Chicken express was pretty alright. Their actual chicken is pretty good but the breading is kinda flavorless. Speaking to their sides, okra was a bit subpar, and their Mac & cheese is below Kraft level, also the roll I got with my meal was reminiscent of the ones back in middle school, so a bit nostalgic but not particularly good. Inside was clean though, service was nice, and cost was relatively affordable so it wasn't too bad, but nothing from their menu stood out from their competitors. 6/15 Not terrible, but not my first choice for fried chicken in Lubbock read more

Chicken Express - 3 Pieces Chicken combo - Fast Food Near Me - Lubbock, Texas

While the Chicken and Rolls were good, didn't get the entire order. I came in today approx 4:30ish and ordered. 16 piece mixed meal. My 3 side choices were , Mash potatoes, Green beans and Okra. Drove back home and was missing green beans. While this might seem insignificant, I paid almost $60 plus drive across town. read more

We ate inside and the food was pretty good. The customer service was terrible. No idea who because they weren't wearing a name badge, but she was rude from the start before I even started talking. She was talking so rudely to us even when I was being polite back. We went to sit down and wait for our order and the place was decently clean. Our order number was called and I was standing to get it and they called it again but louder, which I thought was rude because the place was almost empty and I sat right in front of the registers where they could see me. One of the other employees was going to bring the order to us but I saw her tell him no. Moral of the story, food is good when fresh but customer service is terrible. So, if you can't stand when people are rude to you, do not come here. read more

I usually love chicken express! And the food is great here, it's just every time I go, something is not available. Whether it's a biscuit, or the side I like, or something else. It's quite frustrating. I would like to add as well that the employees here are quite rude. Do better! read more

I went today and ordered some 18 pieces Gizzards with fries that i didn't get and to top it off one of my Gizzards had a long piece of hair in it.The manger (Mark) was not trying to do nothing at all.Check your food when u go to this place. read more

OMG! I wanted chicken livers and gizzards, and was told at the drive thru speaker it would take 6 minutes which was fine because I knew it would take that that long to get to the window. Well 10 minutes later I got to the window and was told it would be another 8 minutes for my food to be prepared. Some 12 minutes later they brought my food out to the yellow line. So let's count the time, 18 minutes to cook livers and gizzards? Well I can tell you from experience, it does not take that long to cook any of those items! With service like that and prices that are higher than a cat's back, I don't see any reason to EVER go to that restaurant again--So I will not! I would strongly advise everyone to find another place to go. read more

The food was good. I got the 4 piece chicken tenders with coleslaw and my wife got the two piece chicken meal with macaroni and cheese. The meals were hot and delicious, however the service was slow for the amount of staff I could see working and the amount of customers in the drive thru and the few inside customers. The bathroom was in desperate need of cleaning!! I'll just leave it at that. Other than that I knew going in it might not have the greatest ratings and I was spot on. So for those of you wanting to patronize this restaurant, I say to you, be prepared...... read more

Half of our sides were forgotten. What we did get sucked. Biscuits were hard. Corn was bad. Chicken was just ok

OK, NEVER AGAIN!!!!! I purchased two orders of chicken several months ago with a side of Coleslaw and Jalapeño peppers after waiting in line for 30 minutes.I Found no peppers in my order even though I was charged for them. The chicken was undercooked and smelled sour. The coleslaw was soured. We threw $20+ of food into the garbage . Today I thought I would try them again. I arrived at the store about 1:15 pm and to my surprise the drive through was empty. I ordered a 3piece chicken meal with coleslaw and a 3 piece fish meal with slaw and Jalapeno peppers. Arrived home and no Jalapeño peppers. The chicken was small ,hard and over cooked. The fish was also overcooked on the thinner parts and hard. None had any flavor except the coleslaw which was very good and fresh... SO, into the garbage most of it went. I went on here to write this review and could see that I should have read the reviews before I went back to the store.... Anyway that's around $50 into the garbage. read more

When I sit in line over 10 minutes and pay $12+ dollars for one meal, I'd at least like a warm meal. Is that too much to ask?? I was handed cold chicken and mac and cheese. Your whole company is based on fast turnaround - do it better. read more

