service was EXCELLENT. i couldn't tell you our server's name but he was a super nice guy. he came by the table numerous times and brought us everything we asked for just as we asked for it. he was phenomenal and i really appreciate his kindness. i ordered the surf n turf with a 6oz sirloin instead of the 10oz and everything was delicious. the margaritas were great too. i wasn't a huge fan of the skinny margarita or the spicy one, but the artic drift and bombshell marg were big hits for me. i always appreciate sweet over bitter and these were perfect. i tried a few ribs from my mom's plate as well and they were really good too. standard ribs but they weren't super tough (although there was a few bits that had more fat than meat) but they had great flavor too. this was definitely one of the better visits i've ever had to this chili's. read more

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It was a great day to eat at Chili's. Despite being busy they were turning tables quickly. Our server Mike was very sweet and attentive. The runners were doing a nice job getting drinks and apps out while the servers were greeting customers and keeping a flow. My triple dipper was nice and hot. I absolutely love the Southwest Egg rolls, they are my favorite part. We also got the Chips and Dips and that was equally enjoyable. The restaurant was exceptionally clean and the manager did a great job checking in and greeting customers despite how busy they were. It was apparent the servers take pride in working there and that is good to see. read more

Chili's - Triple Dipper - Bars Near Me - Cleveland, Tennessee

Very good lunch experience today with my family. Michaela was very friendly and helpful as she took care of our service. The bacon cheeseburgers and the chicken quesadillas were delicious. Good salads and of course chips and salsa. read more

The 3 appetizer deal made my day me and my sis got 2 burgers 2 fries and 2 sides for the price of 27 with tip and dipped in the Nashville hot sauce which is amazing service was very mid tho but overall great experience definitely will be back. read more

Service, food, and cold beers were awesome sauce! There were no issues with our visit. Guacamole was a little heavy on the garlic but still yummy. read more

We had previously sworn off this location but went in for the first time in a couple of years and we were pleasantly surprised. Great service and food was fresh and hot. We will definitely put it back on our list! read more

Today 7/26/25 at 5:30 me and my family had dinner at this Chili's. I ordered a bacon cheeseburger with fries and a coors light. The only thing that was good was the coors light. The fries were old and lightly salted. The burger was way over cooked. The server Brian acted like it was his first day. Forgot several things we asked for , like mayonnaise and our Togo chips and salsa. He wasn't gonna give me my copy of receipt. Also the manager was notified by us and only replaced fries. As far as the ambiance goes it's a Chili's. Clearly I will not be back. read more

We eat here at least once per week most weeks. We love the salmon and recently found they have asparagus! Always cooked to perfection. Their chips and dip are the best too! read more

food was genuinely gross, chicken bacon ranch quesadillas were greasy and tasted horrible. wings were overall nasty and couldn't be eaten. server couldn't be bothered to stay at the table long enough to actually check on us and was too busy flirting and messing with the teenage boys beside us. the food and service has never been bad but i can safely say after throwing up non stop after leaving i will not be back. read more

We came here for my friend's birthday and we had an awesome time, a great place to be!! The waiter's name was Blake and he was a great person and made our experience even more fun. The food was great, my mom and I LOVED our mushroom side dishes the best. And the ambiance was perfect, everyone was so nice. Tell Blake he's doing a great job. read more

We have gone to Chili's every-so-often for soup and salad--sometimes we get more substantial fare. We were really looking forward to a nice bowl of soup and plate of salad only to have that positive outlook dashed when the hostess was more interested in socializing and cleaning tables then engaging the customer and seating them before returning to her table prep. We have encountered this hostess before and were faced with her less than welcoming and hardly personable approach. She has shown negative attitude on more than one occasion but this is it for me. She always has an air about her that just rubs the wrong way and she seems to stress about the tables and waitresses/waiters in a way that negativity impacts her job performance and relations with those around her, employee and customer alike. Rather take my chances elsewhere. (Which we did with delicious results) read more

Chili's - Ultimate Smokehouse Combo - Bars Near Me - Cleveland, Tennessee

We met a good friend for dinner and my husband and I usually split a meal so I ordered pasta with chicken, we ate what we wanted and still had some left over, so my Son enjoyed the left over pasta the next day. It was very good!, we hadn't been to Chili's in awhile and my friend suggested we go there, I'm glad we did read more

Great food & our server always so fast & efficient. We try to get his section everytime.

