Will never come here again. Our waitress tried to memorize our orders and our meals came out with stuff missing and stuff that we had asked not to have like pickles! My southern smokehouse burger was flat and came without the onion rings. My boyfriend asked for bacon in his chicken sandwich and it arrived without any. The fries were soft and soggy. And the chips for our spinach dip were extremely stale and stiff like they were left out in the open all day or days. We sent it back and asked for better chips and they brought another batch of the same chips basically. Only 1 star because at least my bean burger patty tasted good or else it'd be zero stars if I could rate it zero read more

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In 2019 customer service is really lost but if evening customer service he had fantastic. Heaven (our server) was just that. The food was delicious. The cocktails was only$5.00 Hennessy margaritas was surprisingly good. We had two each. We will be back! read more

On my way home from work, I decided to get some take out and considered ordering up a meal at this Chili's (to go) through their online ordering system. When reading about a particular plate, I noticed that the entree I wanted is served with steamed broccoli (I just checked it out online again). In a rush, I decided to just enter the establishment and order directly from the bar. Already knowing what I wanted (based on my review of their online menu), I placed my meal order, grabbed my food in its bag and left.....only to find out when I got home that the broccoli wasn't in the bag. I called the restaurant to inquire about this from a manager, and was told that what it states on the online menu is "different from what they actually serve in the restaurant." My fault for not checking my food prior to departing, however, it would be great for the online menu to match the actual paper menu. The manager offered to provide the broccoli if I came in, but I mentioned that it would be impossible for me to do so with our newborn baby at the house. The convo ended unresolved in my opinion, and the meal wasn't comped. Lesson learned....all over a cup of steamed broccoli. Would possibly still recommend, but would warn others to check your to-go orders & make sure you get exactly what you asked for. read more

I used the tablet to pay for my tables meal for some reason the wrong table was on the tablet but I didn't realize because the items was similar . I went in September of 2020 and still haven't gotten a refund for paying for two tables including mine. Food was average and service was average managers move slowly . read more

Nasty place to work or eat. Mold on everything. Dirty cups and rude management team. I love there food but not from this location read more

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Came in to to the establishment and they stated that it will be an hour wait wait and sit down and then someone else came in behind me they took their name and then they seated them before us they need to teach them good customer service at the front I shouldn't have had to say hey I was here first then call back and they said our table was ready get in the little girl say hey love your table is not ready that's inappropriate you should want some young kid you should say excuse me ma'am your table is still not ready but we will see to as quickly asFirst impressions are everything when it comes to customer service please correct these issues teach them how to do good customer service at the front when someone is coming in to be seated I was very disappointing this was my first time at the establishment I don't know if I will die here again the waitress were very appropriate they got your food in the ass and your order in fast so no problems there but I felt really out of place at first when I first came in there was no greeting from either of your customer service as well read more

We walked out without even ordering.. we chose to sit at bar instead waiting an hour to be seated. The bartender took awhile just to say she'd be right with us, she was helping a couple try to pay their bill to the right of us then went past us to chat with her friends sitting to the left of us after which she just walked right past us with no comment at all, went to the other end of the bar and started making drinks.... at that point at looked at the other person I was with & made the comment that coming to this location seems to be a mistake so he chose to get up and we walked out. While driving to a different place to get food I called to speak with the manger. I asked for Trevor (the manager name on the sign) was told he wasn't in the manager on duty was Elijah and asked to speak with him. Expressed the disappointment in the lack of service and that we probably won't be back in. He never asked for my name or a way that he could reach back to me after he was going to have a talk with the bartender. My thoughts are he wasn't even gonna talk to them. He was just saying that to get me off the phone. read more

The radiant itself was not that busy, yet we waited 15 minutes to be seated. Once we were seated, in the bar area, we were informed that they were short staffed. Our food arrived cold, in fact some items actually had ice chips in them. We were lucky to receive the one drink we did get, sweet tea, with no refills even after glasses were empty. We paid our bill using the kiosk on the table due to literally seeing our waitress 2 times in the 1.5 hrs we were there. I did not eat much of my meal because it was cold, however, a few hours later and im sick to no end. This was the only meal I ate today. Definately will not be returning to this location. read more

