I went in just for a side order of mashed potatoes To-Go and it took over 20 min. When I finally asked a server, they had to ask 3 other servers until they could even find the one who remembered my order. I'd like to say it was busy but it just seemed like the locals who were in for drinks and early dinner. Two of them even stood next to us talking about their "awesome weekend at Wango Tango". I finally walked out when a bartender asked my brother what we were waiting on and even responded with "Just mashed potatoes? That's it?" Apparently, if you aren't a regular, you get pushed to the side. read more

My wife and I came into chili's on a Tuesday night for happy hour. No major sports on TV so the bar area was empty. We were seated promptly and ordered our drinks. After receiving our drinks, we placed our order for appetizers. 30 minutes later we still hadn't received our food. When the food came it was cold. read more

I just have to say this restaurant is absolutely great! I love the appetizers, the appetizers taste amazing, the appetizers I get are: the half order of Texas Cheese fries, a full order of smoked buffalo wings, and sometimes the Southwestern Egg rolls. My favorite main course is the Big mouth bites, which is 4 delicious cheese burger sliders with bacon, cheese, and grilled onion. And my favorite Dessert is the Molten Chocolate Cake, which is a molten chocolate cake with hot chocolate syrup inside, an ice cream scoop on top with hard chocolate and caramel. After the molten chocolate cake is made it looks like a volcano. The staff are very friendly and helpful. I highly recommend coming to this Chili's for amazing food and service! read more

Our Chili's has had great and extra friendly service since day one. The Diamond Bar, California Chili's opened probably a little over a year ago and we made our first visit about a week into the initial opening. We thought "what great service" and decided then we would be back. Sometimes as a consumer, we think "They just opened so they're still in the honeymoon phase of the grand opening", but time and time again the service is wonderful, the promotions are awesome and the food is great! Furthermore, it seems the service becomes even better each time we come in. There are noticeable changes that result in shorter wait times, servers offering more suggestions and promotions, and quicker food service times. On our recent visit a hostess went as far as having a conversation with my 5 year old daughter about my daughter's necklace. Later the server brought her stickers that matched the necklace. She did not have to do that, but she did! Don't get me wrong, one time I was served warm soup and I like my soup very hot. The server was very nice (most servers at other places seem to get really bothered when you send something back) and she had my soup back out to me very quickly and at the right temperature. They have over and over again left a positive lasting impression with me and my family! read more

I am a Chilis in db there food is great as well as their service . Ed the manager is a really great guy always checking to make sure you are happy with everything yea Chilis read more

This is one of the best chilis I have been to. I live near by to it and every time I go it is a pleasant experience. I have never had problems with the food or service. I have been coming here for years and I Love It read more

I called in my 2 for 20 order and arrived to pick it up. As I waited to be acknowledged, I had 5 waiters/waitresses pass me with not as much as a simple hello or how can I help you! Needless to say, I left after about 5 mins. Just as other reviewers stated the service totally sucks. Horrible service could make the best meal not worth my while. read more

So they gave chili's a face lift, but unfortunately, they should spend their money on training their staff. We arrived at around 5pm, and the place was almost empty. Took a while for somebody to recognize us waiting there. So they kept passing by without as so much a "hi, welcome to Chilli's" or even a "hey" so they wiped down a booth for us, even if there was 20 others that were empty. That was weird. Very bad service throughout. The food was ok at best. I will not come back. I do regret leaving a tip, it wasn't earned! read more

Great place for Sunday Lunch. Happy Hour all day in thr lounge. Remodeled with many TV'S and great bartenders. Come in and catch a game and a beer! read more

Prime rib anything is literally horrible at Chili's. The manager came by and said if I didn't like them I could order something else so I went with the quesadilla explosion salad but it came 23 min later and everyone was done with there meals and we were all just sitting there. So I asked for it to go instead. When we got the bill both of my meals were on it. I paid it and left there salad on the table cause it was just thrown in the to go box and looked like someone was pissed that I asked for it to go. So this isn't the first time we have had a poor meal at chile's. It just seems like the days of good quality food and customer service are gone. I was with a party of 11 people and 3 meals went back due to taste or temperature so I guess no more Chili's for a while for me and my friend's read more

Did happy hour there last night with a group of friends and had excellent service in the bar. I accidentally left my wallet there and picked it up today and nothing at all was missing! Thanks to the staff for a great evening and returning my wallet!! read more

Called in order about 830pm on fathers day for curbside pickup. Order went thru got a text message saying "text 'Here' when you arrive your order will be ready at 9:09pm. If any questions call 909 ××× xxxx" I arrive at 9:11 text the word here & wait. At 9:22 I call the #. It was the restaurant they answer I tell them I'm waiting out side for my order I was told hold on. The girl comes back on line and tells me "we don't do curbside pickup after 8." So I ask why do they take order & send out a text?" She says she she didn't know. Then asked if I would like to come in & pick up order or speak to a manager then proceeds to laugh when I told her I would like a manager. Manager gets on line & tells me same thing. But he did bring me my order. I let him know the person i spoke to on phone was rude. My question is if you don't do curbside after 8pm why do they offer that as an option & why do they send out a text telling you to let them know when HERE.???? Manager couldn't even answer my question. Can anyone? read more

We come here all the time and have always amazing service. The waiter staff and managers are great with my toddler son. Great food and atmosphere too! Highly recommend this Chili's off the 57 freeway and near Target! Great bar for sporting events as well. read more

went to lunch here yesterday about 1230. we got seated right away. our server came over promptly. brought us our drinks quickly. came bsck a few minutes later and took our order. I ordered an appetizer my wife ordered a steak quesadilla. our chips and salsa came quickly. took at least 20 minutes to get our food. we thought that was too long. server came by to refill our drinks but never said anything about our food. the food this time was just ok. server never asked us how our food was. read more

I have become an absolute fan of Chili's and, I admit, after reading the reviews of this one I was prepared to come to its defense. I can't. It took more than 20 mins. to get our food after ordering, the items were greatly over-cooked (sitting under a heat lamp, perhaps?), the piece of meat I was served was terrible on top of it, only once did someone check on us during our meal, then moments after I was handed a new mug of iced tea, someone else came up with two more, meaning we had FIVE mugs (2 empty and 3 full) sitting on our already tiny table. Once we had finished our meal, we sat for another 20 minutes waiting for someone to bring our check. Never once did I see our waiter come by. I even placed my CC on the edge of the table so it was obvious we were ready to leave. When someone did come, the response was, "Oh! Are you ready for your check? I'll go get it." Fine, I suppose, except she didn't ask my wife if she wanted a box (though her plate was still nearly full), nor did she take away my plate, not even any of the 5 mugs of iced tea. It took 8 minutes to get the check, the box we requested came quickly, and we left just as fast. The manager and this entire crew should be forced to work at the La Habra location for a month or two so they can learn how to do the job correctly. If this was my only Chili's experience, I would NEVER return. read more

The wife and I went to Chili's in Diamond Bar on 11/15/14 for dinner we ordered dinner and an appetizer. We got the dinner entre before the appetizer and we had to remind the server that we had not received the appetizer. We had two servers introduce themselves and none of them remembered to bring the appetizer first, we believe that's the customary way, appetizer before the dinner entre. The manager came with the appetizer after a while and gave us some kind of explanation that there were two screens and no one looked at them or something like that. He gave us a whole $3.00 off the meal. What a disappointing dinner for us. The server and manager apologized but the damage had been done. It's like shooting someone and then apologizing stating "gee I'm sorry I didn't know the gun was loaded". Three times we've been to that location and have had three disappointments there. Good bye Chili's in Diamond Bar and for that matter all of their locations. read more