Waited 10 mins to get seated at 3:00 in the afternoon... like 5 tables were sat so they weren't busy.... ordered our drinks. Took 15mins to be told "the keg is foaming" .... like wtf no, you don't know how to pour it honey. I work at a bar, if the keg foams. Why did someone install it incorrectly and why aren't they fixing it? Pathetic service. Just walked out on that bullshit didn't even order. read more

We planned dinner before heading off to a basketball tournament and told our waitress we had about an hour and a bit to eat. She took our order quickly and got our food our quickly. She did an excellent job! Great service! We got the Cajun chicken pasta and quesadillas and both were packed full of flavor! Very very good and I'll be back for sure! Contrast our meal at Fox and Hound the night before - no comparison whatsoever! If you're planning to eat at Northlake Chili's is the place! read more

I've read other reviews that talked about bad service and this location being dirty. I did find either. It was as clean as any other. Not perfect but not unclean. We also had very good service. Don't stay away. Some people just can't be pleased. read more

Chili's has always been a favorite of mine, but unfortunately my experience at this Chili's location ruined that for me. I was seated right away, but ended up waiting a long time for my server to finally get to my table. I ordered an appetizer that ended up coming after my entree came out. I was told that my appetizer was ready a while ago but was sitting out in the kitchen because no one decided to bring it to my table. The appetizer did not taste good anyway, it tasted old, stale, and cold, probably because of how long it was sitting out. My money was unfortunately wasted here and I will most likely not return. read more

First of all the only reason this review is a 3 and not a 1 is the Bartender who worked on 12/1 nighttime. We sat at the bar and the GM was standing there changing the TV's. He did not say hey or greet us. His bartender was busy with tables and hurried to great us a few minutes later. He was super nice and apologized for the wait. He gave us great service to us and the whole restaurant as he helped great guests not in his section and great tables at the host stand. Where is the host at this place ? Like greeting is your most important job in a restaurant and you have no host. Dirty tables everywhere as managers just walk past them. The managers here are a joke. I am a manager at a restaurant and it was embarrassing for me to watch them do freaking nothing. read more

I am not sure if this is due to the under staff from COVID19 but the food is EXTRA salty from the chips, chili, original chicken crispers. Like my blood pressure is probably through the roof. Not happy at all from my to go experience. Also had to let them know I was missing my salsa and brocolli. read more

First and LAST time at Chili's, I'm not sure if all locations are as horrible as this one but I surely won't find out. We should've known from walking in & seeing half the restaurant with dirty tables that this wasn't going to end well. Every item that we ordered came out lukewarm. Shrimp was undercooked. Unless you're looking for cold food & food poisoning I wouldn't waste money or time at this place. read more

I came here with a friend of mine for dinner and I would say we enjoyed our time here. Finding a parking was the toughest of all as one of the yelper noted here. We arrived and checked in, come to find out we only had to wait for ten mins. Within several minutes our gadget buzzed and we got a table. Our server arrived with in a min to see if we wanted to get a drink so I ordered their margarita and It came out perfect. After few mins he came back to check on us to see if we were ready to order and we ordered our entree. It took them little time to get out entree out but that was perfect timing to chitchat and flirt. Food came out great the first time and we didn't had to ask for anything extra other than napkins. We were so full, we skipped on desert and requested our check. We really enjoyed our time here on a Friday night and I would recommend this location to anyone. read more

Once you've been to one Chili's you have been to them all: Decent food, Decent price, Decent service. The good thing is you always know what you'll be getting, and there is something for everyone on the menu. This is just your run-of-the-mill Chilis', can't complain. read more