Horrible service. I believe that 3-4 employees had called out or something. The hostess was our server, she goes to find out what specials are at bar, and bam she was making drinks. She was doing waaay too much. Manager going to every table apologizing for the service. Ppl waiting to pay, and to top it off; a waitress was crying to the party of 20 cause of the fries weren't ready. WTF tears and all. Unbussed tables. Mgr didn't charge for our cold food. We sat down at 9:06 by 10:12 nobody came to the table until my wife went to get someone. Ok when a restaurant is short staffed that's when the mgr an employees turn it up. We didn't see that. This was strike 3. I hate to not tip, but the tip is the appreciation for the service. Great location but horrible personnel. read more

There was hardly anyone here when we went around 5:30 on a Wednesday evening and we were quickly seated and greeted by our waitress who appeared to be nice. Once we received our order we were not displeased; it was typical Chili's food and was good but after we got our change back we were shortchanged $20. We paid with a $100 bill but that doesn't mean we're just oozing out cash and can afford to be taken advantage of by a waitress. It could have been a mistake but when we confronted her about it she said oh, you were supposed to get three $20 bills back instead of only two and quickly handed us another one which leads me to believe she very well knew she "counted" our change wrong. The atmosphere here is nice and the food is what you would expect, however, if you're paying with cash I would definitely count your change, and if you're paying with a card I would do so with your table's tablet since the staff here cannot seem to be trusted. read more

The new general manager at this location is amazing! She new her job to the tee and went above and beyond. She was more on point than the waitress! It's nice to see managers in the floor and interacting with customers. She knew her job well and knew what good service is! I will go back again! Good was great, as always. The AC was blowing a little too cold. i get it. The staff is moving around and needs relief. read more

havent eaten at Chilis in a minute and now i remember why, i ordered their famous chicken crispers with fries and corn. it was all so soggy!!! crispers were soggy and tasted like they had been fried from frozen so the chicken was basically hard and inedible, both corn and fries were just nasty, tasted like they took a shower before sending them out to me. there are a lot better places to spend $20 on lunch read more

I offered a burger the daughter ordered boneless wings.. Mediocre tasting at best. My burger was - warm, not hot. As busy as it was... Food should be coming out hot. Now I know why I'm over chain restaurants. I must saw our cute blue haired server was attentive.. Much appreciated. read more

Every time I come here, there's no host. Gotta wait 15 minutes for someone to notice you. Terribly slow service. Always understaffed. Poor customer service. I'd rather have Waffle House. read more

I would've given this place two stars, but tonight's service was on point! I believe they are under new management because the waiters/waitresses are friendly and nice unlike the pervious staff. All the other times I've been here, it was horrible. The service was horrible, the food wasn't as horrible as the service, but close to it. Thank you for the amazing service tonight! Everything was fast, quick, and affordable. The service was great! I'll definitely be back now because I was starting to avoid eating here. Thank you for the changes! The manager was going around checking on everyone. Who does that nowadays? GREAT SERVICE! read more

First of all, it's a Chili's. If you want consistency of a chain, then this is a good choice. I've actually eaten here many times. This is my first time posting about it. The service is consistently good. Better than the Chili's in my hometown. Tonight I ate at the bar and service was good even though bar tender was busy. The food was EXCEPTIONAL! You know that commercial for Wal-Mart where they go to a high end restaurant and the give the customers steaks from Wal-Mart? And the customers are surprised by the quality and flavor of the steaks? That is what I experienced tonight! I typically get chicken or fish. Tonight I ordered the "Lighter Choice Classic 6 oz Sirlion." It was better than steaks I've had at the Stockyard in Nashville and the Cattlemen's Steakhouse & the State Line Steakhouse in El Paso! REALLY! Maybe I caught Chili's on a good night. They were definitely on their A Game. Part of me wonders how I can write the above, but it's true. At half to a third of the price of the other locations. By reading my post, you know I recommend this Chili's and I will eat here again. This is a good Chili's where you will get good service and good food for a good price. read more

