Yeahhh. Strolling through most of the reviews was pretty much my same experience. This establishment is poorly conducted. You don't have to be a rude customer to receive a bad experience, that's just what you'll receive. I feel bad longevity for the individuals working in hospitality to not have any knowledge of such. I'll recommend arranging a staff meeting & go over the issues that customers are griping about. Switch the energy of the employees. MANAGEMENT PUT THAT INTO CONSIDERATION FOR GUEST. Yeahhh. we know this establishment will continue to have an adequate income, just not coming from good understanding people. read more

This is THE WORST FOOD I have eaten at a restaurant in a while! I ordered the Chile Chicken....and it was supposed to be the Chile Chicken...Lime rice and steamed broccoli...I got the chicken and lime rice...but instead of broccoli...I got some old, nasty, limp, over steamed green beans! I could not BELIEVE they allowed something so disgusting to come out of their kitchen! To actually serve that crap to a customer was beyond me! For the food to supposedly be cooked fresh it sure came out barely warm...it was sooo disappointing to the point Ill never patronize another Chilis...EVER! My mom was served bad, old, black and brown avocado with her salad...it was just really bad!! The manager tried to make it better...by offering me free desert...but at that point I just wanted out! Thanks but no thanks! Don't patronize this place...you will be disappointed!!! Worst 30. I have ever spent! read more

Chili's - The horrible green beans they served me! Do these look appetizing to you?? - Tex-Mex Near Me - North Riverside, Illinois

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Food used to be great. Each time we go the food taste less great. And most importantly the servers we have gotten these last few times dissapear , say they will bring something and don't or the biggest one was the white girl with all the tattoos that just a table away from us said she wasn't serving us because we take too long to eat with a baby and she wasnt staying past her shift to finish with us. And in front of us at that. How rude. Waited 15min before someone brought us water and took our drink orders. read more

I came her and ordered fajitas, the cheese it came with had mold on it and the manager took over ten minutes to come over and then he refused to admit it was moldy, he tried to insist it was pepper jack cheese. I know what pepper jack cheese looks like, this is absolutely disgusting! read more

Ordered on a Wednesday night and it took them 1hour and 45 minutes to fulfill an order placed online. Drinks are not available and had to be changed. Very disappointing. Get it that its covid time but for an appetizer and 2 entrees, waiting that long on a weekday is too much. read more

I was not satisfied when I arrived they literally shut the door on my face and although they weren't closed yet because it was barley 6 pm!!!! read more

*sigh* I keep giving Chili's a try and they keep proving why I shouldn't. We went for lunch today, arriving at about 11:15 so the restaurant wasn't busy. It seemed to take longer than necessary for our waters and soups, but ok. I had the southwest chicken soup and it was so salty I couldn't finish it. Not good for 3.49 a bowl! I also ordered the sunrise grass fed burger. Once it arrived I took a bite and the beef tasted rancid. I had another member of my party try it to make sure it wasn't just me and she spit it out. When the manager came to see what the issue was I politely told him that I think the meat was bad but no thank you, I don't need to replace it. He seemed suspicious that I would suggest the meat was bad - but took the burger off of our bill. In addition to that main issue there was just small irritants - waiting to have water refilled, having to ask for napkins, waiting for finished plates to be removed from the table and their payment kiosk on the table not having receipt paper. I'm disappointed that I have to write this review. It's not the waiter's fault the food was bad but it is his fault that his service was lackluster. I hope this location reads these reviews (I see I'm not the only one with a poor experience!) and works on their customer service. For a corporate restaurant patrons expect a similar experience every time - and you won't get that at this location. read more

My tummy is a bit upset! A quick look at this dining establishment would have you thinking - okay ...it's pretty, colorful, but a closer look would show - and not with a magnifying glass - with your naked eye(o) - that there's stuff on the walls in the booth areas. Splatters of sauces and small flicks of food. My "plastic" cup was clouded from over-use and my fork had water stains. Our host didn't seem to happy about working today and asked if I had a problem with the booth he choose for my family and I, (the dining area was not full - we came just before a rush). However, our waiter, Cody, (I think), was pleasant and worked well for his tip. Our food was warm - after about a half hour wait and he provided re-fills and asked if all was well - often. The little electronic thingy, (a new means of self-pay without a human), at our table didn't work well, so Cody was more than helpful in making sure our payment went through. Still, I would not return, something didn't agree with my stomach and remembering how the walls look, just... just makes... me.... read more

