I order a curbside order @ 4:30PM and didn't began to eat it until 10:30PM, which is when i found out i had hair baked into one of my nachos. As i was chewing I felt the hair and pulled it out my mouth and spit the remaining out as well. (Sorry for the picture) but i uploaded as proof. I called in to the restaurant and spoke to someone name Derrick who i explained everything to who advised me he was transferring me to the office. The man i was transferred to (assuming a manager) told me you had hair in your food 6 hours ago (in a very sarcastic voice), would you like a refund. As i began to try to explain to him what i told Derrick he continuously cut me off to ask if i wanted a refund. I stop to correct him, yes i ordered 6 hours ago but i just now started eating it. I cleaned, fed my kids and took a nap. Which isn't his business but however, i just started to eat and called right away. He proceeds to say he said 6 hours ago because it could have happened on my end in between time from someone else at my home. How is a hair thats BAKED in my food on my end is beyond me! I proceeded to explain him that it was baked in my food, further more why would anyone be touching my food. He then said ok again, and asked if i wanted a refund. I was going to originally just ask them if i could bring it back in tomorrow since it was 10 mins til closing and for them to remake it, but since he cut me off 3 times asking did i want a refund, i said yes. Now i won't be returning ever again, I'll rather drive 30 minutes to the merrillville location than to drive 5 mins to this location. I just feel very disgusted with the customer service as well as someone else's hair being in my mouth. And BTW i was very nice, i just felt some type of way after i hung up and i thought about how he was speaking to me & blamed me and never took accountability. read more

Chili's - Nachos - American Near Me - Valparaiso, Indiana

I'm from Chicago, this is a prime example Of super service the server who was male Was very attentive and nice, and the food was also great, wish a chili's were like This one read more

Horrible experience, we ordered online i had a burger and it said specifically no pink and it is a raw burger then we also ordered fajitas and it came with no tortillas. read more

Rob was a ROCK STAR as usual! I've loved having the pleasure of working with him and the rest of the Chilli heads as well! Dinner was great the kids loved it! Saturday night two servers on and Zerrick the manager was out there helping with tables guest relations and so on like the Rock star he is as well! Going to miss yall! Love always! Kay read more

Really really terrible planning and time management by the front people. Told 30 minutes and it's been 80 minutes now. The hostess doesn't seem to know anything about anything. What a awful experience. read more

Dined at the location and received moldy cheese to go with my fajitas...not just once but twice! Spoke with a manager named Lisa who showed absolutely NO concern when brought to her attention! Not even an apology until I called her on it! Spoke to another manager that questioned whether it was mold or pepper jack cheese, I pulled up the picture of what was undoubtedly mold! Now I understand mistakes can be made, but it's how you handle yourself that deems whether or not you will continue to get my business! I let management know that I would be calling their corporate office to bring the matter of moldy cheese and poor customer service to their attention. Here's the kicker...I called gave my report to them and was told they would most definitely contact me within 24-48 hours. Guess what...no return call! Chili's your customer service is inexcusable! I will not return to your restaurant chain! If you fail your customers during the current crisis for something of this nature...just imagine you're not following additional guidelines as well! read more

Chili's - Moldy cheese for fajitas - American Near Me - Valparaiso, Indiana

I'd never been to a Chili's before. Not anywhere, not any time. But I saw a commercial earlier this week for a Queso Burger and it just looked amazing, and I had planned to do some shopping today in Valpo and the surrounding area (I'm not from there, but about an hour away) and I decided that I was going to go to Chili's and get this burger while on my shopping trip. I'm really glad I did. It was part of their 3 for $10 deal (limited time only) and I still can't believe the amount of food I got for just ten bucks. For my appetizer I got the chips and salsa and I was expecting like a handful of chips, since I am just one person, and I was blown away immediately because I got an entire huge plateful of chips. There were so many I had to take them home! Then the burger came and it came with a huge amount of fries. I fully admit that, because I was expecting a $10 meal, I thought I'd get little bits of things like a few chips and a few fries. Nope. My $10 meal easily netted me $20 worth of food. It was quite impressive! But the burger...wow! First off, it was huge. Again, I (wrongly) had expectations of getting like a snack-size sandwich or something. Nope! I don't like well-done burgers, and this wasn't. It had the perfect amount of pink inside and was juicy as all get out. It had lots of queso drizzled over it and it also had some pico on it and crispy tortilla strips. It was fantastic, and messy! I had to wipe my mouth after every bite! The bill came and sure enough, my total after tax was $10.70. All of that food for that little amount! I couldn't believe it. I paid and left with my left over chips and salsa, nice and full and happy. My waitress was also really good and friendly, which is always a plus. The only complaints I have are: I know that it is now the Fall season, and the temperature outside only got up to 55 degrees today, but they had the heat CRANKED in the place and I was quite warm. I wasn't alone on that, as I heard the people next to me complain about being hot too. They definitely need to turn the heat down in the place, or they're gonna be sweating customers out until May. The second complaint: the salsa with my chips and salsa was super watery. It had good flavor, and I still enjoyed it because of the flavor, but I like a thick salsa and this really was watery. It just dripped right off of every chip I dunked in it. Other than those two minor things, it was a pleasant, eye-opening experience and if I don't make it back to this location, I definitely plan on hitting up a Chili's somewhere else some time. They made a new fan today! read more