This place is never prepared for holidays. They'll have you waiting for hours and then tell you they can't serve you. They had 16 people waiting on the waitlist just to tell us they are no longer sitting people due to the kitchen being backup with to go orders. If you can't do both then shut down one of them don't have people waiting for long periods of time and then tell them they can't sit them. read more

It's hit or miss at this location. The waitresses are friendly, maybe a little forgetful here and there, but nothing major, but this location is a little dirty. The menus are dirty and a little nasty to touch. You can feel the grime on the menus. The tables are not always squeaky clean when they seat you, I've had to have them clean off the table after they've seated us a few times. There was also a time where there was a bunch of water under the table and they seated us there anyway. Otherwise the food is good. I prefer to get "to go" at this location than to actually eat in there. read more

The small part of the kitchen didn't look all that clean but my server was BOMB. Ask for Latoya she did a wonderful job getting to me quick and sent me on my way!!! read more

2 stars is about right. Food is ok but the service here has deteriorated so much. The bartender had to serve tables and she could not do that effectively. She was not focused and missed half of what was said to her and gave feeble excuses when corrected. The manager was NO better. I see why this Chili's is headed out of business. No leadership is number one. Poor service follows closely. read more

Very disappointed with my order today. Placed order online for a quesadilla salad and paid online. Got to restaurant and they didn't have a clue or was anyone trying to help me. After waiting 15 minutes after the time my order was ready I was finally able to get someone to go check. My order was sitting in the back. The salad was disgusting. I will never order there again. Wasted $11.87, time and terrible customer service. read more

The rating is not for the food but there's so many other good or better restaurants around the area... so why would I come back again for this: The worst services that I ve got. So, my friend and I ordered 2 Alex's Santa Fe burgers with fries. One of the burgers did not have avocados slices in it so I told the waiter who brought the burgers out for us. He did not apologize and said will bring the avocado out. And when he was bringing it out, he passed our table to give the other table across from us their to go boxes about which I did not see them ask him AT All before giving us the avocado. I was still being nice and said thanks to him. Then after finishing our meal, I looked over the other TWO tables across from mine, do you know what I saw: their fries were in the nice looking metal cup holders and looked so neat while MY FRIES were All Over the tray???WTF???and more: my friend even got a crooked ugly looking tray. This is my third time going there and also my last time until they fix their rude attitudes and services. Yep. Totally waisted my time and money. read more

They are sooooo super slow! No matter if it's 10 guest or 300, they find a way to be slow and inattentive. I have lived in the area over 10 years and I have dined their many times... but it never gets better. read more

Still sitting here 20min later, waiting for just the chips and salsa ‍ not to mention probably how long our order will take. There is water all over the floor in random places and the bathroom was disgusting. read more

For starters, this is the worst restaurant experience I've ever had and I've been dining for 40 years. We got seated and it took 10-15 minutes for someone to come to our table. The server was named Mercedes. We ordered everything then since we had waited so long to get helped. It took over 20 minutes to get our drinks and there was only 4 of them. My friend wanted Honey Jack and coke, no honey jack. Then he ordered just Jack and Coke, no Jack. He settled for Crown instead. My other two friends wanted the blueberry pineapple margarita, nope, don't have that either. One of them changed to beer and the other water. We ordered our food, the same guy that wanted the honey jack asked for a certain soup that was on the menu, nope, they're out(this is unreal) then he requested chick and steak fajitas, out of that too. Wait! Isn't this a restaurant? He settled for pulled pork. My other friend ordered plain salmon and they put seasonings on it, it was sent back but not before Mercedes copped an attitude and made an ugly face at my friend.When two of my other friends got their food, they requested their check be brought cause they had to leave soon, it was never brought. They tried to use that "easy" checkout machine on the table, it didn't work. They ended up having to get up and wait on someone to bring their check and boy, they were furious at this point. Is it this hard to get a bill? Lastly, I went to the ladies room and the stall was completely out of toilet paper but unfortunately I didn't realize this in time. We all got up and left and no one said thank you, bye or kiss my butt. What a terrible terrible lunch outing. read more