On April 20, 2023, I had a free appetizer that was expiring on my Chili's App and I also had a gift card. We only go out to eat a few times a year, and really never order take-out, but decided to treat ourselves and not cook. My husband spent quite a bit of time selecting his choice from the online menu, and I found something I wanted as well as the appetizer we would share. I went to the car wash and was going to order from there and then pick up the food on the way home. I had not been able to get the app to work, and still could not at the car wash. I also tried ordering through the website. Finally, I called the restaurant and was told that they were having a problem with the HVAC system and were not taking any orders and that they were closed and trying to "get rid" of the people who were currently dining in the restaurant. It was 6:30 pm. I had been trying to get an order to go through online since before I left the house about an hour earlier. We ended up eating scambled eggs and my free appetizer expired that night without me being able to use the perk. I still have the gift cards, but may give them to my daughter who lives where they have a better Chili's. This one used to be really good...so sad that it seems to be having many issues based on the comments and ratings I see here. read more

Chili's - Called to place an order and they were not taking orders. It was 6:30 pm. - Bars Near Me - Cleveland, Tennessee

Great food, fantastic service. Jeremy is a Gem! Just a suggestion, seems to me like hosts could help bus tables when servers are backed up, instead of standing at the stand on the phone only moving to get themselves refills. read more

This place is like my personal Cheers... singing theme song "where everybody knows your name....". I'll stop... Back to our regularly scheduled review. It is reliable tex-mex/ american food. They often have specials on bar food and drinks that are awesome Sunday-Friday. I think bogo on is every day all day until 10pm on house ,premium drinks and beer The decor is most like every other modern Chili's, and since this is a university town majority of the staff are college students. Very energetic and I always receive excellent customer service. read more

Chili's - Bars Near Me - Cleveland, Tennessee

The food was fine but this place is filthy. Covid precautions are non existence and service was mediocre. They need to clean this place. read more

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Food is good and portions are good. Nikki and crew keep things upbeat. Recommend karaoke on Friday or Saturday nights. They make you feel like family! read more

Amber is an excellent server, the food is always fresh and delicious, and it's a great value!

Nothing better than waiting 25 min to pay for food that wasn't very good and being offered nothing for all of the hassle. They shouldn't accept Apple Pay if the Apple Cash option is just going to give a "please reboot your device" error message without any other details. The crispy chicken crispers were tough and not very tasty. Drinks were overpriced. Boneless wings tastes like they got them from Sam's Club and were cooked by my 6 year old. The fried pickles were possibly the worst I've had (although to be fair - we don't order these from many restaurants) Do better Chili's... Seriously. read more

I called them on phone and asked about Happy Hour Specials. He didn't know so he gave me somebody who knew a little bit more, but still not enough. They need more education and training. Once arrived, no one was at bar. So I waited. Getting impatient here. A few more minutes go by and some one comes out and I look at her, and they immediately look away although they are behind bar. Then somebody else comes out and I think they are the bar tender and she ignores me too. She pours a couple beers for some customers and then, goes to kitchen. So, I been here about 7 minutes and nobody still hasn't spoke to me yet. Finally, somebody comes out and comes up to me. I ask her about Happy Hour specials and want a menu for that. She says they don't have one. She rambles off a few happy hour hour food items. In summary, they need a happy hour food menu. There's just to many problems what's on special and not. She mentions the new digital monitors in front of you has it but further states not all are on special. This makes it confusing. She's not friendly either and never smiles. Also it's kinda cold outside and they have the AC on. So I'm cold and - I have a long sleeved shirt on. I ain't coming here no more. I wished I had gone to BWW. I would have had a better time there. read more

