Restaurant is clean and employees are smiling and helpful New chicken sandwich is great,fries were good. Mac and cheese was very cheesy Sat at the bar. Young lady came over quickly. Ordered a beer and told her I didn't need a menu I was there to try the new chicken sandwich. She said what 2 sides did I want. Surprised I said oh. She suggested fries I said yes and a Mac and cheese. Food came out fast. Ate my food, drank my beer asked for my check. $25.00 plus. $10.99 is the advertisement for the new chicken sandwich which is what I ordered. Did not ask for 2 sides. Will return but will make sure to just get the sandwich read more

Lunch on a Thursday. I had the QP burger, double patties. Very good, and a side of broccoli. My wife had a side salad and a chicken sandwich. She says salad was ok, sandwich was a little odd tasting. Server was fair at best and smells like cigarettes. read more

Chili's - QP burger , two patties - Tex-Mex Near Me - Hamilton, Ohio

This place is very comfortable and well designed. Our server is very sweet. She definitely knows her stuff. The 4-piece chicken crispers is tender and crispy in all the right places. I like how the fries still have the skin on them, and salted just right. The white cheddar macaroni and cheese is flavored perfectly. read more

Chili's - Crispy Chicken Crispers Combo - Tex-Mex Near Me - Hamilton, Ohio

There wasn't much parking when we arrived so we had to park a bit further away. Then we had to avoid some geese by the door. It was also very hot inside so they had employees holding the doors open to air the place out? Even with all of that, service was fast and easy. We had plenty of options from the menu and the waitress was helpful with selecting. Her best suggestion was the $6 watermelon marg! The "Big Mouth Bites" are sliders and they're very good. I also liked the "Chicken Crispers" which are just chicken tenders. I just wasn't a huge fan of the Fried Mozzarella. read more

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Gavin was great! The kitchen was working diligently our order came out quickly, correctly and was delicious. Family atmosphere. Clean restaurant. I would highly recommend this restaurant. read more

I hate to use the word flawless, but I was very impressed by the food, price, and the service. The building and decor were typical Chili's. I, along with 2 friends ate lunch at the Princeton Rd Chili's. We all ordered the pick 3 meal. For $10.99 I received chips and salsa, drink, burger and fries. The burger was not slider sized . It was big, juicy, and very flavorfull. I expected much less. The fries were hot and crispy. The chips were good, but I found the salsa rather bland. The good news is next time I can order a different app. The server was prompt, friendly, checked back often, and refilled our drinks before we could ask. Even though it was right during lunch rush, the food came out quickly. At that price point I expected a 5-7 experience. I received a 10. read more

Chili's - It looked so good, I forgot to take a pic until it was almost gone - Tex-Mex Near Me - Hamilton, Ohio

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Menu has no cohesion or identity. Food tasted pre made/microwaved. Pricing was pretty fair.

Grew up here in Cincinnati, so I'm quite used to eating and making Chili on the reg. Personally I'm not too familiar with Chilis in general and this is the first time I have ever been to one. Normally I prefer Skyline. The food is basic "American" fare. Most everything was expertly prepared with quality ingredients. The one exception was the bowl of chili I had. It was a dark brown paste that was over salted. Our waitress was a very friendly young lady that gave us the attention we needed. We encountered a problem during our visit where the kitchen brought me out the wrong order. The mishap was handled quickly and professionally and the proper order was brought out directly. Very pleased with the overall experience, I even finished my chili, which I would rate maybe a 3 of 10. It's strange because the place is called Chilis, so not sure why it wasn't very good. read more

Chili's - My great aunt and I - Tex-Mex Near Me - Hamilton, Ohio

Food was good and yummy but it was very busy and had a long wait. Even the ambiance was busy. read more

We stopped and had dinner at Chili's Tuesday evening around 5:30 PM. We were seated quickly and received immediate attention from our server. I had the QP burger and she had chicken crispers. The food and the service were excellent. They even made my girlfriend some salt free chips for the salsa. All you have to do is ask for salt free and they will make you a fresh batch of chis. the food and the service at this particular Chilis has been getting better and better and better over the past few months, I am not sure what changed, but it surely has changed for the better. We eat there often and really enjoy it when we do. I highly recommend this place. read more

Excellent, fast service. Atmosphere is great and the food is always delicious. Very reasonably priced.

We always love chilis for a casual dinner. Nice options and good food . I love the margarita chicken dish with broccoli and loaded mash!!

