Well. Overall I do like this place. They have good food and reasonable prices. However, I wouldn't order any steaks. I do know they are not a steak house and they prove it. First, they cook steaks on a flat top not an open grill which just leaves to sit and cook in its own juices, second, they go by temperature of the meat to tell them when it's done not the feel which is ok if you make sure that the temperature is consistent through out the meat. I have been to a couple of chilis and both the same result. I order medium and it ends up where most of the stake is almost still raw, purple, not just link with blood, raw. I was told that medium is mostly pink and pointed to the menu that states medium is "light pink with no traces of red" so obviously the cooks don't understand the different temperature of meat. If you order a steak tear it a part. Don't just cut into the center because that will not give you the whole story... read more

Chili's - This is more medium rare according to the manager. I said no, that's more rare-raw... - American Near Me - Phoenix, Arizona

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This location is horrible our waitress "D" older lady was lazy and inattentive we ate our meal without a single refill. Our silverware had rust all over it and she literally put my straw in my soda for me! Not to mention the lazy host who took forever to greet us when the place was slow and empty. The food was decent but the poor service outweighed it and I wouldn't return to any chilis let alone this location. read more

went here after a movie. there were only a number of customers seated but yet it took a while to get our food; we only ordered appetizers by the way. we had the buffalo fried cauliflower, fresh guacamole with chips, and the margharita flatbread. the fried cauliflower was actually good. i guess this is new in their menu. the guacomole is a miss. it felt lacking so we put a bit of lemon, salt, and black pepper on it to make it in to our liking. the flatbread tasted good but a bit burnt on the side. read more

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So thankful that our local Chili's has reopened! We are thrilled to get back out not only is the food delicious but the service at our neighborhood Chili's is beyond outstanding! We love the managers who pay special attention to loyal customers and our bartender and servers are exceptional. They have worked hard to put in additional measures to ensure customers are safe, socially distanced and the employees are wearing masks and gloves! Thank you Chili's at Deer Valley Towne Center you are to be commended!!!! We appreciate you!!!! read more

This is the only Chili's I come to. The food is always great and the staff is always so friendly. My favorite server is George. Me and my friends always try to be seated in his section. He always has a refills fast and knows our usual order by heart. I wish I could write a five star review every time I come in. read more

Went here last night around 9pm for a late dinner. The bar top was filled so we decided to get a table in the dinning area. We waited a few minutes for someone to tell us open seating in bar or did we want a table. We said a table as the bar top was full. She grabbed menus asked us if we wanted a table or booth. I said prefer a booth if possible. She put the menus back and said let me see if something is open and walked away. The server taking an order for a table by the hostess stand turned around and noticed us and said someone will be right with you. We stood there for over 5 minutes and no one came back. So we left, on our way out there was 2 couples walking in. They asked if it was busy, we said no but we have been waiting for o er 5 minutes for someone to seat us. One couple said oh it's always like that and went in the other couple turned around and left. We ended up going to Applebees and had a fabulous dinner and excellent service. read more

If I could give this visit negative stars I would! From the moment we sat down the waitress had a look on her face of annoyance. Got us drinks then disappeared for a good 10 minutes only to return and be rude. Had to get my mother a water refill myself, didn't clear away appetizer plates so when dinner came no room on table. Waitress was just a bitch and manager dude didn't even care. Won't return ever! Plenty of other places to go! read more

Always amazing when I come to chili's. This location is always professional and great service. The food was amazing and I recommend it. read more

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I had the Southwest chicken caeser salad it had lots of chicken in it & the lettuce was fresh. Dressing was really flavorful as well. It could have used a few more bell peppers & tomatoes. The bathrooms were clean & atmosphere was nice. Our waiter was attentive. read more

My family & I dined in last Saturday. The waitress was fairly well. The bathroom- not sure if it was remodeling or what. However- going into a bathroom with tile dividers & blue tape. Wasn't appealing. The table top kiosk machine. Need to either be updated or tossed. This is the second location I've gone and was told to use it. For it not to work properly. Last time was overcharged, this time receipt paper came out with no print out. Only thing I can say- the server was a touch better than our last one. read more

February 14th, 2020 My son (5) fell in the parking lot on our way in, and scraped his elbow. As soon as we walked in we were greeted with smiles and inviting welcomes. Got to our table, the server asked for drink orders. I asked for a bandaid for our son; not 1 minute later the manager is at our table with several bandaids of different sizes for him. She told our kiddos why the bandaids are a certain color for the kitchen staff, and helped get his mind off his scrape. The entire time we were never low on drinks or anything. Food was really good (really recommend the Crisper & Chicken!) Overall, a breath of fresh air from the experience at other restaurants. Will 100% be back to this location specifically! Thank you to the staff and manager! read more

