We went to Chili's last night and yes we had a small wait but that's understandable since we had a party of 8. We were seated and our drink orders were placed right away. We had several toddlers with us. One fell and knocked his chair over, falling on the floor. The other one vomited. Yes this happened at the same time. The host made sure the child who fell was fine but we really needed to ask for help with the sick mess. The servers had no problem helping us. They were more than accommodating. My meal was great. It met my expectations of being delicious. I gave them a 4 stars because no one offered us a high chair and I went and got it myself. Plus there is always room for improvement for them to grow into the best Chili's around. read more

Chili's - The rest of my Grilled Chicken Fajitas - American Near Me - Casa Grande, Arizona

Food is horrible and the service needs help. Keep wanting to try it again and ever time disappointed

Stellar service and amazing food! Our server Kelly was ON IT, anticipating our needs and delivering before we could even ask. Friendly and fast! Thank you Kelly! read more

Everything delicious always like this place to come and have dinner with the family, and the employees always nice! read more

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Stopped here for dinner on our way to Tucson back in July. Our first choice was a place with great reviews, but it turned out they only open for lunch. Service was good, food was so so. We had the appetizer and 2 entrees for $20, We were in a hurry and that was the first thing we told our server. Appetizer was the onion/jalapeño stack (I think that is how it is called) and we didn't like it much because it was too greasy and soggy... we know it is fried but we usually order it and it never was like that. Not sure if the oil was not hot enough or what. Then, hubby had chicken pasta and I had a steak. His pasta was too tough, and the sauce was kind of runny. I do not remember exactly what was the issue my steak, but I think it was overcooked... And why the 3 stars, you may wonder? well, a manager came to us and apologized and offered to make it right, but since we were in quite a hurry, he did comp our meals and we only paid for our drinks. We really just ate a little bit, we could not believe none of it was good. So bottom line, the place was very busy, so it must not be that terrible, it was just probably not our day. And, I do not expect restaurants to be perfect, but I expects manager to handle this kind of matters with respect for their customers, and I believe this manager did. So, we were charged only for the drinks, but we left the tip we would have left for that kind of order (about 20% of what would have been the total bill if we had paid for it) and I want to think that had we had the time we would have gotten the meals to our satisfaction. read more

Chili's - American Near Me - Casa Grande, Arizona

I came here for lunch and thought let's give it a try. I was seated right away and the waitress introduced herself as Jessica and that her assistant would be Barry today. She took my drink order while I looked at the menu. I was looking for a healthy lunch, but I saw on the back of the menu, a bunch of lunch specials and combos. I ordered the chicken enchilada soup and the pretzel blt. I didn't know it came with fries too! I couldn't finish my meal. It was a six dollar combo! Do you know when you are at the mall, and walk past that familiar auntie Anne's pretzels smell? And you know you are getting a fresh pretzel? That's how I describe the pretzel blt. It was good but what was satisfying was the chicken enchilada soup!! It had melted cheese and just really hits the spot! It totally stole the spotlight of the pretzel bun. I will probably try another combo but I will definitely be choosing that soup again! Another reason for the 5 stars was the staff, everyone was really pleasant, smiling, and polite! The was a humble elderly woman next to me who ordered a steak and Jeasica came to check on her and the lady said she would like mashed potatoes, and right away Jessica got that for her! It was just a pleasant and admirable moment to take time to make sure her guests were taken care of. Thanks Jessica! read more

Chili's - Chicken enchilada soup! - American Near Me - Casa Grande, Arizona

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Waited for our meal for 50 min. As we sit here they bring my husbands meal wrong and only the sour cream and cheese for my fajitas. Server comes 10 min later to say. "She" is going to buy my fajitas. Me not knowing if she is a manager or someone who wants to buy my dinner across the restaurant haha As she comes back to give another excuse it's just comical. Says she is short staffed and out of fajitas yet the person behind me ordered after us and got food before us with fajitas. The server basically said you can't complain we covered it and walked off. Stay away folks read more

Chili's - 60 min food soggy - American Near Me - Casa Grande, Arizona

Great service at Chili's Casa Grande. You can't beat the 3 for one. I love the chicken enchilada soup and the chicken bacon quesadillas.

