It's a good restaurant, people are nice, and they bring the food fast to your table. Every season or holiday, the staff decorate the building beautifully, and there is lights or strings celebrating the respected holiday. Come to this place! (Just not the drive thru. Nooooooo...) read more

Absolutely horrible service. Might as well go to a McDonald's. The food is decent, but what's supposed to set Chick-fil-A apart is their excellent customer service. That is not the case at this location. I understand there are limitations to the systems corporate has set up, but when there's is a gap in the system that's where good human customer service comes into play... Except here read more

The food is great from the chicken to the salads and shakes. Moreover the service is amazing. We went for lunch and used the walk-up option vs drive through. All Chick-fil-A restaurants are usually, to include the drive through, but this one is nicely setup where you're not waiting on a busy street. All the meals are great from breakfast to dinner. Our favorite are the breakfast minis and their salads. Yes, get the chicken sandwich or nuggets, but their salads are also great! read more

First time at the Old Bridge location and what a disappointment! Arrived in the Drive-Thru about 1:30p. Placed an order for a 10 Strip Combo with a Cherry Lemonade. And Tea for my Daughter. $27.00. When we arrived home 7 minutes later, we unpacked and sat down for cold, tasteless fries ...no flavor at all and disgusting Chicken Strips! The Strips were cold and seemed to be made of Compressed, Gristly, Chicken pieces vs. single cuts of Chicken Breast. We ate ONE! Threw out the Rest. $27.00!! I wanna puke! We usually go to the Prince William Chick-fil-A and their Strips are Wonderful! Never had an issue. Two Stars. Good Service and Refreshing Drinks. I will Never return to the Old Bridge location. read more

Food is good, but it's not cool to find a 2 inch metal wire in a chicken sandwich! This was from a delivery order and it gets complicated to try to locate anyone at the store to talk to. Update is that I was able to get a hold of the health department and they told me they were going to visit the store to do a complete inspection! Chick-fil-A has a great reputation, so I was very sad to see what happened to me! read more

This restaurant continues to be bad. I honestly do my best to avoid it, but most of the time I go here out of convenience and/or supporting community activities. I am going to explain my most recent experience in a moment, but I have to say one of my biggest pet peeves with this location is if you order carryout with the app, there are people there who will mark your food as being ready to come out, but they don't come out until about 5 - 10 minutes after your food is marked as ready. It's really ridiculous that this keeps happening because it gives a perception that they have the orders ready on time, when they rarely do. With my most recent visit, I went to support a local school's spirit night. They made a number of mistakes from my mobile order including getting the drink part wrong, no providing a gluten free bun and once again bringing the food out late. Honestly don't like going to this location, but as long as it exists in my community, it's hard to avoid. I don't have much hope for it getting better. read more

Usually I have good experiences here. Not sure what happened last Thursday, but I did not receive my 3 . I noticed it when I was already home and didn't feel like driving back as we are not close . Family was pretty bummed... read more

This particular CFA isn't what it used to be! The service has gone down hill and they used to take care of the local 1st Responders, but I've heard from several lately that they no longer do this at this location. I do know for a fact that it's the CFA corporate policy to give back to the community, and this is one way they do it, but I imagine there are some managers at this location not training staff properly to adhere to this... Thus charging these men & women in uniform full price, rather than providing a discount. Regardless, all other CFA locations seem to do so much better and I know the original owner of this location also takes care of his 1st Responders. As for the food the last few visits, it's adequate, but seems to be lacking what I expect from a CFA. read more

I had a wonderful experience at this charming restaurant. The menu featured a range of creative options, and the friendly staff ensured we had everything we needed for a great meal. read more

I love Chik-Fil-A. But their chicken pimiento sandwich is not at all like their ads. In the ads, they must have used 3/4 cup of the pimento sauce to achieve that 3/4" thick appearing layer of sauce. But when you buy it, you get barely a tablespoon smear that doesn't even show on the outside. Disappointed! On the bright side, in addition to all their other great food, their side of cheese sauce is to die for. Truly gourmet quality. I have it on my fries when I feel like a splurge. read more

I would usually place a 3 star for this location. Had some issues in the past. Incorrect order or just not the brand exclusivity you'd expect. Today, Gaby restored my faith. I need a last-minute catering order for breakfast. What I needed was not on the menu online to order. I called, but it's automated. I went through Google chat to contact someone, and Gaby answered in a timely fashion. She was very communicative and helpful. This was super clutch for me today! read more