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Decided to go to Chilis tonight. Join the waitlist. Shows 15-33 min. Get there to check in. They don't have us. Hostess asked if I picked the correct restaurant. Correct location. Showing there is no wait time and we are first in line. They don't have me on the list. Restaurant is about empty. Two people waiting. Tell us it will be 30-40 minute wait. Ridiculous. Consider it the nail in the coffin. Officially off my list of restaurants to visit. read more

Chili's - Bars Near Me - Cleveland, Tennessee

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Hair cooked into my chicken crisper after waiting 2 hours for my food on Doordash then being brought the wrong order only for it to be remade, picked up and we still did not receive the entire meal. It is now 10:30 on work night and I'm hungry.... Thanks Chili's read more

Chili's - Hair - Bars Near Me - Cleveland, Tennessee

The good and service with excellent! We are looking forward to going back! We got the chicken crispers coated in the honey chipotle sauce, and they were phenomenal and of course we always get the eggrolls and the chips and salsa are the best around! read more

We went to the location in Cleveland for a couple of drinks. There were 2 bartenders, and 2 people at the bar. The bar was filthy, food from previous customers sitting on the bar top. We waited for 10 minutes, no one acknowledged us or made an attempt to clean. I could understand if it was busy but 2 bartenders and 2 customers? We just left and went to a bar with great service and live music instead. So many better options available in Cleveland. read more

Due to the recent COVID 19 working on the road has been extremely troublesome to find food. Having to use door dash or to go is not the best since the food is not even close to what you would receive being in the establishment. I ordered a side salad with my meal which was an after thought. Since type restrictions it normally comes in a white foam container but this time came in a soup cup that was literally 3 bites and your done. I got cheddar bites cook the best but the ranch on the side was covering them and made it almost not enjoyable. Now I have ate here when there were no restrictions and had nothing but good food and great service. To say the least I am disappointed in the quality of a TO GO product. read more

Chili's - Bars Near Me - Cleveland, Tennessee

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This trip is starting off poorly. My daughter is in town and the only thing she requested was to come to Chili's and eat. After much scheduling and logistical planning, we jumped up and just came. We walked in and the two hosts were jabbering, which is fine, but then they acted surprised to see us. We were the only ones in the waiting area and there seemed to be a general lack of professionalism. The hosts/hostess went to find us a table and then came back and began complaining that one of the servers didn't want to take a table with 8 people. The whole time they argued and gossiped about this server loud enough for us to hear. Finally she tells me that there will be a wait to which I replied, "I know, I heard you!" After finally getting seated we were promptly greeted and our orders taken. The rest of the evening went well and the food was good. But the general lack of professionalism on the front end really set a bad tone for the evening. read more

Not up to the normal Chili's experience. My order came out incorrect twice. My wife's asparagus was not very good. Our server Mate was pretty good, especially keeping drinks full. Which is why I gave 3 stars vice 2 Manager came by but all he had were excuses. read more

10 minutes to get a water. So we left. People around us getting their food and we can't get water. Not like it's import the water read more

Stopped in With my granddaughter Sun 4/3/22. Hostess was turning people away. Bar told me the manager was cooking and could not come out front. Short staffed again. Fire employees who don't show up and set an example and a standard of expectation. I will never visit this location again. read more

Curbside is very slow tonight. Been waiting for 45 minutes. Ok. I got here 5 minutes early. Still waiting. Wife just went inside to try takeout instead. Still waiting. We ordered an hour before our pickup time in case you're wondering. Still waiting. Maybe short handed? No signs in the window that says now hiring. Still waiting. I'm done- not waiting any longer. Never again. read more

Terrible hostess staff and management at the Gunbarrel location . Have attempted to eat here 3 separate times and have been told well over a 45 minute wait. Look around and there's 25 tables sitting empty and staff just sitting around. Will not return. This place won't last too much longer at this rate. Sat and watched several families turn around and walk out, so I followed them out too. read more

