Recently ordered 3 "3 for me" meals for pickup. Upon arriving home I found that all 3 sides were missing. Upon contacting them I was informed I could receive a $15 credit. I declined as it seems they are only trying to fix one of the three meals they ruined. Cheap business practices, Chili's. I will not be returning to any of your locations, as there are too many other restaurants willing to do the right thing. Shame on you! read more

My wife, myself, and six friends ate here on a weeknight. There was not a wait, and we had pretty good service despite having a large party of 8. I ordered the Texas cheese fries as an app, and they were absolutely delicious--cheesy, spiced with jalepanos, and bacon galore! For drinks, I ordered a top shelf strawberry margarita, it was sweet, but not too sweet, I loved it! The chips and salsa were pretty good, the chips are pretty thing but made for an interesting app! For entrees, I ordered the boneless wings with buffalo. The sauce was pretty good, not too crazy hot, and had a nice crisp to the breading. My wife got the brisket quesadillas, which surprisingly she wasn't the biggest fan of, but they were solid. The noise was pretty minimal as the restaurant was less than half full. All and all we had a good experience here and recommend stopping by for a bite and drinks if in the kirkwood area! read more

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so I came here wanting to enjoy some food with my brother for his birthday and some friends and the server messed up my order about 3 times after I repeatedly told them I wanted Nashville hot but they still didn't it get right until the 3 rd time I asked. also found a piece of black hair in my food. absolutely fucking disgusting and uncoordinated staff. read more

How do you even rate chilis? It's an American classic! I mean, it's a chain. So expect that. But as far as chains go, this is the best of the best. Tons of great drink options, tons of food options, I've never had anything I didn't like. You're going to get some bland options, remember it's a chain that our grandparents made famous and they like food without spice, but you can always add salt and pepper. Their onion petals, BBQ plate, corn, and chicken crispers are some of my favorites. We've been to this location a few times, always quick to seat us and always quick service! read more

Food was fine and waitress was good, but the hostess was awful. Didnt say hello, barely looked up from her phone and hardly spoke two words to us. She repeated this to the next few tables coming in as well. She has been glued to her phone for literally the past 15 minutes. Time/date of service: sunday feb 23 @1100. Really disappointed with this lack of work ethic and interest in customer service from the first face you see at this establishment. read more

First timer- what the heck Chilis! Where have you been all my life?? Great service, great prices, great menu! We had the eggrolls, margaritas, Santa Fe burger and some shrimp tacos. Everything was tasty, fresh, and flavorful. I know what you're thinking, Chilis? Really? The answer is yes. Chilis. read more

The place was crowded. But for good reason. Respectable food, good price, great service.

Carry out order was perfect and good to eat. Order ready when promised, placed in convenient pick up spot.

Convenient dining option staying at the Best Western Kirkwood. Enjoyed the 6oz steak with avocado, asparagus, salad and a side of loaded mashed potatoes. The southwest chicken soup was delicious. No disappointment ordering the Cilantro Mexican Chicken bowl. Service was fast and friendly. read more

Service was excellent today. Restaurant clean with tables and chairs wiped down and floor swept. But everyone knows you have to, at the very least, put salt and pepper on hamburger meat to bring out the flavor. We ordered the $10.99 special which was a good value for the amount of food you get. The hamburger was thick and juicy but lacked any taste. They tried to mask the blandness by overdoing it with the "special" Chili's sauce. It was lathered on both sides of the bun which made the burger pretty messy to eat. Fries are great and the side salad good. The bonus chips and salsa was a nice addition and the price included a drink. Next time I'll go for the Old Timer burger fixed my way. read more

It is a given a restaurant is quite busy on Saturday but to sit and have the wrong food brought out and then the same food brought back just swimming in sauce on two separate meals, ordered a margarita just for it to never come but other tables receiving theirs even though I had asked twice about it, the wrong dipping sauces brought twice and just poor service was so disappointing. I was more than understanding but just wish it was better service hoping they can take this and just try to be better about it all! :( read more

Wow the food here is incredible. I got some good photos finally lol. I like the vibe in here very high end American themed dining. The guy serving us was funny and nice and our food came out pretty quickly. Our server kept checking in on us too which was nice. I believe his name was Ezekiel so shout out to him. The bar scene here is great and I love all the seating options. The girl hosting us was also nice. The food was sooooo good but it was definitely a lot! This was my combination lunch and dinner and it was still too much. And I have a pretty moderate appetite too. Id say if youre going to try multiple things, get smaller portions. Like the wings get 4 not 8. And only get a half order of the fries. Any ways the deals here are really good if youre hungry! Like entree, bev, and side for 10.99? Crazy stuff and you should definitely try chilis wherever you are. Congrets on my sissy we're celebrating her getting into college! read more

