Hmmm, I remember when Chili's was a great place to go for a wide variety of decent food. Last two visits made my mind up to never visit again. Food was less than average for the price, and the service is basically done on a table screen now.....unless you want alcohol, in which case you can sit forever hoping someone comes along. Do not understand why this place is so busy. read more

It's one of the only major chain resturants in the area (Prosper). I placed a to go order. I ordered the ribeye medium well, but they cooked it well. Which is okay, all the butter they put on top didn't allow for it to be dry. I also had the southwest eggrolls which could have been a little crisper (cooked more), but that was ok too. Nothing horrible about the experience and nothing to exciting. Just a routine Chili's run. read more

We've been going to this chilis for a really long time, service is ALWAYS on point! Can't go wrong with their margs either.

The food was disgusting and cold. The lettuce in our salads were brown. I don't expect a pick up order to be super hot but I also don't think it should be Ice cold. We had to heat up the queso and cheese fries in the microwave because it was cold and we threw away the salad completely because it looked gross. This was the worst $40+ we've ever spent on restaurant food. I wouldn't recommend anyone to go to this location of chili's. read more

Chili's - Brown lettuce - Bars Near Me - Prosper, Texas

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I love chili's. Usually. Went with my son around 1:45pm on a Saturday. It took 55 min from when we ordered to get our food, pasta and quesadillas (is there an easier order). By then we had to go so I asked to get it to go. Once we got home and I opened my food, the chicken on my chicken pasta was badly scorched and burned. Amazingly disappointing considering we went after our workout and I actually ordered extra chicken and was charged an extra 6.00 for a that. My sons food was fine so I gave two stars instead of one. Hopefully this new place corrects these new location growing pains soon. read more

I'm so greatful that I did not choke to death on the piece of broken skewer that was at the bottom of my loaded mashed potatoes cup. read more

Chili's - Corn cob skewer in my mashed potatoes. - Bars Near Me - Prosper, Texas

Not many options in the area so thought we would try. Poorly run restaurant with a bad service experience and mediocre food.

The only thing good at this place was the southwestern egg rolls and the service. Food was horrible and we will never be back. My burger and the meat on it tasted chemically and the brisket, well just look at the picture of that nonsense. Horrible food with no flavor. My wife had the most bland salad I've ever tasted. I think it's my fault. I clearly forgot how bad chili's was! I'm disgusted and didn't finish my meal and I always finish my meal. read more

Chili's - Bars Near Me - Prosper, Texas

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Went to grab a Molten Chocolate Cake to go and had a coupon for free desert that expired yesterday. The manager was so nice and honored the coupon!! So sweet. And delicious molten cake too read more

Chili's - Bars Near Me - Prosper, Texas

Called ahead and they said no wait. Got there 5 minutes after we called and they said 20 minute wait, and half the restaurant was empty. Poor attitude of the hostess too. read more

We put in an online order which was confirmed at 5:55 pm. Confirmation said that food would be ready at 6:28pm. We arrived and texted "HERE" at 6:30pm. No one came to the car until 6:48pm. Brought us cold food at 6:55. We were under time restraint so we said nothing, Just took our cold food and left. $42.00 wasted on food that was cold on delivery. Check #980281 11/18/2020. read more

Only one because they didn't have zero. Worse to go service I've ever had. Simple enough 2 fajita dinners, no sides were included with order as they were supposed to be. Order brought to me incomplete when back in to get alcoholic drink and after 20 minutes I got it. Home with cold food and find the order has still incomplete as I didn't get the chips and Queso as ordered. Called the restaurant to speak to the manager to get a refund, the phone was answered and they said the manager would be there shortly. After 5 minutes of hearing everything in the restaurant it was obvious the they had no intentions on answer. I'm so sick of these places increasing prices as the service goes to crap. read more

Do NOT get to go... Every time I have ordered To-go they have messed up the order, over cooked food, the food is cold. It's never right. 0/10 recommend read more

We use the to-go at the Prosper TX location. The food is generally as expected for Chilis but the to-go service is weak and getting worse. This time the order was going to be ready way too quickly. We called. Couldn't get the to-go team to pick up. Called the "all other" line which picked up immediately. The person said the to-go order would be adjusted to our arrival. Then we got a text at the original estimate time saying the order is ready. Cold food. Called again and got a shoulder shrug response about it. grrrrr!!! read more

Place is nice as it's in a newer area. Staff was very nice and was greeted with smiles. Service was also good as aspected. Place was clean. No complaints about this location. read more