Y'all really improved your menu over time. I've always been a fan of chili's but now we go about maybe once a week. Partly for the food, mostly for the service. Rufino is a beautiful unicorn and we are so thankful for him! He makes the experience so personal it's like we really are at the neighborhood grill ;) haha! But seriously! Also love the remodel! read more

DO NOT EAT HERE. They don't even wash off their tables. In less than ten minutes of walking into the restaurant and being seated, we noticed how sticky the table was. My partner rubbed the table down with a napkin and sanitizer, and lord Behold dirt and glitter on the napkin. The table was so dirty that the dirt appeared black on the napkin. If they can't even clean/sanitize the table then what makes you think that they can clean their plates, forks, glasses or anything else at the establishment. We were so disgusted that we walked out. Never will come back to this place. NEVER! I wish I could give it 0 starts because they don't even deserve 1. read more

Chili's - Glitter And Dirt from the table we sat at. She used sanitizer and a napkin to wipe it off. Horrendous and disgusting. - American Near Me - Phoenix, Arizona

================== RETURN VISIT UPDATE ================== Came again Thursday night after a meeting I attended with nine other people. It was the same group of people I went with in my first review of this establishment. The group was seated right away and our drink orders were taken. So why the low rating? Why? Because I ordered the Mango-Chile Tilapia. I took one bite and thought it was terrible. If you've seen my other reviews I normally like Tilapia so it wasn't the fish it was how the fish was prepared. It was cooked fine but the Mango-sauce with avocados on top was not appetizing. At this point everyone in our party was served and enjoying their meals. I was waiting for the waitress to come around and ask if anyone needed refills or how was their food, But she was nowhere to be found. When she finally did come around everyone was just about finished with their meals. Then she asks about how everyone's food was. So I told her. Someone who I assume was a manger comes over and asks if I wanted her to have my meal recooked. At first I said no I just wanted it taken off my bill.. because everyone was already done. After awhile I reluctantly agreed to having my meal recooked without the mango sauce TO-GO..Upon reflection I should have asked for the meal to be comp'd and be done with it. FOOD: The food is exactly what you would expect from a Chili's Restaurant. : SERVICE: I must admit for a large group we did receive good service. PRICE: The price for the quality of food you receive is OK. AMBIANCE: It's like every other Chili's. CONCLUSION: When this sort of thing happens I don't know about you but it can completely ruin your dinning experience. I mean nothing ruins my mood easier than a poor meal when I'm expecting something much better. How I respond depends on my mood and on the circumstances. I didn't appreciate the waitress not returning to our table for such a long time because this whole experience could have been avoided. . RETURN FACTOR 50-50....%. ******************* What does my OVERALL rating mean? ******************** 5 stars -Highly recommended. I would be willing to drive out of my way to this business. It is that good. This place represents their industry or cuisine very well! 4 stars - Highly Recommended. I would frequent this business. 3 stars - Not that good but not that bad. Just average. I wouldn't mind going again. 2 stars - I would not recommend this establishment to friends or family. 1 stars - DO YOURSELF A FAVOR AND DO NOT patronize this business. I would RUN AWAY from this place and you should too! DON'T WAST YOUR HARD EARNED MONEY AT THIS ESTABLISH read more

I haven't been to a Chili's in years, mainly due to my dietary restrictions. Went today with a group of coworkers and I was pleased with the visit. We started off with chips and salsa. The chips are homemade and they were quite tasty as was the salsa. For lunch I ordered the salmon with rice and broccoli. It was pretty good. No one got dessert as we were all stuffed. Service was attentive. Our server was on top of our every request. read more

Let me start by saying I'm not a big fan, but it's one of my Wife's go-to spots for our family. She and I hopped in just before seeing a movie. We were seated with in 5 minutes and I noticed that even the larger parties didn't have to wait long for a seat. ...And this was prime time on a Friday night. I asked for my quesadilla to be customized and they honored my request, while my wife likes them to hold the dressing to her salad on the side. They took care of these small requests. The food is nothing to get excited about but they have many things to make most peeps happy. But the chips are one of the best in town. My favorite part (and my pet peeve) is drink refills. I will note that they always seem to keep the drinks flowing. I drink a lot of team and lemonade while I am eating and they kept coming by without me asking. I think we each had two sitting at the table at one point. Fast "at table kiosk" checkout is unique and cool. Great service! read more

Ordered a couple salads to go and although they were ready when we picked them up, once we got them home we realized we didn't get what we ordered. I called the restaurant and spoke to Bill the manager. I asked him if he could just make us new salads and have them delivered but he said he couldn't do that and offered us a $25.00 gift certificate which he would send as an email. I did get the confirmation email from when I placed the order and a "how was your online order experience" follow up so I know they've got my address but I have yet to receive the gift certificate. This place fails on so many levels it's probably time for a management change. read more

This place is pretty bad. I have never seen a restaurant with such great looking food on the menu deliver such lousy food. Service is not genuine. Burgers are greasy and disgusting along with the steaks. Avoid this place no wonder how good the 2 for $20 sounds. Used to be a fan of Chili's before. What happened? read more

awesome experience as always. onion rings that melt in your MOUTH. Clean establishment and timely service. Server Alex hooked it up on some free (hush hush) entrees since I come by so often. Always appreciated. read more

The sliders were very moist and delicious. My wife had the steak and avocados. It too was good. Staff was very friendly too.