Chili's - Texas Cheese Fries - American Near Me - Kirkwood, Missouri

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I hadn't been to a Chili's in 15 years, and only came because I'd received a gift card for Christmas. That said, we were pleasantly surprised at both the food and service. Our waitress was great with our kids, giving them both milk even though we only ordered one meal for them to split. She also brought their food out first, which -- as all parents know -- is a blessing. My wife got the salmon, and it was perfectly cooked, as was her broccoli. I got the steak and shrimp fajitas, and both meats were tender, not overdone. Well seasoned, not oversalty. All things considered, we had a really positive experience, and would consider Chili's again on account of it. read more

Today I've came here for lunch every hurngry, so I order a 16oz steak with steamed broccoli and loaded mash.. Unfortunately my steam broccoli wasn't very clean, I've told the sever this problem and he made it my problem. In his words I'm not the produce guy, I'm thinking what does that have to do with me paying for dirty steamed broccoli this is very outrageous I'm still sitting here I'm asking for a manager who hasn't showed yet yes I will not be returning to this location.. I was suppose to check out a different location today but my gal dicided this one dude to our last experience.. she never been to chilis so imma try to talk to this manager before we pay but if not yea I'm never coming back here and dirty broccoli during Covid how could you make it my fault .. read more

The wait was really long and we could tell they were short staffed so we didn't let that discourage us from sitting. The food came quick which was a good surprise and it was really tasty. For my first time going to Chili's I have to say i was pleasantly surprised. The waitress was really nice as well! read more

Chili's - American Near Me - Kirkwood, Missouri

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Chilis is really starting to slip. For one, their menu is too large with too many items. No restaurant can keep up with that many dishes and make them all taste good. I was pretty disappointed in my last visit. Everything was bland and tasteless. It all looked like microwaved products. Nothing seemed to be made in house. The wait staff was very unorganized and unsure. We ordered an appetizer but it arrived after our salads. Then the entrees came out very soon after that. Our table couldn't hold all the plates, as almost everything is served on its own plate. Just a very disappointing experience. Chilis needs a re-tooling and re-branding, cut your menu in half and make good, fresh food in house. read more

Chili's - Chicken avocado on pretzel bun -lunch portion - American Near Me - Kirkwood, Missouri

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Our chips were undercooked. They were flimsy and tasted raw. We asked for a new batch and they were better. I ordered a salad with grilled chicken and they brought me fried chicken. It wasn't very busy and I went in the middle of the afternoon. Very disappointing for Chilis. read more

Curbside pickup? Good luck. It's more like wait 25 minutes and go in and get your own damn cold food. She offered to remake it but it wasn't worth the wait. read more

I wasn't expecting much from Chili's, and surprisingly, everything was really good. I appreciated that they brought out the kids' food first, and they both got milk. I got the salmon to be "healthier". It was well cooked and seasoned, and I enjoyed it. I also enjoyed the steak and shrimp fajitas. In fact, one of my young children devoured the shrimp. I don't actually remember the last time I ate a chili's, but I would definitely consider coming here again. read more

i had an unexpected experience at the restaurant while trying to leave the restaurant. Me and my friends had an experience with one of the servers. As we were walking out we were sundenly accused for not paying even though there was a screen right in front of her saying we payed. Might i add this wasn't even our server. She continued to have an aditude with me as I showed her that we payed. she stormed away and never showed her face again. was a good experience until that lady ruined it. never will i go to chillis again unacceptable behavior read more

The food was good. The place was a total disaster. First off. I had to wait five minutes just to find out where to place an order, no bartender. She's out on the floor. I understand that, but you have four other waitresses walking around doing nothing. Somebody needs to help her. The place was disgusting. What threw me off the most was a family of four ordered food ate their food and ordered dessert for the kids. The waitress walked out there and just put the dessert on the table and left the dirty dishes. And then walked away from them. First off, she needs to be fired. Instantly she was the one hiding at the to go counter instead of doing any pick up of any kind The lady cleaned up her own table and put it on the bar and the manager watched her do it. But when he seen how disgusted I wasn't looking at him, he took them off the bar. Didn't help the bartender who is busier than crap. That manager needs to be fired. He doesn't have a clue what he's doing and anybody else who doesn't help should be fired. When you have a wait position, it's a team. It's not an I job. DO BETTER CHILIS 25$ for two patties no bun did not want fries like I ordered ended up in my bag. I hate throwing away food due to someone not listening. read more

