HORRIBLE! I will be brief because I would spend way too much time writing on how bad this place is. 1. When we asked not to be sat at the bathrooms, the hostess rolled her eyes and pointed to a table behind the 1 she wanted to sit us. After saying once again, "I don't want to sit at the bathrooms please," she huffs and throws our menu's at the 3rd booth and walks away. Normally I would have left but it was the only place open on Christmas Eve night so we had to stay. 2. Our waitress, Kris, took her sweet time in getting to our table just so we can order our drinks. I was able to sit down at the table, take my jacket off, get the baby situated, realize the baby needed a diaper change, go and change her diaper, come back and it took her 10 minutes to show up to take our DRINK orders. My husband got a fork where the prong was bent straight up and he had to ask her 5 times for a new fork. She was very slow, fake attitude, and didn't listen to anything we had to say. 3. The food....I would have eaten Moist n Meaty dog food and it would have tasted better. Since I wasn't all that hungry, I ordered a Caesar salad and baked potato soup. The dressing on my salad tasted like somebody poured it on the floor, danced a jig on top of it, and scooped it back up to put on my salad. It even looked bad! Caesar salad dressing should look creamy, kind of a pale tan color....this had a dark tint to it and smelled horrible. My husband also got a Caesar salad and he had the same problem. He ordered a cheeseburger that was a hockey puck. The only thing that was good was the skillet dip, the chips weren't even good! They were from the bottom of the pile, broken in a million tiny pieces, most of them were burnt, and salty as hell. We didn't even finish our meals it was so disgusting. Since we didn't have a good experience with the hostess (which we found out it was the manager), we didn't even bother complaining about the food or the service. It was not worth the $30.52 at all. Nobody got a tip and we will NEVER go back there again. STAY AWAY!! read more

Do NOT go to this Chili's location. The service has been consistently HORRIBLE. A couple of weeks ago my boyfriend and I tried to call in an order. The guy answered and left us on hold so we decided to go ahead and head that way while we were on hold. Well....we were LITERALLY on hold for 17 mins and were STILL on hold when we got there. We walked in and not a single soul greeted us. The same waitress looked at us and didnt say anything 3 different times. So...we sat down and waited on someone to greet us. A guy finally came over and asked if someone had assisted us yet. We asked for a manager. (Before the guy came over...another couple with their kid came in and stood there and NO ONE greeted them either. we told them we had been waiting 10 mins and no one greeted us so they walked out.) The manager finally came over and we showed her the phone screen (yes, we were still on hold). She apologized and cooked our food for us and gave it to us free, drink included. Ok so we went again this past Tuesday evening and it wasn't very crowded. My boyfriend placed the order again and asked to subsitute shrimp for broccoli in our pasta because we are vegetarians. We got there, 5 mins after they said our food would be ready and it still wasn't ready. We got our food and left (shouldve listened to my intuition telling me to check the food). Got to the house....our pasta was dry as hell and the "steamed" broccoli was raw broccoli sitting on top of our pasta. NEVER AGAIN. I'm disgusted with this place. The 2 stars was only because the first time they messed up the manager cooked the food very well. read more

This Chilis is deceent. food is cooked they way it was requested. Could have a had a little better service, but it happens. The new chcken strips they serve with the corn and the fries is a GREAT feast. The Kids enjoyed it and after eating my original meal i order one to go. Not the best place for group gatherings either read more

First off I can't stand most chain restaurants as I view them no different than pulling into a fast food chain it's all about quantity over quality. My wife is a fan of this restaurant so we went and took our 4 year old son and it was terrible from the start. We sat down and didn't see a waiter for almost 15 minutes then when he came he asked us what we wanted to drink we order margaritas and water and he brought back the margaritas but NO WATER not to mention he brought frozen margaritas first and we ordered regular margaritas. My son had a pizza that was burnt and I ordered ribs that came out cold as if they was sitting out and they put sauce on them and served. Instead of the waiter bring out a fresh batch of ribs he brought out a empty plate took my ribs and reheated them while most restaurants would of cooked a new order. My wife had fajitas and that seems to be the only thing that came out decent and that was because of the steaming hot platter it comes out on. Overall the service was terrible the total wait time to get our meal was 45 min and this is what you call a family friendly restaurant ? Even the host was bad she was missing when we came in and once she got back it took her 5-10 mins to notice that we was a new arrival. Oh never mind she put us in the bar area with liquor even though it was clear that we had a small 4 year old child with us. smh I wouldn't advise anyone to visit the Northlake location it's far too many other restaurants in the area and if this wasn't a franchise chain it would be closed I'm sure. read more