Took the girlfriend in on 5-10 -22 for diner after. the wait time at another place was 45 min. The service and food were disgusting..my girfriend ordered that sampler plate thing that comes with garlic toast..it did not.and when she asked if they forgot the bartender who would not look people in the eye..said garlic toast was a garnish..she then looked irritated went to the kitchen and wuth bare hands tossed two sluces in her plate..I ordered to 10oz sirloin rare..it was so over cooked it was curling..but they made up for that with a double pirtion of cold broccoli..and to top it off..the beer was flat read more

I would have to give this establishment a single star from the moment we got there we were told a 30min wait with 3 parties ahead of us as i looked around and saw more than 6 tables/booths sat empty, even then me and my pregnant wife and children waited and as we hit the 20min mark of waiting a group of same size party as ours that was not latino like my family arrived after us and waited 5 mins or so were called in and seated by the caucasian hostess completely ignoring my family even though we were seated right in front of her waiting the entire time , so we brought it to their attention and they still wanted us to wait. It would have been a horrible experience with a 0 star if it wasnt for the waitress that attended us and was actually helpful and respectful.. i wont be taking my family there again read more

I was impressed with how well this Chili's was adhering to the social distancing guidelines. Servers were all wearing masks, wiping down tables between each guest and were also very attentive during the meal. The chili which I got as an appetizer was amazing, full of meat, spiced just right and perfect. I love chili but have a hard time finding it done correctly at most places. They nailed it here and next time I might just make it my meal. read more

I am so disappointed in the service we received from Chilis in Casa Grande. Is this the type of service I should expect when I go to the restaurant. I am paying the same prices for delivery. Truth be told, more because it is being delivered. Service tonight was a disgrace. Estoy muy decepcionado con el servicio que recibimos de Chilis en Casa Grande. ¿Es este el tipo de servicio que debo esperar cuando voy al restaurante? Estoy pagando los mismos precios por la entrega. La verdad sea dicha, más porque se está entregando. El servicio de esta noche fue una vergüenza. read more

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I have never had Chili's and I barely had it & would say I had it two weeks ago from DoorDash and I was not impressed at all the burger was OK the chili taste like it was from canned it was nothing special like I said it was mediocre I guess and I ordered as well on Monday as well from Chili's and I got a burger with fries and a multi chocolate thing read more

Chili was greasy. Swapped for baked potato soup which was a bit salty. My wife's Quesadilla was ok. Chicken was dry. Service was OK. Dining room and restrooms were clean. Food is not as good as I had a few months ago. read more

After we were seated the server seemed to be very pushy about getting our order before we even looked at the menu. Once our order was placed we waited. While waiting about 20 minutes we hear a crash and see food all over the floor, our food. The server walked up and told us that there was a mishap with our order and it would be a little longer. 10 minutes after that the manager brought us chips and salsa to apologize. In this time 4 other tables were seated around us. All 4 were seated and served while we waited. After an hour and 45 minutes our order finally arrived. Total time was 2 and a half hours spent essentially waiting. Then the server acted as if it were normal. We are not going back there. read more

They were really busy but the service and food were all really good. The waitress was extremely attentive and everything we got was exactly the way that we had ordered it. Thanks to the Chili's app we had a free appetizer. Overall everyone in my party was very happy with our visit. read more

Chili's - Menu - American Near Me - Casa Grande, Arizona

This is what is wrong with corporate America today, you can't use something such as a free dessert, if there are specials included in the price, you have to get something regular price, which is more than what you want to spend. you would think a place of business would love to have paying customers (regardless of deals or not) . Unfortunately, they don't think that way anymore .. It's really not worth it.! read more

Honestly having a empty bar and asking people to wait to sit at seems more than a bit of a waste. Let's hope it gets better from here.