Went on a Friday night around 7:30. Had 7+ open tables that we could see yet the hostess's weren't seating them. 15-20 minute wait. Finally after a child asked why he couldn't sit at one of the visibly open tables, the hostess replied that the kitchen was backed up. After working in the industry and knowing that kitchens get backed up, this treatment of potential paying guests was comical. At least sit us. Instruct your wait staff to not put food orders in all at once. Something! But to make guests stand in your cold lobby while looking at an empty table and them sitting them at the empty table after they stood next to it for 15 minutes is nothing shy of pathetic. At least let the guest sit and order a drink. We decided not to even waste our time. This would've been our first time back in many years. Looks like it'll work the first and last time. Sheesh. read more

Chili's - Empty tables while guests wait. Big mad. - American Near Me - Kirkwood, Missouri

Me and my boyfriend recently went there, we had a server Ryan OMG SOMEONE GIVE HIM A RAISE AND A FAT ONE AT THAT. By far the most respectable person in the serving industry he was so accommodating to us as we recently learned we are pregnant with our second. He made sure all the spices were put on the side and that anything I requested (me being difficult) that we had an excellent time there really felt at home with Ryan's amazing effort to make us feel important. His service techniques should be passed on to every server there so everyone can experience what I did. If you see this thank you Ryan!!! read more

Chili's - a receipt on a blanket - American Near Me - Kirkwood, Missouri

The only reason I am giving 2 stars is for the bartender who noticed we walked in with her when she came in for her shift, which was 30 min before she noticed and came over and waited on our table. However I noticed the waitress that had the section we were sitting in did not acknowledge the black people that were sat in her section. The reason I know she didn't is because another table of black people were sat and she ignored them until the hostess noticed no one had even gotten them water. She just kept moving around and ignoring the black people sat in her section. I noticed other staff members were noticing that certain tables in her section were being ignored. I didn't get her name but I did get a picture of her. If you go to this Chilis please know this lady will not wait on black people. I added a picture of the racist waitress bc I couldn't get her name. read more

Chili's - The racist waitress who ignores the black people sat in her section and will not wait or get anyone else for them. - American Near Me - Kirkwood, Missouri

I saw an ad in the hotel elevator promoting a Chilis location on site. I was tired after a long day of driving and decided to grab something before bed. The host gestured toward the bar and said it was open seating before wandering off. There were two occupied tables and one person seated at the bar. With so few people in the room I was amazed to find not a single clean table or seat at the bar, and there were no employees present to help. On my walk back to my room in the hotel I called the restaurant to let them know about this issue. The manager, Brian, answered the call. He did not believe this when I told him, so he went to check for himself. His answer, "There's one or two places open. They could use a wipedown if you want to come back." No, Brian. I'd rather go hungry than eat in filth. Good night. read more

just because i'm nice and i too am a server ill leave a star. we arrived at 11:55 and got seated while the resturant was slow, ordered our drinks and ordered our food immediately just in case a rush came. drinks came out fast. we sat for a very long time and more tables started piling in after and ordering food. we sat longer and didn't make a fuss because i know being in the industry , things happen. the tables that came in after us were getting food delivered quickly including other tables that ordered the same items as us. ( we only ordered the triple dipper & the sliders) . our server didn't bother to check up on us but was checking up on her other tables around us. we tried getting her attention to ask for an update on our food but got ignored. managers walked past us looking at us several times and we tried asking other people for updates and we got ignored. after about an hour & a half, we left a 20 dollar bill for our servers time and left once we realized our food wasn't coming out. i came in with my boyfriend and i understand that servers get annoyed with younger adults coming in but im very disappointed because i used to love chilis. read more

One person to wait tables & bartend and one cook. Patrons were patient and food + service was impressive! She wasn't upset or dragging her feet whatsoever & we all definitely understood what the situation was. Food was very hot and fresh. read more

I had a buffalo chicken salad with blue cheese crumbles. Basically the salad was good, service was good but for some reason there was no blue cheese on it. For that reason and there was a heck of a lot of people complaining they didn't have their meal I have marked it 2 stars. I think they need to try better which is a shame as its a nice restaurant in a great location. read more