I ordered to go and noticed a dead fly in my drink. Please check your food and make sure there aren't any issues. The kitchen is not kept up as you can see from the to go area. I am feeling very sick. Don't worry about them being surprised. They are used to it. Also getting in touch with corporate is a task. Now I will say the staff are always nice and helpful besides this issue. read more

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I understand times are difficult with Covid, however, kitchen needs some quality control. This would not have been served to someone at a table in the restaurant. read more

Chili's - Nachos to go? - Bars Near Me - Prosper, Texas

We call this place Salty's. Their food is so salty. But we go occasionally since it is kid friendly, inexpensive and convenient. The last 2 times we went to the Prosper location (we've only been there a total of 3 times) it was disappointing. We have since completely removed it from our eating out options. I'd rather eat a bow of cereal at home. The food was bad and the service was bad the last 2 times we went. read more

Terrible service. Waited in the bar area for 20 mins before ordering and 45 mins for cold food. Manager never came out

OH MY LORD the place was crazy with high school kids with no adults and acting like idiots. A LARGE table screaming at the top of the voices, celebrating something, but no manager came over to tell them to quiet down even after i asked 2 different employees if the manager was going to say anything. one said, no, she is just standing over there watching. They were stacking cups on the table, tossing food to others, We were almost seated right near but ia asked to be far away, so then 2 tables of kids sat next to us. Not seated, just started coming in and sitting waiting on others and it ended being 2 tables of boys, not adults, boys, 16-18 ish. I told them to calm down a couple of times. SAD to see how many families that were being subjected to this kind of behavior and treatment from the management. Our waitress was great, the food was meh, sad to see a nice place go this way and the parents let the kids run amok. read more

I really wish i could rate this experience even worse. I feel so incredibly sick and it hasn't even been two hours since i was last there. The Shrimp Salad has something definitely wrong with it. I feel so so so so sick. I don't know what it is but that's all i ate and let me tell you, never again. I probably won't be returning either. If you go to this chili's do not order! Waste of my money, and now i feel absolutely terrible. read more

Rae is awesome! She remembered us from the first time we visited this location and is super friendly. Great service, delicious food, clean atmosphere. Definitely recommend them! Update: Rae remembered us from last time we were in. And JC took great care of us tonight. STILL recommend this location!! read more

Went to dinner on New Year with hubby and I was fortunate to have Summer as our server. She mentioned that she was in training but I think she is very ready for the job. Very professional and stayed cool under pressure, honestly the reason why i gave this place a 5 star review. The place was packed and yet Summer greeted us with a warm smile even though I'm sure she is very worn out from everything. When my order of brisket and sausage came out burnt, she immediately order a replacement and did everything quickly. Awesome service! :) read more

We've been to this location twice now and both times the service wasn't great. We had to find our servers in order to get help, they forgot to make my husbands meal, so we told them.... it took them 20 minutes to bring it out. The rest of us were all finished our meals by then and ready to leave. They didn't even apologize! The food is decent. We have always eaten at chili's (molten lava cake and the chips and skillet queso mmm) but the service at this one needs a lot of work. I'm hoping it's just opening hiccups. read more

I haven't been to a Chili's in a while and probably should have just made that forever. Stopped by this location on a Friday night with the family as a alternative to waiting an hour at the Texas Roadhouse a few doors down. When we arrived, the host was not friendly at all - no greeting, no smile. Okay, off to a poor start. . . We were seated and given our menus. I was surprised to see that Chili's menu selection has been reduced so much. Before they used to have a good selection of items, but now, just salads, burgers, some barbecue items, steak and somethings that are supposed to be tacos(?). I know this is a national chain, but the menu seems odd considering you can get a better steak at Roadhouse for the same price better BBQ in several places close by. Waitress came by to take our drink and food order. Again, no smile and not friendly. All together, we ordered three burgers ( 2 mushroom Swiss and one chili burger) and a kids meal with pizza. All of us thought the burgers were bland and pink inside. We weren't asked how we wanted them cooked so expect them to be well done not medium! This was just a bad experience so I'm glad you can just check out and pay through the tablet on the table. Did so and got out as fast as we could. Maybe we just ordered the wrong things and the steaks and BBQ are fantastic, but I honestly don't see that being the case here in TX. Sorry to say, but for the price range, there are much better restaurants with better service, more selection, and better quality food than Chili's. read more

A bit sad. This Chili's has been good to me in the bar area. Today was different. Maybe just an off day. Poor service. Messed up my order. Wings were awful. Not fully cooked. Oh well. I'll try this place again because they have been good in the bar at lunch in the past. read more

