Had a great experience with Chico Volkswagen. My wife and I were looking for a new car. I received a very prompt and pleasant response from Ashley and Aaron. Aaron, the sales manager was incredibly helpful, honest, and a pleasure to work with. I would recommend Chico Volkswagen to anyone looking for a solid car and an excellent customer service experience. read more

I recently just bought a car from Chico Volkswagen my experience was delightful. The sales team was on it, Jenna thank you for everything!!! read more

Bought a 2011 Tiguan with 102k miles and the extended warranty with a $100 deductable for a really good price. The staff was friendly and accommodating during the transaction. They did try to up-sell and give me more options but they weren't pushy. Two days after purchase I got in the car to go to the store and the battery was dead. It was cold (snowy) and since the car was 2011 I figured the battery was old. I took it in to have it looked at the next day and the battery was only 1 year old. They did a full diagnostic and determined the battery had a bad cell and replaced it free of charge which was above and beyond their requirements, I had hoped for a free replacement but didn't expect it. Fast forward 2 more days I took it about 100 miles away to Sac because I had to take care of some business and just as I was getting into Sac the car died, it started right back up but the check engine and EPC light came on. I took it to Niello in Arden and they told me the diagnostic would be $160 but covered by the warranty as long as the warranty company approved. I really had no option because I was stuck in Sac and worried about doing further damage to the car to take it all the way back up to Chico but I didn't have extra money to get the car repaired right then. I called Chico VW and they told me they had confidence the issue would be covered and recommended I get it repaired. They said it sounded like a coil which would be covered by the 150k mile VW warranty and I wouldn't even have to pay the deductible. 4 hours later Niello comes to tell me that they found the issue, it was the crankshaft position sensor and that it was not covered by the 150k mile warranty and that the extended warranty I had purchased had not kicked in yet because I had only purchased the car 4 days prior. I began to get worried I was stuck out of town with a broken car and a $160 diagnostic bill. That is when they told me they talked to Steve at Chico VW and he was paying for the repair with a credit card over the phone and Niello was arranging me a free rental! They put me in a 2019 Jetta and sent me on my way. The next day I picked up the Tiguan and it's been running fine ever since (about 400 miles). I spoke with Chico VW and they were happy to help and not expecting me to pay them back! Amazing in these times. Thank you to both Chico and Sacramento VWs you've definitely earned my business and a full 5 star review. read more

I took in my 2011 Volkswagen Jetta Sportwagen because there was a problem with it holding engine coolant. They come to find out that there was a small pin hole in the radiator and that it needed to be replaced. After setting up an appointment with my rep to have it fixed at Chico Volkswagen, they notify me that the manufacturer has sent them the wrong radiator and that it will take them 2-3 days to get the correct part now and install it correctly. After waiting a week with no response from anyone at Chico Volkswagen, I gave them a call and they said that they were still having issues with the manufacturer. This happened several times and I was without my car the whole time. Finally after they had my car for just over 5 weeks, I got a call back from a different rep letting me know that my car was done. I asked if my rep was in the next day so that I could come pick it up then, and they let me know that my rep no longer worked for them. I came in the next day to pick up my car and found that there was grease and oil marks on the inside of the driver and passenger side doors, and that they had scratched some of the paint off of the front. My new rep then went and got Berry (I don't know what his title is?) who came out and looked at the car and was very condescending towards me saying that it was just age that caused the paint to come off. He repeatedly told me that they were not liable for something like this and that it wasn't a big deal. He told me several times that, "I don't mean to be a d!ck about it, but there is no way that this is something that we did!" I brought up that when I first brought the car in, my rep walked around and noted all of the little dings and marks on the car, and that this issue was not there before. He ended by having one of his guys clean the grease/oil off the inside of the doors and walking off without saying anything else to me besides it wasn't their fault and there was nothing they could be held liable for. I will not be going back to this Chico Volkswagen! Horrible Customer Service! Horrible Communication! I wish I could give them 0 stars. read more

