A couple of months ago, December 2023, I was told by a family friend and Staff from Early…read moreIntervention about the Nery Daycare Center on Benefit Street. Both individuals had positive things to say about the center so I called. The first time I called, no one answered. I called a second number and Nery answered. Nery informed me that she would have a slot available in January 2024. It was exciting to hear because everywhere else had a waitlist or just told me to call back in a few months. Nery informed me that the slot was not full time, part time and from Wednesday thru Friday. I scheduled the tour and my husband went on Dec 22, 2023. He did not meet with Nery, rather met with Ms. Emmy (I think). I did not hear from no one about next steps or anything for that matter. I reached out to Nery on 12/27 asking about how to move forward with the slot. Remember, she told me a slot was available in Jan. Given there were a few days left to the year, I wanted to know what else was needed so I don't miss the January slot. On 12/27, Nery informed me that we would have to schedule a time to come in and finish the paperwork aspect. She informed me the application fee was 70.00 and the deposit is $250. I provided her with my name, my son, our address and my husband's name so she can create the invoice. As of 1/3, I never received the invoice, we never did an application and January has started. Now, I am thinking I lost the slot and went back to square one. I reached out to Nery, with no response. On 01/09, I noticed my account was charged for a total of $335.00. I was charged $265 for a deposit and $70.00 for application fee. I was originally told the deposit is $250.00 On 01/16, I reached out to Nery again, asking if the slot was still available, no response. Here we are, with no response from Nery for two weeks, my account was charged, we were never told of a start date and I was not sure what to do. On 01/17, Nery texted me asking me if I wanted to schedule a tour. I did not need a tour. The tour was done. I needed a start date. I needed to understand why I was charged before signing any application, before Nery showed us any paperwork and before my son even set foot through her doors. I responded to Nery letting her know what I needed which was not a tour On 01/18, I received a text from her, apologizing for the confusion and asking me when I want my son to start and to come in the following day at 10:30am to finish the paperwork. On 01/19 my husband went to complete an application. That is all we did. He did not provide her with any other information but filled out a questionnaire. My husband told me Nery was going to call me about next steps and guess what she never did. On 01/31, Nery and I spoke because I was not able to navigate the Brightwheel application to upload the documents she needed to go along with the application. Nery said she was going to contact technical support and get back to me, she never did. On 02/01, I called Nery to ask what days she has available. She told me the week prior that she had part time hours available, Monday and Wednesday full time or Monday thru Friday from 8am-1pm or 1pm-5pm. Now when I called her back on 02/01 she wants to tell me she thinks Monday and Wednesday full day is taken, she was going to check the schedule and call me back in 20 minutes, she never did On 02/05, I emailed Nery to remove our son from her list and reimburse me my money. Now this is my first time dealing with a daycare center in this capacity. I am in contact with daycare centers all the time for work and I never thought I would be treated the way Nery has. Nery does not communicate with us. If I don't call her, we won't know what is going on with the spot. We are still not given a start date. She has only been in contact with me since yesterday because now I want my money back. Now she wants to text me a copy of the application signed by my husband on 01/19. Now she wants to tell us that we lose 40% of my deposit, which was never told to us before. Now she wants to try to rectify the situation, after damage is done. She does not want to take some ownership, due to her lack of communication. She also mentioned that parents need to give a two week notice if the child is no longer in daycare. As far as we are concerned, we are giving her a month notice because we never got a start date. And to add the icing to the cake, she told us she was waiting for us, the parents to give her a start date. I am disappointed. I am frustrated and I am owed a full refund. Our application was never complete. She does not have my son records, our photo ID and birth certificate. We were told one deposit price and charged another. We were never given a start date and she took our money.

