This meal was a disaster. We came because my mother had a birthday coupon for a free dessert through the rewards program. Upon walking into the restaurant, it was dirty. There were probably 4-5 people at the host stand talking, who seemed very upset people had come in and interrupted their conversation. There was an 8.5 by 11 piece of paper with small text taped to the stand, 90% of people would not notice it, but I'm decently observant, so I read it. It said they were out of several products, including Coke, Sprite, multiple salad dressings, and all red meat products. No burgers, no steaks, no beef fajitas. No beef products whatsoever were being served at Chili's. Who has beef products as a huge staple in their menu. Whatever. We were seated at a table, and I requested to sit in a booth instead. She said they did not have any open, which we understood, and sat down. As the girl walked away she smacked me with her hair-- it was down to her mid calf and only pulled back with a bandana. It was an accident, but I feel like if you are working in a restaurant you should not have artificial hair down to your mid calf not pulled back into a ponytail. Our server came and we ordered drinks, and checked to make sure we would be able to use my mom's birthday reward with the free chips and salsa Chili's rewards members are supposed to get. She said she would check with her manager about the chips and salsa, then came back and said that we could not combine the two offers. My mom requested to speak with the manager directly. The manager came over and my mom voiced her dissatisfaction that she was unable to use her free birthday coupon with the chips and salsa and that she had been able to at another location. My mom said that she thought given all of the items the location was out of and the fact it was for her birthday they would honor it like at other Chili's. I would like to add here that I understand the manager was not obligated to honor that, but the way the manager approached the situation was distasteful. The manager rudely said that they had no control over the outages and that was the reason they had multiple signs-- on the front door and host stand. There was no sign on the front door when we came in, and like I said, the five people chatting at the host stand blocked the other one. Manager basically said she had no way to give us the chips and salsa for free, we said okay, she left. We ordered our food, two orders of chicken fajitas and an order of the chicken crispers with a salad. The salad came out before the food. The girl who brought the salad out was touching part of it (I don't think she realized) with her XXL acrylic nails. I don't know why a restaurant employee is allowed to have XXL acrylic nails as they are a hotspot for bacteria and dirt. But whatever. There was a piece of lettuce in the salad that had black stuff on it. The culmination of the experience was with my order of fajitas. I asked the server for a side cup of their chipotle pesto that they used to put on the chicken but no longer did. When my fajitas came out, I was in the bathroom. When I came to the table, I noticed that the cup they brought was not the chipotle pesto but their garlic butter. I asked my server for the chipotle pesto and she went to take the garlic butter cup back. It was a PLASTIC cup. That they had put on top of the scalding cast iron serving tray for their fajitas. The bottom of the cup had melted to the cast iron serving tray, I lifted it up to give it to her and garlic butter exploded all over my food. There was also now some melted plastic on my food. I asked if I could have it remade, she said yes. It took about 15 minutes for my new order of fajitas to come out-- by the time they arrived my dad had finished his entire meal. I started to eat and the chicken was HARD. It had looked burnt when it come out, but I didn't want to make them remake it again. But this chicken was HARD. And dry. The manager was sent over because of the plastic incident, it was a different manager than before, and I told him this. He offered to remake the fajitas himself. I ended up eating the burnt hard ones because it would have taken another 15 minutes for fresh fajitas. To close out the dinner, we ordered the molten cake as my mom's free birthday desert. There were large chunks of the ice cream that were freezer burnt, and the chocolate shell that is supposed to go on the ice cream was barely there-- they had a dime sized piece of the chocolate shell and that was it. Overall the dinner was incredibly disappointing. Also, the only compensation we received for the issues with our meal was half off my order of fajitas, which had to be remade twice. The fajitas are almost $19 on the menu, at that price they should be right the first time. Would NOT recommend this Chili's location. The specific manager we dealt with who was miserable was named Ashley. read more