Had a horrible carryout experience at this Chili's tonight. And Pandemic is not an excuse as I've done carryout probably 100 times over the past year and never had an experience as horrible as this one. Called restaurant at 3:00pm to confirm they were open and taking online carryout/curbside orders. They confirmed. Placed order (5 entrees) at 4:30pm for a 5:45 pickup. Arrived at restaurant at 5:40 and followed process for curbside pick up. Had to walk in several times to find out what was going on. Kept being told they were busy and still working on things. After ONE HOUR of waiting and complaining , I asked for a refund and left with NO food for my family. Completely unacceptable and will NEVER be ordering from or dining at this restaurant again. read more

I have been to the Chili's in Skokie, IL three times, and each time the food was cold when my party was served, so I wanted to try another location because I had some gift cards. I decided to try this one, and I really wish I hadn't bothered to give the chain a 4th try. I placed a To Go order over the telephone. It wasn't that the person who answered was rude, but I felt rushed through placing the order. It sounded like a madhouse in there, so I gave her a pass, but saying uh-huh, uh-huh after each item I order is not a good thing. I can't say if the food was cold or not, because it was picked up by someone else, and by the time I got it, it was ice cold anyway. We had the Texas Fries appetizer, and appetizing it was not. The cheese was like glue, and all the fries were stuck in the gunk, you couldn't really pry them apart with the fork and you had to stick your finger in them. The taste could have been better. I had the Crispy Honey-Chipotle Chicken Crispers. The sauce was awful! It had a strange overly sweet burnt taste, that was too spicy. They slopped it on, and it was all over my sides in the To Go box. I had South Western Mac & Cheese and rice as my side. The mac & cheese was placed in a Styrofoam bowl with a lid inside the To Go container with the tenders, it was covered in Honey-Chipotle sauce! The rice was not placed in a separate container, it was just thrown in with the gloppy tenders and the bowl of Mac & Cheese! How thoughtless and careless! Rice was all over the tenders. The Mac & Cheese had a strange sour taste, and the rice was hard and flavorless. The other person had the Rack of ribs and about six French fries as her side. She now calls them Baby-Back Bones! We also tried the onion strings. I loved them, but they were greasy. Lastly, we had the Fajita Trio. The Fajita shells were white and doughy. There were four small slices of steak, not even enough for one fajita. There were six strips of plain tasting chicken, and about nine of the shrimpiest tasting shrimp I have ever had. *Shudders at the memory.* They put in enough so-called grilled onions and bell peppers for TWENTY fajitas, instead of just three puny ones. Did I mention they give you a container of cheese that wouldn't cover your finger, let alone three fajita? It was a total waste of cash. The order would have been like $45, but it was only $23 because of the gifts cards, it wasn't even worth that much. I will never eat at this chain again, not even for free. read more

Horrible. Completely and utterly horrible. First off, we call in our order 30 mins before pick up. We run our errands and then go to pick it up. I walk in, tell them my name and ask for my order. As it happens, they never put our order in. So I have to reorder it and wait. I do. Out comes my order and i take it home. Now for the meal. I got the steak fajita meal. It's 79 cents worth of 'steak' on 3 dollars worth of onions and a side of what looks like something they scraped off of a counter somewhere all for a total of 14 bucks. Its crap food that is a total slap in the face to anyone who's ever had real mexican food. If you're that hungry, eat the gum on the bottom of your shoe because you'll probably enjoy it a lot more. It gets one star because it won't let me post a review with none. read more

I'm not a chain restaurant fan, but I received a gift card to use, so figured I'd grab early dinner here one Sunday after being away all weekend. The star is for the food. As far as these places go, Chili's is the most respectable of the AppleBees/Friday's/sports bar-meets-casual dining type places. The food was good. Fresh, hot, tasty etc. The service was terrible. TERRIBLE. Server was so short with us and had kind of an attitude. She was not friendly and did not check on us at all. Had to request assistance from another server to get drink refills, our appetizers cleared, and some salsa for the quesadilla. She never checked on us at all. There are stupid game controllers on the table if you want to play games. (Because we're not already bad enough with being on our phones all the time!) I moved the controller off the table, because it was taking up valuable real estate that was meant for our chips and salsa, so apparently because I moved it, there was a charge on the bill for $1.99, which the server said had to ask a manager to remove. I had to wait extra time for this. I just don't get why this woman is a server. She clearly hates people and her job. Definitely will give any future Chilis gift cards away.... read more