Very quick and friendly service, food came out fast and correct. Server came by a number of times to make sure everything was good and if we needed anything. Loved the service tonight. read more

I had the Chile Mango Chicken, it was amazing!!!! I don't ever do Yelp reviews but I was so sick of eating out, paying $, and getting sub par food. I finally had s meal I would come back for at s chain restaurant. The wait staff... meh but the food was A++++! read more

Went here for dinner and it was very good and we had a very good waitress. Had the dinner for 2 of house salad and chicken and bacon quesadilla very very good. We will be back. read more

I came here once and tried their chipotle steak it was yummy but didn't last long because within a month it wasn't even on the menu. Came there a second time and got a bowl, it's very small (maybe have the size of the chipotle burrito bowl :/) so it didn't fill me up. I preferred chipotles bowl over this. read more

Chili's - Chipotle steak - American Near Me - Phoenix, Arizona

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I ordered the combination chicken and beef fajitas. The chicken had absolutely zero flavor, like plain rubber. Someone needs to learn how to season the food here. I would never order this dish again. There are many other places to dine at besides this place read more

I don't review chains often nor bring my business to them, unless someone's buying. It's chilis; don't get your expectations too high. Food was what it should be, Martino was very friendly. Fries aren't vegetarian from the oil it's cooked in; if you have an important dietary need, inform management and see if cooking separately is possible. read more

I always stick to the usual honey chipotle chicken crispers. The chips and salsa are pretty good too. Better than I expected. I tried their chicken and waffles the visit before this and they were ON POINT. Same honey chipotle dressing. Also their 2 for $22 is a great deal. 2 entree and an appetizer. read more

We were at the movie theatre Sunday,June16 and got out at 10 pm and were starving. Everything was closed except Chilis. We had not been to a Chili's in years and since we are Vegans we thought our only option was a tossed salad. We found a black bean veggie fajita and decided to take a chance and ordered it to split. I have to say it was one of the best vegan meals we have had. The veggies were cooked perfectly and seasoned really well, the addition of the grilled black bean burger was delicious!. Our waiter / bartender was so sweet and really accommodating. I wish I got his name and we did not see him when we left so we could thank him for the fantastic service . Really amazing meal! We will be back! read more

This was a pretty decent experience. For it being as busy as it was it still was fast and easy. Our waiter was a fairly kind guy. The food was well prepared. The tables were really clean. And all help was greatly appreciated. The appetizers were really good. And the dry rub ribs were outstanding. It's a good recipe. I can't say that there were too many complaints from me and my guest, however not everything is always 100%. read more

Every time I come to this chilis, I get the honey chipoltle chicken crispers. Its amazning! All white meat-- no surprises, comes with choice of side ( i get fries and corn on the cob) the corn is over salted in my opinion but thats easily fixed with a napkin. Our waitresses always seem to impress wiith their attentiveness and politeness. They have new ziosks, basically a little tablet you can play games on and pay your bill on. My date accidentally clicked a game and it charges us and our waitress was happy to take it off for us. Only complaint I have is if you have a party of 5 or more, you pretty much have to sit at a table because they dont have big booths. Excellent service makes up for it though.. Seriously, they servers KNOW what they are doing. read more

This is a long review, by far my longest, but I feel this must be done. I have been a frequent of chili's for the past 25 years. When I graduated from bootcamp (USMC), my dad asked me where I wanted to go. Could have been anywhere, and I mean anywhere, but I said Chilis because I wanted the original chicken crispers, And I have gotten the chicken crispers every time almost since the beginning. They are the best in the crisper business, especially when u pair them with chili's awesome ranch and honey mustard. I have been coming less and less though over the past year. While service stays on par, the quality of food is going down. The crispers have gotten to the size of a MC Donald's chicken nugget and the wife and I both agree the chicken always seems chewy. Not like how it used to be. My orders of kid crispers 25 years ago had more food on the plate then my order yesterday. And it's not just this experience. It is almost every experience. I could keep going on how disappointed I am with what this location has done to my love for chilies original chicken crispers but I feel my point is made.... My wife normally gets the pasta dish on the 2/20 menu and does not order it anymore because something about it changes or they cook it wrong every time. I will give them a high five for not messing up the side salad yet but I am not keeping my hopes up. Also the panko fried onion rings (i think it is what they were called) were pretty good and I would order them again if I return before they take them off. So the service is decent. The bartender/ cocktail server/ hostess does her best. But whenever we are there she seems to be the only one who actually cares about customer service. She can take a while to get to you but she seems to do more then anyone there. So kudos to her. I can't remember her name but she is always in the bar it seems after 4 PM when we go. I will also give them another high five because this location keeps it pretty clean. From the outside to the doors to the bathrooms to the floors. It's clean. This location is right down the street from me but I will start going to different locations to see if the chicken crisper problem is this store or chain wide. I am ready to give up on this location but not my crispers. read more

