I went to this Chili's last weekend and ordered the guacamole craft burger and added bacon. I had had one of these the week-end before at another Chili's (Chandler Blvd) and it was one of the best burgers I've had (top 10 for sure). The burger I had at this Chili's and it was pretty terrible in comparison. I mean, it was edible, but so is McDonald's. You could totally tell they were trying to cheap out on the quac, peppers and cheese. It was also a little over cooked (more medium/medium-well than medium-rare). Overall, it was a huge disappointment. I don't know if it is this Chili's in general or just the cook on duty, but I think I'll go to another location next time. read more

Went here for lunch after a trip to the salt river. Our service was slow and the food was very bland, but that's not even what got me. Our waitress decided to write herself a larger tip than what I had put on the check and unfortunately I had no receipt of my own to prove it and Mesa is quite the drive for me. Very disappointed in my experience with this. read more

Very disappointed in my dining experience at Chili's. After waiting for 15 minutes to be seated (which is fine and expected on a Friday evening) we had asked for a booth and they set us in what we called a half booth. I was fine with that too. After waiting almost 20 minutes we got up and left the restaurant because no one had waited on us or took our drink order. The group of nine seated next to us almost 15 minutes after we were seated were waited on for drinks and was given silverware. I stopped and told the hostess who seated us that we were leaving because no one had waited on us but waited on the group next to us. She smiles and said okay, where were you sitting. I told her I don't know and somewhere over there and I pointed and walked out. read more

Went there on. Friday evening, not too late or early so wasn't slammed crazy but still busy. We sat at a table in the bar area. The waiter was not very concerned about his service. When my daughter got her margarita, she said it had no alcohol in it. When we mentioned it to the server, he said "that's the way it's made", no effort to replace and make us happy! Nothing! Then when it came time to clear the plates, instead of saying excuse the reach or anything, he just reached and grabbed plates and was kind of rude! Not sure we will be back. Also, my wife's food had no flavor and not worth what we paid for it. read more

We had a great server Jackie she was very attentive and so were the other staff that were helping her the food was great too thanks

The food was really good and the waiters were friendly and nice. The computerized payment system was VERY difficult & did not work properly. While friendly, the waiters had to be repeatedly asked for napkins, water, chips and they brought well done steak for my friend when she ordered medium, they placed wrong entrees in front of us. The checks has to be corrected several times. There were many empty tables so not sure what was up with the waitstaff. read more

Server Laura gave prompt, friendly service. Food came out timely and was hot and tasty. Only complaint was that lettuce in salad had a few brown spots. Everything else was fresh. Many more vegetarian options than they used to have read more

Today, I had THE WORST service experience at Chilis on Stapley and the 60. Usually, we have no problems, but tonight it was exceptionally bad. Customer service? There was none. David (bartender) and his partner were extremely rude. It took forever to bring out our drinks. I had to ask for the same thing multiple times. They never stopped and checked on us to see how we were doing or if needed anything. Also, my food had a hair in it. Gross!!! Food took forever to be re made. Manager did apologize, but our servers had no idea what was going on because they never checked on us. In the end, the girl server tried to be nice but it only came across as fake because it was right before I was about to sign the receipt. Overall, completely terrible. I will never come back there again. read more

The food was hot and tasty. Service prompt and cheerful, was a good dining experience tonight.

Never again! Veterans Day and you treat a vet like that and his friends. Food that took forever except the appetizers. Almost an hour for food to have it come out cold. I had to go find the manager and complain. There was hardly anyone when we went in and this was completely unacceptable!!! Our waiter was the only cool guy. read more

Food was good, service was good. Staff was friendly, drinks were made well and always topped off. Definitely recommend this location.