Awesome service! Never disappointed. The ribs are always on point. My wife and I always enjoy coming here. Our sever Kamry was very nice and took care of things quick thank you so much read more

Idk what it is but every Chilli's I go to has super salty food! I always leave feeling dehydrated and get a headache later. Great prices at Chilli's but they kill their food with salt! :/ read more

Not very impressed with the service here. Hair in my husband's water, not even an apology was granted. Server didnt get our order correctly and he was very non attentive. Spinach dip is not worth the money. The manager asked how everything went so my husband complained, we were promised "retribution" but nothing was done. Not interested in returning. read more

I took my two sisters to Chili's last Saturday (4/1/23) for late lunch. I only picked it because the one sister wanted tacos -- or so she said. If only she had said something else! This location only had one taco item on their entire menu. The waiter told me tacos were on the "old menu." Huh?? We were in no rush so the long wait times, given that half the seating was shut down, didn't bother us. But the food was HORRENDOUS! I was too embarrassed to take a picture of my cold, gray, flat, soggy, rubbery Quesadilla salad to show my friends how awful it was. When the waiter came back to check on us, I let me know my salad was not good. He said, "okay" and kept going. He never asked me what was wrong or how to make it better! One sister ordered the loaded Texas fries and I have never seen supposedly cooked cheese look so hard and rubbery. It's like our items were under cooked and then left to sit and get cold. She had to peel the cheese off and dig out the fries from underneath. (Was the cook having a tough day working with cheese that day??) The final insult was that this travesty of a meal cost me over $80 (yes, I left a tip because I felt sorry for the young waiter). But, of course, we will never (and that's a big word to me) come back and will warn family and friends to find other options. We would have done better to get Chick-Fil-A, right across the parking lot. I've been to other Chili's and don't recall any of them being this awful. I'm still stunned that I paid for that. This location is doing both its customers and staff a disservice by allowing such a poor dining experience to go uncorrected (based on other reviews I just read). read more

I dont hate or love this place. Go here occasionally. Last time I noticed that they had electronic kiosks at their tables where people can pay and order desserts. Isnt that what the waiter is for? Food is decent, nothing to write home about. We did order a dessert....off the kiosk thingy and we took it home. AMAZING... nothing I couldnt make myself but I didnt have to make it so that made it better. read more

I haven't been to a Chili's in forever.. well ended up here since there was nothing else around that I wanted. With other folks that weren't fans, but we all had a good experience. Good service, fast food, refills, etc. There were only a few folks there.. maybe 15. I had the burger with bacon, jalapenos, cheddar.. it was GOOD.. YUM! Makes my mouth water thinking about it. For a chain place it is just what I expect. Bravo! read more

I went to chilis for the very first time WOW boy now I've been to a lot of restaurants and don't mind paying good amount but boy oh boy very disappointed came to chilis in north riverside to celebrate a very special moment and chose to give this place a try well first my food was cold empty glasses server didn't even say hi and just straight ask for the drinks place is not welcoming and disappointing not sure if I'd give it another try oh wings forget it it was super dry and cold Now shortly after posting my review my tummy started feeling upset and still in pain this isn't good and I know it has to be from what I ate at chilis since I haven't had anything since after breakfast oh boy read more

Usually when I come here, the service is really bad. My orders are almost always messed up and the service is horrible. This weekend, I upped the star. When we finally got called in for our table, the manager was upset that it was not cleaned off in time for us to sit down, so he got on the radio and called someone in to clean off our table. I'm glad he was very attentive. The new menu design looks great! The margaritas were delicious and our food was awesome. (even though I didn't eat the beans and rice, not a fan and it occured to me after the fact I could've switched it out) My only gripe was we didn't get much time to enjoy our appetizer because it came late and then our food arrived shortly after so we had to take the appetizer home. The service was much better though, yet I still think there is room for improvement. read more

I would like to give Lennell, a compliment. Lennell was an awesome waiter, very patient with us, because we couldn't decide what we wanted. He recommended some drinks to us, that was so delicious. He made sure our appetizers, and food was hot when we received it. This young man made us feel welcome, especially since this was our mom's first time eating at chili's. If your ever in the area, and decide to eat there, ask for Lennell, he's awesome. . read more