First time to this location - was looking for something to eat and Casa Grande is not a huge city so there wasn't a lot of places to eat that excited me. We decided to stop here because iwe are familiar with chiles. Our waitress was very friendly and efficient. This location seems a lot smaller than other locations but the food is the same :-) my friend had the chicken crispers and he enjoyed these more than other locations because there was mostly chicken. He said the other locations mostly have batter. Chiles will make any burger with their black bean patty so I had the Santa Fe. It's was good. I like their fries with their honey mustard....I don't even like honey mustard but I like Chile's with their fries. Chile's has never been a place I would think to get chips and salsa but join their Rewards program and you will get them (and other things) free. Honestly their chips are thin and yummy. They go really well with their salsa...This salsa is better than some Mexican food restaurants. If you are in the area and stop in at Chile's make sure you join their reward program....why not, it's free to join :-) read more

Chili's - Original chicken crispers, fries and corn on the cob - American Near Me - Casa Grande, Arizona

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We were surprised, great chicken soft tacos. Great chili! The Chili was very good and much improved from the last visit a handful of years ago. Good to see they have made major quality and services strides to serve a better meal, and overall dining enjoyment. They have to deliver better quality to stay open I can imagine. It seems they are very concerned about good service and a good quality flavorful meal. Enjoy, we were surprised after staying away for a handful of years. Good job guys. Try the chicken tacos, the chili was very nice. The salads will surprise you. Enjoy! read more

This place used to be my go to anytime I went c Home Depot. Stopped in today after picking up some building materials. Just wanted to go to the bar for a beer, was told no. I look around, there are 4 people at the bar, 6 empty chairs, 3 tables with 2 people each, 4 empty tables, rest of the place about half full. I ask why not, there is plenty of space. I am told that the bartender was over worked and needed to rest! Are you F'n kidding me!!! I WILL NEVER SET FOOT IN THIS PLACE AGAIN!!! Good read more

Former chili head review here. Pretty slow when I came in tonight. Sat in the bar. Had the triple dipper. Food was just ok. Egg rolls under cooked. Boneless buffalo wings were overcooked with little sauce. Burger bites were good. Bartender was on auto pilot more interested in talking to co workers sitting in front of me. No real attempt to make any connection or even check on how my food was but was good on refills. This location is truly earning the 3 star rating. read more

Worse place ever they take FOREVER, some people walked past us in the waiting room, went straight to the bar (we had been told we had to wait for the bartender to return from break" no one said a single work to these people who walked in, and sat at the bar with no wait! They brought my food out burnt! read more

A $1.99 table entertainment fee...I didn't even have a kiosk at my table. The table over had two for their children. Never was I told about this fee, shady. Chicken was cold..not a pleasant experience. Casa Grande location read more

I hadn't eaten at Chili's in years, as in the past, I'd always found it to be heavy, greasy and just okay. So, when in C.G. for the afternoon, was surprised to see all the cars in the parking lot (in my experience, usually a good sign). We decided to give it a try, and very glad we did. It has a completely different menu from anything I remembered and when the food arrived, everything looked great. And how it all tasted went right along -- excellent. At our table, we sampled the burgers, shrimp tacos, chicken tortilla soup, chicken fajitas and the Margarita Chicken. Food arrived pretty quickly, hot and well presented. Chills, C.G. turned out to be packed, a bit loud, but very good. It was definitely a propitious stop -- now to be recommended. read more

Worst Chili's I ever been to in my life. The wait time was 40 minutes which was fine not a problem. But after being seated it took more than an hour to bring our food. Plus they brought all of our food separate. The pizza and quesadilla were cold hen served. They brought my moms dish but said her mash potato's were coming up later. Couldn't order a burger because the patties were frozen and were going to take 40 minutes to cook. Never again with this Chili's read more

We have now had enough of cold food. Few months back order 3 half slab ribs. All 3 looked cooked but where cold and red inside. Ribs went back and return warm. So much for fall off the bone ribs. Next time we got ribs where ok. No fall the bone. Just a few weeks ago, tried again. Had to return to get them warm again. We where told the one time the oven was not working. What the hell. Well, switch to steaks. Last week wife raved as I had the ribs. She had the steak I had the tough crappy ribs. So today I went for the steak. Was decent. And guess what, wife's was cold. We really liked chili's, but after this, not so sure. Waiting for the new Texas restaurant to open. Sorry Chili's, you failed many times. Even complain and never saw the manager. read more

The food was horrible no tasty and grassy.. nasty food probably I can't come anymore and don't recommend for anyone

First time ordering on the app from here. Order was accurate, arrived 5 minutes ahead of food app said prep time, got food in less than a minute. Most of the food was hot like it was just made. Except mine, ordered the chipotle bowl and the shrimp taco lunch special. Tacos were bland, 6 small shrimp cold as a cocktail salad. Tortilla wasn't even warm The bowl is what i usally get, i think its a good price for the food amount. It was cold all around. Cold black beans from a fridge, luke warm rice, cold chicken!! Had to stop eating after i tasted each item. Just wanted to stop for a quick bite in the car, have to wait til i get home so i can microwave it :( read more