Make sure you check in inside well before your turn if you join the online waitlist. We waited 40 minutes in our car (we have an impatient toddler) we were still 3rd in line on the list and stayed there so we waited outside. They automatically took us off the list at 3rd in line. We went in and let them know that was a mistake and they told us we were put back on the list but would have to wait again. We just left. read more

Had eaten at other Chili's before--first time at this one. Not sure why their rating is so low--our experience was wonderful. Had lunch about noon. Seated immediately.Wife had some chicken tenders and fries. I had a lunch special of unlimited soup, salad and tortilla chips with salsa for only 10 bucks. WOW--what a fantastic deal. I opted for the potato soup and the house salad. Plus they brought us a whole plate of tortilla chips. Couldn't even finish them all. Had a couple draft beers also. Our server was Jennifer who was fantastic--very friendly and attentive, She even gave us more chips to take home. Everything tasted great. We intend to return to try more menu items. Nice place to stop when you're shopping at Bridgewater Falls. read more

8/14/2025 6:15 me and my girlfriend went here for a normal date, we are huge fans of the chilis. Our food and service was great. The thing that has me in here writing a review is when I went to the bathroom I saw a worker touching himself inappropriately. It was a gentleman in a red and black hat with a beard. I instantly lost my appetite. It's a shame because we get great service here but this experience will have us not come back. read more

Keeping in mind it's a chain, I avoided this place like the plague, but there must be new management or retraining or something. I've gone here half a dozen times in the last 6 months and as of 2/27/25, I have zero complaints. I've always stuck to the burgers and wings and simpler things, never tried ribs or much else. Good drinks, good food, great service from a bartender whose name I forget, Kelly maybe. In the dining room, Steve is the waiter you want. He is absolutely awesome. He reads people well. He's everything from a proper, courteous attentive waiter to a playful fun waiter who'll poke fun at you if given the opportunity. read more

call ahead waiting was way longer even once we arrived. the food was terrible x all 4 meals.

Walked in and was ignored by 3 wait staff standing at the desk for a good 5 mins. Was told it would be 30-40 mins for 5 and a high chair. There was a TON of open tables. Waited 5-10, got sat down. No high chair, was told it was coming. About 15 mins later finally showered up. Server took forever to come to the table. Went to get drinks came back a long time later, no straws. Finally got straws, ordered the food. Came out rather quickly. No refills on the drinks until we literally were walking out. This place has gone down hill BAD. Management needs to step it up and run this place. Maybe tell the young kids to get it together read more

My family loves Chili's. I used to eat there a lot, especially between 10 and 40 years ago. I have eaten there 3 times this year, at 3 locations, two in Ohio, and one in Georgia. My wife and kids decided to go to the Chili's by Bridgewater Falls last night, and I joined them there after work. It was 6:30 on a Saturday night, and the restaurant was crowded. We had a very young man for our server who seemed brand new, and we were a table of six. When I arrived, my chair was wet with what looked like a splash of water spill from a drink, and my spot at the table was also wet. There were no napkins available, and also no silverware. I sat down anyway, because it was not going to soak me. We ordered an appetizer of chips and salsa. It arrived. We asked for napkins. None came. Our waiter brought out another plate of chips and salsa after we finished the first, and we asked for napkins again. None came. Our food arrived, and we still had no napkins or silverware. A few minutes later, someone brought silverware (silverware no longer includes napkins at Chili's), but we still had no napkins. So, realizing our waiter was overwhelmed or inept, I went to the hostess stand to see if they could help with napkins, and they were very courteous, and brought some a few minutes later. My oldest daughters had the new Wicked drinks, which they liked, and they would have had seconds had they been offered, but our waiter was not very attentive. One daughter had macaroni and cheese as her side, which was in a cup with only a few pieces of macaroni in it, and probably 3 ounces of cheese sauce. She was disappointed. I think whoever put the mac and cheese in the cup did so without inspecting it, since it was almost all sauce. My bacon cheeseburger was decent, but Chili's burgers are not what they used to be. At one time, I would have put a Chili's burger up against any burger as being a great and consistent product, but it's just an ok burger now. I still tipped 18%, because I do realize that wait staff depend heavily upon them, but I would have done 15% if it had been the lowest option. I guess I didn't want to go to the effort of a custom tip, and just wanted to get out of there. The meal was expensive for what it was, and my tip was over $21. I could have had the same thing from Sonic, and it probably would have been better for half the price. So I'm just disappointed overall with the service I received, and I think the management staff could have done a much better job of oversight. Our waiter seemed totally overwhelmed and novice. I'm not one to normally complain; I usually just bear it, and move on. So my main comment is if you want just ok food with mediocre service for a somewhat premium price, then the Bridgewater Falls Chili's may accommodate your expectations. read more

if I could give this chilis 6 stars I would. this new crew is amazing. I just got back from the big apple and let me tell you none of the 5 star restaurants I visited compare to this Chilis. Our waitress, Angelique, was over the top divine. She was so helpful, corteous, and very knowledgeable of the menu: I've been to many chilis I basically live at chilis and this has been the best experience ever. I brought my best friend because he had never come and he had the best time ever for his first experience. most amazing cheese pull -- immaculate. in summary, best restaurant experience of my lifetim. read more