Come here every two weeks or so. Favorite place to grub on. White spinach queso is delicious . We usually dont wait as much to be seated & if anything not longer than 10 min. Waiters might not be as efficient but definitely love the food. read more

It only took a few times of going to this location before they knew our names and what we want. We don't even have to order anymore they already know what we want. Highly recommended. read more

Ok so, me and my wife have not eaten at this Chili's for quite some time because of past problems with the same location. Anyways we thought we would try it again because we were hungry and on we were close. It was lunch time and we walked in there was literally only 1 bartender/server we saw serving the bar area she had to seat us next to a party of like 12. So we sat down in the dinning room area and our server came out now the guy just seemed rushed I didn't even get his name to be honest but he was also serving the party of 12 he brought us our drinks and we looked at the menu. Well we didn't see him for 15min or so after that we ordered and I ordered a burger med. slowly it got packed for lunch now I saw a manager and 1 other server show up to serve some tables in the dinning room area so in total with the bartender 4 people in the whole packed restraunt. Now as we waited For our food we didn't see our waiter we sat there with empty glasses for 15min or so finally he showed up with refills. After that a female server brought our food out then left, I took a bite of my burger and it was way rare dripping blood. I sat there looking around fornny waiter for 10mins he was running food everywhere didn't even ask us how the meal was or even look in our direction. I finally had to tell at him when he was headed back to the kitchen. He came over and I told him the burger was way under cooked he didn't even apologize grabbed the burger and my fries and said I will get you another. So I sat there another 15min waiting and he came back with just my burger and no fries. He said I will get you some fries I ate my burger which was way over seasoned tasted like eating salt. I never got my fries never saw him again. We just paid on the kiosk and left. Once again a horrible time at this Chili's and we won't be back. read more

My boyfriend and I love coming here! Whenever we visit we come to this chili's. The waiters are the best! I recommend going here :)

I have been here quite a few times and been very satisfied with the service and the food. I always order appetizer southern rolls my favorite. read more

worst time ever at this location...my was over cooked and the bread n corn was fucken saltly af...it took over 40 mins to order my food....never again read more

Food poisoning. Didn't make it home before getting sick. 24 hours of chills, fever, headache, body aches:( Couldn't finish the Steak as it had a sponge consistency. What kind of fake meat is that? Never again. Food quality has gone down hill. Not impressed with being made deliberately sick by fake meat! read more

I ordered a togo order on new years eve at 8pm. The website said there would be a 20 min wait, and there was only a 10 minute wait to be seated so I thought it wouldnt be too busy. Then I showed up to pickup my food, and there were 8 people waiting. I was told there was 15 orders ahead of me. I only saw 3 people in the kitchen, including a manager. That is not enough people to handle 15 orders. One person had been waiting an hour for her food. I was told my wait would be 20-25 mins, but it was hard to get updates, they disappeared and never communicated how much longer it would be. As I was waiting they ran out of food - they were out of chips and appetizers. I saw several people walk out. How can a restaurant run out of food on new years eve at 8pm? This wasnt closing. After waiting 40 mins I had enough and was leaving when the manager came out and said my food was almost ready. I told her I couldnt wait any longer, she snapped at me and was very rude. There was no empathy, she treated me like it was my fault. Another person waiting told me she was rude to her too. This manager should be fired. I will never go here again. I would give zero stars if I could because after waiting 40 minutes I left with no food and my kids were upset at me. read more

The staff is so nice and attentive, the food is beyond delicious and doesn't take forever to come out, everything is clean, and the prices are nice. Definitely my go-to for a casual/spontaneous date. Absolutely recommended read more

My wife and I are going to Chili's tonight for our anniversary because we fell in love there just over 2 years ago. The food and atmosphere are great as is the wait staff. The prices are great also. Where else can you get fajitas for under fifteen dollars?! We look forward to frequenting Chili's with our growing family for years to come. read more

Best place for food, drinks (the best strawberry lemonade) and service. We love going here and have had food from appetizers to dinner. Worth every penny. Service is the best of any of the restaurants in that area. Chips and salsa - mmmmmm. WOULD RECOMMEND THIS PLACE TIME AND TIME AGAIN. read more

Terrible service!!. My wife and I went to dinner on there on Saturday night. Ordered and waited for 30 minutes, at that point I asked someone to check on our order to which they replied that they would get right back to us. They never came back. We left and had dinner at Denny's...great food and great service there. read more

I order takeout usually and this location always does a great job of making my order perfect.