My experience at the chilies in prosper was absolutely phenomenal! The food and staff specifically Brook were amazing. She was very attentive and met every request! She showed exemplary skills in managing not only her tables but also the bar! Any question we had she answer throughly. her service was quick yet personal! She made sure our food was hot and made to perfection! Not once did we feel rushed! Her kindness truly showed. Brooke is an exceptional server! Not only was Brooke and other staff amazing so was management! John remembered my family after not coming to this restaurant in months! John ensured my family felt welcomed. Not only did he remember my family but also the NGO my aunt had started! John went above and beyond to ensure the experience was amazing. This care was shown not only to us but the other patrons! He is an amazing manager who knows how to work with his staff and customer. This experience was wonderful, quality and fast service for an amazing price! We will definitely be back to see Brooke and John! read more

Best bacon burger ever Yep I think chis Chillis has the best bacon cheeseburger in town.(because it is one of the only restraunt in town) read more

Nope, this place has gone down hill fast! We stopped in here thinking we would get the same consistent flavors and food from some of the other better Chili's but were sadly disappointed and sent along a disaster route with multiple ruts along the way. We were seated rather quickly and it seemed like the evening was going to be enjoyable. Deception masters level 5. We already had an idea on what we wanted and thought we were lucky because we had a free guacamole coupon. We ordered the chips and salsa and the free guacamole to start off with. Then we ordered some Chili's 1975 soft tacos and the Trio Fajitas. We heard Chili's had made some improvements on there fajita plates making them bigger and the burgers making them tastier. Well our chips arrived...cold..and stale. Hmm, not a good start and the free guacamole I guess was scooped out of the "free" guacamole side because they tried to disguise the "going bad" brown section of our guacamole side with some chips sticking out of it hoping we wouldn't notice or think its the same as the green healthy looking side. We stopped our server and made the necessary comments, received an apology and some explanation regarding the cooks and it being late or slow. Round 2 on our chips and guacamole turned out better and started to satiate our cavernous hunger growing by the minute. Our Chili's 1975 soft tacos arrived and weren't really impressive being scoops of chili on room temperature tortillas. Just average and enough to get us to the next rut. Thump thump thump...that's my stomach at the current moment in this story. The Trio Fajitas arrived and they had the recognizable sizzle that we were used too but something about the bleached white chicken started to throw us off. Chicken is supposed to have some color especially if it's grilled and tossed with other fajita items. This chicken had this sort of "I'm slightly radioactive" glow to it and it was way to easy to bite into. The shrimps lacked in flavor and size, might as well have given me some popcorn shrimp from that other place, at least I would have recognized it as something with flavor. The main event of the plate, the skirt steak looked a little better then the glowing chicken but the flavors were bland and dull. We again waived our server over and she looked at the plate, even tasted one of the skirt steak slices and again apologized and mentioned the good cooks had gone home already or something like that. So again, thump thump thump. My stomach has hit some more ruts along this perilous road to a disappointing dinner. We discussed our options with our server and ended up ordering something we hoped the B-team cooks could accomplish : Honey chipotle chicken crispers. This is usually our go to order as it has all of the textures we are looking for and it's an easy to make and easy to eat meal. Well it arrived in a decent amount of time and cutting into one of the crispers I noticed a texture I was oddly familiar with. It happened about 3 years ago at a pizza place, I made the mistake of ordering their chicken wings. This same texture in the supposed to be well done crispers was the same as the chicken wings that had me hugging the toilet for 2 days because of the under-doneness of the chicken. So at this point we decided to cut our losses, settled our check and made a quick escape before we were somehow poisoned or cut by the napkins..not even sure that's possible but from the disappointing experience we just had, I wouldn't put anything past this night. Please give it a few years before you try this place out, maybe they will work out their kinks or just go somewhere else for the night. read more