No chili? It's in the name! Greatly disappointed to find out that chili is no longer on the menu. The 3 for me was my business lunch go-to, but without the chili I'll pass and go elsewhere. Did notice the food quality has been slipping a bit so probably a good thing to go somewhere else now anyway. read more

We had a party of three trying to be seated. While waiting in the lobby to be seated, we overheard the hostesses complaining about seating us an hour and a half before closing. I see under an hour is cutting it close but the place was still busy and there was still an hour and a half to close. Turned around and walked out. read more

Good food, chicken sandwich needs more sauce options. My wife said the entire women's bathroom was out of toilet paper read more

Food was good and server was kind and prompt..clean and friendly atmosphere..restrooms were clean

Ate at Chili's in Bridgewater Falls Absolutely disgusting food Quesadillas hardly had anything in them AND ribs were to spicy and BURNT $163.00 wasted on horrible tasting food read more

Normally, no complaints, but today ordered steak for pick up and the steak was so tough I had to se a large chef knife to slice it at all Tobe able to feed it to my dogs. They were out of asparagus so I was bombed with multiple bunches of broccoli. No thank you and never again. read more

We went here tonight around 7:30pm for dinner. Had a 25-35 minute wait. There was mostly empty tables in the restaurant. Shortly after being seated our order was taken. There was a group at a table behind us who ordered their food minutes before us. They got the food, ate it, and left before we got our food. Our waitress brought silverware over to us, and dropped it in a pile on the table, it was unsanitary how she did it. She brought us napkins later. 30 minutes after we placed our order the waitress told us they were out of brisket for the brisket burgers and we needed to pick something else, so we ordered their Old Timer Burger. 30 minutes later our order still did not come. She kept telling us our order was coming right out. 10 minutes later, my husband went and asked about our food, she said "oh, we're just waiting on the fries." He said "can you go ahead and bring us the rest of the food." She ended up bringing the food and the fries were not hot. My plate of food was laying up against her shirt. Part of my food was touching her shirt, where she wiped her face on earlier. I told her "I'm sorry I do not want my food since it is touching your shirt." There was no apology, just do you want the other plate, which we declined. We understand they were short staffed, but to wipe your face on your shirt, while your taking someone's order, then carry the plated food in a way that it is leaning on your shirt as a backstop is wrong. I do not recommend this place and will not be back. read more

Ordered the surf and turf 10 oz and shrimp, got my steak ordered medium. Waited 45 minutes for a rare steak and stale fries, plus even though its small i was missing a shrimp lmfao. Service from server was good though. Cooks need to do better. Area was quiet and clean. read more

Stopped in for an early supper around 5:00 pm - got on the waiting list while still in the parking lot. The restaurant is half empty because they have a severe staff shortage & can only seat the tables that a server can take care of. We were seated around 5:30 & our friendly server took our order after about 10 minutes. She brought our drinks within 5 minutes. We ordered from the 3 for $10 menu (drink, appetizer, dinner). Our dinners came out after about 35 minutes but still no appetizers. When we asked about our appetizers, the server brought them out in 10 minutes. My husband ordered the 6 oz classic sirloin with loaded mashed potatoes & corn on the cob. His appetizer was tossed salad & his drink was strawberry lemonade. I had the bacon burger with a side of broccoli & my appetizer was chicken enchilada soup. I ordered unsweetened tea as my beverage. We really enjoyed the food - it was delicious! The server apologized for the slow service but we could clearly see she was doing her best. If it weren't for the slow service, I'd give this place 5 stars. Hopefully, folks will get back to work soon! read more

Chili's - 6 oz. Classic Sirloin with Loaded Mashed Potatoes & Corn on the Cob - DELICIOUS! - Tex-Mex Near Me - Hamilton, Ohio

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Kayla was our waitress and she was fantastic. Very friendly and attentive to our needs. The food was good and had a good value. I had the potato soup and a burger and both were good. Everyone else at the table seemed to enjoy their food as well. Will return if back in the area. read more