I went there yesterday around 3 and the service was great. But when I got there the male hostess was not very nice he looked like he didn't want to be there he was not friendly at all. I seen the girl host bussing tables and it was very busy I ga e her 20 dollars for her hard qork and friendly smile you need more host like her! read more

Dirty bathroom and all floors. However the waitress was good. The Michigan City one is just as bad and we stopped going there too.

I had a ton of fun at the bar here yesterday! My BF and I ordered a great $35 meal deal-2 margaritas, 1 appetizer, 2 entrees, and 1 dessert were included. Everything was great, from the panko crusted onion rings to the strawberry "presidente" margarita to the molten chocolate cake...even my grilled chicken salad was awesome and satisfying! The bartender (as well as the other patrons) were super nice, but maybe that's just how people are in the Midwest lol. read more

We ate at Chili's today. The service was average but what was most disappointing was the fact that dirty dishes were left on all the tables. Waitresses take your order and get lost. Someone else brings out the food. So, you have the pleasure of eating and then looking at your dirty dishes. And you get to look at dirty dishes at the table across from you. The place is disgusting. read more

Food was mid and chips were cold, go to the one in merriville. I'd rather be caught dead with my ass out then come back.

Went in on a Friday and was able to be sat in under 20 mins. The food was great and our server's recommendations on drinks were fantastic.

This past summer I went there with my boyfriend and we were so shocked by the service we received. Our waiter seemed annoyed with us and he even rolled his eyes at us. We're both nineteen and it felt like he thought we were wasting his time. He got snappy with us when we ordered drinks and told my boyfriend he was ruining his food by asking for no onions or ranch, I laughed thinking it obviously was a joke, but was returned with a dirty look. We then got the food with both onions and ranch on it, and when asked for it to be replaced got even more attitude. It got to the point where I wanted to leave without eating anything. We had to ask him to give us silverware and he got even more annoyed, this is when I searched what time chilis closed because maybe we came too late and that is why we were receiving this treatment? It was two full hours before close. He then continued to roll his silverware about a table away from us and watch us eat???? The food was okay, and it was my boyfriends first and only experience at chilis but it put such a bad taste in our mouth we no longer want to go back to this location. I think his name was Tim? Not sure, older guy with a bigger frame and greying hair. Walked with a wobble too. read more

I called in a to go order for a party, a day in advance and specified an exact time I needed it ready by. The girl on the phone said it would be waiting for me. Upon walking in nothing from my order I called in was waiting for me. Seeing as I had a time constraint one might understand why this would be frustrating. So, please do better. read more

Smoked a few cigarettes in the car as we waited for our table to be ready. 45 minutes in the freezing cold waiting to eat then yelp about it. Finally the door burst open and the table is well prepared for northwest Indiana's most prominent yelper. Order was gleefully taken and the food began to be prepared. First the cherry-vanilla Dr. Pepper was so tasty I could hardly contain my excitement about a refill. Then the food came all over the table. Lol The honey chipotle chicken crispers were to die for. I was having a hard time trying to enjoy my meal as the one across the table was ripping ass, I guess the chicken ranch sandwich will do that to you...................sorry to cut this yelp short but I gotta drag race home now to destroy the porcelain god. Hopefully it comes out as easy as it went in. read more

I went to chili's today and I had a great experience, my server Sara was really nice and got me refills before I even asked. She was really friendly and really nice, she is definitely a peoples person, keep up the great work Sara!! read more

Had lunch there today. First time eating there in 2 years. We used to be regulars there. The remodel looks good but,....it's still a dirty hole. The stench coming from behind the bar is disgusting. Then there is the restrooms. They did nothing to them in the remodel. Another disgusting hole. DO NOT EAT OR DRINK THERE! read more

Found long black hair in my black beans to go order today. Makes it hard to eat more after that.

I love Chili's! I highly recommend the mushroom jack fajita........yummmm The presidente margarita goes well with it :) Hmmm I may have to stop in this week. Oh...anyways This location is usually busy but they seat you quickly. They are always friendly. The food is good. The hubby likes the baby back ribs. Definitely recommend. read more

Fast service, fresh hot food served quickly, and easy method for checkout at the table make this Chili's an easy place to come for lunch or dinner anytime. read more

Chili's - Full rack of ribs - American Near Me - Valparaiso, Indiana

I need my baby back baby back baby back baby back baby back baby back ribs!!!! The waitress brought out the plate. I stared intently at my future. The largest baby back ribs they supplied. The first bite. Amazing. The second bite. Outstanding. The third bite. Wonderful. The fourth bite. Delectable. The fifth bite. Charishable. The sixth bite. Impressive. The seventh bite. Exceptional. The eight bite. World class. The ninth and final bite. Nirvana. Yup read more

