What can I say....this best part of the experience is our waitress Jennifer. The meal was average and not the flavorful quality I had enjoyed in the past. The people who make the choices of what quality products they are serving obviously are more interested in their bonus than they are with what the people who work in restaurants are serving. This is a great facility with a cordial and professional staff. The part of Vegas this location is in there are so many choices for dining that being average will not keep the doors open long read more

I haven't been to a Chili's since we moved to Las Vegas and hands down we had the most amazing time w our waiter Christopher! I thought he had worked there for years!!! Only to find out only Months!!!! His energy was beyond welcoming and energetic!!! I had to let everyone know including his manager that was also great! Thanks again! 5 Stars! read more

Chris was my favorite. He has such a great personality and made our visit absolutely amazing!! Foods pretty good too but Chris was awesome!

My go to when I don't want to sit in a smokey bar to eat dinner. Fast friendly service and good food.

The fajitas were oily and soggy.. Way too many onions and not enough meat. I could only get 2 burritos out of it (I got the $15 trio fajita) and I usually get 3-4 out of the fajita skillet. The chicken tasted fake, it was slimy and had a weird texture. The steak was ok and they have a convenient ordering system at the table. The waitress in the bar area took soo long I was there over an hour. She never came to get change for the check and she was talking amongst other servers not paying attention. She took checking on us too. The watermelon lemonade was not refreshing, it taste like fountain lemonade and syrup. However, the chips and salsa were great! I usually like chills, but this location doesn't seem up to par. read more

We are actually here right now. I don't know what's up with everyone but they all have an attitude. The hostess had an attitude with us at first & now our server is super rude. I asked a question and she replied with a sarcastic tone when I wasn't even being rude or needy. She had a huge attitude with everything we asked or said & continued rolling her eyes. Unfortunately we have a large group or else she wouldn't be getting a tip. read more

Came with a party of 20. Our food took forever to come out in fact mine and my children's food did not come out till after everyone was done eating. It took forever for refills as well. The staff was very apologetic about the orders getting mixed up. The place was clean bathroom and all. Although the food came late every dish was prepared correctly. In the end the whole meal for the whole party was comped. read more

Have to say the service was great and the food was perfect! In and out quick! Love the nachos and my bbq burger was outstanding! I will definitely be back! read more

Always have great service here. Food was hot and delicious and our server, was amazing. I came here with my nephew and she offered to pay for the games so he would keep busy. The only downside was that I wasn't offered silverware or napkins. read more

My party and I received VIP service our server Vanessa yesterday. The food was great. Vanessa even gave us a warm bag of fresh chips to go with our salsa we were taking home too. Thanks again Vanessa we will be back and ask for you. read more

Ok. Well when you go into a Chilis on a Saturday at 6:00pm and there is no wait that is red flag. The food was ok and the wait staff was pleasant. But the GM has to be the most unpleasant and miserable person in the food industry. Maybe he just can't talk cause he never said on word to us even though he was working the host stand. Food was typical Chilis. I would go back but it was not that memorable. read more

Chili's is usually predictable but this location is great. Good items on the Happy Hour, would love more variety. What makes this Chili's great are the servers. Go see Jamie, lots of fun. read more

FREEZING in this restaurant. they have eliminated SO MANY appetizers. my pretzel sticks were over cooked. service is slow & there is almost no one here. probably won't return. go to Applebee's instead. read more

Honestly, amazing. They were short staffed and they made their job look easy. They told us 20 min. wait at first but we were seated under five minutes. The hustle and drive they had and the friendliness they were able to withhold was genuinely incredible. read more