I am a long time patron of this location. I have always received good service and great food. Today was a different experience. Our service was extremely slow. We waited a long time for everything (drinks, napkins, silverware) and the fajitas were not prepared properly, according to a shellfish allergy. Why 4 stars? Because once alerted, the manager made things right. Things happen, orders get messed up, service can be slow, etc... just make it right, and that's what he did. I will continue to dine here because they handled the matter quickly and properly read more

My family (group of 7) decided to meet for dinner on Saturday, 1/18/2025. Most of us arrived at 4:47 PM and were told there would be a 40 minute wait. We understood as they were busy and we had a big group. We placed our name on the waiting list and received a text confirming that we were 8th in line. With that, we stepped over to the side. At 4:54 PM, I received a text stating our table was ready. I stepped up to let them know and after checking their system, I was told they did not have us on the list. I proceeded to show them the texts. The girl went to speak with the manager who came over and also checked. Again, I had to show him my texts. We were then seated and placed our order. Our server came around to make sure everything was ok and was confused why only 1 meal out of the 7 had come out. Over the next several minutes, each order came out separately. I'd just like some explanation as to why our name disappeared from the wait list. We felt as though the host staff and manager did not believe us even though they were shown the texts. Also, why does each order come out separately? read more

Recommend the sirloin surf and turf. Broccoli and loaded mash potatoes. The steak has flavor like nothing I've tasted before at other steak houses. Can't really say anything about inside because I always get take out option. read more

Bring back the burrito please! It always seems so dirty at this location. I try not to be picky but I'm sorry it's what I do.

I stopped after grabbing back to school items. It looked nice inside. Went to the to go area to place my order. They had just opened. The young lady was nice and took my order. I ordered a lunch meal with chili tortillas soup and the chipotle chicken crispers. It was not a long wait. The food was fresh accept for the actual tortillas. The soup was good but the stale tortillas took away from the flavor and enjoyment of the food. The crispers were good and the fries were fresh. Overall, the meal was okay. I have had better at Chili's but it worked out. I probably will return to this location at another time. The area was nice in general. It seems like a new area so look forward to a better experience at this location. read more

I love Chili's and their food is amazing! This stock is located in Bridgewater Falls shopping complex and it's easy to access! The staff is friendly and the food is fairly consistent! The restaurant has plenty of parking, the inside is nice, and the toilet facilities are clean. So do I recommend? Absolutely! Side note: As everyone recognizes, this whole Covid-19 thing is taking its toll on everything and everyone! My point is my oldest daughter and I placed a carry out order the a few days ago and as soon as we pulled in we were greeted by an employee asking for the name on the order and then bringing our food out! The food was Amazing and the customer service was Awesome! They went above and beyond and that's just one more reason I will return to this location! read more

We haven't ate at Chili's in a long time. We went there tonight and I was so impressed. Our waitress was great and she honestly embodied customer service. I didn't get her name but she was in the bar section next to the window wall. She kept my tea full and my sons and wife's cup full. I ordered something new and she checked to make sure I liked it and she even said it looks like they didn't put a lot of Alfredo on it do you want me to get you another cup full to add to it. Since Covid most places can't keep the tables cleaned off of unneeded glasses and plates she kept it clear. We Will be back. read more

Not enough staff! Took over an 1 1/2 to get our food. I understood because of them being short staff. But the food was horrible. My burger was burnt on the bottom, way to much salt. My parents chicken wasn't done all the way. It will be a very long time before I go there again. read more

Sorry, son. Another disappointing Chili's experience. I'm especially sorry it was during your birthday celebration. Over an hour before we got our food and when we did it was cold inside and microwaved outside. Now we have been waiting for 15 minutes to speak with the waiter and he's essentially disappeared. read more

Chili's - The Boss burger...apparently cold inside and hot outside? - Tex-Mex Near Me - Hamilton, Ohio

I have coming to this place since they opened. And last night I had the worst experience ever. I ordered online for curbside pickup. I showed up 5-10 minutes before my actual time slot for pickup. I sat outside waiting for my food and didn't get it till over half an hour after my pick up time. At first I just assumed they were busy with re-opening back up this week, but no I counted 5 other vehicles who showed up after me and got their food before mine. What is the point of assigning and telling me what time to show up if you can't even have the food ready? I don't mind waiting if the employees would have just been honest but they purposely never walk by my car until I had to flag one of them down. Then I asked to speak to the manager and all he had to say was the words "I'm sorry!" He had nothing beneficial and didn't even try to help the situation. And to top it off, I only ordered 2 dinners. I waiting over 30 minutes from the time I was told to be there, and that is just unacceptable service especially since no one could even tell me why it took so long. read more