The food here was not very good had been sitting under heat lamp for awhile before coming out to our table our waiter was inexperienced but was trying hard to make us happy read more

My wife had by far the worst chicken enchiladas she's ever had. What there was of it, the chicken was dried up shredded slivers. Hardly recognizable as chicken. The whole meal was tasteless. I had the salmon entree which was hardly worth the price. The broccoli was OK, the rice was dry and tasteless. The good news is the manager removed the enchiladas from the bill, and gave us a free salad. Definitely would not go back. read more

We ordered again from this Chili's as we stayed in a hotel right next door. This is the third time we've ordered and they messed up our order for the 2nd time in those three trips. This time was a little crazy since our entire order was wrong. Once we got back to the hotel with our food, my son was not very happy. When I went back and complained the manager was nice enough to comp our entire meal. I thought that was extreme and wasn't expecting that. I am happy they gave us our dinner for free, but I think the take-out process needs to be corrected. Making sure people's orders are correct should be a priority. I am not sure after trying the place three times that they are on the ball when it comes to confirming orders are correctly bagged. They did say they were busy, but all restaurants are on a Saturday night. If you need more bodies, get them in there to make sure your service is great. If you do take out, make sure they double check your order. If our most recent bill wasn't given to us for free, I'm sorry I'd have to give this place 1 star. read more

One of our favorites! We've never had an issue and always have great service and food! Would definitely recommend!!

My 12 year old son forgot his wallet and iPhone on the table. Realized it less than a mile away. Returned to get it, table was cleaned by staff but no phone or wallet was seen despite GPS saying it was inside the restaurant. Please, we won't ever be going back to this restaurant. read more

Very strange experience at this Chili's. We sat at the bar and the bartender took our drink order and served the drinks fairly quickly and asked to give her a few minutes because she had to run a delivery order to a local hotel! WWWhat? That's the most bazaar thing I've ever heard in my life..., a bartender making deliveries to the neighborhood! And no one stepped in to back her up at the bar. OK, so I noticed my wife's dry martini had a rusty tinge to it. Obviously she made it with sweet vermouth. OK mistakes happen. When she returned she made another and I asked if she had used dry vermouth and she said she had. I watched her make the other and she poured 2 ounces of sweet vermouth (should be 1 part verm, less for a dry, to 6 parts vodka). She admitted she had never made a dry martini before. How is this possible. Zero training to be a bartender?! OK pet peeve..., martini's are stirred, not shaken unless of course you are James Bond! Also, the chicken quesadilla's were dry, poor quality, poorly presented and something I would have expected from a fast food joint for half the price. I normally like Chili's but they've either gone way down hill or at least this one has. I suspect it's very poorly managed. read more

I once loved this place. I don't know if it's under new management or what but I don't believe I'll be back any time soon. Waitress was very friendly, but seemed almost timid. She looked young so she's probably fairly new. She was nice though and this poor review has nothing to do with her or anything she did. We sat there for 10 minutes before our drink order was even taken. By time our waitress asked us what drinks we wanted we had already looked at the menu and were ready to order our meals as well as our drinks. I normally get coke with cherry grenadine in it and I was told they can not do this anymore which is bizarre because I can think of several alcoholic drinks that contain grenadine. Apparently they don't hand out crayons and kids menus anymore which is a bummer because I have a 2 year old who we intended on being able to color to stay occupied. My father has loved the fajitas since I was a small child (I am almost 30). Today he was so disappointed. No loud sizzling steaming fajitas, they were quiet and not steamy. Hot sauce wasn't offered and we weren't checked on again until after our meal so he ate them pretty dry and boring. My brother's meal was an appetizer meal I believe it came with 3 appetizers. Other than cold fries there wasn't anything wrong with his meal. He did however have an empty glass the whole meal because no one bothered to see if we needed refills or napkins. We had no napkins throughout the whole meal. I had the smokehouse burger and I asked for it "very very well done" and it had some pink in the middle. Luckily not too much pink, I was still able to eat it. I thought the menu said it had barbecue sauce or some type of sauce on it but it didn't. I could've possibly misread it though, not 100% sure on that one. As I already stated, we weren't checked on until after our meal and right by us they were putting 3 or 4 tables together preparing for a big crowd. I felt they were more worried about the large crowd that wasn't even there yet instead of worrying about those of us who were right there. They put several stacks of napkins on the tables for the large group so my father had to go take some of the napkins off for us. We asked for refills and a to-go box and the waitress said she would be back with those. She had also told us that there would be a survey and they are struggling for 5's and asked us to give a 5. Excuse me, doesn't that defeat the purpose of a survey? Surveys are a way of critiquing a business to see what areas they need improvement in. We paid on the little screen at the table and after about 5 more minutes of no box or refills we left and did not do the survey at all. We were all highly disappointed so the more we talked about our experience on the way home I decided I would write a Yelp review. My intentions aren't to completely bash the place which is why I gave 2 stars instead of 1. I just hope this brings attention to some things so that no one else has the experience we did. read more