I received a $25 gift card to Chili's. It's been years since I've eaten there, so why not take the family out for Sunday brunch? I walked into the Chili's at 9501 W. Charleston today around 2:00 PM. with my wife, 11-year-old son and my 4-year-old daughter. No one was there to greet us, but I understood that it was a Sunday afternoon, the place was jam-packed and more than likely, they were very busy. We were the only ones waiting to be seated and they did seat us at a comfortable booth within minutes, so that wasn't really my issue. We quickly noticed that there were little tablets on each table to keep the kids busy while the food was being prepared and we were very impressed with the idea! And for 99¢, you can purchase unlimited usage during your visit, which seemed fair. From that point on, everything seemed to go downhill. Not exaggerating, but it took about 20 minutes for anyone to get to our table. Again, I understand the place is busy, but that was unacceptable. Of course, we had four different employees pass us with the classic "someone will be with you in a minute." I wanted another tablet so both kids can play and when one employee (I did not catch his name) passed by, I stopped him to ask for one. He said he'll bring one over, but after ten minutes, I frustratedly got up and grabbed one from another table myself! The server finally arrived and asked us if we were ready to order. A nice apology for waiting would have sufficed my frustration a little bit, but there wasn't one. Regardless, my son ordered a chicken quesadilla. I had the beef enchiladas, my daughter wanted a cheese quesadilla, and my wife decided on some southwestern chicken salad. Here's the thing; except for some fish, my wife doesn't eat meat. She asked to substitute the chicken with the salmon instead. The server said that they "cannot do that." I asked her why, but she continued with "I can ask the chef, but I don't think they will do that." Both my wife and I looked at each other puzzled. We eat out very often and not once did we have issues having a meat to fish substitution anywhere. "What's the big deal?" I asked her. She said "I can do the shrimp instead of the chicken, but not the salmon." I said, "I thought you said that you can ask, so can you please go do that...my wife doesn't eat shrimp." We also asked for a separate dish so that my wife can share her salad with our daughter. The food arrived promptly, not by the original server, but some arrogant guy who I wish I would have remembered his name, but I didn't plan on writing a review. Guess what? They substituted my wife's dish as requested. The server (or order taker) made an issue for no reason whatsoever. There were no mistakes with the orders, but they did forget the extra plate for my daughter. The guy made a facial gesture of frustration, which we did not appreciate. He returned very quickly with a small blue bowl completely dirty with watermarks and finger smudges! Disgusting! He left fast before I can say something and before we could ask for a refill on our refillable drinks. We did catch our original female server and asked for the refills, which she forgot to bring until we reminded her while she passed our table a second time. Finally, all the food was great. The dishes tasted great, except that my wife could barely eat her salad since it was VERY SPICY, let alone serve it to our daughter! The server knew that that was our intention and it ticked me off that both of them failed to say something! When my wife got the guts to complain, the guy server just stood there quiet with a look of "yeah, whatever," and didn't offer a replacement or even an apology! In conclusion, I believe that in the restaurant business, food and customer service are equally important. Therefore, although the food was good, the service was terrible! Do we plan on going again? I believe in second chances and giving the benefit of the doubt. We probably will visit once more, but when the place is less crowded and we intend on sharing today's experience with the manager and if the service isn't flawless, then there are limitless choices in dining out in Las Vegas. I'm sure they already know that. read more

I love chilis when I'm in the mood for fajitas or queso but the service here is consistently mediocre or bad.. Always forgetting to refill drinks, drinks taking a long time, forgetting side requests or plates, waiting too long to come back and check on us. read more

Went in sat at the bar.... after 10 minutes of trying to find even a half clean spot. Plates litter the bar. Bartender in lala land took some time to acknowledge us. Chips and Salsa undercooked. Pool of grease under the chips. Half of the beers on tap not available. read more

Drinks where amazing. Long Island ice tea was so amazing. Thought the bartender keith didn't put any alcohol in it it tasted so good. It was a very packed bar. But I'll never forget my server savannah she was amazing. Great smile and I just loved watching her walk away. She was really friendly telling us about her brand new baby. By the looks of her you wouldn't have guessed she just had a baby. Will definitely return. read more