I went last night went got I got off work around 7:30 on a Tuesday I had order my food offline wen I got to the restaurant I called to see where the Togo pick up location was as I sat outside I could see a guy in a suit wait for some one while I sat on the phone I see a lady come around to him huge him and talk to him for several minutes than she disappeared and the phone pick up before I could say hi hello or anything the lady says hold one moment and than I see the same lady go back the the guy that was waiting the talk for several more minutes and than he left I sat on the phone for about several more minutes before the lady picked up the phone now I finally got to ask my question "where is the Togo location" with attitude in her voice she told me where it was even thou I was already in the right place (found it while waiting for 20/30 minutes when she finally came out with the food I was the only car outside waiting and she acted as if she didn't no the car smh the food ok would rate a 7 just Becuz I really didn't want it it was a gift but the services gets a 1 they gotta learn wen yu at work work come first idk what she had goin on but that shouldn't put me the customer on hold ‍‍ idk if I'll go back there read more

Went to Chili's in Morrow, Ga 3-8-20 around 7:30 pm. The service there was terrible. Never will go there again. We sat at the bar and one of the bartenders was more focused on washing the glasses and on her cell phone than serving us. We left without getting the rest of our food after we sat and watched the bartender talk to another customer about nothing.The whole staff needs to be retrained including the mangers. Customer service does not exist at this location! read more

Horrible service every time I have been here. The staff is so slow and could careless about their customers. Very disappointed. I go to the Chilis in McDonough now, even though it is 20 minutes further from my house. It is definitely worth the drive. read more

Worst service ever! Tried to eat dinner with a group of 6 and was told the wait was 45 minutes. There were plenty of empty tables and when I asked if they were short staffed I was told "no". The manager informed us that they had 2 large parties (18 people) and she didn't want to seat people until their food was out. I asked if she would rather lose the business than seat us and she made no attempt to accommodate us. Needless to say we left and went to Joe's Crab Shack right up the street. We didn't have to wait there and spent over $150. Oh well, this Chili's didn't seem to need any business. read more

Bad service, bad experience, bad waitresses, terrible Bartender. Overall terrible. I came in for dessert on my birthday, and waited over ten minutes to even be greeted. This is an update : Service ended up being better after the new general manager came over to speak with us and took care of dessert for my whole table. Thank you! read more

Sad cause food was decent but service is horrible. Manager is too busy talking to hostess to help our server after doubling seating him. Had to stand up and wave to get anyone's attention to get all the parts of our order. No refills. Can't get our check so we can leave. Ridiculous. Server was nice but when he only had two tables he was never around and forgetful. Then he kept getting double seated with no teamwork available. read more

Worst chili's experience ever. The only good thing I can say is at least the food was good. The service was bad real bad

Wanted to treat my 81 year old mom on a Saturday evening. When arrived Hostess advised of a 30-45 minute wait? Long wait with over 18 tables open? Atmosphere appeared dirty, hostess appeared overwhelmed and confused. When I asked the Manager, Ritchie Norfleet why there were so many tables open and the wait was so long, he advised this was his typical staffing set up. I asked if we could at least sit at a table with a drink until our server was available. He offered that we could sit at a high top in the bar area until a table opened? I don't think so. Live close by and will never go again. Go down the road a little further to the Applebees in Stockbridge. Food and service definitely better. Chili's corporate, by the look of these reviews, you need to look into this location's service and management. read more

Horrible service. Sat down at the bar, waited 7 minutes to even get asked what I wanted to drink. Waited another 10 for my beer which was in a wet and warm glass. Ordered, or at least tried to, fried pickles. For the second time in less than a week, they didn't have them, told me this after I ordered. So I got a full order of Texas cheese fries, they came out at a decent time. For my main meal I ordered a sunrise burger with a half order of Texas cheese fries, gave it (wrong burger and without the fries) to the lady next to me. She sat down well after I did. After another 20+ minutes waiting for another burger, it comes out. Again the wrong order. Sent back again. Sitting here with an empty glass, bartender hasn't even been over to ask if I'd like another after I have been waiting going on 45+ minutes for my food. There is better service at Waffle House. I will not be paying for this meal. Also. Came in here wearing my Navy T-shirt on Veterans Day. Didn't even offer me the Veterans Day menu. Should be noted that I was the only white person sitting in the bar. Two people sat down next to me, ordered off the Veterans Day menu, ate and left. I'm still sitting here. read more

