudley said i have to contact door dash cutomer service and hung up! I thought this was chick-fil-a i was calling not mcdonalds????? Will never go to this location again read more

Terrible, terrible, terrible quality. The customer service was excellent as usual, but the strips I got here not only looked unappetizing but also repulsed my dog. On that day and the day after. On both occasions she was hungry, so i'm going to have to chalk this up to being a sub par Chick-fil-A. AVOID. 1.5 stars for the service though. read more

I had the wife pick up breakfast on her way back from work, I ordered a chicken egg and cheese biscuit combo.... and they forgot the main part! The chicken! I've been going here for years and this is the first time they messed up big time. Not happy. read more

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This Chick-fil-a is always on point! Busy as shit for their drive thru on Saturdays during lunch time but they are always organized and able to get everyone in and out with efficiency. They never mess my order up including the type of condiments I request. I always ask for honey roasted bbq sauce.... yum! My go to meal is a #1 deluxe with pepper jack cheese and a sweet tea to drink; their sweet tea is always good. Lines are always wrapped around the restaurant but they have employees taking orders for both drive thru lines so by the time you get up to the window you can just grab your food and go. I am always satisfied when I leave so of course I will be back! read more

Chick-fil-A - #1 Deluxe with pepper jack cheese. - Fast Food Near Me - Virginia Beach, Virginia

Wow! I don't know Chick-fil-A hires cows for their advertisement! I didn't get it at first but someone from Virginia told me what it means. Ah, now I get it! Clever Ad! Hubby and I stopped in this location to get something quick. You guys should have seen my face when he said we're going to CFA. I frowned and not too happy because I don't eat at fast food place. Then he told me that CFA serves organic chickens! Aha! That's my kind of meat! Sounds like me! Haha! When it's the time to order I was stuck because I was very confused with the numbers and pictures. Finally Hubby came to the rescue, he ordered for me! He never made a bad choice so far when it comes to ordering my food. I got #5 and that was grilled chicken sandwich. Of course I didn't eat the bread, I only ate the chicken! It was quite good. I tried a piece of the bread but didn't really do it for me. The fries was ok but potato is not my liking so it was ok. However, I very much liked and enjoyed the cow costume looking mascot going around greeting and hugging the kids. So, I asked for a hug and I got one too! Awesome! read more

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This has got to be my favorite place for fast food, the employees here are so pleasant and extremely friendly, always smiling and happy in general! read more

This is my favorite Chick-Fil-A. Staff is always friendly and the restaurant is always immaculate. My chicken sandwich was on point. Keep up the good work read more

30 minutes to get through drive-thru!! Chick-fil-A is usually where I go when I need to pick up something quickly. My experience with Chick-fil-A is that they are always accurate and quick. However this particular Chick-fil-A has gotten slower and slower over the months that I've been going there. It seems to be full of young people more focused on socializing than on speed and accuracy. What makes it so bad is that they have the barriers around the drive thru so once you're in, you're stuck and can't change your mind. Held captive while the teens laugh and socialize! I did mention it to the manager that 30 mins in any drive thru is ridiculous, but 30 mins in chic fil a is unheard of! She gave me two meal gift cards. That was nice of her, but I just want a more consistent experience with this store. read more

We thoroughly enjoy dining at this Chick-fil-a. The food is very good and staff are friendly, efficient and helpful. A young man named Austin always remembers us from previous visits and checks to see that we have everything we need. read more

I love this place but the parking lot is a damn mess!! Need to find a way to make two lanes in the front to prevent people sitting in the drive through line from blocking the entire lot. You can't get through to get in line, park or even worse after you pickup your food YOU'RE STILL STUCK!! This isn't bashing the restaurant just bitching about the design of the lot. read more

Chick-fil-A - Hate this lot! - Fast Food Near Me - Virginia Beach, Virginia

Went for a quick in and out. Needed side to go with a chicken I grilled. Usually they never mess up so I would guess to check the bag. Got myself a salad with avocado ranch, mac & cheese, and the infamous chik fil a chocolate chip cookie. Well I got home and they forgot my cookie, smh. I guess someone was saying I didn't need that cookie, lol. read more

If you've never tried Chick-fil-A, it's probably because of their politics. I can respect that. I'm not gonna lie, I feel a little ashamed every time I pull into their drive-thru. On the other hand, they have some delicious chicken. Seriously, Chick-fil-A is top tier fast food. Their chicken is almost always cooked perfectly, the waffle fries are iconic, and they're signature sauce is frustratingly* delicious. *You can make Chick-fil-A sauce at home, but it never comes out quite right. You'll always be able to tell the difference. If you just want a basic approximation though, mix a little BBQ sauce in honey mustard. Google it for a better recipe. read more