We're local, so this place used to be our go to restaurant for franchise type food. I don't know if they have new management or just hire people these days that don't give a rats ar se, but today was the second time in the past couple of months that we were seated.............and forgotten. After 10 minutes, had to go to the kitchen and ask if there were any waitresses working there. Finally, they were gracious enough to send a waiterss to our table. Drinks took forever to come, food took longer and was medicore at best. Had to ask for a refilll. Tried to order a lava cake via the table station, only to have it say the check had already been split and I had to order via waitress. So I went to find her again. I see now why that NFL player left a 20 cent tip, which is exactly what I left today. read more

Manager was great. Food was not correct and he went above and beyond to make things right. Waitress was very nice and personable.

Never really been interested in goin but my fiancé suggested it and it was actually pretty good the waitress never let my drink low food came out in a decent time and was nice hot and fresh and tasted pretty good had a good experience will go back read more

Good service today for lunch. The sunrise burger was delicious but the steak was just decent. I should have considered ordering something more Tex mex there and next time I will. Overall pleased with the experience and will return read more

Just went there for a dessert Togo.. skillet cookie. Good thing i checked it before i left. It was so overcooked, it was as hard as a brick! Everyone knows it's supposed to be gooey. I told the girl it was not going to work, i needed a new one. Well that's "the best they could do", and they can't fix it. The manager didn't really care. So 1 star seems fit. No wonder they only have 2 stars on here. read more

Seems like service and quality has gone down as of late......ordered "triple dipper" with southwest egg rolls and fried pickles, the fried pickles were horrible......soggy and oily. The"avocado ranch" dressing that comes with the eggrolls was missing the avocado.....our chips with the ships and salsa were crumbly and not really warm.....ive had much better in the past here. read more

I've been to this location several times over the past year. They have a salad that I love, which is the only reason I go. I have never had decent service at this location. All the servers are young women looking for a man, so as an older single woman, I am mostly ignored. If you have a man to go with, the waitresses are all over waiting and flirting with that table. Very sad that these young women think older women are not worth waiting on, especially those of us who still tip based on the quality of service received. read more

This is the yummiest food ever!! I go whenever I can...with friends and family! Kid friendly menu!!

My wife and I were extremely disappointed at the lack of attention we got from our waitress here at the Chili's in Winchester, VA, behind McDonalds, across Best Buy. She forgot our appetizer, while the bar area was almost empty, and I could hear her nagging about other customers, a table across from me. Apparently, she got comfortable with with those customers and started acting non-caring about everyone else. After waiting for 25-30 min. we finally asked her about our appetizer, which she had totally forgotten about. The whole reasone why we came here was specifically for drinks and apps. This is our second time to Chilli's, and it is the second time we have gotten a bad experience from the waitresses. The first experience back in September was very similar. The waitress was not caring, took forever to bring out food. I don't think we will be back to this location. Waitresses are the forefront of a dine-in experience, and they can either make or break new customers just like us. So, if anything, they should be on top of things! Oddly enough, there seemed to be no management present or else I would have stated to them our dissatisfaction instead of here. read more

we ate at chili's in winchester, va last week for the first time and were very impressed. i got the classic ribeye cooked medium rare with broccoli and loaded mashed potatoes and it was cooked to perfection. the first time in over a year i didn't have to send a steak back and i was extremely excited about that. on top of that when they brought out the molten cake and it was actually warm and the chocolate flowed out i was amazed because that very rarely happens at other restaurants that i have been to. i can't wait to come back again!! ... read more

I took my wife to Chili's in Winchester, VA on 9/13/14 for her birthday. My wife ordered the Triple Fajitas & I ordered the Jalepeno Smokehouse Burger done med. rare. When our server Jeremiah D. brought our meals, the bacon on my burger was raw & the fries were cold; bacon was't applewood. The bacon was sticking out around the bun a lot. I didn't eat any of the meal. Our server came back & I told him about the problems. He took the plate back to the kitchen & when he brought it back, the bacon was more cooked. but the burger was well done, not medium rare & the fries were still cold. The burger was pan fried, not grilled & was very greasy; I only took one bite. Our server came back & I told him about these problems. He said he would bring a new meal. When he brought the new meal, the burger was well done, & fries were cold. I only took 2 bites of the burger. My wife said her meal was good, but greasy. I never had a bad meal at this Chili's, but will never go back. I never saw a manager tho I asked for one. I paid with 2 $25 gift cards (wasted). I ate somewhere else. What's up! I loved this Chili's; no more. Fire the lousy cook & server who didn't bring the manager. Won't be back. read more