This place is the worst Chili's I've ever encountered. In our experience we witnessed unprofessional behavior, incompetence and lack of knowledge of Chili's product and services. My husband and I placed an online order and went to pick it up in the store. Now everyone is familar with the 2 for $20 meal. This is w exactly what was ordered, an appetizer and 2 meals. Upon entering the restaurant the hostess was dancing like they were in a club. It was approximately 10:30pm and they closed at 12 am. When getting our food there was no appetizer and the hostess even said that the 2 for $20 did not come with an appetizer. Next, we went to use the chilis rewards to redeem a free dessert (cookie w/ice cream) and the hostess had no clue about what that even was. We stayed in the hotel right next door and when we got our food, it was poorly made and the cookie was STONE COLD. I ordered a bacon chicken quesadilla. There was hardly any bacon or chicken. I am very dissatisfied and disappointed. Not only that, I was charged for this "free" cookie. We didn't even eat it because of how cold it was. Anyways, if you are looking for a place to eat and are considering this joint, please, ABORT!!!! So, I called and spoke to a manager named Richie and he in fact confirmed that my meal should've came with an appetizer. Also, his reasoning for the cookie being cold was, they do not heat it up on to go orders because it will fall apart. This makes absolutely no sense. I then called my local Chili's and they said that they do heat up the cookie for a to go order. I am beyond done with this place. All in all, he did offer a $10 chilis rewards. Let's see if I recieve this. read more

Service here is terrible! Food is normal quality but don't get a steak if you like your steak to taste like steak! We waited over 20 minutes for anyone to come to our table then another 10 to get waters. We ordered an appetizer over the tablet on the table otherwise I'm sure it would've taken a long time! I finally ordered my drinks from the bar but had to wait a while for the bartender to even come out from the back, wasn't even busy! The drinks were weak. But the manager did take off our appetizer and one of our drinks and was very kind. She was a short thin white lady with blonde hair. I feel bad for her that has to deal with her staff all day! read more

Wish I could give negative stars. Stopped on a Sunday night at 9:30. We were seated in the bar where the other patrons were screaming so loud the waitress couldn't even hear us to take our order. We moved to the dining area. We waited over 15 minutes for a server. The servers continued walking past waiting on other tables. The hostess seated another guest at the table beside us and he immediately was served. We told the hostess but after waiting 10 minutes more, walked out. This is the worst Chili's and I will take great happiness when they permanently close. Bye Felicia. read more

Stopped in Friday night with my babe's for a late dinner. We were to the wait was 10 mins which turned into 40. Then the table the hostess brought us to was dirty. We waited another 10 mins for it to be cleaned. I ordered an apple martini and the appetizer plate, not appetizing and the apple martini was straight alcohol. My babe's order the ribs plate and corona, the ribs sauce tasted like ketchup. The restaurant was messy and the waiter rude. The experience was tolerable, and I will not be going back any time soon. read more

The food is good and always drinks are a 10 on my book. But this location is a hit and miss when it comes to the servers.

My order took about 20 minutes to arrive at my table. The waitress was friendly, but added a entertainment charge to my order. After having to go to the waitress station to get her since she didn't check on me anymore, I asked why it was on there since I didn't use the kiosk at all before that. She took it and it split check and said there you go. Well, I took it back to the table and saw that it didn't remove the charge, but just allowed me to pay for that and then still owe the amount for the food. After seeing this, I tried to get her attention again, but she wouldn't return. So, I went to the front and asked for a manager. The manager still couldn't credit me or cancel the entertainment fee/payment. This process took an extra 30 minutes after eating and as you can imagine, I was upset. Save yourself a headache and don't visit this Chili's! read more