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My hubby told me to pick out something and he'd get it for my birthday. I have to work, so we just decided on the to-go option until I am off later on this week. BOG MISTAKE!!! Food was cold. Items missing and no utensils. Was told my management they have to be requested in order to get them. We requested them! Just felt like an excuse was given for every complaint and the only remedy given was a refund on my missing salad. Lesson learned...won't be back. We will not order and pick up...NOTHING! read more

Had such a wonderful evening with the most pleasant staff! Our waiter was Cidju and he made sure the staff sang happy birthday to my son and not to mention the food was great! Not a long wait and our waiter was so nice and attentive! Will definitely be returning read more

Tristemente no tenían mucho personal y la espera fue larga pero valió la pena, nos atendieron súper bien, la comida estaba deliciosa y el ambiente muy agradable read more

This is the second time I have ordered food from this location and I detest food well done no pink and this is what I have gotten. This is unacceptable. I will not be patronizing the establishment ever again read more

Chili's - Uncooked bacon cheeseburger - Tex-Mex Near Me - North Riverside, Illinois

Every time i come here it's empty and it's always a 20-30min wait! It's never that serious when it's only a few people in there! I never been to an establishment even in the pandemic whose worse off than this Chili's! The owner needs to reevaluate and start over! read more

It's been one year since my original review of this Chili's, I thought they'd have the time to get it right. I was wrong and they got it even more wrong than before. I doubt this location will last another year. Came in for burgers around lunch time during the week. AWFUL service, and the burgers had A TON of salt. We complained that it was too salty and they were snooty and stated that if we didn't want it salty, we should have requested no salt. EXCUSE ME, but pouring a whole can of Morton into a beef patty is a sad excuse for spice! Now shove that thumb back up your ass and play with your hemmorrhoids you assclots! I checked that this place isn't good for kids or groups. That's because it isn't good for anyone. I also checked off that there is no waiter service. There might as well not be as that is how bad the service is. read more

Went on July 4th for lunch. Told me it was a 10-15 mins wait for dine in and I agreed to stay , got sat down and waited literally 46 mins for a server to come take my order. Only thing I had was my menu they gave me. The rest of the time the servers were walking around. I walked out once I saw a family sit down and get taken their order 5 mins within them sitting down. Gave the menu to the hostess didn't even bother to say anything. Acted like she saw a ghost. Won't ever come to this location again. read more

Paris was extremely professional, awesome and wonderful. She really knows her stuff and took care of us really well! I will definitely be back again for some drinks. read more

The food was really good i had grilled chicken tacos with fresh really good and fresh the drinks was on fleet Tito's punch really good read more

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My boyfriend comes here pretty often and today was my first time finally coming with. The menu is pretty impressive - I feel like you can come in craving anything and find it on the menu! We started off with the standard chips and salsa, our friends got the same, but theirs with guac. The chips were nice and fresh but the salsa was a little watery. For me, a good salsa should be thick enough to stick to the chip if you just dip it in, but this slid right off, forcing you to scoop it. Still, it had decent flavor to it. I didn't try the guac but it looked really, really fresh. For the meal I had the new Spicy Pasilla Chile Chicken with steamed broccoli and the quinoa and wheat berry blend. Definitely worth coming back for! Everything had so much flavor and was perfectly cooked. I stole a few bites of my boyfriends southwest Mac and cheese and I can't believe how good that was. It was only a side, but I'd totally come and order 5 of those as my meal. We shared the molten lava cake dessert and I don't think we left a single crumb! The cake was so warm and still kind of gooey with a chocolate syrup center. The vanilla ice cream had a hardened chocolate shell over it and just - wow. Yum! Service was...okay. I noticed right away though that our server seemed to have 1/4 of the restaurant, which for a normal Monday morning probably would've been fine, but with today being President's Day, it was pretty busy. I definitely don't blame the server for not having a chance to check on us, that's the result of poor management. Overall though I really enjoyed the food and I'd come back, just hopefully they're staffed accordingly. read more

Worst Valentine's Day ever due tho covid they stopped taking people early which is crazy because this Chili's has more than enough room to accommodate guests they're just being lazy read more