My experience at the drive thru was worthy of praise so an update is due tot he previous review. I am at the point now to where I overlook the lines because let's be real, when is there not a line of some form at Chick-fil-a. The hot days require a cool treat and I don't know about you but their cone always does the trick for me!! The young lady who took my order was cheerful and pleasant and to me, that make the line a little more bearable. Once I got to the window the first gent who took my payment was thrilled to see the Chick-fil-a app on my watch and allowed him to easily scan it and apply my payment to my purchase. Then the real reason why this update is happening is the young man who handed me my cone thanked me for waiting in the line and told me my cone was made with love, talk about a kudos to customer service. If I was having a bad day, the customer service here is enough to cheer you up, immediately! Since instructions are included on the cone, i did just what it said and I ate it all!!! read more

Chick-fil-A - Chicken Shop Near Me - Woodbridge, Virginia

We got a wonderful service from Cashier Wanda The food good , place very clean , the Staff friendly. read more

My experience is that the orders have been wrong approx 50% of the time. They don't seem to want to make them right when the mistake is pointed out. But the other Chick-fill-a stores in the area seem to be more accurate. read more

Nice Chick Fil A in Woodbridge, Va. As of September 2021, there were over 2,800 Chick-fil-A restaurants in the United States. Chick-fil-A is known for its widespread popularity and has locations in almost every state. This is a fast-food restaurant chain that specializes in chicken-based menu items. Their menu typically includes classic chicken sandwiches, chicken nuggets, waffle fries, and various side dishes such as mac and cheese and coleslaw. They offer breakfast options like chicken biscuits and chicken minis, as well as a variety of salads and wraps. They are well-known for their friendly customer service and clean, welcoming atmosphere. Most locations have a drive-thru for convenient ordering and pickup with staff often outside taking orders. The specific location that I visited was located on the southeast corner of Old Bridge road and Prince William Parkway. It has both the dine-in and drive-through option. I have used both. Parking is limited but there is additional parking in nearby lots. The staff was friendly. The food came out quickly and was delicious. There was a fair amount of pickup business (door dash types) inside the store. There was a single person taking orders a the counter and most that visit are expected to order online prior to arrival. Overall, it is a good place to eat a great meal in the area. read more

Chick-fil-A - Outside restaurant - Chicken Shop Near Me - Woodbridge, Virginia

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Very Slow, I was in the drive thru for at least 20mins. The slowest drive thru I have ever been in, with 2 drive thru lanes.

This restaurant was quite busy when I went in for breakfast. The cashiers and food order delivery lady were patient, kind, and attentive to getting the order perfect. The customers at this location are remarkably kind, holding the door open for disabled people, and even helping them to the car. It was refreshing to not just receive a delicious breakfast but to be uplifted by the lovely people working here and the customers shopping here. read more

They have the worts service, it takes forever to receive your order and they also always give what you didn't order

Poorly run, zero customer service, and a double charge as a treat! My son had hockey in the area so we figured we'd grab some quick protein on our way to the rink. We ordered ahead through the app and decided to use the drive thru for pickup (first mistake). The line wasn't great but Chik-Fil-A locations in my area of North Carolina run smoothly and quickly so there wasn't a concern. I checked in on the line which confirmed my order and put the charge through - OK there. As we advanced we encountered a second person who confirmed our order - even better, as he confirmed he saw it and all was good to go. Both people encountered were friendly in that Chik-Fil-A way, so again, nothing out of the ordinary. Once we were the third car in line at our aisle (two aisle setup), we had another person come over to tell me that the charge from my online order "didn't work" and that they would need a physical card to take care of the charge. I initially gave them a card, then when the person came back with my card and the food there I questioned why they needed to run it again since I had a pending charge on my original online card. The guy just shrugged, and asked if I wanted my food. I said yes, and could they look into the double charge. The guy said OK and walked away. I could go anywhere anyway because the two cars in front of me hadn't moved. After about five more minutes the cars in front of me moved but no one had come back so I waved down someone else and asked about my double charge. He said he could check on it. Another wait for a few minutes, until finally someone came by and said "the manager wants you to come inside". I finally park and go inside to go talk to the manager, yet the manager stayed in the drive-thru area. I waited, assuming she was just wrapping something up, but she never came over. It took two cashiers asking me if I needed anything to get a manager-type (not the drive-thru manager who ignored me despite asking me to come in). The manager-type person had no knowledge of the situation so he had to speak to the driver thru manager (she spoke to him, not me) and told me that after 30+ minutes of waiting and a double charge, there was nothing they could do. I was told again that one of the pending charges would go away and not to worry about it. Not once in the half-dozen or so people that I spoke to did I get an "I'm sorry" - not for the wait, not for the double charge, not for having to come in only to be ignored - nothing. Horrible visit all around. I reached out that evening to Chick-Fil-A customer service to tell them my experience and received an email stating the same thing (about one of the pending charges going away). I also received an email from that restaurant location, which was a generic form letter that didn't reference anything specific so it was a cut & paste response. Fine. After a few days of waiting and monitoring my credit cards - you guessed it - both charges cleared, so I was officially charged double. I reached out to customer service again, and got no response for a week. I followed up a third time and got the restaurant location to respond, who asked me for proof of the double charge. I showed both credit card statements with the charges cleared, and received a response that they didn't see that on their end therefore they would not refund anything. Honestly, why ask for proof if were going to ignore it anyway? I ended up having to contact my credit card company and contest the charge, nearly two weeks later. The absolute indifference to an error that they initially made goes against any experience I've ever dealt with at a Chick-Fil-A. This was the type of experience you expect from a run down diner 10 minutes before closing, and it was 5 in the afternoon on a Saturday at a chain that prides itself on positive customer experience. STAY. FAR. AWAY. read more