The food was good but the service wasn't the waiter had an attitude and the manager or whoever he is kept staring at us the whole time from the time we came nb and left out idk what was wrong with him even after we payed and even left a tip he still was staring we probably won't be as nice as we were tonight next time. read more

We've not been to a Chili's for quite awhile but the last couple months we've gone here to dine 4 or 5 times. They have an excellent menu. Many new items such as fajitas that I don't recall from prior visits many moons ago. The older standards such as the Old-Timer Cheeseburger are still available. The food, service, and servers have consistently been excellent these past visits and have really enjoyed dining there. read more

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The costumer service at this restaurant is TERRIBLE! As we were leaving the restaurant some server yelled at us telling we were dining and dashing and told us we did not pay. she was not our server and she was screaming at us with a bad attitude and then walked away without respectfully addressing the situation. read more

Great food! Great service! Niki was one of the best waitresses my family has been exposed to in quite some time. Keep up the great work!!! We did the 2 for $20 feature = great choice. You definitely get bang for your buck! read more

Locked their doors in the middle of the work day, no change in hours listed on the door. Not paying cooks a living wage so they quit.

I placed a GrubHub order That's another story. I received the wrong order and took over an hour. I called and spoke to "Brian" the "Manager" he explained to me that even though they made a mistake on the order that Grubhub gets paid for the food, I asked "Does that mean Chili gives food for free?" He repeated himself that I would have to seek a refund from Grubhub, Not once did he ask if they could "remake my order correctly, apologize or any of the other common courtesies that used to be provided. This is the last order from me. This is pretty much the last time I will use a delivery service as well. Like I tell others, time to get off my lazy backside and pick up my own food. The extra money they charge and the other extra fees not only does not make the experience less enjoyable it makes wanting to eat out miserable and a burden. read more

I've been to Chili's many times during air travel. There is a location in many of the airports. But I never really had the desire to choose the local location for dinner until a gift card provided the extra push. The Kirkwood Chili's is located right in the middle of two flanking strip malls, which means it always seems busy. We arrived at arround 2 PM on a Saturday and they were packed. There were only a couple of open tables. The placed is made for those with A.D.D. There are flatscreens throughout the restauarnt and the bar area has so many that they seem to overlap. There are tablets on stands at every table where you can look at pictures of their food, play games, and use it to pay your bill. Once we sat two of the tables around us were already having problems. So we were sure to check our order when it arrived. My wife didn't get her avocado for her burger. We pointed that out and they were quick to fix it. But I definately would recommend checking your order right away. Food was fine. I had a quesadilla salad which was actually pretty good. And all together our bill was ~$30 including tip. Service was just ok. The drinks weren't kept refilled. read more

Chili's - Quesadilla Salad - American Near Me - Kirkwood, Missouri

Been here 2 times this month so far and both times were delicious. 1st time we came during the week with a table of 5. Everything was hot! Nobody was really in there but I was glad. Next time we went was this past Saturday and it was a table of 7. We all got fajitas except a burger and a pizza. We got chicken fajitas, steak fajitas and shrimp fajitas. Everything was sizzling hot and fresh! Our waitress was super nice was well! She was friendly. We ordered 4 fajita meals, but 1 was 3 meats and before she gave it to him she immediately seen it had the wrong meat on it before she set it on the table and she took it to the kitchen to get the steak added. Great service! I'll definitely be back for more good food and awesome service! read more

Horrible! Been craving Chilis for a year and finally drive all the way here ON A SATURDAY get here at 5:10pm and theres a sign on the door that says only open from 11-3pm every day. Wow never coming here again read more

Came in here at 5pm on a Thursday with my family. Restaurant was clean, waitress was attentive but the food was lacking. Tortilla chips were stale and all of our fries were lukewarm and stale as though they had been sitting under a heat lamp for a few hours. There was something off with my wife's chicken strippers; the chicken texture was rubbery and unnatural. Would like to have chalked this up to a one off occurrence, but has the same experience a month ago when we were here. Just not the same place that it used to be. read more

Ate here once in person and it was okay. However do NOT order to go food. For some reason their workers aren't capable of checking bags and making sure the food is correct. I've given them the benefit of the doubt but the third time I got screwed out of $25. I didn't even receive the full rack of ribs I ordered. Save yourself the time and hassle. read more

Went at 5:30 wanted the brisket and sausage combo but they were out of both? I then ordered turkey and they were out of turkey? Settled on boring pulled pork. We also had a wrap that was absolutely disgusting! What a waste of $75. The only good thing going for this place is the location and beer menu! What a joke! read more