Enter and stood at the podium for approx, 6 mins.. 4 employees passed, looked, eye contact.. and also, another gentle that was in a plaid shirt (assuming manager) made eye contact and no acknowledgment whatsoever.. As I proceeded to walking out, a couple walked in and to my disbelief, they were approached and seated.. makes me wonder, Thanks for your hospitality Chili's!! read more

Terrible customer service, I totally understand wearing a mask, it makes folks feel comfortable however, ask me politely if I have one or will wear one, Don't tell me what I need to do. Table was not cleaned very well, I was told the bar is not open for seating yet people were sitting there eating and drinking. Never again! read more

Our favorIte restaurant by far!! We sometimes eat here 2-4 times a week. The variety of food is very wide and it is always fresh and tasty. The service is really good and the atmosphere is upbeat and cheerful. Love their $5.00 margaritas too. read more

Can't go wrong w Chili's. Basic chain but good nonetheless! I'll definitely go back with the family. Good prices .

Really enjoy this place, great customer service and the food Is great! I usually order the chicken tenders with corn on the cob and fries. I'm never disappointedMy Husband has tried a few things on the menu and has also enjoyed every bite read more

Classic chicken nachos piled up on top of each other couldn't make out each individual little chip , ribs were raw couldn't eat them , soda and corn were the only thing not bad in the meal ! read more

I'll start by saying I've been here 4 times with no issues. I always sit in the same exact seat at the bar. Customer service has been mediocre. But not bad enough to complain until today, before heading into work. I work in customer service so I am very aware of how an employee should greet and speak to customers. These people are disgusting. Nonexistent customer service. Completely ignored me and never said I'll be right with you. Walked past me twice and made eye contact but no smile. As soon as I leave I call to speak with a manager and she explains to me that she already spoke with PAMELA. How is that? Maybe Pamela was feeling guilty and trying to cover her ass. I'll never go back here to support this business. read more

It has been a long time since we ate at Chili's, but stopped in for dinner the other night. We were seated beside a large party (maybe 16 or so) which made the place even noisier than normal. We ordered the fajitas (chicken, steak, and shrimp) and split it. Very good and plenty of food for the two of us. Service was quite good even though the place was busy. I really think they should disclose the beverage prices. We'll be back but not with hearing aids installed. read more

I would give zero stars if I could. The waitress apparently had no training or just did not care. When asked if they had Octoberfest beers she said the only October thing they had was a martini special. The food was absolutely awful and the error in our order was never corrected. We asked her to change a tv to a sports event and she tried a few remotes then said she couldn't find the right remote, could we just watch another tv? When we asked for the bill, without finishing our food orders, it showed a zero charge for water. When we told the waitress we never got water she said well it didn't cost you anything anyway. I don't think you can fix that. read more

Cold ribs ,service was not good. Drink list was not good. Needs a corporate office visit. Not very clean. read more

- Busy & clean restaurant - the wait time wasn't long at all - normally I always that pictures of all my bacon cheeseburgers but this was not worth it. This is what my experience is everytime i order a bacon cheese burger with grilled onions. - half of burger patty as if the cooks were so busy flipping the burger that it fell apart - mentioned this to server. "would you like for me to take this back?". i gave her the look that didn't seem to pass the common sense theory so i said yes please. - got a actual bacon cheeseburger but was a little raw. figured if i mentioned something on this, it will guarantee the "special spit sauce" so i didn't mentioned it. - a sprinkle of cold diced onions - mentioned that to server. "that's what the cook gave me" - asked for grilled/sauteed onions. - bacon was not fully cooked - looked like it came from wax paper and microwave because it was warm and flat - at this point is was very disappointed - talked to the manager on this which he mentioned that the food has been brought out straight from the grill providing no explanation why. this is my 6th time ordering a bacon cheeseburger and Chili's seems to never get it right. With that said, it has been months since I haven't gone to Chili's so wanted to give it shot. Didn't have much expectations and yet they still disappoint me. How can you screw up a bacon cheeseburger?. read more