Check out their new website! I have purchased and serviced both of my VW's at Chico VW and they just made a huge improvement to scheduling for service via the website, major thumbs up! They already have a very respectful service department and this just made it even better read more

I had a horrible experience with this company. The customer service was not up to par. I got my car serviced by them and the prices were extremely unreasonable and unrealistic. I've heard so many terrible stories about this business but I never took them seriously until I had to come in myself. The place is ran like they have a terribly low budget even though I know they make thousands in profit considering their prices being so taxed. Abomination to humble Chico CA. read more

After a lot of ups and downs with my 2012 Tiguan and a major repair job, the crew got it and done and out the vehicle back into my hands. Thank you. read more

I always take my car to a Volkswagen dealership for maintenance and repairs. Chico Volkswagen is a great dealership and has a great staff. Steve was extremely helpful when I needed emergency repairs. He explained what happened with my car & even stayed late to make sure I was able to pick it up. read more

I recently just bought a car from Chico Mazda / VW, my experience was delightful. The sales team was on it, Marcus was very attentive! All of my questions were answered on the spot, everyone was very informative and helpful. Once I had chosen my vehicle, the detail team did an outstanding job making sure it was sparkling! Overall a great experience, thanks Chico VW! read more

They are so incredibly slow! I have traveled all around the country as a travel nurse and been to many VW service centers and this is the worst so far. They don't offer loaner cars, they took over an hour and a half for an oil change, have no refreshments and refused to take the $25 off coupon that was mailed to me by VW for my next service. The decision to not participate in mailed VW coupons is ridiculous and just shows (along with everything else stated) that you are CHEAP and don't care about customer retention. read more

Only leaving 1 star because it makes you. My husband and I bought a used GMC Yukon from chico Volkswagen, and from the beginning we had issues. The car was sold with no tire jack kit, the toe hitch cover was also broken. They claim they do a full service on used vehicles however, in less then a year of buying the car we had to replace the breaks, get a new battery as the battery was very old hadn't been changed in 3+ years, and our AC went out due to a leak in the condenser. And to top it all off the service staff were extremely demeaning and rude to me, I even asked to speak with the manager and he was demeaning as well and not willing to accommodate any needs. I had requested to speak with the GM, and he did call and left a message however after multiple try's to call him back he did not answer my phone calls or ever call me back to discuss my concerns. Anyway, go to Chico Nissan if you want to be treated with decency and respect! NEVER BUY A CAR FROM CHICO VOLKSWAGEN! read more

SOLD ME A PREVIOUSLY WRECKED CAR! My wife and I purchased a certified used Jetta here. It had only 15k miles and was a lease return. We figured it had been taken care of. 2 years after we bought it somebody keyed the car so we filed an insurance claim and got it to a well regarded body shop in chico. The shop manager made me aware that both the doors on the driver side we not original. He also pointed out that there was some bondo under the kick panel and the entire side of the vehicle had been repainted. The paint was chipping in a few places already which I thought was just wear, but it was due to improper priming before the repaint. I took this information back to dealership and in a formal report from the body shop. They denied knowing anything about it and told me to sell it before the repairs hit the car fax. Very professional and telling of their methods. So I bought a car that has always been owned by VW , was in a significant accident, fixed and never reported to an insurance company? I gave them several opportunities to make it right but they said there was nothing they could do. The owner of the dealerships has a brother in chico that owns a body shop. I assume that somebody ( vw employee)got in an accident and the brother's shop fixed it cheap, and off the books so the vehicle could be resold. I wouldn't buy here ever agian, and you shouldn't either . read more

I bought 4 vehicles from this company spending over $100,000.00 My wife went there last week to purchase a roof rack for our Tuareg. The parts salesman told her it would work for her kayak attachment . As soon as she brought it home we realized that it was the wrong one. We took it back the next day and they would not take it back . Of course I complained and the general manager told me to take a hike . The worst and most appalling customer service ever. It's bad enough that they have the most expensive service department in the north state now also a very rude and jerk as a general manager. Let's see how long they last read more