I normally don't like to review chain restaurants, but I had great food here and didn't understand the low stars. So now I'm here to help teeter them towards at least three. No, I don't work for Chili's or anything like that, see my other reviews. The MAIN reason I go to Chili's is for the ribeye or sirloin steak. Even though I try to stray on the menu, I keep going back to the steaks. This place by far is NOT as good as steakhouse steaks, but compared to American restaurants like TGIF, Applebee's, and those others, this place IS the best. The Good: Been here twice and EVERY time MY food was more than delicious. The steak was cooked the way I liked, the Salmon was cooked perfectly and seasoned as though I was the one that seasoned it. The guacamole is pretty good and the Mango Tea(bottomless) should be a good choice for you if you want to avoid carbonated sugar drinks. Our first server, I think his name is Irvin or Austin... I forget, but he was VERY good and patient. We have two rambunctious kids and he seemed to not be annoyed by them(unlike their big brother). He kept checking on us, kept our drinks flowing, kept the chips coming and even hooked us up on the lil' gaming tablets. The Bad: Our second visit, the service was off to a rocky start. The hostess seated us. We asked if the we could get another tablet to keep both our little ones busy and she obliged. Our waiter gets to the table and he looked at us like we stabbed a puppy and ate the eyeballs... "Ummmm.... you're not supposed to have two of those. Who let you guys have those? You know it's a $1.99 fee for each right?" he said. Now we were unaware of the charge to be honest, my wife is a "stand my ground" kinda person. I would've just paid the 5 bucks. She talked him into getting the charges removed from our bill.... "But I can't do this next time, you're supposed to pay." After that fiasco that seemed to drag forever since I was hungry, he called my son(dressed in a blue and red Sonic the Hedgehog shirt, BLUE pants, I even called him buddy) a she. RACIAL RANT: **NOTE TO NON-BLACK PEOPLE.... BLACK PEOPLE ALSO BRAID/CORNROW LITTLE BOYS' HAIR TOO. NO ONE CALLS YOUR SON A SHE WHEN HE HAS AN IMITATION BEIBER HAIRCUT...** After I called my son's name(a masculine name) for the third time I think he finally got the hint. When it was time to order he called him a him. Yay. Far as service goes, there was nothing else bad to report. The Gist: I highly recommend this Chili's if you want a decent steak without steakhouse prices. Good for kids. Near the mall, food is better than Applebee's. Go when it's not busy. No military discount. Get the Mango Tea. Boys can wear cornrows too. THE GAMES ON THE TOUCHPAD ARE $1.99. YOU'VE BEEN WAAAAARRRRRNNNNEEEEDDDDD....... *ghostly voice* read more

I used to like Chili's, but they (along with Applebees, Ruby Tuesday's, and TGiF), have gone down hill. Service wasnt all that bad, but the food was. Ordered the Monterrey chicken, and out came this slop of cheese and bacon over a sad piece of chicken. My gf ordered the Margarita chicken, and it was swimming in what looked like leftover margarita mix. Do yourself a favor and goto On the Border next door, or Moe's across the street. read more

We live across the street and love chilis. Both of us worked for the company for 5 years. This chilis has the RUDEST employees and management that I have ever seen in a restaurant. The cooks NEVER cook the food correctly. The last two times that we reluctantly ate there, we had to send EVERYTHING back only to have the manager come out and give us a smart attitude as though we were requesting a five star meal instead of a rare steak. Needless to say, after several chances, we will NOT be doing business there any longer. The drive to Huntersville chilis for a good steak is well worth it. read more

I'm giving 3 stars for the food and 5 stars for service provided by John! The guy does everything including bartender. Should promote him to assistant manager! read more

Both service and food were lacking. The chicken crispers were not even fast food quality, the service was slow and unresponsive. Had to send food back and no concern was given by server as to whether the second attempt was any better. Will not be returning to this location or most likely any other. read more

Not a fan of southwest style food so selection is limited but at least it's good I suggest the steak

I can't say enough bad things about this location. What's the saying, "Fool my once...." I keep going back, but this most recent time was the last time. Literally sat at the bar for over twelve minutes and never got served. People came in after me and got served before me. You read that review right. The really sad thing is, this wasn't the first time this has happened. Plenty of better choices in the area. read more

Slow service for to-go orders. I ordered wings to go. It's an appetizer dish, so you would assume it doesn't take long to prep. But it takes them at least 30-45min to prepare it. Tried this several times, even called in the order 30min before I show up, and guess what it wasn't ready yet! It's like they do t even begin to make it until you show up. I am not much for leaving negative reviews, but this is ridiculous! read more

Highly disappointed in today's lunch service. It seemed pretty busy but there were empty tables so the restaurant wasn't at capacity. The waitress we had was not great that's for sure. We asked for a few minutes to decide what we wanted and probably within about 3 minutes she returned asking if we now knew what we wanted to order. I felt rushed. The food took well over 20 minutes to come out. I received my food but my daughter didn't get her order only to find out the waitress forgot to put her order in. The food was good but I was pretty upset about my child's order not being put in until my food came out. Never once got a refill...she asked if I wanted a refill after I finished my meal, I said yes but she never brought it. Pretty sure I won't be back. read more

The greeter was amazing.. My waitress had an attitude the moment she step to our table. Our soup was so salty and it took the waitress ten mins to bring my daughter a clean spoon. My fries tasted like they had been put in the microwave twice before being brought out to the tables and my lemonade tasted like toilet water.. It was an horrible experience.. This is my last time patronizing this restaurant. My daughter has the chicken Cajun pasta and surprisingly it was decent.. I didn't think the could go wrong with chicken crispers, fries and soup but I was WRONG... read more

Bad service. I'll server never came back to check on us or refilled our drinks. When the manager came by to ask us how's everything going. I told her the problem and she was rude. Finally when the manager brought our dessert she just placed it on the table and walked away. Not even saying I'm sorry. Well we want be back here. I work to hard for bad service read more

Took 37 min to get food during an almost empty restaurant...server was not attentive....asked for items for the meal and never came back. Staff very poor quality. read more

Questionable service, dirty floors, sticky tables - non existent management. Sub par food. Don't get a salad unless you want salad mix.