This location is always pretty slow and about half the time messes up my order- but now they won't make a cool wrap without the chicken. I guess I won't be coming back now! read more

Pretty great Chic-fil-a. They're still closed to indoor dinning. In the drive through, the merge lane is poorly handled. Why have two lanes when you merge into one??? I've seen other chicfilas handled this issue a lot better. So issue falls on management. The food is excellent for any Chic-Fil-A. There's been a lot of freak outs there. One time I saw a released mental patient break a sign because they gave him coke instead of Diet Coke. I understand that Diet Coke is more crisp but violence is not okay in expressing that. Im up this way a lot and the McDonalds and Chipotle across the street are also good. A clean and safe spot but watch out for some kind of public "outburst." read more

Chick-fil-A - Chicken Shop Near Me - Woodbridge, Virginia

The chicken strips are dry and squirrely. We asked for more sauce, to no avail. Long lines! When I took a bite; I had chicken cartilage stuck in my tooth - hard like dry rubber. It was gross. Pricey gunk. Rebel review: 2 read more

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They didn't include the 2nd order of fries and by the time my sister got back home she realized it. I'm like ok I will go on my way home and tell them. They said I needed to show them the bag with the item missing. I showed them the order number like I just wanted 3 dollars a credit a coupon or something. Like look sis we realized after the fact. No apologies...like I was really trying to hustle them for $3. It's the principle. They gave me an additional order of fries which I was no longer interested in. She said the manager was at the drive thru and I would have to wait so I took the fries and left. Irritating to say the least. Check your bag I guess read more

This has to be the slowest Chick-fil-a in Northern Virginia. I've only spent 20+ minutes at a chick-fil-a drive thru during the beginning of the pandemic which made total sense at that time. That is the normal wait time at this location any time I visit now. This is also the only location where all of the employees have a terrible attitude. I got attitude by this girl with long dreads for asking for a straw. If I'm going to get this type of service, I'll just go to McDonalds. read more

Wonderful service!! So polite, and obviously the food is amazing as usual. Clean and welcoming atmosphere.

Man o man I have been missing out, where has this been all my life? I give this place a 5... mainly for its great fast food chicken sandwiches and friendly employees. They have Polynesian sauce? Amongst their other sauces. I personally like the honey mustard sauce. And their fries was different than other franchises, it's potato but it's cut differently like waffle like looking.. I loved their original chik fila, although I got the deluxe. The pickles were great. I even ordered the spicy chicken sandwich which was delicious too. It's probably the best fast food chicken sandwich I've ever had. Scratch that, it was probably one of the best chicken sandwiches I've ever had, and it tasted like chicken and not the fake McDonalds kind. The shakes were good too. read more

Chick-fil-A - Heaven - Chicken Shop Near Me - Woodbridge, Virginia

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food and everything was good but the service was very slow, a few youngins were on the job and they kept chatting. this was at around 9:20pm July 13th read more

This chick-fil-a is so hit and miss and it's unfortunate because it's the closest one to my house. Service can sometimes not be that great, but my biggest issue is with the quality and consistency of the food. Last week I received American cheese on my grilled chicken deluxe sandwich even though it's supposed to come with Colby, and this week they didn't include the honey bbq sauce that is supposed to automatically come with the grilled chicken sandwich. I also ordered nuggets so when asked what sauce I wanted I just said regular honey mustard for the nuggets. Well, that's all I got. The fries also almost always suck here too. They're either soggy, flavorless or both. I blame management and hope one day it changes. read more

Great food all the time great people thanks guys. The food is always hot.they are very nice people working in there.