So disappointed with my visit here! Just got off a 10hr shift to order supper here and the workers were plain rude, i asked if they could make sure my chicken was fresh and all I got was eye rolls plain ghetto! I spent 90.00 for my order and got old fries when I asked for fresh fries you can tell they just through the same fries in the grease to warm up! Just down right disappointed with this establishment and will never be coming to this chicken express, I can see why they don't have much business at this one because the workers are ghetto and doing the bare minimum! read more

Ordered the TWO piece filet combo. Got to the window and heard "3 piece" when he repeated the order so we made sure he knew it was 2. He says "yeah". It's 3. And charged for 3. I didn't want to eat nor pay for 3. It's already rubbery, not like I can reheat this to have for later... The other order needed a biscuit. Not a roll. But got a roll. Then I have to ask for tarter sauce? Are people really out here just dry dogging catfish? So I guess if you'd like to get what you ordered and not what they just shoot from the hip, you might want to sit in the drive thru and babysit them by checking your order. Should have made them take back the third fillet and refund me my whopping dollar fiftyish just to make a point but I didn't get far enough past the lack of tarter sauce. 6 of our serendipity packets were empty but that's not at all a reflection of the location. I guess they're inept all the way back to the warehouse. read more

Chicken Express - Supposed to be a 2 piece filet combo with hush puppies and okra... - Fast Food Near Me - Lubbock, Texas

Fantastic quick and helpful service. Food was plentiful and delicious! The staff we super kind and sweet!

Definitely will not be coming here again. Manager was very rude. Manager would not give me her name to report her properly. I was in line for 47 min with dining room closed 8 cars in front of me. If you're going to be slow, at least remove the medians/curbs from your drive thru so people can leave instead of being blocked/trapped in for over 30 mins!! read more

Have used Apple Pay at this location many times. Waited 30min in line just to get to the front and them tell me they won't take my payment. What a way to drive away costumers, and fail as a food chain. Very disappointed, is this the new norm for chicken express ? Have to give at least one start, they didn't even earn that. read more

MSG says old, not fresh, sits under lights food. Even other buffet places don't need MSG. If your food has MSG and I come in; be prepared for a 1 star rating. Cook fresh or don't bother. read more

The service fee online ordering is dumb, $47 at the store for a fam meal with 3 sides but its 62 online like i went to pick it up really, and mark the manager could be more cheerful not with a mug face. read more

Chicken, mashed potatoes, and okra were all good. The gravy was like water! Save money to water gravy down, but it doesn't win favor with the customers! read more

Food was hot and fresh but customer service was horrible! Terry the cashier didn't take my husband $100 bill but in the middle of us enjoying our meal another customer went in order her food and paid with a $100 bill. We both ordered a 4 piece chicken strip meal. I always give my husband my gravy and get me some ranch. Well she told my husband I could get ranch unless I take her back the gravy if not I would have to pay for ranch. We gave her the gravy back just so she could toss it in the trash can! We always have a hard time at this location and only this location! Any time we go to other locations we never have this much problem for some fucking ranch! They were kind or generous with the ranch but with the chicken strips as mentioned before we ordered a 4 piece and they gave us a total of 7 strips! My husband still ran out of gravy and the little ranch cups they give out is not the same amount as the ranch and would only give me 2 so we both didn't have enough sauce for the "extra" chicken strips they gave us read more

Rude customer service and 80% of the time the food is cold. When placing an order, the employees make it seem like you're an inconvenience to them. read more

Chicken was pink!! When I called about a refund they were very rude! I brought the chicken back in and asked for a refund very nicely but Deloris was very rude and unapproachable commenting "this chicken is fully cooked in he other batch looks the same way" I've been to chicken express several times and never has it smelled or looked this way! read more

Chicken Express - Chicken was pink! - Fast Food Near Me - Lubbock, Texas

Open your dining room already!!!! The drive through would go faster if food was properly prepped. I mean it's just chicken and fries for the most part right? If you are not going to open the dining room then at least allow call in orders for curbside pick up. read more

it's a reason people are giving the 4th and Slide Chicken Express a bad rating. They do not have good customer service skills, not even the manager. I ordered three pieve fish and got two. Requested tartar sauce and the guy at the window said it was in the bag. He lied too. I will not patronize this Chicken E ever again! read more

Lubbock by far has the worst service anywhere. Everything is so slow and this location is ridiculously slow. You'll be waiting in line for about 30 minutes for no reason. It's fast food??? read more