This location really impressed me. My boyfriend and I came in around 1 PM this afternoon and we were greeted right away. We were able to get a booth and we had Brianna as our server. She has a very bubbly personality and was attentive. We didn't have to ask for anything, She kept our waters full and made sure we had tons of dipping sauces for our Texas cheese fries. We ended up getting two bacon burgers on the 2 for $22 deal ... The fries were our appetizer plus we had fries and onion rings with the burgers. The onion rings were delicious they were sprinkled with Parmesan cheese and garlic. The burgers were cooked well done per our request and came with cheddar cheese, lettuce, tomato, and pickles which were kinda spicy. The deal was perfect for two people ... We were to stuffed for dessert but we will back to try more stuff on the menu. I was a little apprehensive to visit this location due to other reviews but I'm glad I have it a chance . I live very close and wanted something different and this was a good choice. read more

I called Guest Services as suggested and spoke to a very nice and understanding representative. After this, we tried Chili's again, but at the Arroyo Crossing (215/Rainbow) location and WOW! The food was great - especially the fajitas. Will definitely be visiting Chili's again but at this location. We also had steak and chicken quesadilla. All dishes were great but the fajitas were the best we'd had in a long time! I'm glad we tried it again; thanks to Guest Services! read more

very bad food old not fresh Chicken Fajitas were terrible. The Margarita chicken burrito bad too. very bad place. price too high service quality bad. read more

I had not been here for several years and was pleased with the service after returning. The food was very good and there were plenty of employees willing to help the moment someone at the table needed something. I was here on a Saturday afternoon, so I can't comment on the service during peek, evening hours. I imagine it's just fine then, though, as well. read more

Our day camp kids went there today on a field trip and the staff was amazing. They showed the kids every aspect of the restaurant. Would like to give a great big thanks to Toni and Terri and all the staff for making our experience great. read more

Went on a Sunday around 3pm. At first it was slow, but when we were ready to box up and check out the bartender (our server too) was busy at the bar. Manager 1 was watching a football game on t.v. while his bartender was busy. Manager 1 sees and talks to manager 2 (must have been about the football game) manager 2 walks right in front of a t.v. and watches the football game. After manager 1 makes eye contact with me as my guest and I tried to flag them down. We get manager 2s attention and get boxes and change. For the food... it's what you expect from a chili's Applebees tgifridays type of place. Ordered ribeye medium rare(as any good steak should be cooked) to be served an uneven cooked ribeye. Some parts super rare. Some parts medium well. But again I have come to expect this level of cheffery from these types of restaurants. At least my beer was poured well. read more

Great place, Great food, Great service. Been going to this place for almost a year now and hasn't once been a bad visit. Good job Chili's staff. read more

Came here after a horrible experience at a neighboring restaurant. In the time that it took us to leave the other place (after not being attended to with even a hello at the table after 15 minutes), we already had our order in and appetizer on the table at Chili's. Our waitress Danielle was friendly, helpful, and professional. We ordered fajitas and Cajun pasta and everything tasted amazing. I'm so glad we ended up here. read more

As long as you get your regular server this place is awesome. Sign up for their app. Great savings and discounts.

Always great experience with my favorite bartender Amy! Most days I come to chili's just to visit her.

I came to this location twice. The 1st time the service was slow, food was under cooked, & just wasn't a pleasant experience. I figured if it was a fluke & gave it another chance a month or so later. Yeah that wasn't the best idea cause the service was even worse & the food, specifically the chicken, tasted like cardboard. NEVER again will I dine at any Chilis read more

Was there last night, Christin, server, was awesome. So helpful and friendly. Had sirloin 10oz steak, cooked good, good flavor. Liked those sweet potato fries and the broccoli. read more

This is our favorite Chili's in the valley. We have tried other Chili's in Vegas and they do not compare.

Best service I've had at any restaurant in a long time. First, the food came out super fast. Someone arrived with my appetizer and then a few minutes later my server came with an appetizer. She didn't know they had already brought it out, so she said it was fine let me take one home for free. My friend accidentally ordered the wrong chicken crispers and she asked for a different plate of chicken. Instead of bringing just the chicken, they brought her a whole new plate and told her to have both. We also got free souvenir cups for national margarita day, free chips and salsa for me being a Chili's member, and the meals we got were 3 items for $10. Total bill for each of us individually was $17 and we walked out with a gang of food lol. Everyone was really nice and really helpful!! We tend to dine downtown or on the strip at these fancy restaurants but their service is no comparison to Chili's! They really went above and beyond. Will definitely come back to this location!!! read more