Best car buying experience EVER! No high pressure games. We had been dealing with one of their salesmen over the phone. We made a deal on the car we wanted and made and appointment with him for the next morning. Their dealership is an hour and a half away from our house. When we got there we were told the guy we were supposed to meet quit the night before. We thought we were going to have to start all over. We told them the car we wanted and what we were told we could buy it for. The salesman went to ask his manager and we thought, oh great, here were go.. the back and forth game was about to begin. BUT NO! They honored the price, AND got us a better interest rate than what our own bank was offering. The whole process was quick and surprisingly pleasant. And they gave us the most awesome thank you gift from Shuberts. We've purchased many new cars over the years and we've never been given a thank you gift from the dealer! I would highly recommend Chico Volkswagen. read more

My daughter attends college and she was preparing to head home to So cal. I got a call from here that her car was acting "funny" . I called the service manager and spoke to Dan (hopefully thats right, I'm going by memory). Well he got her right in, looked at the car, then called me. Made me feel very comfortable that things were just fine with her car. Thank You so much for your reassurance! read more

My husband and I were shopping for a new Mazda CX-5. We wanted to keep our business local and try to support this dealership. After visiting the dealership and doing research we decided we wanted a white all wheel drive Grand Touring with black leather. They didn't have all wheel drive, but they said they had one that's front wheel drive. We were desperate for a vehicle and didn't necessarily need all wheel drive, so we proceeded with the deal. We had multiple quotes from dealerships in the Sacramento area who had discounts from anywhere to $1,800-$2,800 off. The salesman swore that these prices wouldn't be honored if we drove down there, because they were probably using incentives that we wouldn't qualify for (such as a Mazda loyalty incentive, if you already own a Mazda). Since we were trying to shop local, we were in a hurry for a car, and we didn't want to drive out of town we decided to trust the salesman and decided we would just buy the car here even though they weren't close to the quotes we received online. When he brought out our invoice we noticed that the quote he had promised us the day before now had an extra $500 on it. When we asked why he said it's because they gave us $1,000 trade-in for my vehicle, but they didn't even want to give us that much, so they increased the price of the car $500 to make up the difference. Now, why wouldn't they have just gave us $500 for the trade-in and left the price of the car at the amount we had discussed? This seems shady, but again we were desperate, so we continued with the deal. Right before we signed the paperwork we asked that the vehicle had black leather just to confirm and the salesman said yes, but after we went through all the paperwork and the loan we walk out to the car to take it home and it has beige interior. This is partially our fault for not looking at the vehicle, but we had test drove many of these cars and knew exactly what we wanted and since it's a new vehicle we figured that we would be fine. In hindsight it was a mistake. We asked them if they could get one in with black leather and they said no. They wouldn't even try and look into it, but what they did offer us is to buy us seat covers off of Amazon! We asked them again to try to find what we wanted and they said no. It seemed like they knew the whole time that it had the beige interior, but they thought we would just let it go and be ok with it. We have dogs and do a lot of outdoor activities, so a light interior doesn't work for us. We had them reverse the deal. The next day we drove to Roseville Mazda and got a better car for about $2,500 cheaper and they traded my car in for $1,500! The internet sales manager honored his email quote without any problems at all. We ended up getting an all wheel drive, with both technology packages, roof rails, and an accessory package for less than what they were going to sell us for a front wheel drive, without the roof rails and without the accessory package. I guess everything happens for a reason, but it did seem like this dealership was shady and trying to rip us off. They were trying to trick us into buying something we didn't want and at a higher price. read more

I have no axe to grind with these folks, their dealership is clean and attractive their staff is friendly. I purchased a VW in March 2015, I tried to purchase a car here, but they acted as though there was a scarcity of VW's, as you all likely know there was no scarcity then and certainly is not now. In any event, I drove to Roseville and saved $2k. My car now needs a 20,000 mile service. Roseville quoted me $340 for this service, Chico VW quoted $440 for the same service! Back to Roseville I go, make your own choice. Unexpected behavior from a dealer who represents a manufacturer who admits perpetrating a fraud on all of its customers, the public and governments world-wide. I would avoid VW and particularly this dealership. read more