Awful, felt like I was in a cafeteria. Place was packed, and out waiter introduced himself, and also mentioned another 'co-waiter' was around somewhere. They have tablets on the table where you can view the menu, pay your bill etc, and it seems like the wait staff is secondary. Waiter didn't seem to know anything about the menu items, and each time someone brought something to our able it was a different person. Food looked like a magazine picture, but tasted the same. I had a steak that looked perfect, but had no taste at all. The top and first 1/8 were cooked, and the middle was almost raw looking. I later heard the food is prepacked and the kitchen staff just sorta 'reheats' it, and this seemed the case. Tons of kids, all playing games on the table provided tablets, crummy food with no taste, and no real service is why I felt I was in a cafeteria. Won't be going back. read more

RJ is the best waiter I've ever experienced. Extremely personable and knowledgeable. He is definitely the reason why I will be coming back to this location. He made it extremely enjoyable, and I loved having him serve our table. I offered him a job at my company! Top notch. read more

Gad dinner at this place on wednesday around 830p, they wete not busy took 10 min to get helped ordered wings 30 minutes went by no food so i asked bar why so slow in food.. terrible will never eat there sgain read more

Against my better judgment I met my girlfriend here because she really enjoys the crispers. We haven't been here in months due to very poor guest service in the past but I was willing to give them another shot. We sat at the bar. While we were waiting for the bartender to help us we sat there looking around. During that time I personally observed the MOD standing at the expo window, which I could easily see from my vantage point at the bar, not once, not twice but three times reach his hand down the back of his slacks in an attempt to tuck in his shirt. And I'm not talking just his fingers, I'm talking about his hands going down the back of his slacks past his wrist. All the while he was expoing food for the restaurant and never once left to wash his hands. At this point I advised my girlfriend not to order food due to what I saw. In 35 years being in the restaurant business I've never seen such callous regard to food safety for guests. The date of my visit was 7/29/2019 at approximately 7:45-8pm. I'm doubt I'll ever go back to this location and definitely will be letting friends and family know what I observed. It's ridiculous!! read more

We just moved down here and twice we have had to resort to Chilis for whatever reason over the past 2 months. The location from where we came never really had issues in the kitchen but service always seemed to be a pain point so I was hoping for the best. In both cases, we had the same server, who really is not all that bad other than slight uncomfortable silences after checking in. However, both times, her food was either raw, cold, or both. First time, she got some chicken finger things with sauce on the side. Breading was falling off like rubber and the chicken was still raw! Tonight, beef and chicken fajitas against my better judgement. Steak still bleeding and cold in the center, completely raw veggies floating in steam sauce is what it looked like to me. We sent it back and it was returned sizzling and popping with an added flavor of fiah or shrimp. I hate Chilis but the wife was a believer back home, now she is convinced this place sucks finally. This location is the worst Chilis I have had to endure! Never again. read more

A friend and I went here for the two for $20 and honestly it wasn't even worth that. When we ordered they were out of all but one of their soups at 6:00pm on a weekday. Ok- well interesting but not that big a deal. Then we waited for 40 mins. for us to get our food and when it finally arrived the steak I ordered as a medium came out as a well-done piece of grey inedible leather. Of course I had to wait for them to re-make one, but luckily they brought the appetizer that should have been brought out first at the same time as the steak- that way at least I could fill up on mediocre boneless chicken wings and be full by the time my actual meal was brought out. No they did not offer me a free dessert, but the manager gave me a $5 coupon off my next visit. I asked to use it right then because I'm not sure when if ever I'll be back. The waitress was nice and apologized, but the truth is I've never been impressed with the less than mediocre bar food from this chain. read more

Bland rubber chicken & waiter with septum ring... Gross. Nothing grosser then something that looks like buggers hanging out your nose.