My son attended Way to Grow for one year, beginning in August of 2021. What we like most about…read morethis daycare is that the staff and atmosphere are friendly and there is strong communication. Whereas in many places parents are not allowed to enter the building, we were invited to come in, talk, and even sit and play with the kids for a bit at pickup. There was nothing to hide, which is important for building trust. Our 2-year-old (at the time) had a difficult transition. He would cry and scream at drop-offs for 2 months straight. We were called in for a behavioral meeting in the beginning as well, which helped all parties understand the situation better. Sometimes they would call me to let me know what was happening, or I would call and check. After the transition period, he adjusted quite well and became a star student. He enjoyed spending time with the small group of friends and his teachers. As parents, we liked getting picture updates by text or Facebook every once in a while. The teacher would let us know how the day went when we picked him up. There were arts and crafts projects and the teachers tried to find activities that interested individual kids as well (in my son's case, electronics and lights). They even worked with us regarding medical issues that came up. In many cases, they knew more about his ailments than the clueless doctors. The less-than-ideal factors were that within 1 year, his main teacher changed 3 times. This was hard for him. However, each one was wonderful. Food was not included in tuition at that time, which means the extra stress of packing snacks and lunch in the morning. At some points, there was overcommunication, like several emails within a week. Ultimately, this is better than being under-informed. We highly recommend this daycare. Every family is different but it was a great fit for us.

My daughter always left calm. She did not have this response to other centers. We did not attend…read morelong but we do live close by, so when we went for walks she would beg to go inside. It was cute!

Updating again two months after our membership rates were raised once again. I can't make sense of…read morewhat program or maintenance features our membership fees are funding. When new equipment is purchased, heavy-use is not prioritized, nor is proactive maintenance. As a result, duct tape is often a key component in repair work. The pool was closed again today, likely because schedule-able maintenance was not completed.

This facility is always clean, the employees are friendly, lots of places to hang out, and there…read moreare lots of options for fitness classes. The rock wall is really cool! I would love to see more family/community events, aside from free days for everyone to visit. It's nice that you can register a guest to bring with you. I appreciate that the YMCA offers a sliding scale for different income levels, but the family monthly cost without any discount is a little high. The indoor and outdoor pools are beautiful, but the summer aqua pass is an additional expense of $150 which feels a little excessive.

My three grandchildren attend here. I am impressed by the care they receive. Particularly the…read morepatience and support shown to my grandson who is autistic. Having dealt with many other daycares, I truly appreciate how the staff takes the time to meet each child's individual needs. The daily reports and photos are wonderful, and I value the way the team partners with parents on milestones like potty training. Additionally, I have found the director to be very accommodating.

This place is the worse and the staff is worse the staff is very disrespectful I see them yelling…read moreat kids all the time especially the toddlers just because they don't listen to them one in particular yells at a little boy just because he was jumping around I would really rethink this place and I wouldn't want to put my niece here 1 star is the least this place deserves

[[Español abajo]] My daughter was at Amparo's for a year. We had a fantastic experience there…read more Amparo is the perfect combination of caring and firm. It was like a second home for our daughter and she learned so much there. We appreciated that it was bilingual as we are raising her English-Spanish bilingual. I have nothing but good things to say about this nurturing environment! Mi hija estuvo en el daycare de Amparo por un año. Tuvimos una experiencia fantástica allí. Amparo es la combinación perfecta de cariño y firmeza. Era como un segundo hogar para nuestra hija y allí aprendió mucho. Apreciamos que era bilingüe ya que estamos criando a nuestra hija bilingüe inglés-español. ¡No tengo nada más que cosas buenas que decir sobre este ambiente enriquecedor!

From the owner: Hello, my name is Amparo Moreno. I provide bilingual home daycare services English/Spanish in my…read morehome. I accept Child Care Assistance Program (CCAP). I treat all children as if they were my own. Exposure to culture is essential is today's society. Contact me today. Hola, mi nombre es Amparo Moreno. Hablamos inglés / español en mi casa. Acepto el programa de asistencia Child Care Assistance Program (CCAP). Trato a todos los niños como si fueran míos. La exposición a la cultura es esencial en la sociedad actual. Póngase en contacto conmigo hoy.

My granddaughter recently switched to Joyful Hearts and it has been the best experience for her so…read morefar. Such a warm, caring and nurturing place for little ones, so clean and bright and the outdoor play area is great. She loves going and is super happy when she gets home. Recommend Joyful Hearts in Pawtucket 100%.