So I purchased a used VW GTI from another dealership down in Sacramento. The next day over when I try putting in gasoline, I found out that the gas tank door release button is not working! Luckily I didn't get stranded somewhere out there on the road. I looked up VW Chico and made an appointment with them. Showed up at the dealer and Willy right away took care of me. He asked me about my car etc. I told him if they can't fix it then I'm not going home because I won't have any gas to haha.. After an hour of waiting Willy came up to me and explained what the issue was. He told me they have the parts in stock and will be willing to fix it right there on the spot. Gave him the thumbs up to go ahead and do his thing. After a few hours of waiting my car was good to go! My dash outlet wasn't working before and they also fixed that too! Before I got into my car and drove off I notice they gave my car a wash. That's a plus. That was a good experience for my first time being there. read more

Chico Volkswagen - While waiting for my car...they have plenty of magazines so you won't get bored. - Car Dealers Near Me - Chico, California

Dealing with the staff was a great experience and they have the best warranty in the industry, we would highly recommend them

After expressing my dismay with the service I received, management personally reached out to me to apologize for my experience and remedy the situation. I feel comforted by that fact that management cares enough to take the time to right wrongs, and see all issues through to complete customer satisfaction. When working with Chico Volkswagen management, they were a shining example of the good qualities of customer service that lacked so much in my first go around. They were kind, respectful, transparent in their sales and service, and made it clear that they heard MY choices in vehicle, without instantly deferring to my husband. I guess this truly was just a case of one bad apple spoiling the lot. I'm pleased to say, I'm finally one happy customer! read more

Our Jetta's coolant expansion tank cracked while on a cross-country trip. Coming back to the SF Bay Area from Crescent City we called Chico Volkswagen to see if they had a tank. They did. Unfortunately they decided to mark up the tank by 50%! A $40 part cost us $60. If this is how they treat customers I would highly suggest staying away from these rip-off artists! read more

Just let me start off by saying I am a mechanics nightmare. I know how my way around an engine, enough to know if I'm getting the ol screw job. I recently had to get the oil changed in my new beetle. Anyone who has worked on this type of car knows what a nightmare they can be. Since I live in los Angeles and I was in northern California, I decided to go with a dealer. The oil pan on a vw is aluminum and can be ruined easily ($600 + for a new one). When I was told that I needed more work done on the car I was suspicious at first. But because I have done a lot of work on the car myself I asked very specific questions. Not only did they pass my bs o meter test they bent over backwards to help me. If they work that hard for a customer that they will never see again, imagine what they would do for a regular client? read more

Service department review... This team is great! Willie was excellent and extremely helpful. I had a VW towed in and came to see them the next day, thinking I was really in for an unexpected experience. NOT TRUE, Willie really got us back and running ahead of schedule. They were fast, professional, and helpful all around. Even the technician working on the car offered to reprogram our door entry system because I commented on how annoying it was for locking all doors....easy fix! In addition to getting out broken down car fixed, they got two VW recalls issues fixed with new parts as well!!!!! In my opinion, the service department is a place where sale get teed up...coming from out of town and having a positive experience with the service team really makes me more likely to buy a car from this dealer. I did read other reviews, and I cannot comment on the sales department, but the Service Department and team are EXCELLENT! read more

In 2017 I bought a 2017 Passat. Keith was our sales rep and he was wonderful. The car was beautiful and well made. On July 26th, 2018 my new car was burned up in the garage of our home, along with everything we owned. After the initial shock wore off, I called Keith and asked him to find me the "exact same car". The 2017 was the first new car I had ever owned and the loss was devastating. Keith said, "I am on it" and not too long afterwards, he had found the car for me, it was a 2018, same color, same interior, bigger motor. When we went to pick it up, the dealership did everything they could to make that car affordable for us. The were wonderful!!! I highly recommend Chico Volkswagen and especially Keith. Thank you :-) read more

We bought a 2016 Mazda CX3 last month. Low pressure and easy transaction. They even sent an employee to San Jose to pick up the CX3 with the color my wife wanted. Wow. A service code came up last week and Willie took care of it in 2 minutes. These people really care. read more

Their customer managers are so great at their job! I live in Santa Cruz and wait to get work done so I can work with them!