This Is a great chill spot to hang with your friends, escape from work and have lunch or go on a date. I personally came here on a date. BEWARE: music can be a little loud and talking may become screaming, its not a club! The bar is phenomenal some of the custom drinks are great and margaritas never fail me. The menu is very easy to understand for those who stick to what they know. There are a variety of selections so there's bound to be something to choose from. Our server was great, he was very prompt frequently stopped by to refill our drinks and ask if we needed anything. Dessert was scrum-diddly-uptious, I had the Chocolate Chip Paradise Pie. It was a shared dessert and was just enough after the meal. read more

I would give zero stars if i could. Do not waste your time going here. I came in for a Sunday meal with my family. First, the bathrooms are filthy! Floors are slippery and the toilets had gunk all over especially on the floor. I think gas station bathrooms are cleaner. Also, all of the workers either had bad attitudes or were standing in a group talking. Our waitress was choosing favorites between the two other tables next to us. My boyfriend had made his way to the bathroom and there was a pad wrapper on the floor not to mention a hair comb was on the floor next to us for over an hour. Our waitress took so long to bring our meal because she was too busy talking to the table behind us, not paying attention of course. Our trays were building up on the table and our waitress would walk pass and stare at them and when we asked if she could remove she goes "oh our bus boys always clean up the tables" the only thing i saw the busboys do were complaining about cleaning tables. If you don't like the job profession you are in then why work there? And we waited more than 45 min for a bill when the restaurant was not even busy. We immediately contacted the manager and she had the worst attitude and said "thank you for the feedback" instead of getting someone to start cleaning. Worst experience i've ever had. Below are attached photos of the disgusting floor. Health inspection needs to come in and shut this place down immediately! read more

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Crowded and listening to the staff bicker back and forth about who's leaving early. Waiting area pack to capacity while there are empty tables.... one and done! Never coming back here.... read more

We usually come to this Chili's all the time but this time was the bomb!! Our server jack was very nice!! He checked on us every chance he got!! He also made sure we was comfortable and enjoyed our meal!!! Every chance we come I hope we get jack!!!! read more

Ok Chills I have been there 3 time with and a year. Everytime my food is wrong .Dining in or to go. Wrong bill always A hundred or more. But last night when I got home. I order the fajita tro. Ok my beans no beans a half cup of juice not full. No sides no sauce for my egg rolls just dry. Then my GF her food look like it was someone's to go food read more

So on a day that was supposed to be a great celebration (a graduation), ended with a sour taste in my mouth, literally. ​My spouse and mother in law decided to keep it simple. It was already a long day. All we wanted was a good meal in a clean environment. Not much to ask for right? Wrong. The person that seated us was lack luster in his welcoming skills. First we were seated in the bar area. If you saw our group, with our elderly mother, common sense would have said, seat them somewhere in the main dining room. The table and seats were barely clean. Our waiter was worse. More times than not, he along with the other workers were grouped together socializing. We needed napkins, and had to wait an extremely long time before he returned before receiving them. I ordered a simple burger and fries. The bread was dry. The fries taste as if they were baked in an oven. I wanted ketchup to drown out the lack of flavor. Our waiter was no where to be found.So I ended up crawling across another table to grab a bottle. There was no steak sauce on the table or offered with my spouses steak, and there were no pop refills. Two other customers that left before us seemed unhappy about the same waiter and that vibe in the atmosphere could be felt. The nacho chips were not bottomless, as we never received a refill. We waited forever for our bill as our waiter was again socializing (until it appeared someone from management staff came out and they disbursed). We received the check with a pen that did not work. Of course our waiter could not be found. I went to the hostess who was scrambling to find a pen for us when our waiter finally returned 5 minutes. I will not be returning:). read more

So today Chili's was having a promotion advertised on facebook for $5 margaritas and 21¢ chips and salsa today only. They didn't mention any particular locations. My friend and I arrive there and proceeded to order the server had no clue as to what we were talking about. When I showed him the promo he went and got his manager, Roy who told us theyre a franchise and this is cooperate so we're not honoring it. He let us leave his attitude was so non chalant. We called the downtown location who also stated they didn't know but was honoring it! I felt like if there was no exclusions they should've allowed us to order! And Chili's should be clearer with their promo the customer has no clue which restaurant is a franchise or a Corp read more

Chili's - Tex-Mex Near Me - North Riverside, Illinois

This place is trash. Everything about it is awful, the food, the service, the drinks... EVERYTHING.