I usually don't go to chain restaurants, but today we were craving ribs, and all I could think about is the old slogan, "I want my baby back ribs". Worst mistake ever! This must be why that's not their jingle anymore. Judging by all the other reviews, we should've read the reviews before going in. Service was horrible! There was a guy in the back booths that was actually asleep on the tables, and one of the employees looked like she was more worried about him than the line waiting out in front. Our waitress was clueless, but she tried. Our food...well let's just say, we went to chik fil a right after. This place lacks proper management, either they have a GM that doesn't care or they're about to close the restaurant and don't care, but either way, everyone there don't care! Don't go! read more

If it were possible I would give a negative 5 star review. I met some friends at this location for lunch. Placed an order off the lunch menu for $9. When it arrived instead of chips and salsa there were rice and beans. Since I would not be eating any of it I didn't think anything thing about it (guess I'm naive) ( I try to keep to a low carb diet for health reasons) anyway when we were checking out I noticed the bill was wrong. ($17.)Called the waitress over. She changed it, but it was still incorrect. ($12.) She tried saying she had to charge for a full size salad since that was what I got. (I didn't eat half of it as some of the greens were wilted) I asked for the manager and he acted as if I were in the wrong. He asked Didn't I notice the salad was a large one and not small? Actually no I didn't as this is the first time I've been to chilli's in about 5 years. The manage was not listening and in my view unprofessional. There is more to the story but I will skip some of the details. After about 15 minutes I finally got a properly adjusted bill. I paid with cash and after having to ask for my change of $.26 and waiting another 5 minutes I got it in pennies. I will not be back. To add insult to injury I tried calling the Main office in TX to speak to someone in the complaints dept. There was NO answer I guess customer service is non existent, No wonder the management is so bad read more

Wings, this is a Wings review. This Chili's and the one in Matthews have the 2nd best wings in Charlotte. I agree on the dirty tables, I've seen that happen at both Chili's. But the wings here are big, they have come out hot and juicy every time we order them, and they're really good. They're pretty big also. Note I'm talking about the bone-in Wings. The boneless come out hot and so on as well, but the chicken is not great. Don't get those. read more

We just returned from having a good time at Chili's. The service was good. Caleb took the time to introduce himself, more than once, and explain the specials. He even asked if we had any questions about the menu. He is a good bartender and frequently asked if we needed anything. The food was fresh, well prepared and the plate presentation was great. I would return to this location. read more

Anna was our server and she was very kind, efficient and accurate. Anna was pleasant and helpful. She made our experience worth it. She checked in on us not too much and not too little. Anna was GREAT!!!!!! read more

This place just isn't for me. The menu stinks, the food is below par and its just so commercialized. I really used to like Chilis, but they have lost their charm and they change their menu too much. read more

Came in this evening for a late graduation celebration and it was unbelievable. We ordered soup, 5 different people... to hear back that they were all out. This is around 7pm.. so we all ordered a different soup to have someone from the kitchen come out and tell us they were out of that too! So left with 2 choices we ordered another one... it came out lukewarm, but because we were hungry we ate it, only to have our meals come out 5 mins later... 2 people in our party ordered wine, when they tried to order a 2nd glass they were told they had the only 2 wine glasses in the restaurant and if they didn't mind, they would bring out their additional wine in different type glasses... Now our food is out and I go eat the Cajun pasta, which i have ordered and eaten several times, but tonight my lips instantly started to burn and itch! I ordered the chicken pasta because I am allergic to shelled fish and the reaction I was having only comes with shelled fish! Because our party was enjoying each other and the conversations, I didn't want to advise the waitress so i just asked for a to go box for my husband to take and eat tomorrow. There was also an incident when we were waiting for a table, where a server cursed several times and expressed frustration several times to the hostess about not having someone clear his tables.. He never showed any concern that there were several customers standing in ear sight, he really didn't care to the point of arguing with the hostess. This was the worse experience for me and some of my party, but we tried to keep it calm for the rest of our party. I see Yelp has only 2 stars for this location and it really should be less!!!! read more

The waitress was kind, prompt, and did a great job! Everything else sucked. No ice, A/C, less, menu was limited. At 7pm. Wont be returning.

It's 6:15 on Sunday evening and your restaurant is practically empty...and there is a 20-30 minute wait?????? It's dinner time which is a terrible time for you to not have enough servers!! So we walked across the street to another restaurant along with numerous other patrons that were told the same wait time. read more

1040pm closes at 11pm. Came for one drink and couldn't get that and IT WAS HOT AS HELL IN THERE.