It wasn't that big of an issue until... Simply ordered a burger WITHOUT lettuce and ranch. Came with both. All I wanted was a new half of a bun. Waited around ten minutes for someone to come by and another few for said bun. Food was cold by then. Server came back to pick up the check. She wished us a Happy Holidays. I HAD TO STOP HER TO TELL HER THAT AN APOLOGY WOULD GO A LONG WAY IN A SITUATION LIKE THAT. Unbelievable. read more

Food good as usual. Waitress nice. They really need to get the stupid console off of the table. Useless waste of table space. read more

So I have to say that this chili's is actually better than most other chili's. We live close to this chili's and if you map other restaurants in the area you'll see other chain restaurants. We've eaten here 3 times now and I will say that employees are friendly and give good service. The restaurant is very clean compared to their competitors in this area. Food is hot and cooked well and my chicken is juicy on my sandwich. On this visit we optioned for pick up. First time we've done this. My husband got a hamburger with cheese and I got the chicken avocado sandwiches. Two come in this order. Unfortunately they must have been low on their small sized sandwich roll because they prepared it on a long sub like roll. The sandwich was still good but with that said, the food here may not always be consistent. One thing I will mention that has been consistent are their fries. They are hot and we like them a lot. read more

Am I the only person who has problems with Chili's every time? I grew up going there and like to take my family every once in awhile. Recently, we ordered a to go. We were missing an entire entree, a bowl of soup, ice creams for our cakes. I called, which I usually don't even do but this was well over $20 worth of missing food. The manager was very nice and apologetic and asked for my address to send be our guest coupons. Just received two $5 coupons... I just want to send them back! It doesn't even cover what we were missing. This was the first time we've been back in months and I definitely don't see us returning any time soon. read more

When my party and I got there - we were told it would be an hour wait. We waited for the hour, then when we were told we were next in line, they told us it would be another 30 minutes. Then a party of nine comes in, who checked in 30 minutes AFTER us, came in and got seated at the table the staff had been telling us was ours. Very disappointed in the communication. Wish it would have gone better. read more

Pasta good everything but that dry and over cooked and the wetnap is dry like wtf really

I came here with a customer so I had to talk through my meal. We got seated right away. I had the mesquite chicken salad and it was great. Of course it was, I couldn't finish my food and I had to leave 1/2 of it there because everyone else was done. RUDE! I would come back here in a minute. The service was lightning quick and the food was really good. read more

You assume that Chili's are all the same. Not so. According to my daddy he has been to a few and customer service is always variant. The food and drinks are nearly all the same. Their margaritas are really good. The cheap one is not worth your money. spend a bit extra and go for the platinum presidente and get more margarita and equal out moneywise and get better quality. The new shrimp tacos are spicier than you think. If you like spicy, daddy says get them. Overall this valpo one has good customer service and they have a great open bar area. read more

Food was good, service was great. My only problem, we were seated near the hostess stand and the hostess was loudly complaining about how she wants everyone to hurry up with their meals and get out because she needed to be somewhere. Kind of annoying when you're just trying to have a nice family meal! read more

This is terrible! We never get our food fast, we are always the last to be seated, and it is now 2/22!!! 2 FOR 22!!!! WTH is this this is awful! Nobody is going here anymore. It seems like this place is empty all 2017 so far. This is so pathetic. read more

Service fair. Tables coming in after us getting food first. Not what we are use to at when eating here.

Chili's has always been a great place for my friends and I to gather-tonight included. The food is always great and the staff is friendly and wonderful. I hate that where I live now, the closest Chili's is 3 hours away. I come home to the Valpo Chili's as often as I can. read more

Popular place with lines at busy times. Good food, good service, good location. Off prime times is best, if you hate waiting. read more

Our teen grandkids likes Chili's normally. We have visited the Chili's in Merrillville at Southlake Mall and had great service and hot delicious food . Sadly we have not experienced the same in Valparaiso. Our ribs were barely warm as was our fajitas. Very little meat but plenty of onions! The restaurant was not busy when we were there and don't think we will return. read more

Awesome The food was at the table quickly and it was really good I recommend the soups

So disappointed in how much Chilis service and food has deteriorated in Valparaiso. We sat at bar and ordered Margarita frozen it came warm and soupy. I inquired and was told, yeah it's not working very well. Then tell me that when I ordered it. The chips and salsa are always a favorite but lost my appetite when she took my dish back and refilled rather then a new dish. It just seems very unsanitary. Then my view could see prep area. If everything else didn't cause bad experience that sure did. I will not be going back. read more

Food was good. The kitchen help does not wear gloves handling the food and the girls did not have their hair tied back....

Nothing like walking to a place and being ignored... waited for 5 mins and no one can to seat us. Can't eat if no one is around. Can't make money if your hostess isn't doing his/her job. read more