Service was slow. Arrived to the window the gentleman did not acknowledge me as he did the other cars. Are we prejudice? Checked order and jalapeños we not in bag and since the lobby is locked I had to wait in line to retrieve the missing items. read more

I am hooked to Chicken E because they have the best chicken. I love their​ red packets too because​​ it is so spicy and amazing. What to try: Corn Nuggets​ Jalapeno​ poppers read more

Chicken Express - a person holding a receipt - Fast Food Near Me - Lubbock, Texas

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the food was horrible the service is terrible whoever the old mexican lady in the morning who works drive through she needs to be fired, she has the worst customer service ever and is very rude, whoever on the headset needs some hearing aids because he couldn't hear a thing we were saying even though we repeated ourselves multiple times and ig they were being petty and decided to barely give me any food but it's okay that's why they're all old and working at a minimum wage job raising family's read more

I've eaten here several times over the past few years and it's been a couple of years since the last time I was here. Ordered chicken strips and got what should have been called a few nuggets. They were so small I had to sort them out from the fried okra. Ended up with maybe 3, 2 inch nuggets and 3, 1 inch nuggets. All together might have been equal to a strip and a half. Pitiful for 10 bucks. read more

Dine in is only open from 10-2. Drive through is the only option after 2 and from the beginning of the line to when you get food takes 40 minutes. Food is mediocre at best. Order was incorrect when received. We will not be back. read more

First time in a long time they had their inside open and drive up open. Nobody at drive up I ordered couldn't understand what the lady said so asked she RUDELY SNAPPED BACK with rolls or biscuits- I wanted to leave but my husband did not let me since we had ordered- rude as could be and I normally do not yelp but this was ridiculous even as we drove up she was in such a bad mood! read more

If no stars was an option I would have given them that. I ordered a snack pack and was not given my side at all. For $9 I would expect more than 2 chicken strips and some gravy. I am extremely disappointed and would not recommend this location to anybody. read more

Everytime I ask for no gravy on mashed potatoes I literally always get gravy on it I literally didn't even get what I ordered very unhappy with this place go anywhere else I'd give it -1 stars if I could. read more

Great chicken but the drive up setvice is really really really slow. Be prepared to wait in line! Man wished I could go inside to order instead! read more

Chicken express and I have a long love for one another. They're sweet tea is great and I love their chicken. The only downside is they don't always follow through if I ask to cook the fries extra crispy. read more

The worst chicken express drive thru setup I've ever been through. I don't know why the inside is still closed if none of the employees are wearing masks. Giving three stars because them having good tea at this one almost evens out the setup. read more

Yikes! Came to chicken express's drive thru. My order consisted of 2 spicy 4 piece strip dinners, fries, rolls and a side of corn nuggets for $25. I got home and my strips were cold and too crispy, I was missing a fry and my corn nuggets were also cold like they have been sitting there. I was upset because I had already drove home before I noticed. I called and the night manager. Mark answered. The conversation lasted less than a 2 minutes because he was so rude. I explained my problem and he asked me again what the problem was. As I began to recite my receipt, he stopped me to say, "Don't yell at me" - mind you I was not yelling - I did speak louder bc when I explained the first time, he made me explain again. After I said, I'm not yelling. He argued with me by saying I was yelling. He never attempted to fix my issue. He never apologized. He escalated the interaction. All things that you shouldn't do. I have never experienced customer service this bad. The only mistake I made was choosing this establishment for dinner. Best wishes to the Mark in the future but he should consider a different field of work. read more

Tried chicken express for the first time today and found a hair in my food. Waited in line for maybe 30 minutes too. They didn't give us rolls either. I'm truly disgusted. read more

Chicken Express had really good food, we got are food fast, and it looked fresh. This will not be the last time I will be coming.(the sweet tea was really good):) read more

worst chicken express ever. takes 30+ minutes in the drive through every single time i come here. ridiculous

They charge 15cents a plate even if you get a 30pc meal !!! A family 30 pc comes with 2 plates !!! The Owner walks around with gold chains on his neck mad at me for asking for free plates what a joke . FYI any other chicken place in town gives as many free plates as you want . read more

Chicken Express - Half old chicken and a few new ? With really old okra ! - Fast Food Near Me - Lubbock, Texas