It didn't feel as if the servers were taking Covid-19 restrictions seriously. Everyone had a mask, but half the staff had them pulled down under their chin. There was also a space for sanitized menus but the back of my menu had food on it and obviously not clean. Service was extremely slow but there was no waiting to be seated. The food was just ok. read more

I'm normally never one to have a problem with a restaurant experience, but this place is hands down the worst consumer experience I have ever had. The wait for a table in an almost empty restaurant was 20 minutes and everything that followed was an additional 30+ minutes. No refills offered and when asked multiple times for refills and to go boxes, they never came.. The worst was at the end of the meal, they explained that they had mixed up our ticket with another tables and expected us the pay the bill for that table because the party that had mistakenly paid ours had left... I have never seen such poor management as an employee or customer. After an almost 45 minute discussion with the manager on duty, I finally got the check sorted out but I was met with hostility throughout the entire thing. The food was not terrible but absolutely not worth the hassle of this place. This fiasco took my party and I 2.5 hrs to get through on what was supposed to be a weeknight dinner.. read more

Walked in and was greeted with a very rude hostess. Was told the wait would be 35 minutes and the dining area was empty. Maybe 2 or 3 tables were being utilized. There was 10 people ahead of us waiting to be seated. Very very unprofessional. I have never been a big fan of Chilis and this visit did me in. I will not return. read more

We have been to other Chili's restaurants but what blew us away was the friendly and fast service. We ate at the bar I had the Santa Fe salad which was good. Our spirited bartender Brooke was great and even gave us recommendations for what to do in the area ( we just moved here from out of state). Brooke should manage her own Chili's! We will definitely be back. read more

We waited for over 11/2 and was told 1hr.i feel the manager didn't put his customers first.He had 2 lg parties that was done and had paid but he would not sit us at other table and then not sit anyone at the tables when the lg parties left.we were in the parking lot and the parties left we have still not received a text that out table is ready. read more

The Yelp app "waitlist" feature for this Chili's is completely unreliable. At first the app said "no wait" and there were no options for joining the wait list. Not trusting this on a busy Sunday, we called the restaurant. After several attempts because of a confusing and obnoxious prerecorded phone prompt, I reached someone. I asked, ""do you still offer call ahead seating?" Without even knowing the size of our party, a somewhat rude gentleman said we would have at least an hour to an hour-and-a-half wait. This is not our first time having this issue but by far the most disappointing all around. read more

This location has overcharged me twice now. The first time my meal was supposed to be $22 with tip and they charged my card twice and I caught it in the store and the manager said there's nothing she can do. And this time My meal was supposed to be around $15 with tip, instead they charged my card two times for two different amounts. I called and asked what was going on and the manager says there's nothing he can do. I would not go if you plan on using a credit card! read more

Food was on time and good. The crew was working hard. Brooklyn was cordial and polite.

The food is usually decent at Chili's. I'm not the biggest fan, but my girlfriend loves it. We stopped in Saturday 12/16/17 for a late lunch, around 3:00 pm. They were fairly busy, but it wasn't anything crazy. We stood up front for at least 5-7 minutes, no host/hostess in sight. Several waiters/waitresses looked our way, and kept walking. I finally decided that this was ridiculous and wasn't waiting any longer, so we left. We went to Outback down the road, walked right in, and were seated and had drinks and bread all within 5 minutes. read more

I always enjoy eating here for the simple fact that they have a predictable menu and relatively good service... love the crisper and the salads as well as the fajitas and pasta...they always have great prices. read more

Chili's - Onion rings - Bars Near Me - Cleveland, Tennessee

I had reservations (I know it's chili's) but when I got there I was sat in the bar area...it took about 10 minutes to get our drink order..then it took around 45 minutes to get our food. They appeared to be understaffed to say the least. The food was ok, I guess when there aren't a lot of options for a sit down restaurant with better than just burgers you take what you can get. read more

I love Chili's and decided to go there for lunch while visiting Cleveland, TN. When We first entered We had to wait several minutes before being seated, and keep in mind that this was right after reopening so although seating was limited there were very few people were in the restaurant so wasn't like they were busy. The Waitress moved in slow motion and I felt as if we were a bother. When we got our food I was so disappointed, it was greasy, sloppy and no taste. This place was by far one of the worse Chili's I've been in. We had to keep asking the waitress for more drinks, salt, pepper and napkins. I had planned on tipping very generously as I know that these people have been out of work but it was hard to leave even a 15% tip as everything about this visit was a waste of money. Apparently this Chili's isn't interested in getting back to business. read more

I'm not a fan of chains, and this one is one of my least favorite of the bunch... but if you find yourself looking for queso, a burger, and a brownie for dessert, all served in mediocre surroundings... you may love this place... read more

Decided to sit in the bar area as the place was quite packed for dinner. They had a great deal with half rack ribs which finished off with dessert. Just went for the regular sauce but they had a few to choose from. We also ordered a new option, the prime rib tacos. It was delicious. Cheap for the size and filling quality. Very filling. Also ordered the Tito's Punch. Fresh fruit with rum and vodka. It was yummy! I thought it was great how we both got ID'ed to ensure we were both of age which I have never seen any bars do ever. The only downside was our food taking so long to be prepared because their was an error in the order and they brought us a burger instead of the ribs. It got fixed eventually. Was sad they didn't have any Awesome Blossoms! read more