After dealing with several awful dealerships, we stopped by Chico VW just to see if they had any decent used cars. We were taken such good care of! Caleb is the most down to earth guy and never pressured us into anything. We told him exactly what our situation was and what we wanted to pay and he helped us find the perfect car within our budget! We are so grateful for the great experience after many terrible ones. read more

The folks at Chico Volkswagen are awesome and have the best VW mechanics in town hands down. They always have the part I'm looking for and if they don't, they can have it to you in under 24 hours. They also have great prices on o.e. parts. I have saved thousands by buying parts and servicing my car here. I will never go anywhere else, EVER!! read more

"took my car for service here, never put on oil filter back on and ruined my engine! and their general manager Brandon treated me with disrespect and blamed everything on me...do not take your vehicle here or buy a car...shady and unethical business practices" read more

The auto repair shop is excellent. Willy provided the best customer service and JR is such a pleasure to talk with when you need a ride. I am 100% confident in the mechanics. Thanks for taking care of my ride. read more

My experience with Chico VW has been horrible. My car was there with Steve in the shop for about a week, then he quoted us $1200 to get it fixed which my mother paid. After another week I picked up my car and drove it to the grocery store. When I went back to my car it wouldn't start. It still had the same issue after paying $1200. This didn't make any sense to me, it took about 20 mins for my car to turn back on and I drove it directly back to the dealership. I told Steve my car wouldn't start and he basically didn't belive me. I'm a young girl, men don't usually think young girls know what they're talking about when it comes to cars, but i definitely know how to turn a car on. Steve called me later that day and said there was nothing wrong with it, so he basically did nothing to figure out what I was telling him. It was Saturday evening when he called so I wasn't able to come back and get my car until Monday and I was planning on driving down to LA on Tuesday. After I picked up my car I gased it up, and began getting ready to leave in the morning. I woke up at 5am and checked my oil then I tried to turn on the car and it wouldn't start. I called AAA at 7:30am to tow my car back to VW. The tow man came and tried to start the car and it didn't start until the third try. He said I need a new key which I had been telling Steve along with my mother and father. Steve replaced the entire part inside the car which the key connects to and didn't replace the key. I don't know much about cars but I don know if I'm replacing a $1200 part why wouldn't I replace all the other little stupid parts that go along with it. Thats common sense! Steven then took another day before saying that I need a new key. I had a family vacation to attend on Friday. My key hadn't arrived and it was already Thursday, I picked up my car Thursday morning and asked for him to just mail the key to my house. I drove all the way to LA without turning off my car. On May 31st I called Steve and asked about my key and he said he didn't know and transferred me to parts. The man in parts said "oh yea, I told Steve to let you know it came in yesterday." So now Steve's a liar too. I called back again today June 2nd, and the man said they barely mailed my key yesterday. I've had the worst customer service, I'm calling these people everyday, listening to their stupid voice mail which I really hope they consider changing, giving them money, and finally getting so frustrated I start talking shit. It has been three weeks! and its not that complicated. They slower than circus lemonade over there! - Naomi & Evelyn Griffith Basically a month later I may get my key on June 5th, 30 days later and $1200 +$100 shorter for my key. Now I have to go to Temecula (oz) vw where there is hopefully better service to get it programmed. read more

Worst customer service I've ever seen, I'll never be back. I've never experienced more immature adults in my life as I have today.