Stopped in to eat with a group of 7. Was told up to an hour wait on food. There were enough people in the restaurant to possibly fill up the bar area only so, their warning about the wait made no sense. Asked if we could be seated since we would wait but told they couldn't seat us because another group was supposed to show up. I questioned why not allow us in since we were there and the other group wasn't, but told they couldn't do that. Found out later from someone who did eat there that no other group showed up and they had no issues with getting food. I'm sure this place has a 2 star rating because people are trying to be nice due to its name but honestly, poor management does nothing good for a business. No matter what the name is on the outside. The one star is for the business and not because of the hostess. She was giving us the bad news because it appeared that she had no choice in the matter but was as polite as she could be. read more

I left a comment on service and food March 12, 2019. The company contacted me to return there call about the experience we had at the Paul Huff Rd. Chilli's, I was really impressed that someone cared enough to reach out and then to be as helpful to take notice to the issue we had, our issue was not to get something for free or to bash this establishment as they have in the past been excellent and I am certain they will be in the future. Without letting the company know what's happening they can not correct or make right any wrongs. I am extremely happy with Chilli's and the Chilli's chain for taking the time to speak with us to make things better for us all, we will continue to visit this location and others but will always feel better knowing we are not just a dollar sign!!!! THANKS CHILLI'S read more

Reviewing this even before I get my food. Place so cold I can barely type. If you dare come here do not get seated near windows with air conditioner overhead. Now it is 35 degrees outside and I have the AC freezing my a$& off. The food better be damn good or this will drop to s one star. read more

I'm aware that the service here is horrible and works at a snail's pace but I won't be returning after my last visit: Went with my aunt for lunch, was probably about 1:30 and it wasn't very busy. She ordered the lunch combo of a salad and flatbread, I got a Sante Fe salad. It should be noted we ate here maybe 3 weeks ago and my aunt ordered a lunch combo salad and soup last night. The waiter brings her a salad in a TINY bowl (I will be adding a pic) We were both awestruck at first thinking it was joke. The cup of sauce was almost 1/3 the size of the salad. It would have been soup if she used the whole thing. There couldn't have been more then a few bits of lettuce. I've never seen a salad in these bowls before, they have always been served on square plates. After about 40 minutes of waiting I got my salad and she got her flatbread. My salad was about $10 and was also very small. It was served on a long rectangle plate which is really inconvenient for a salad. We got to speak to the manager who wasn't particularly nice about the situation. She claims the lunch salads have always came in this tiny bowl which is a blatant lie when we received the same lunch salad a few weeks ago that was full size. She brought me more lettuce and my aunt another salad. Not happy and this restaurant has officially made it to my blacklist of restaurants I will not go to ever again. I have a hunch that the new guacamole addition to the menu brought in these new bowls and they figured they could shrink the salads by throwing them in there. read more

Chili's - Tiny little salad, half the size they used to be - Bars Near Me - Cleveland, Tennessee

Service is unacceptable. Checked in online. Waited double our estimated time just to get a seat. Over an hour wait. Not a fan.

This place has gone so far downhill we won't come here anymore! $70 for a family of four with no alcohol or appetizers is garbage, salads had rotten lettuce, burgers were cooked to charcoal, including the buns! The kitchen floor had food and garbage on it with servers on their phones. Poor service, crap food have lost this family's business. read more

Chili's is underrated, the waiters and food is great. They are just very understaffed so it's a wait every time. We go a lot, it's worth the wait for sure. I definitely recommend. read more

Yes it was Friday night. That's why I gave two stars instead on one. 50 minutes after time for pickup on curbside service, as I'm going in to use the restroom I'm asked if I have an order. I said yes, I've been waiting a long time. "Have you been inside"? I said no, I tested Here like your text said to do. Go inside and I'll have your order ready for you. She did. I'm home. My wife is heating the cheese fries in the oven. I live 3 minutes away. I have no doubt my order was sitting there almost an hour. I shouldn't have to pay for warmed over fries. I'll never do curbside with them again. Ever. read more