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A roach ran across my plate, last experience. I decided to give it another try. Bad choice. After ordering our food, we waited an hour. We were eventually offered our food to go. They wanted us gone? Anyway...... Once we took our FREE, to go, food home...it wasn't even right. WTF? We won't ever visit Chilis, again. Y'all suck! read more

The food is ok. I've never found anything I've loved other than the chips and salsa. There's no consistency in quality. I really like the Southwest Eggrolls but at this last visit they come out looking like yesterday's leftovers reheated. I got the shrimp tacos this time. I've never had that before but the shrimp was ice cold. Not sure if that's how it's supposed to be but I didn't like that. The slaw they put in the shrimp tacos was a good combination. I've had the chicken fajitas. They are average but not near the portion you would get at a Mexican restaurant and they cost more. read more

We were both starving and wanted everything on the menu! There was Mel...excellent suggestions followed by a great meal! Leaving very satisfied and happy! Thank you Chilis and Mel! What a combination! read more

Chili's - Bars Near Me - Cleveland, Tennessee

Well, right off the bat (we sat in the bar area) there were no clean tables so we sat down at a dirty one. My husband and I both ordered the 3 for $10 specials. I had recently received an email stating that the fried chicken sandwich would be on the 3/10 deal til the end of the month so this is what I ordered. Was surprised when we got the bill that I was billed a $3 upcharge for this which was not mentioned on my email. I ordered an extra salsa for our chips & salsa . . . . didn't get it. We ordered more (chips & salsa) as the ones we got were incredibly greasy. Never got them either. I understand that they are short-staffed, as is everyone but this was NOT a good experience. We rarely dine out and this reminded me of why. On the plus side, the food was good. Ohhhh . . . . and we did kill an ant crawling across the table. read more

Who put the new guy on? The new employees should not work on Fridays... They should work at Friday's... Ewww! We got this guy who had no clue about menu items. There was a bright spot, we got a girl who said she was our waitress when she brought our drinks. Then she never came back. WTF? The food was the same Chili's stuff you get anywhere prepared half heartedly by someone who didn't really care and served by the clueless. Too bad... I really used to like Chili's. They need undercover boss to go out and figure out where the problems are. read more

This is the worst location around because I went with a group of 6 so when we got there I went to check in and the lady in the front told me the wait would be 30 minutes before we would get a table but that's not the issue. The real issue was that we ordered then it took a hour before we got our food, after I got my food my steak was exposed to be medium well but it was well done so the waitress took my steak back to get me a new one but the new one ended up being the same as the first one. So that is why this is the worst location around read more

The food was absolutely AMAZING, I highly recommend the Queso Burger. The staff are kind, patient and very friendly. Overall, a fantastic experience. I will MOST DEFINITELY be coming back very soon. read more

What's not to like about mediocre food that's the same as Applebee's? Flip a coin and you lose either way. 2nd tier food-service grade product where it's thaw, warm, and serve. Nasty sticky menus are great for passing germs so wash your hands after handling. Other than people who wouldn't know good cooking from bad, I'm not sure why Chili's still exists. read more

The food was beyond disappointing. I ordered the Cajun chicken pasta, and the chicken was so processed I couldn't even chew it. On top of that, the garlic bread that comes with it tasted like freezer burn. As if the food wasn't bad enough, NONE of the staff besides the hostess was wearing a mask or practicing any of the COVID guidelines. The only good thing about my experience was our waitress. She was very nice and an amazing server! read more

The barmaid working Tuesday night was too busy by half, and she deserved every cent of the large tip I left. She ran drinks for the house and worked the bar, including dinner orders. Good job. It's a Chili's. It has Sam Adams. It was Happy Hour. Things never, not once, got out of control. Jalapeno quesadillas... eh. Unmemorable appetizer. But four Sam's for the price of two, memorable. And a barmaid doin' her damnedest to make it past the dinner rush. read more

This is a wonderful restaurant to eat with family and friends. Sit at the bar to have fast service the dining area can be a bit slow at times. Our waiter, Sean, was so sweet and he was very friendly with the kids as well. I would definitely recommend him. Our food came out amazing and the service was laggy, but tolerable. All in all, I'd say it's worth the money. Time well spent. read more

This location was extremely pleasurable to work with. I ordered a to-go order for over 20 people. Not only was every meal correct, the service was incredible. We were traveling and after being stuck in traffic twice delaying us over an hour, the management made sure that our food was hot and ready when we arrived. The management was more than happy to serve us even during a hectic Friday night. I commend this staff on a job well done! read more

The staff in the bar area are excellent. Food is always great and a lot of value for your money. I also like the fact that they participate in the plenti program. read more

First and foremost Jeremy is amazing he was great with the kids checked on us in good intervals. Drinks stayed full. Amazing ask for him. Second,food,was great so much that we needed boxes lol all for under 50 dollars. Third atmosphere is great no complaints at all worth the money read more