After owning three VW's: A Jetta, a Passat, and a Tiguan, I can tell you we would never own another one, NEVER. While they may have some nice engineered features with a nice feel on the road, the overall mechanics and dependability are a big zero. Take the mechanics and dependability and mix in some lack of ethics such as the high school trick to cheat smog tests and where do you end up? I could write a page on what we recently experienced with our Passat from total lack of manufacturer support (would not even produce a letter they claimed to have mailed on a transmission issue) to a local service writer who may be nice, but rather incompetent in going to bat for their customers with the manufacturer, to the $700+ they charged just to diagnose and tell us we needed a new transmission. Never mind the transmission issue was a documented result of a poor design that was doom for failure. As a business owner myself who deals with multiple manufacturers and customers, how this Dealership, and even VW, can stay in business is concerning to me for the potential to dupe customers in the future. What is that saying Buyer Beware! Bob Paget, Redding, CA Cell 530-356-0494 should you have any questions or need more info. Run from this place and don't look back!! read more

Horrible dealership. Never buy from these people. They lied to me and when called on it have refused to even service the new 2010 Jetta I leased there. I personally know another 5 people that also had awful experiences with Chico VW as follows: Charles was in the market for a van, liked the VW, after a week of hassles with Chico VW he bought his new 2010 VW in Sacramento. Charles lives less than 6 blocks from Chico VW. The sales staff at Chico VW took 2 weeks to respond to Lily. She bought a new 2010 Volvo at another dealership in town. Jessies wife bought a used Jetta, brought it in for squeaky brakes to Chico VW and was told that along with pads that it needed rotors. Jessie is a master mechanic and brought in the car in person. Chico VW backed away from its demand for new rotors. Jessie and his wife now always have their car serviced elsewhere. Tom owns a VW van, had ignition trouble. Chico VW could not accurately diagnose the problem but presented Tom with a bill for $980. Tom went elsewhere and had his problem dealt with quickly and efficiently fixed for less than $100. He never goes to Chico VW for service or parts. Christie gave me a curious look when at first I was happy about my new VW from Chico VW. Later she asked Are you still happy with them? She tells me that she would never do business with them because of her own and others experiences. There are in fact a whole list of other people that now do business elsewhere like Roseville. read more

sorry to here that my daughter got taken by this dealership for a 25.oo part and an hour of labor and got charged 620.oo. And to top it off the part did not even stay connected and she had to return it and have it done twice. The service department should be ashamed of them selves /or should give her a refund read more

We have had very poor customer service at this Dealership, we were made to feel like idiots because we smelled coolant from our 2015 VW Golf, which they took 5 separate times to find out it needed repair. We were also told; we most likely spilled coffee in our shift by wire module, when it came up with a code and we couldn't drive it. Of course, they found a faulty shifter mechanism, not our fault! Recently, we had fuel flooding out of the back of our car, they would not even look at our car and told us to go elsewhere. We have proof from previous work they did on a recall, that they damaged a fuel line and they refuse to even have our car in, or to look at evidence. I could not recommend this Service Center or Dealership, and it is sad to see such rude behavior towards customers. read more

Strange experience! My husband and I drove an hour to the Chico VW after liking two Passat's they had listed on their website. When we got there we asked for a salesmen we had talked to a few days earlier and after he came out we asked if one of the cars was available, which he replied it had sold and then he told us he would be right back. A few minutes later a different salesmen came out...I guess he was pawned off on us. He was very awkward to talk to and seemed to not take me or my husband seriously. Yes we are young, but we have money to spend! We asked him about one of the Passat's we were previously told had sold and he gave us a vague answer about how they still had the vehicle but it was in the service department to fix a recall. I asked if and when it would be available as we really wanted that car...and strangely enough he was very vague and said he didn't know when it would be available. So we asked to see the second car we have driven an hour to see that was posted on their website, and the salesmen after walking around all three of their lots could not find the vehicle. Couldn't find it? How do cars go missing? (oh and mind you this car is still on their website). My husband and I ended up saying goodbye and were totally perplexed by the unprofessional experience. I went home that night and emailed their Sales Manager explaining to him our situation, and I have yet to get a response back from him. Nice. Just out of curiosity I ended up calling the dealership and inquired about the Passat we liked that was in for a recall and was not yet available for purchase, and the salesmen told me to go ahead and fill out a credit app for the car, as there was now a waiting list for that particular car. Are you kidding me? A wait list? Seriously guy? My husband and I will never do business with chico VW! What a joke! I also would like to say that their service department in Redding, CA is horrible as well. I had my Beetle serviced their a few weeks ago and the customer service agent Josh was rude and would not honor a coupon that was 2 days past even though it was actively posted on their website. I called his boss and his boss honored it, but seriously people, why make people go through all of this???? VW has a bad name right now, and both of your locations are not helping the company gain any business. read more