A little better then the current rating, but typical of a franchise restaurant. If your just looking for own of their signature dishes like the ribs this location will suffice. If your wanting to try a new menu item I would look for a little higher rated chili's. read more

First of all, I ordered a California turkey club. It came with turkey and bacon. No tomato , lettuce or avocado (despite the menu obviously stating it did) then it had regular mayo instead of the basil pesto mayonnaise. Perfect. They also told us they were waiting on fresh fries and gave us fries 5-10 minutes after we received our food. Waited a ridiculous amount of time to begin with and everyone's food kind of just sucked. There was another table who was yelling about how much the service sucked and how wrong their food was. read more

First of all this advertisement should be taken down, they have all these margaritas saying $5 monthly marg all day every day. None of these apply their all over $10. Second the service was terrible, we had to wait well over 10 or 15 minutes for a drink. We have been in the service industry for over 10 years, it was not busy enough to wait that long. Third of all, when we confronted the manager about the false advertisement and the wait for drinks she simply said I can't do anything about it... again we've been in the industry for years and I've been able to help customers out with problems like this. The manager was very unprofessional and rude, she was a mid age women that had a terrible attitude. She was even rude from before we got sat. I would not recommend this place EVER! TERRIBLE SERVICE AND WORSE MANAGEMENT!! read more

Had dinner st Chillies tonight. Chili was ok, nothing great. Try Lupies if you want great Chili. Salad was also just so so. Nothing special. Service was less than good. She messed up the order. Blue Moon on tap was cold and enjoyable. read more

Chili's - Blue Moon truly was the best part of the meal. - Tex-Mex Near Me - Charlotte, North Carolina

At times you'll have to wait 5-10 minutes to be sat because the hostesses are nowhere to be found. Once you get seated, it's a tossup as to whether you'll get a sticky, uncleaned table or not. More than likely you'll get a waiter or waitress with an attitude who doesn't want to be there. Do yourself a favor and go somewhere else. read more

Went back tonight to try again. Last time they sat me and didn't come back for 30 minutes until I left without evening ordering a drink. I thought maybe it was a fluke. But no. Tonight they had people waiting on benches with over half the place empty. I stood for 10 minutes waiting to put my name in. Jesus what a slow place. read more

This place is honestly the worst Chili's I've ever been to. I worked at a Chili's location in Knoxville, TN for 3 years and the differences are extreme. I ordered a to-go order online and paid for it online. I go to pick up my order and 1. I waited 10+ minutes for someone to even acknowledge that I was waiting. 2. Upon them finally noticing me, they took forever to get my food and the lady had the nerve to ask if I paid for it online....if you checked my online order it would've showed you on the ticket that I already paid. 3. The food was thrown all together in one plastic container. I had a steak, steamed broccoli, and fries. The fries were soggy, and the juices from the steak were all over everything else. Oh and the steak was undercooked. Thank God I only spent $10 on my food. Oh and they give away free chips and salsa and drinks. They don't make customers pay for things. Aren't you there to make money? If you're giving away products you aren't making money? Customer service goes a looonnnggg way for me and I think pretty much anyone in todays world. Needless to say I WILL NOT BE GOING BACK TO THIS LOCATION! I will drive 30 min to go to another one. read more

I'm not sure if it's the trend for EVERY Chili's to be horrible, but this one is pretty high up on the list. It was such a slow Tuesday night, after the dinner time rush. There were 2 tables, 1 just finished and 1 was eating. It was just the 2 of us for dinner and we had such an un-attentive server.. she brought us water and then our app.. took the order that was it. Drink didn't get refilled, (by anyone) we didn't even see her until AFTER we decided to leave because the order came out wrong. She was serving an 8 top that walked in and got so pre occupied that we were forgotten about... her excuse was "sorry for getting tied up.. "which I would understand but we didn't get any refills, our empty app just sat on the table for 20 minutes, and we waited for food that shouldn't have taken as long as it did with hardly anyone in there! Not to mention the order being wrong. She offered to get a manager, but honestly I don't want a manger to make an excuse and have things re made. It was a simple order. I get big parties mean possibly a bigger tip, but I can guarantee you we tip 20%+ so don't judge a table by its size and leave the smaller ones for larger ones... you're only hurting yourself. I will not be going back to Chili's ever again. Ps: We did pay her cash for the app we received, so this is not a review for free food. I will not be emailing you to have you "make it right".. read more

Hostess was no where to be found 15 minutes later there were four people behind me. Many tables open but took the hostess forever to seat me. Once seated in an awful location came back to ask for a different table the hostess said the sections were closing. The restaurant is open until 11... while waiting for another table I heard another customer ask for the manager. Still waiting and another guest has yet to be waited on. Needs better management clearly. read more

Food was decent. The service was ok. The main issue was how filthy they place and silverware was. It was pretty disappointing.