This is our neighborhood chili's and absolute favorite one to go to ever. Our server George is amazing at his job. He is very attentive even though he's busy and never forgets anything. Our drinks were always full and we never had to ask for anything. He made us feel like we were his only table and customized our experience. Thank you George!! read more

The Texas cheese fries and Margarita Grilled Chicken are my favorites here. Taste of the food here at this outlet has always been good and consistent. The staff have been polite and friendly all the time. The location is opposite an AMC which is a big PLUS. Wish to visit this place again. read more

This is our favorite location, we've always had wonderful and attentive service and the food has been great. It's Chili's we don't expect a five course meal but it's a great spot to catch dinner or lunch. The bar drinks are inexpensive and usually pretty yummy, the bathrooms are kept clean and if you have any problem the managers are very quickly at your table to address it. read more

I have to admit, it is one of the nicest Chili's I have been to in quite some time. Albeit it was a Sunday afternoon so it was a smidge slower than say a Friday night, it was still a nice. The chips we had for the chips and salsa were warm and delicious and the lighter fare chicken salad was excellent. One of the waitresses however seem to be having a bad day as it appeared she was in some type of disagreement with one of her tables. I actually felt bad for her because like everyone else, I couldn't help but stop and stare like everyone else. All in all, we will be back again soon. read more

After not eating at a Chili's for over ten years I decided to give them another try. Really glad I did. I have come back at least four times in two months. Everything I have tried has been surprisingly great. Items I have ordered on my previous visits include, guacamole and salsa, chicken strips, both original and crispy, fajitas, classic sirloin, ribs, corn, mashed potatoes, spinach and artichoke dip, "big mouth bites." Also, have had their house margaritas and specialty margaritas and they are awesome. Service has been polite and efficient. Servers have knowledge of the menu items. If you sign up for their e-mail club you are periodically sent promotional coupons. Give them a try. You will be pleasantly surprised. read more

Awesome chilis. Best one we've been to. Their food is always spot on. The steak is always perfect, food is always hot and service is always fast. What more can you ask for? read more

Perfect place to come to for a drink after work or dinner with the family. Just across the parking lot from the AMC 30 so it the perfect place to come for dinner and a movie. The staff is always friendly and just about everything on the menu is good. read more

My husband was worried about my Yelp cred when I told him I was going to write a Yelp review for Chili's, but I told him it was my duty to report our experience. We walked in to Chili's at 6:50 on a Thursday night. Chili's was about half way full. I was actually surprised it was not very busy because it was a couple days before Christmas. Anyway, we decided to sit in the bar area. We sat down and ordered our drinks, 2 nonalcoholics, and a sampler platter. Our drinks took at least 10 minutes. I became a bit nervous because I am pregnant, and I knew I needed food in a timely manner. Our server walked around the bar area as if she were a patron---slowly and without purpose. She didn't speak to us other than to take our order and drop off the check. No convo required, but a check in would have been helpful. She also had almost every table in the bar area, which eventually filled up. Still, no sense of urgency. The best part of Chili's is the acoustics. We could ease drop on the table next to us without a problem while we waited for our food. We heard the table complaining to the manager that their appetizer was taking forever. I was appalled to hear the manager blame the long ticket time on another table---apparently, another table stole their appetizer! Meanwhile, we are waiting for our appetizer. One appetizer ended up taking 30 minutes. I am not kidding. 30 minutes. When it arrived at 7:35, it was cold and the dressing were warm, meaning the food sat in the window for quite a while, waiting to be run to our table. As we finished our food, the table next to us finally got their food. While I know my review should be about my personal experience, I thought it was pretty interesting that the table next to us had the same level of service we did, but they actually spoke to a manager, twice. We were at this location for about 45 minutes, and the only time I saw the manager was at the behest of this irate table. Chili's is not our normal stomping grounds, and this experience reminds me why. read more

Different experiences at different times and different days and even different parts of the restaurant. I guess some servers have it and some don't. What I look for in a sit-down eatery is someone who checks up, roughly 12-15 mins apart, make sure drinks are always full, and be a little friendly. Well, it doesn't always work out at this Chili's but my experience has never been bad. Just lacking sometimes. read more