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Let me start by saying that the food was nothing to write home about, but it wasn't inedible. It was typical Chili's food. This review gets 1 star for the horrible service. Last night, we got together with my sister and her family and ordered Chili's takeout for the 7 of us. My sister placed the order over the phone, and when she ordered my black bean fajitas (an item off the menu), the woman on the phone got an argumentative tone with her and said, "We don't have that." My sister, thinking perhaps they had run out of the item, said, "It was on the menu. Do you not have that tonight?" The woman answered, "No, it's not on the menu. We only have vegetable fajitas." My sister replied, "I'm looking at the menu right now, and it says, 'Black Bean Vegetable Fajitas.'" The woman retorted, "That's what I said. Vegetable Fajitas." Are you kidding me?! What's the point in arguing with your customer like that? Pretty rude, if you ask me. We were promised it would be ready at 7:10, so my sister went to pick it up. She got home at 7: 53. It's about a 5-minute drive to her house from Chili's. When she got home, she was pretty upset. Apparently, one customer told her he had been waiting for his to-go order for over an hour, while another customer got so upset that she just left without her food. When my sister and the other customer told a young man working there how long they had been waiting, he simply replied, "Oh." Oh?! Really? Do these people have zero customer training??? When they handed my sister the order, my black bean vegetable fajitas were not in there. My sister told the woman working the counter, "We didn't get the black bean fajitas," to which the woman retorted, "I told you on the phone we don't have those," then turned around to retrieve a bag behind her and handed it to my sister without another word. Inside the bag? Vegetable fajitas with a black bean patty on top. Just like on the menu. My husband had ordered a black bean burger with pepper jack cheese on top and no other toppings and a side of broccoli. When my sister checked it, there was no cheese on the patty. She told the person working the counter, who replied, "We don't have pepper jack cheese." That would have been nice to know when we ordered it on the phone! So my sister said, "Well, then, any kind of white cheese will work." The burger got sent back. When we got home, my husband found that he had a black bean burger with YELLOW cheese, mustard, and pickles (they added stuff when the burger got sent back???) and a side of French fries. Unreal. There were other things wrong with the order (no ranch dressing, etc.), but the main point is that we are far beyond new-store hiccups. This is a customer service issue, and it doesn't seem isolated with one bad apple. Train your employees or show them the door. We don't deserve to be treated like crap. read more

Just your typical chain restaurant. The service is ALWAYS slow at this location. Food is ok. If you are just looking to eat a meal to sustain basic life, go here read more

Horrible service ! Placed a 2 Go order twice and was told 30-40 minutes . Both times took an hour or more ! While sitting and waiting for the order at the location the phones were ringing off the hook and no one was answering the phone ! They are not efficient and really need to get more organized ! read more

Elijah was our server, saw him twice in 30 minutes and was only able to order waters. Yall were not even slammed like that, i literally watched the dude visit 3 other tables twice before getting to us. Kinda ridiculous how long we waited Elijah pick it up bro that was bullshit read more

When I invite family and friend to my house for dinner, I never serve brown and wilted lettuce on my Quesadilla Salad.

I absolutely love the steak Fajitas. I get them a few times a month. I am a big fajita fan and yours are about, if not THE best fajitas I've had. That being said, the Chili's in Prosper, TX needs some work. My wife is on crutches and we requested a booth as it's easier for her to sit in a booth. So the two at the front seated us as far away from the door as possible making her walk (just barely) instead of a booth close to the door. After we walked all that way to the table asking for a closer booth along the way, the young lady only then asked if we wanted a table closer to the door. So was sat where we were, we were already there. Then when we opened the silverware bag, both knives and a fork were really disgusting, like the went through the dish washer without water. I have to say the waiter did a standup job getting us our drinks and food and answering a question about a menu item. I hope this restaurant does a better job thinking about the customers and sanitation. I would hate to miss out on my fajitas. read more

We have come here a couple of times and the food has been terrible every time. The chicken was AWFUL! The service is HORRIFIC!!!! Our waitress was SUPER sweet! This has been an hour and a half eat an wait eat and wait. We will NOT be back!!!!! read more

We were seated right in, we ordered our food within 10 minutes, waited 40 minutes and the food comes out cold. We asked for the manager, he sent the poor waitress back to tell us sorry and that he will comp the entire Bill. We said thanks and we walked out without eating dinner read more

We go once a week to this location and I always get the fajitas for $10.99. They aren't the best but a decent value for that price. Tonight they were not very good at all... and were $16.49!!!! That is OUTRAGEOUS for that quality! They don't even come out sizzling! I asked the waitress and she said the promotion ended last week. Well that would have been good to know. She said there's a little sticker indicator on the back of the menu. I can get a steak nextdoor at the Texas Roadhouse for only $12.49 and it's a lot more food and the quality is better. We had a good waitress today; however, it doesn't make up for the taste or price of the fajitas! read more

McKenna is always so very helpful when my family and I enter to dine in. Our food came out fast and was hot. Excellent service

I think most reviewers are way too harsh. This restaurant is brand new as is the majority of the staff. EVERYONE in town descends on them at the same time and the staff is deluged. We tend to go early, sit in the bar and are not in a rush. We have found the servers to be delightful and go out of their way to be helpful. I've seen the mad rush of crowds at dinner time and most seem annoyed from the gitgo that the place is so crowded. Until there are more choices in Prosper everyone should take a chill pill and be more understanding. read more