Food was great, our server was great, but witnessed multiple issues with others working. As we were waiting to be seated a gentleman came in. As he stood there waiting for someone to help him, there was the manager,3 servers, and the host having a meeting very close to the front entrance (in fact just to the left of the entrance. The man waited about 3 minutes, when the staff meeting broke and everyone turned and went different ways. Not 1 of the 5 employees asked to help him as he continued to wait. It was extremely rude and quite bizarre! Then as we were seated and eating, the tables to the far north of us were very dirty from the previous customers. As our server and the host began to wipe them down, the supervising server (I only say this because he was not dressed as the manager, he was wearing a server apron, and was bossing others several times during our dinner) yelled at the host (in front of all the customers). Basically telling him to get back up front and to let "her" clean the tables. As he and two other male servers sat there and talked. Not only did we witness our server working her tail off, they could have been wiping down tables themselves. I don't care if it's your section or not, if you have time to sit there and watch her do it as you talk, you could be helping as well! If you don't want the host helping, then by all means grab a rag and help! read more

I ordered catering twice this week at this location. The first time, the food was about 10 minutes late (I had scheduled the pick up time). The presentation of the food was acceptable on this occasion but I was a bit annoyed that it made me rush to my presentation I was about to give to medical staff. Yesterday, I ordered catering again ( same exact order as before). I was scheduled to pick up at 12:40. I called to let them know that I would be there at 12:45 and was told that they were getting my food ready. When I arrived, the food was not ready and nothing was bagged up. I finally got my order at 1:00 and was so late for my seminar (which was supposed to begin at 1:00). I ordered the burger bites and had to ask for the center ranch dressing. The server told me that the dressing did not usually come with it ( ummm yes, it does). Upon putting the food in the car, my coworker had to ask for a wet wipe because there was some sort of BBQ sauce all over her arm and shirt. I will go elsewhere for my catering orders. This location was messy, unorganized and unapologetic. read more

Service was so-so not sure who our waiter was and we sat without drinks for long periods of time. It wasn't very busy. Don't order any water it tasted like it came out if a dusty garden hose. They told me from the last storm it started tasting that way read more

Chilis has really stepped up their service and quality of food. Our experience today was awesome. We are regulars so the change is service is noticeable. We will be back for sure. read more

My husband and I usually stop at this chilis when we do go. We usually don't have a bad experience, but today I went with my family and the overall experience was not good. The chips and salsa were great.. But they always are! There were not that many people on this Sunday afternoon but our server was not very attentive.. He was friendly of course but walked by us several times at a decent pace while we had empty drinks. Our food was brought out by someone different who didn't ask us if we needed anything else along with our meal. He walked away relatively quickly but he too was very friendly. Our server never came to our table after the food was served to ask how it was or if we needed anything. We had to get his attention because of course we did have a small request. My chicken was a bit too salty.. And I rarely say that because I love salt! They also had arizonas fox center playing on the tv and speaker.. Then about 25 minutes in we noticed that it was just on repeat? Not sure why but we had to listen to the entire broadcast twice. Then toward the end, a group of employees sat in the booth behind us and started talking relatively loud and cussing.. Now granted I understand I was sitting in one of the booths on the bar side my younger sister, but considering there was no one there.. I felt that it was not necessary to yell. We don't eat at chilis very often but when we do return I will consider a different location. read more

Avoid this location at all costs, disorganized, food takes forever, food comes out disgusting sitting under the heat lamp at best if not cold. Never again! read more

This chilis was actually one of the nicer ones that I've been to. The service was great and the food was delicious!

This is our "place to go".... whenever we are in the mood for a dinner out this is our place to visit! We sit in the bar always because the staff is awesome. Kyle and David are amazing and so personable! The really do make our time there more enjoyable :) Good food+great service= many more repeat visits!! Date night :) read more

We have enjoyed our experiences at any Chili's we have gone to. The food is always prompt, and hot. The specials they offer make it affordable to eat out as a family. Many times the manager at the restaurant comes out to check on the customers. read more