I already left this review but it seems that it was removed. So here it is again. First off let me say that the salesman we bought our 2017 Jetta from was a wonderful man. We spoke to the sales manager also and was please with him as well. They both understood my hesitation to trust a "Car Salesman" and provided me with respect and listened to my concerns. Them two did a wonderful job, however, that is where our good experience had ended. The lady we spoke with afterward was Amy Smith. Its amazing how we would remember the name of the person who did us wrong but the men who did us right we cannot. We purchased the Zurich Shield with our vehicle, Amy told us that if anything was to happen to the interior of the vehicle that the Zurich coverage would take care of repairing it free. I even verified that even if we caused the damage anything in the interior would be taken care of, she confirmed again. There were other things said but I will not go into those. First off we were unaware that we were going to have to bring the car back down to Chico from Redding to get this Zurich stuff applied to our car. Instead of applying this before we drove all the way home they wanted us to bring the car back down to Chico and be without our new car in a town that we didn't want to be in. They offered no reimbursement for fuel. My wife put a scratch on the steering wheel leather, once I requested this to be taken care of the Warranty Administrator Shelley wouldn't talk to me about it and said she would refer this to Amy. I tried to explain that this was part of the interior and should be covered. I asked that the dealership manager contact me and I received no contact from them. They seemed offended when I wanted to conduct our conversations through Email, I told them I wanted documentation of any further lies that they may tell me. Shelley was very short and acted as if I was bothering her. I was indeed upset at this moment because I was already realizing I was misled, she lied. I did not receive any response so I told Shelley that I was going to refuse the Zurich and would be requesting a refund of the $600+ that I had paid. At that point Amy sent me a very short message telling me that the refund has been issued and would be applied to my loan amount. I thought this was very unprofessional of her and it was a sign that she was ashamed that she was called out on her lies. This dealership is the worst. Do your research. We are not the only people displeased with them. I would highly suggest driving that extra time to a different dealer, I would also suggest you DO NOT take your car to them for service as they may lie to you about what it needs. Good luck. This is our experience and our opinion of their services. read more

Well I don't want to get into all the details but a little history is needed here. I bought a 2005 Jetta in 08 from the Boardwalk Dealership in Redwood City. It came with an extended warranty and I love it, The trunk stopped working and the dealearship where I live said they couldn't find my car in the computer...etc etc etc. After eight or more months of calling and trying to get my trunk fixed I called the manager. He said he would look into it and call. He did not. I gave up and tried my hometown dealer. They scheduled me the next day! Sadly, I discovered that my extended warranty has expired in this time I have been trying to get my trunk fixed. This dealeership service department was so helpful. They had my repair done in about an hour. I picked up my car and it It was even washed. I have to say this was the best car dealership experience I have had yet. Thanks Chico VW! read more

Ha! They deleted my bad review. We'll see how long this one stays up.... wouldn't work with me on price, once the salesman found out I worked in the business, he basically showed me the door and slammed it behind me. He was rude and put down any car that wasn't German made. When we couldn't afford to meet his overcharged price he said, "well can't you just open up a credit card for the remaining or ask a grandparent?" Uh no... and what a strange assumption. Like I said, the deleted my last review so let's see how long they leave this one up.... just shows how shady they are! read more