Not a very warm welcome. So we waited 40 minutes for our appetizer which was cheese fries and the cheese was burned on the skillet...then our food came 15 mins later. My steak came out very rare. They had to fix it 3 TIMES!!! My husband and I were there nearly 2 hours just waiting for the correct order. Luckily the waitress and the manager were polite but I would not recommend eating there until the kitchen situation if fixed!! read more

I stopped by this afternoon at 3:30. Table for ONE. No one acknowledged me until about 3 minutes in, which by itself would have been fine. But someone comes by and says we'll be right with you, okay. In the meantime a gentleman whom I assumed was the manager(green shirt) brings a table near the door their drinks. Instead of dropping the drinks and seating me he takes their order. Server comes by and I say table for 1, she says let me clean off that table right there. Okay but there are like 15-20 clean open tables. Another server comes over and says 1? I tell her that server said she's cleaning that table off for me. Yet another server comes over and I said I would really like to sit cuz I've been standing here 5 minutes, he says sorry about that ma'am and WALKS away. I was not a happy camper. I give it another minute, then left. Not too happy. It's a shame cuz this one is really close to my house. Keep this up and you'll have no business! read more

Was in last Thursday night around 7pm going out after work with a friend. First impressions were very good we were surprised at the inside having a more updated modern look. We're new to the area and where were from chili's usually have a very busy decor. We were greeted and seated quickly. We both had burgers. They came out in a reasonable amount of time, and tasted great. My one complaint is they didn't seemed to be cooked to order. Our waitress was good, and one of the managers even came around during the meal to check on us. As I'm new to the area I'm not sure if the modern interior and food presentation is newer. I noticed some less than positive reviews but in comparison to chain restaurants and to other chili's in the past I would rate this one as pretty darn good. So 4/5! read more

If I could give zero stars, I would definitely do so. I came into the restaurant with my boyfriend and the hostess seated us. We waited 10+ minutes and a server never arrived. We just walked out because people who had just came in after us were being served and we weren't. Terrible service. Even the manager was out and didn't even do anything about it. I don't know if we're the only guests who experienced this, but I don't recommend anyone to come here. Very disappointed. Won't be coming back. read more

I prepaid / curbside ordered my usual from chilis. I had been an avid Chilis goer but today might be the last day. My order was placed at 9 to be ready at 9:25. I get there but my food would not be ready until 9:45 and when I got my order it was wrong. After trying to explain to Jason (slim built cacuasian) that my order was wrong he got frustrated and told me its not his job to bag. I told him it dosent matter whoes job it is, i still need my food. He decided at that point to threaten me. He told me he gets off in 10 min and that I should see him to after work to see what was up. Not only has the food quality and service speed been on decline but when threatening customers is accepted I have to draw a line. I asked to speak to a manager around 9:50 for this incident and was told that she was too busy and had to clear orders. Chilis closes at 10:00. I would not see a manager until 10:30 and when asked what was done the manager told me she was not aware she was needed. She said she had not even talked to the person in question. I was threatened by you emoloyee not only outside by the curbside pickup but also inside when I went to ask for a manager. He repeated his same threat of he gets off at 10 and he will "Handle It". read more

Service is so oooohhhhh slow. For some reason there us one waitress covering all the tables in our area and can't keep up. Yet they have two hostesses up front just standing around. Doesn't make sense. read more

I'm not even back to the car yet and I'm writing this review. Very motivated. We stopped here driving back to Atlanta from a trip to NY. Stopped for a quick, easy dinner. I'm not even going to bother going into huge, long paragraphs for this awful place. My wife ordered a salad with grilled shrimp. The shrimp were raw. Completely raw. Sent it back. Came back, still waaaaay undercooked. She's diabetic and already took insulin so she had to eat. They didn't bother having the manager come by. Nothing. Just, "well, enjoy your ride home!" Awful place. Just awful. There are PLENTY of other restaurant that deserve your business in this same shopping center. We are now eating a good meal at Moe's across the parking lot. If I could give this Chili's location negative three stars, I would. read more

I would stay away from this location. Horrible experience. The manager gave excuses that all staff was new and was their first time working weekend shift after witnessing our server arguing with another customer about the food order. Restaurant was not busy and server ignored us the whole time. It took over 30 mins just to take a food order by the manger since our server said she was "busy" with other tables. This was unacceptable. read more