Chick-fil-A - Nuggets - Fast Food Near Me - Virginia Beach, Virginia

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Chick-fil-A is now officially on my BANNED list. How sad, because I love their food. Again, it's because of the recent experience I had there. (Read previous post/review.) The update is: that when I heard from the adjuster again, I was told that the medical claim was denied, because, "Chick-fil-a is not liable because there were (Wet Floor) signs posted." So just like that, it's over. Nothing. LUCKILY, I am ok. The awful bruises have faded and the pain in my shoulder is all gone. BUT like I said, what if the pain or injury was worse than what it was? Just because there are signs, that means 0% liability for anyone who slips and falls? No help whatsoever?! Yup, pretty much! And what irks me too, is that I called the main/corporate CHICK-FIL-A cares #, and gave my report, and the woman was kind and said, "I will escalate this to the owner of this particular franchise." Do you think I've heard anything at all, a call? Voicemail? Email? Nada! And again, what I have said so redundantly, all over facebook and here on Yelp, is that I'm not after their money. No way was gonna sue them or anything at all. It was just the principle - they didn't cover even an xray at the time, when I needed it. If it had been bad enough that I did go to the ER when this fall had happened, I would have been stuck w/ this bill because, "There were signs." I know it's also the adjuster who made the decision, not Chick-fil-a, but in speaking with "corporate" after it was denied, and the incident being "escalated to the operator of this particular establishment," you would think that I would have heard something by now, even a "Just checking on you. Sorry this happened to you." Nope. Chick-fil-a has lost a customer. My family too, and a few friends. Not many compared to the millions of customers that it does have, but still. They used to have my respect & business. My mom came here AT LEAST once a week. No more. BOOOOOOOOO!! read more

Chick-fil-A - Yes, this is an awful bruise. Read my review and updated review on this particular Chick-fil-a. - Fast Food Near Me - Virginia Beach, Virginia

Clean, staff kind, attentive, helpful, welcoming. Food was ok, nothing amazing, but the environment makes it worth it.

I love all Chick-Fil-A stores and the food here is excellent. It is also very nearby to my house. My complaint is the location. It it situated in the same parking lot as Wal-Mart on Lynnhaven near Salem. This particular shopping center was designed very poorly. It has one main entrance into it at a stop light which is where the majority of traffic coming in and out go. At certain times it is a madhouse to get in and out. It's so bad that they have a guy who is paid to stand there all day long and direct traffic. That is bad. To get out and leave you have to actually go through the drive-through - loop BACK around and if the drive through is backed up you won't be doing that for a while - then turn left and sit through more traffic to get back to the light and get out of the shopping center parking lot. It's not fun on a weekend or busy afternoon, trust me. I have gotten stuck in this parking lot a few times before where the line to get out at the light backed up and no one would let me out of Chick-Fil-A to get into the queue to get up to the light (where you have to cross from a stop sign the traffic coming IN before you can get into a line at the light to get out) for 15-25 minutes before. I only come here during the middle of the day if I'm off from work and I KNOW it won't be crowded. Otherwise I avoid it and go to the other Chick-Fil-A on Lynnhaven near the Mall and Red Lobster. It's worth the extra mile drive for me... Nothing wrong with the food here mind you - just the terrible traffic design. read more

The is the best fast food place to the service is excellent and the place is always clean.

This chick-fil-a was built before I moved away. I didn't frequent it because the shopping center it is in has a bad parking lot. It is so confusing on getting in and getting out. However, my husband and I were house shopping and had a timed appointment so we needed to take a break. Since we were close, we chose this location. He was driving and it was his first time, he was confused! We went ahead and parked so we could eat inside. The lot was full and the way this one is set up, those wanting drive-thru need to drive around the building. Depending on where you are parked just be cautious of these drivers. Inside, there were plenty of people enjoying their chicken but not a long line at all. We were greeted right away and welcomed to the restaurant. Our cashier was so pleasant and nice she made the whole experience that much more enjoyable. We found a table by the window and when our food was brought out they asked if we wanted the blinds lowered. I chose not to but was getting super hot from the sun. Luckily, there was another table that opened up across from us that we moved to. The restaurant was clean and so was the bathroom. For the ladies, just be careful coming back out since there is a storage closet directly behind the women's bathroom door and if an employee is in it, you will hit them. The customer service was amazing and they are so nice even if you are just getting a refill!! read more

Just the best for fast food. No one moves a drive through like these folks. When you order inside they bring to your table. Always courteous and helpful. 4 stars for fresh, friendly and fast! read more

Chick-fil-A - Missed the Cow! - Fast Food Near Me - Virginia Beach, Virginia

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Made a breakfast order on the app and arrive after 10:30 to the order being cancelled. Called the store and was informed that if you arrive after 10:30 the order will be cancelled there was no notification or disclaimer about this. The manager (john) then hung up when I told him I was figuring out what we could do. read more

I don't eat meat but I take my son here all the time and the only thing I will say is this place could train every other fast-food how to do their service the restaurant is always spotless and clean the service is Crazy Fast and the drive-thru service is amazing like no other. This place really knows how to do it on every level and I gladly give 5 stars they set the bar but I imagine everyone who goes to Chick-fil-A knows that read more