Well I didn't get to eat my dinner. Lost my appetite after finding a hair in my food. Broccoli was ice cold...won't be back

Chilis has always been my favorite place to go to but this location is always just subpar compared to the other locations .. we waited at the front for at least 5 minutes while the other server was just staring at us and not saying anything until we got to the bar . Also we ordered the margaritas and they weren't how the margaritas normally are in a margarita glass and they tasted like straight lemonade .. also we asked the manager guy if we could get new chips because the ones that came out were stale and cold and he just said they are all like this .. the actual manager man (Caucasian male heavy thick build) said that to us .. so we proceeded to leave and told him and he said well we can't do anything and antagonized us on the way out .. I just appreciate that if I am paying my money to come and eat and even with all the extras from the other employees including the bartender and we both did nothing but be patient and kind and then still get the treatment we received is ridiculous. The manager was completely out of pocket and rude for how he was talking to women let alone customers too. The service should be all the way through until the doors close and that defines the difference between a thriving restaurant and a soso one ! I hope to anyone who reads this ; just don't go at night time and you will probably not get the same horrible service ! read more

Brandon was ABSOLUTELY FABULOUS AND PHENOMENAL!!!! He made sure our food came out on time and as quickly as possible, as well as keeping our drinks full at all times. Chili's has been one of my favorite restaurants as a kid, and I am definitely a lifetime customer. If Brandon hasn't gotten a raise yet, HE NEEDS ONE! read more

there's only one reason i come to Chili's and it's their to die for Southwestern eggrolls. delish!

Ok.. I ate at the Chiili's in Santa Barbara back in 2003 I believe and thought it was great... Always wanted to go back to any Chilli's but never did, because I moved to Maui and they didn't have one on the Island.. March of 2017 we moved to Vegas and not far from the Chilli's on W Charlston .. Went there yesterday for the first time and I was pretty disappointed... Nothing like I remembered. I say some pretty good looking burritos on the menu, but when I went to order one, I was told they didn't have burritos anymore. I also heard the kid sitting in the next booth order a corn dog from the menu and he also was told they didn't have them anymore..... So. I found something they did still serve witch was the cajun chicken pasta and it wasn't all that good. Pretty dry with a TV Dinner taste.. The prices weren't bad, but I won't go back into a Chilli's again.. The good thing is, the waiting and wanting to go into a Chilli's again after 14 years is OVER read more

I went to chilis a few days ago, I got sirloin medium rare, it came out medium well, so I told the server and she said yeah it looks more medium and she said let me get you another, I said ok but I'm in bit of hurry, which I also mentioned at the beginning of the meal so she was aware. Steak came out she said go ahead and make sure it's ok. I started cutting and I couldn't cut into it, server said nothing, so I turned the steak and was able to see it was cooked right, then she left, and we never saw her again till very end when we were paying and I had to flag her down. I let her know that more then half the steak was fat and I couldn't eat it and that your manager and kitchen staff should know that this shouldn't be sent out to paying guest. She just said I'll let them know and left. Now I have no problem paying and I did cause what I did eat of the steak was good, but no manager came by and the server after I sent the first steak back never came by to see how everything was. It just shows me a lack of care, and it made feel like I was being annoying, when I was just trying to get what I payed for. I've been a server for years I know how tough being a server can be, but when a guest made a complaint I did my best to make it better and show them that I cared about their experience, and I didn't feel that at all that night. read more

We went to cash in a new gift card. The blonde waitress said that its value lowered to $0 over time, but we later found out that was a rumor. This is very sickening, and I can't say I'll ever trust Chili's again. read more

I have to give this place major props for the great service we get EVERY time we go. We have an 18 month old who behave fairly well in restaurants. What I love most about their service is that they really know how to cater to families. Any time we bring our daughter, they make sure her food comes first (because what little kid can wait very long to eat). They also make sure she always has what she needs. As a parent, I can't tell you how much I appreciate when places cater to families and helping them out! read more