This CFA never fails to please me! Both dine in and drive thru are always flawless. Their team is super friendly and they serve quick and efficient. read more

This is the only chick fil a location I have gone to that won't allow you to switch out the type of chicken you would like on your salad. I love this restaurant and have always chosen this over other fast food locations so I am just disheartened to feel so nickeled and dimed at this particular location (particularly frustrated with the owner... of the franchises in this area, this is just par for the course when it comes to Luis). This has happened multiple times here and yet when I go to other locations, I have been able to switch it out no problem. Please reconsider treating customers like this. read more

Everything about this location is fantastic! I had the pleasure of having Mrs. Gaby help me with my order today!! She's always so kind patient and amazing with the customers!! Thank you so much for all you do!! read more

Chick-fil-A - Tha Hurd needs mooooo?!?? - Chicken Shop Near Me - Woodbridge, Virginia

DO NOT order the cherry berry lemonade. Not only does it cost 40 extra cents for a SMALL cup on a meal, they also do not offer any other sizes. Also if you ask for a refill they will not give you a refill. I understand not being able to give me another cherry berry since it is EXTRA charge, but they also refused to refill it with regular lemonade or soda. Horrible item, waste of money. When you order a meal the drink is normally a medium. Not only did they not tell me it would come out as a small, they also didn't tell me that it was an extra charge, and they didn't tell me it had no refills. read more

Amazing that with the reputation this company has that they would allow a location like this to remain open. Their drive thru is garbage and an orginaztionap disaster. They will take your order and then tell you, after you waited in "Delivery Zone 1" for 6 minutes holding up everyone behind you, then when they tell you they can't make what you wanted they'll offer no substitute or refund and instead just stare at you with their mouths open. read more

This chick-fil-a is right around the corner from my house. It's something that my son asks for every now and then since I try not to eat out often. The line is always long however they have a very good system and the line moves pretty swiftly. Rarely can go wrong with chick-fil-a. Although I don't eat their chicken. I love the fries and the Tiger Woods (Half sweet tea and lemonade) as I call it! read more

Chick-fil-A - Drive thru - Chicken Shop Near Me - Woodbridge, Virginia

Do not do curbside pickup, it's a waste of time being that the cars that go through the drive thru get their food before you will. I ordered my food 20 minutes before these people even got there. Upon receiving my food everything tasted off like honestly the worst chick-fil-a sandwich I've tasted. Along with the nuggets. I was forced to throw it away because I couldn't stomach it. I wouldn't be writing this if the food wasn't so terrible. Do better. $25 dollars wasted thank you. read more

I 100% recommend doing the mobile ordering before arriving to the location. This reduces wait times and saves time. The drive thru was all backed up but I just parked and ran inside to pick up my mobile order. However I can see why people have bad experiences if they are waiting for orders because it's a very busy location. Food was hot when I grabbed it and all the food I ordered was in the bag. Nice quick stop which was exactly what I was looking for. read more

Been coming here for years and the first time I come into the actual store they treat you like they don't care!! Order the white cheddar cheese sauce and they put like 3 tablespoons of cheese sauce. I when up to the counter and asked if I can get a little more cheese because I thought it was a little light and he basically told me to pound sand!! Told me that's how much they put in that order(which is not true because I order it all the time) so basically if you want drive through go but if you plan to come to the store don't come read more

Take out | Dinner | $30-50 Lake Ridge VA Chik Fil A Store Manager You need to do better with Customer Service!! I don't understand why you can't respond to customer complaints! This is NOT THE STANDARD SET BY OTHER LOCATIONS!!! I ordered thru the mobile app; curbside; 7PM 8/31/23 dinner was purchased for $30+. Waited for 20 minutes for food to be brought out; Ordered a Spicy Chicken sandwich meal & Cobb salad meal with a small chicken soup. got home I discovered they gave me someone else's salad! Which had no protein, no cheese, just a huge bowl of lettuce, half of boiled egg and 2 cherry tomatoes! I was shocked/very hungry/disappointed, tried to call the location I wanted to speak with the manager. 4 phone calls! NO ANSWER; only a automated system directs you to corporate customer care. I called Customer Cares and got no answer!! Finally filled out online complaint form, TWICE!! On 9/01/23, the Next morning I finally spoke to a Customer Svc. Rep at corporate, and requested a refund or a credit. As of today, 9/6/23 I have NOT RECEIVED ANY EMAIL FROM THE STORE OR CORPORATE CONFIRMING MY COMPLAINT!! I CALLED CORPORATE CUSTOMER SERVICE AGAIN AND FILED ANOTHER ONLINE COMPLAINT FORM. ALL I WANT IS MY SALAD PURCHASE PRICE REFUNDED OR GIVE ME A STORE CREDIT IN MY MOBILE APP!! read more

This a great place to pre-order, drive thru or walk in. They are very courteous and efficient in placing your order as well as making sure you are completely satisfied with it. read more