Chili's - Bars Near Me - Cleveland, Tennessee

My wife and I come here several times a year and the service is always fantastic. The food is what you expect and it's quality is consistent. Anytime we have ever had any form of inconvenience the management staff has always addressed it immediately and made it right guy. read more

Finding hair in my food was the last thing i wanted to find today , sadly I still paid for the entire meal and the waiter didn't even apologize but the manager did. I do appreciate the family friendly environment but I do believe the cooks and waiters should wear hairnets or hats. read more

I have ate at this restaurant a few times before but this was the first time I ate the fajitas. I got the trio with shrimp, chicken, and steak. This was by far the best fajitas I have ever had. Everything was so tender. I will definitely be going back. read more

Probably one of my favorite places to eat! The menu has great variety and can please about anyone. Chili's is very reasonably priced too. I love the burgers, the crispy asparagus, and you have to have the skillet chocolate cookie! I enjoy the atmosphere and it is always clean. All around a good place for enjoyment, fun, and great food :) read more

Something is just WRONG at this location. The servers don't seem to generally care, the managers are usually defensive, and there's no wireless. Who doesn't have wireless for their customers nowdays? People who aren't plugged in to their customers, that's who. The bench seat was greasy, and our server let me stand there instead of asking if I needed something. When I stopped him to let him know, he did a couple other things for tables while I stood in the middle of the restaurant, then with zero eye contact, much less a smile, wiped it down hurriedly and left. I waited for a hostess, and she dried it off. We had to ask for silverware twice. I could go on, and this is certainly not the first time. Something needs to change here. read more

I got the usual, classic chicken nachos and I was impressed. My guests got loaded wings and the triple dipper. The food was awesome, which is normal for this Chili's, but the service I received was BEYOND subpar. Our waitress didn't bring us refills for so long that our ice melted completely and I ended up having to ask another waitress if she could get us refills. Then, my server brought out the wrong appetizer and was mad at us because we ate it. She then carried a bad attitude through the rest of our time there, ultimately creating a hostile and negative environment for the remainder of our meal. I will be returning to this Chili's, but I will definitely ask for a different server. read more

The food at this Chili's is great. We also had great service. I would definitely recommend this restaurant if u live in the Cleveland area.

I like Chili's been here many times & is for the most part pretty good until Sunday night 10/22 17. We got seated & the table was so wet when they seated us that the back of the menus were actually dripping water from where it had been wiped down I guess. We got it dried off & we dried the backs of our menus & ordered our meal. When she brought our food & started to set my granddaughters pasta down she immediately said "no no"......as she could see the long hair in it before it ever got set on the table. We realize this can happen but we didn't want to eat there after this. They really need to wear hair nets when preparing food so this does not happen....its gross! read more

i just went there at 10:15 and nobody tried to sit us until the people in front of us caused a scene for waiting so then they sat the white people in front of us and then they walked up to me and my black sister and told us their kitchen was closing yet they dont close til 10:30 read more

Sitting at the bar as I write this. Stopped for a cocktail on my way home. 7 minutes before I was aknolaged and served. There are 4 people at the bar besides myself. I was served a very well poured drink as it is happy hour. As I look around I notice the bar area is very unclean. The bar has not been wiped down the entire time I have been here, there are empty glasses and a plate sitting on the bar. I have watched staff walk by litarlly 30 times look and not take the plate or glasses to the kitchen. There are two cartons of orange juice that the bartender brought from the kitchen that have been sitting above the refrigerator for 35 minutes. This is by far the worst Chili's I have ever been too. If the front of the house is this unsanitary I can not imagine what the kitchen looks like Eat here at your own peril. Just an update ordered 1 more drink, the plate was finally taken to.the kitchen but 7 empty glasses sitting on the bar and still no one has wiped down bar area. Very unsaitary. Would not recommend read more

Chili's - Bars Near Me - Cleveland, Tennessee

I've have been coming to this restaurant for 6 years now never had a problem until a new bartender Jack started working their and now my drinks are horrible and waiting for Jack to serve you is a nightmare. Now that I have complained to management Manager Brian, I am refused service when Jack or his girlfriend work at the bar, was a very nice place to go before that, I have contacted Brian and never got a call back, and have filed several complaints with chillis and have not heard back, if you have a complaint good luck having anyone listen to you! read more

Today my family and I just got finished dining at Chili's in Cleveland and we experienced a roach issue at our table and on top of that we had terrible customer service. The waitress argued with us about our orders being messed up and then proceeded to say that we were wrong. Then we had a roach issue at our table and they were crawling on the wall at our booth which was hands down the most disgusting food experience I've ever had at a Chili's. Will definitely not be dining there again! The waitress even went so far to admit that they have had to call a exterminator at least once a week to come out to spray because have been having a continual bug issue. I will make sure to inform my family and friends in Cleveland to avoid this particular Chili's. Outback and Logan's has better customer service and keeps up with their health codes don't waste your time or money at Chili's! read more