Currently eating here and have had a disappointing experience. During my lunch hour I like to enjoy daytime television, including such thrilling dramas as the Maury Povich show. Despite my repeated requests, an employee turned off the Maury show right before the father was revealed. How am I supposed to enjoy these rubbery chicken tenders and lukewarm sweet tea while my mind races with the possibilities? Side note, they were able to accommodate 8 guests at 12:45 on a Friday, which speaks to their terrible television selections. read more

Just went to Chili's last night for dinner. My biggest complaint about this place is the service. I know we had been seated in the restaurant for about 50 minutes before we got our food. My glass of water was empty for the majority of the time (had to wait for the ice to melt to get any water). Our waiter also kept changing. Now to the food... The chips were not the warm oily chips that you expect from Chili's. The chips were just typical and kind of dry. The salsa was ice cold. On the plus side the food was good. I ordered the grilled chicken sandwich and the chicken was excellent. Everyone else at the table liked their food too. I just wish the food had came out a bit sooner. Also, I thought the hostess had good customer service skills. I personally prefer the Chili's in Gastonia over this one that is near Northlake mall. read more

Honestly the worst Chili's by far. Every time I go here something is always cold or not cooked fully and the wait times are ridiculous.

Weekday lunch special. Turkey club and southwest chicken tortilla soup. Both were adequate. Grapefruit margarita was nasty and it was $9.00 for non premium tequila. Shame on me, would not have ordered if I paid more attention. Hubby had the 2 bites and chill again nothing special but filling Service was good and quick enough read more

You know that feeling when you walk in somewhere and you should just turn around and walk out, we should've listened ourselves! We went to Chili's because red Robin had a long wait. Once we set down we noticed the table next to us was dirty (not bussed from the previous guests). And it was never cleaned the entire time of our meal plus a couple other tables around us. The place was it really even that busy. The backsplash on our table look like someone at sneezed on three weeks previously. The food was slow but once I got to us it tasted okay. Because of the cleanliness of the place I didn't want to touch that little computer kiosk they put at your table. Even if the zombie apocalypse happens and Chili's is the last restaurant in town we will not go back there ever again. read more

Server was friendly but slow. My order was wrong but he tried very hard to get it fixed. Nothing was wrong with my moms order (go her -___-) read more

Chili's - Tex-Mex Near Me - Charlotte, North Carolina

Arrived at 9:40. They close at 11. The door was locked and the manager was standing just inside. Ignored me and walked away. Very disappointed. read more

I've been in the restaurant to eat several times as well as ordered out and never really had an issue with service or the food. But, tonight, my boyfriend and I decided to order some dessert to pick up. We ordered the chocolate chip cookie skillet and the brownie skillet. When my boyfriend picked it up and got it home, the cookie and the brownie were cold, as in pulled out of the fridge. How hard is it to make fresh brownies and cookies? They tasted like very prepackaged and processed stuff you can buy at the store. I don't expect gourmet but it is a restaurant, so I would expect a majority of items to be made fresh. Very disappointing. read more

Chilis Northlake is awesome! Just had the shrum burger, $5 margarita followed by the Paradise Pie. OMG! All was soooo fricken good. They have really upped their game at this Chilis! read more

I only gave 2 stars because my food was not bad. I always enjoy my southeastern egg rolls and the 3 for $10 is awesome but let's talk about the service. It took someone all if 10 to 15 minutes to even say hello to us. She took our order and disappeared. Never checked on us unless we called her over. When we were ready to go we couldn't find our server. asked a fellow server if they could get her. they come back to tell us she is busy. read more

I went to this chili's at Northlake last Friday September 17,2021. I order a chicken fajita, there was no wrap to make the fajita, it was very could vegetables were no good, rice didn't have no beans in it. I ended up throwing it in the trash were it belonged. Callled manager she told me she would give me a gift card for the amount of my food. They gave me a $10 gift card my food was $15 and some change. I definitely will not be going back. read more

This is the worst Chili's that I have ever been to, and I like the chain. I have not had even a single visit without some kind of problem. Including bugs in my food. I highly recommend that this chili's be avoided!! I would give it no stars if I could. read more

Definitely would come again! It might be the new vamp up of Chili's, but the fajitas were on point. Very light, fresh, and not greasy.

If you want to get told wait more than 3 times and your food comes out Luke warm while you watch other customers food come out with steam rising from their place then this is the place to be. I do not know my server's name and I told her my fries were not hot and the corn taste horrible. read more

My wife and I went over to Chili's the other night and they barely had anybody in the restaurant but said there would be a 20-minute wait I just didn't think they want it to serve anyone read more

Had a great experience at this location. Seated promptly and our server was awesome. The food runners kept forgetting sauces but the server was on top of things. read more

Jay Fedrick (an employee) was the name of the stand up young man who turned my bookbag in today--that I pretty much left my whole life in. I really cannot commend him enough- thank you! Murphys Law is all over me like nobody's business so I could hardly believe my luck that no one took the bookbag- PS we've always had great service, food and drinks from this location. As good as you would ever hope for. The table guacamole is unrivaled- the chips and salsa my favourite. The tabletop speed pay/game system is genius. I am not in the habit of writing reviews a whole lot but I can't deny that Jay needs a shout out and also this particular restaurant has always served us well- read more

Ok, so I love Chilis. Everybody always jokes on me about it but its always my go to for a affordable night out. But this one is not the one to go to. So one day I went with two other people to this location, I immidiatly went to the restroom while they waited for a table. I found them sitting at a table where they told me that we are leaving. They said they came in and saw the health score (this was a couple of months ago and it seems that their score had improved, I believe it was 93 or something like that before) and asked the host why it was low( kinda just having small talk not really expecting him to tell the truth). He said he just started so not completely sure, but if you saw the way the kitchen look then you would know! :O . Yea so we left. So last month me and my husband was in the area and wanted chilis and for some reason we thought to actually give it a try since we did go all the time before that horrific last visit. I wish we didn't go. Everything was horrible Cheese fries were dry and seemed old. I mean pick up one fry and the whole pile come up with is because the hard dry cheese molded it all together. I got their chicken crispers and fries. I asked if it could be tossed in buffalo sauce. It came out with tenders barely covered with sauce. Cold tender at that. Even the fries were cold. Can I point out it was a slow night? Don't even bother giving it a chance. On the boarder is beside them and they never fail me. read more

Walked in, party in front of us, they were waiting for host/hostess.. more people came in, still no host/hostess. Party in front of us signaled the guy sweeping the floor to check on the host/ hostesses. Guy comes over and was nonchalant, did not apologize for the wait. We were finally seated but after waiting again for minutes, we got up and left. They don't care about their patrons, I won't care to give them my money. read more

I went here on a Saturday afternoon with my wife The server did a nice job but we had issues with our food. My wife's food came out luke warm and I ordered a burger that was suppose to have bar-b-que sauce but was dry The food was just ok I won't be back to this restaurant read more

This place is HORRIBLE! I gave this place THREE times before writing a negative review. I ordered through Postmates initially and thought it was them. Postamates gave me a refund after the first time. After the second time I called Chilis directly and they gave me $45 in gift cards. I go to use them and it takes them three times to cash me out correctly. Then when I get home they royally messed up my wife's order. We asked for no bean spread on the nachos and jalapeños and we get bean spread and NO Jalapeños. How can you mess up an order this bad that is submitted to you online. The pictures they show you online look NOTHING like what you get. Avoid this place if you can. They obviously have no care for their food quality after NUMEROUS attempts. read more

This is one of the better Chili's around town. The staff is attentive and the food is fresh. The restaurant makes me feel safe and taking all Covid protocols seriously. One complaint I have is about their the Ziosk payment system, as it is very difficult to get one actually works and is connected to your table. You also can not use gift cards with this payment method. read more

Very inconsistent on service, but food is exactly the same. I'm a deal-seeker so I definitely take advantage of lunch menu. Keep in mind there are many options for restaurants within walking distance, so you need to know what you're in the mood for and if you can't decide, well, there's always Chili's read more

Came in for lunch slash dinner, Brian did a great job as our server. I would have to say I've been to this chilis a lot of times and he really hit it nail on the head better than most. He was bringing over refills before we even asked, which was outstanding. It didn't matter how many refills we needed, they kept coming. The best service I've had in a long time. Give that man a raise, I want to ask for him every time I come in. Very polite, non and interrupting conversations, asking quickly multiple times throughout the meal if we needed anything . Really did Above and beyond, thanks Brian! read more

I hate this place these mf took forever for my Togo order when I asked what was taking so long they said they were waiting on one item. Would not tell me which item we were waiting on and I only got a hamburger French fries chicken tenders and French fries... everybody else came and gone with no problems... IM HIGHLY UPSET BECAUSE I DID NOT RECEIVE AN APOLOGY OR ANYTHING. read more

Waited 10 mins to get seated at 3:00 in the afternoon... like 5 tables were sat so they weren't busy.... ordered our drinks. Took 15mins to be told "the keg is foaming" .... like wtf no, you don't know how to pour it honey. I work at a bar, if the keg foams. Why did someone install it incorrectly and why aren't they fixing it? Pathetic service. Just walked out on that bullshit didn't even order. read more